info@globalknowledge.co.uk www.globalknowledge.co.uk © 2013 Global Knowledge Training LLC. All rights reserved.

A successful Collaborative Architecture and unified workspace strategy is essential for today’s fast moving and mobile workforce. A well designed architecture should improve business interactions, encourage innovation, accelerate decision making processes and increase responsiveness to customers, colleagues and suppliers who all now expect to communicate via multiple interactive applications such as IM and video from anywhere at any time.

Global Knowledge the leading Cisco Collaboration partner, has been delivering communications training since the first release of voice over IP. Our trainers have seen the product grow from simple call control to the market leading and session management platform of today. Global Knowledge’s long term relationship with Cisco’s Collaboration teams ensures we deliver up-do-date training with collaboration experts.

New workspace strategies require increased technical capability, an in-depth understanding of the effects of process change and an ability to speed user adoption. Global Knowledge is uniquely positioned to deliver this mix of technical and business skills training.

Let us help you maximise your return on investment and increase workforce productivity.

Cisco Collaboration TrainingMaximise your return on investment and increase workforce productivity

ConnectExtend office phone to

mobile device

CommunicateVoice over Wi-Fi and

messaging

CollaborateShare documents /

Video

Cisco Unified Communications Manager

Unified Communications Manager is at the heart of Cisco’s collaboration portfolio. A market leading Call and Session Management platform, designed to deliver a people-centric user and administrative experience, whilst supporting the full range of collaboration services including video, voice, IM and presence, messaging and mobility on Cisco as well as third-party devices.

Global Knowledge’s Cisco Training offering is continually being reviewed to ensure that our enhancements remain in line with Cisco’s latest product releases/updates. We have over the past few months released a number of sales and technical training courses focused on CUCM 9.X and its core applications.

Sales Excellence

Throughout the sales cycle, Account Managers are faced with having to deal with competitive threats. Knowing when to be defensive and when to take more of a pro-active approach to handling competition is critical. To do that, Sales Professionals must have an in-depth understanding of the solutions they are recommending. The following two sales courses provide that level of knowledge for collaboration:

Selling Cisco Collaboration Architectures 1 dayDuration:

GSCCA100ECourse Code:

This course is designed specifically for Account Managers, but is much more than just a product awareness course. The focus is on linking features and benefits to business challenges and opportunities. Potential customer scenarios are explored within the class, with delegates being given the opportunity to work in groups to discuss the identification of opportunities and objections. This course is designed to provide training that enables your sales teams to identify and close business faster and more effectively through business and technology led discussions.

In today’s competitive business environment, mid-sized businesses are looking for ways to improve collaboration across their value chain and increase employee productivity. The Cisco Business Edition 6000 is an ideal solution for this market as it is designed for organisations with up to 1000 employees and offers premium voice, video, mobility messaging, presence and contact center features on a single platform.

Selling Cisco BE 6000 1 dayDuration:

SCBE6KCourse Code:

The Selling Cisco Business Edition 6000 workshop is a 1-day programme designed to help Account Managers identify, qualify and close Cisco Business Edition 6000 sales. It provides Sales Professionals with both the product knowledge and the skills required to initiate effective business-level and technical conversations as well as gain customer commitment.

Technical Expertise

Technology is changing quickly so it is vital that engineers have the opportunity to skill up on the latest products especially when they have yet to be included in the standard Cisco curriculum. The courses below are all based on CUCM 9.x

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Understanding the new Features of Cisco Unified Communications Manager 9.x 2 days

Duration:

UC9Course Code:

This course focuses purely on the new features of Cisco Unified Communications Manager 9.X platform. Students can expect to learn about the new features in CUCM 9.x, Cisco Unity Connection, Cisco Contact Center, Cisco IM and presence including Cisco Jabber, Cisco TelePresence Endpoint updates and interoperability with VCS.

Cisco Unified Collaboration Boot Camp 3 daysDuration:

UCBCSE Course Code:

The Cisco Unified Collaboration Boot Camp targets engineers involved in the deployment, configuration and maintenance of a UC 9.X installation. Students will gain an understanding of the different Cisco Unified Collaboration products, including Cisco Unified CM, Cisco Unified CME, Cisco Messaging Solutions, Cisco Digital Media Suite (DMS), Cisco Web Conferencing (MeetingPlace and WebEx), Cisco Jabber, Cisco TelePresence as well as the new ELM and licensing options including CUWL and UCL.

info@globalknowledge.co.uk www.globalknowledge.co.uk © 2013 Global Knowledge Training LLC. All rights reserved.

info@globalknowledge.co.uk www.globalknowledge.co.uk © 2013 Global Knowledge Training LLC. All rights reserved.

Built on Cisco’s world leading unified communications architecture, the BE 6000 solution consolidates multiple collaboration applications in a highly available solution enabling mid-sized businesses to reduce their total cost of ownership (TCO) and increase their return on investment (ROI). This unique course is offered exclusively by Global Knowledge, as Business Edition 6000 is a great product for mid-market organisations and provides a good opportunity for channel partners that wish to expand their reach in the collaboration space.

Cisco Collaboration Applications provide a rich, contextual, interactive environment that puts people - not applications or devices - back at the center of collaboration. The device-independent approach means that users can take advantage of the same tools and experience on their choice of devices, whether it be a PC, an iPhone, an Android SmartPhone, or any other.

Installing and Configuring the Cisco BE6000 v1.0 3 daysDuration:

BE6000 Course Code:

During this course, delegates will learn how the Cisco Business Edition 6000 solution, enabled by virtualisation technology, consolidates multiple applications on a single platform and how high availability features can be maximised to support mission critical voice, messaging and contact center capabilities. Presence, Unity Connection, Jabber, Webex, TelePresence and UUCX are all covered during this course. This course, along with our Selling Cisco Business Edition course enables partners to fully maximise the Business Edition 6000 opportunity.

Implementing Cisco Jabber 1 dayDuration:

JABSE Course Code:

This course is aimed at anyone involved with Cisco Unified Communication Manager deployments and explores the implementation of the new Jabber Client for Windows. Participants will have a first look opportunity into the pre-configuration of CUCM 9.0 and Windows Active Directory, followed by the new CUCM IM & Presence 9.0 Server installation and its integration with CUCM. Enhanced Directory Integration (EDI), or Cisco User Data Services (UDS) configuration to give an understanding of their differences to attendees.

Deploying Cisco WebEx Meeting Server 1 dayDuration:

GKDWMS Course Code:

Cisco WebEx Meetings Server (CWMS) is a highly secure, fully virtualised conferencing solution that combines audio, video and web conferencing in a single solution. It allows customers to manage their conferencing solution as a capital expenditure instead of an operational expenditure. This course will give attendees opportunity to install, configure and integrate Cisco WebEx Meeting Server within an Active Directory domain, with Cisco Unified Communications Manager and end user client machines.

info@globalknowledge.co.uk www.globalknowledge.co.uk © 2013 Global Knowledge Training LLC. All rights reserved.

CCIE Voice to become CCIE CollaborationVideo and Voice are converging and this can be seen in the recently announced changes to Cisco’s Channel Partner Programs and CCIE Voice Certification which is evolving to become CCIE Collaboration. The new CCIE Collaboration certification will expand to include Cisco’s leading solutions for voice, video, IM, presence and call centers.

CCIE Voice

The CCIE Voice certification will be retired as of February 14, 2014. The last day to take the CCIE Voice Written exam is November 20, 2013.

The last day to take the CCIE Voice Lab exam is February 13, 2014.

Collaboration Architecture Specialisation - Extension of Anniversary DateOn 11 February 2013, Cisco introduced the Cisco Video Network Specialist role into the Advanced Collaboration Architecture Specialisation (ACAS). However, instructor-led training for this requirement (Implementing Cisco Video Network Devices Part 2 [VIVND2]) has been delayed globally.

As such, all ACAS partners whose anniversary dates fall between June 15 and October 25 will have their anniversary dates adjusted to 25 October 2013.

Global Knowledge is part of a select group of Learning Partners, Global Knowledge has been able to deliver the courses required for the Cisco Video Network Specialist requirement. The VIVND course, which is required for both the Cisco Network Specialist role and CCNA Video, is available across Europe.

Implementing Cisco Video Network Devices (Part 1 & 2) 5 daysDuration:

VIVNDCourse Code:

This is an intensive 5 day course which includes a review of the VIVND1 content which is supplied electronically prior to class attendance, as well as a full delivery of VIVND2. The VIVND1 content should be studied before attending the class. VIVND1 looks at the characteristics of a video solution and provides students with the knowledge to evaluate the general requirements of a video deployment, such as coding options, media formats, protocols, network impact, high-level architectural components and their interactions, and requisites to the environment.

VIVND2 builds on the knowledge gained in VIVND1, and focuses on the skills required to implement various Cisco Video endpoints in converged Cisco video infrastructures. Students will gain an understanding of the 4 major Cisco Medianet application components: Unified Communication and Collaboration – TelePresence – Digital Media Suite (DMS) – Video Surveillance, and be able to implement and troubleshoot Cisco Unified Communication and Collaboration, TelePresence and Digital Media Player in different Cisco Business Video Solution Architectures.

Global Knowledge can meet your Collaboration training requirements, so please contact your Account Manager to see how we can help with you with your next successful deployment.

Contact Center Express Updated Cisco’s Deploying Contact Center Express course has recently been updated to version 9.x, and incorporates the latest collaboration features required by customer care organisations.

Recent Collaboration Announcements from Cisco

Deploying Cisco Unified Contact Center Express v5.0 5 daysDuration:

UCCX Course Code:

This course provides students with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting.

CCIE Collaboration

The CCIE Collaboration Written exam availability begins November 21, 2013.

The CCIE Collaboration Lab exam availability begins February 14, 2014.

A candidate can use either the CCIE Voice or CCIE Collaboration Written exam as part of a CCIE Collaboration certification. If a candidate passes either the CCIE Voice Written exam or the CCIE Collaboration Written exam, combined with the CCIE Collaboration Lab exam, they will attain a CCIE Collaboration certification. As one of the few Learning Partners authorised to deliver Cisco’s award winning CCIE 360 Learning Program for Collaboration, our experience in delivering both Voice and TelePresence training provides the skillset required for a comprehensive and immersive program.