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  • Cisco Preferred Architecture for Enterprise Collaboration Design Overview

    JUNE 2014

    2014 Cisco Systems, Inc. All rights reserved. (06/16/14)

  • Cisco Preferred Architecture for Enterprise Collaboration PAGE 2

    Preface

    Contents Preface......................................................................................................................................................... 4

    Documentation for Cisco Preferred Architectures ......................................................................................................4 About This Guide........................................................................................................................................................4

    Introduction .................................................................................................................................................. 5 Technology Use Cases ..............................................................................................................................................5 Architectural Overview................................................................................................................................................6 Virtualization and Core Applications...........................................................................................................................8

    Cisco Business Edition 7000 ............................................................................................................................8 Core Applications ..............................................................................................................................................8 High Availability.................................................................................................................................................9 Sizing Considerations .......................................................................................................................................9 Licensing ...........................................................................................................................................................9

    Cisco Integrated Services Router...............................................................................................................................9

    Endpoints ................................................................................................................................................... 11 Recommended Deployment .....................................................................................................................................12

    Call Control ................................................................................................................................................ 13 Recommended Deployment .....................................................................................................................................14 Benefits.....................................................................................................................................................................14 Deployment Best Practices ......................................................................................................................................14

    Cisco Unified Communications Manager and IM and Presence Service........................................................14 Cisco Unified Survivable Remote Site Telephony ..........................................................................................15 Dial Plan..........................................................................................................................................................16 Admission Control ...........................................................................................................................................18 Multi-Cluster Deployment Considerations.......................................................................................................19

    Conferencing.............................................................................................................................................. 20 Recommended Deployment .....................................................................................................................................21

    Audio and Video Conferencing .......................................................................................................................21 Benefits.....................................................................................................................................................................21 Deployment Best Practices ......................................................................................................................................21

    Audio and Video Ad-Hoc Conferences ...........................................................................................................21 Audio and Video Rendezvous Conferences ...................................................................................................22 Cisco Collaboration Meeting Rooms...............................................................................................................22 Scheduled Audio Conferences .......................................................................................................................22 Scheduled Video Conferences .......................................................................................................................23 WebEx Enabled TelePresence (CMR Hybrid) ................................................................................................24

    Support for Multiple Call Processing Sites ...............................................................................................................24

    Collaboration Edge .................................................................................................................................... 26 Recommended Deployment .....................................................................................................................................27

    Headquarters ..................................................................................................................................................27 Remote Sites...................................................................................................................................................27 Teleworker Sites .............................................................................................................................................27

    Benefits.....................................................................................................................................................................27 Deployment Best Practices ......................................................................................................................................27

    Cisco Expressway...........................................................................................................................................27 Connectivity for Audio and Video over the Internet.........................................................................................29 PSTN Gateway ...............................................................................................................................................30

  • Cisco Preferred Architecture for Enterprise Collaboration PAGE 3

    Preface

    Applications................................................................................................................................................ 32 Cisco Unity Connection ............................................................................................................................................33

    Recommended Deployment ...........................................................................................................................33 Benefits ...........................................................................................................................................................33 Deployment Best Practices .............................................................................................................................33

    Cisco Unified Contact Center Express .....................................................................................................................34 Recommended Deployment ...........................................................................................................................34 Benefits ...........................................................................................................................................................35 Deployment Best Practices .............................................................................................................................35

    Cisco MediaSense....................................................................................................................................................36 Recommended Deployment ...........................................................................................................................36 Benefits ...........................................................................................................................................................36 Deployment Best Practices .............................................................................................................................36

    Cisco Prime Collaboration ........................................................................................................................................37 Re

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