Office of the Chief Information Officer

Public Services ICT Conference

A National Digital Platform for Wales

Gary BullockChief Technical Officer

The Digital Age

Harnessing this new technology – improve public services– make life easier for staff and citizens– get best Value for the Welsh Pound

A National Digital Platform for Wales

What does it mean for us - as professional ICT leaders in Wales?

Summary

Agenda

The Pace of Change is Relentless

• ICT is essential to every organisation• It’s Catastrophic when things go wrong

• For example .......

RBS computer failure 'caused by inexperienced operative in India'

RBS to pay out £125m over computer glitch

RBS computer failure condemns man to spend weekend in the cells

The CEO Replies:

He said: “The IT centre in Edinburgh is our main centre, it is nothing to do with overseas. Things go wrong. Things go wrong in technology.“We have to learn the lessons from what went wrong here and try to make then less likely to happen in the future.”The error is understood to have occurred after a software update froze part of the banks’ computer systems last Wednesday, affecting 17 million customers.Although the problem was resolved on Friday, it created a backlog of more than100 million transactions that were not paid in or out of bank accounts as they should have been.

A strange thing happened earlier this month. The New York Stock Exchange launched a new electronic trading platform.

A company called Knight Capital had created a new computer program to link up with the new platform in order to trade shares on it. The stock market opened, and Knight Capital prepared to launch its new software.

"There was some problem with the program," says Felix Salmon, finance blogger for Reuters in New York.

"We don't know exactly what. They switched it on and immediately they started losing literally $10 million [£6.4m] a minute. It looks like they were buying high and selling low many, many times per second, and losing 10 or 15 dollars each time. And this went on for 45 minutes. At the end of it all they wound up having lost $440 million [£281m]."

Computers and clevermaths enable traders to buy and sell in the blink of an eye.

£12bn NHS computer system is scrapped... and it's all YOUR money that Labour poured down the drain

•Sum would pay 60,000 nurses' salaries for a decade•Scheme replaced with cheaper regional alternatives•Decision comes after report said IT system was not fit for the NHS

Analogue TV - The Digital Switchover

Desktops not Laptops, never mind Mobile

No smartphones, iPads or Tablets

Mark Zuckerberg was just a poor student (not quite!)

Limited connectivity

And now …..

Social media

Consumer not business driving technology change

Transformational, highly disruptive

Public services are slow to adapt?

Remember 2008?

Put citizen at the centre

Leading a Digital Life

Embrace consumer and cloud technology

Architect and plan for rapid change

Stop implementing proprietary systems

Harnessing new technology

Healthcare Scenarios

Five to ten years from now, I don’t foresee that our Data Centres will exist in their present form…We just don’t have the scale to be cost effective.

CTO, One of the largest states in the U.S.

Source: Cisco“Given the pace of change this is more likely to be 2 - 3 years!”Source: Gary Bullock

86% of 353 European CIOs believe cloud services will be the operating method of the future.

Source: Portio Research Report for Colt, “European CIOs and Cloud Services”“The other 14% need to start looking for another job”Source: Gary Bullock

Industry views

Digital First - services that can be made better for citizens and delivered more efficiently should be available online.

“There is an urgent need for the Welsh public sector to work together to commit to a policy to make online services in Wales the very best in Europe…”

Source: Digital Wales Advisory Network - December 2012

Changing our mindset

Leading transformation

Working differently

ICT skills in demand but different emphasis

Building intelligent customer function

More on implementation, change

Less on infrastructure

What does this mean for us?

15

Sustainability of Public Services ICT• Improvements in Public Services critically dependent on ICT

• Investment in PS ICT has declined in real terms

• No collective understanding of spend

• Many hundreds of local systems

• Difficult to share information across sectors

• Security has always been the priority

• Some very good people but low Critical Mass of Specialist Skills

• Traditional Contractual Relationships with the Private Sector

• Beginnings of a collaborative approach to Procurement

• Shortage of capital in future

• Some national ICT infrastructure (Public Sector Broadband)

• Some local pockets of excellent ideas and innovation

16

Information systems

ICT to support organisations

Local systems management

Localised software teams

Local data storage

Various back office systems

Information Governance

Passive customers

Individual Public Sectors

Information Services

ICT to support people

Remote systems management

Virtual software teams/individuals

Hosted data storage

Standardised back office systems

Information Sharing

Active customers

All Wales Public Sector

From: To:

Coming Together and Getting OrganisedPublic Sector ICT

Manage centrallyData Secure

Scale and efficiency

Simple and make it self service

Anyone, any place, any time and .....

Any device (and platform)

Cloud Journey

Virtualised Apps

Private/community Cloud

Enterprise Apps

Public Cloud(IaaS, PaaS, SaaS)

Marketplaces and apps store

Desktop Apps

Steps will not be sequential!

Network

Data Centre

Program

me/P

roject Assurance

Public Services ICT Architecture Design Authority

Technical Blueprint

Expert D

esign Groups

Identity Assurance and Authentication

Architecture

Technical S

tandards

Dom

ain Strategies and technical design

CIO Council

Welsh National Technical Platform

Anyone, any place, any time and device

Cloud infrastructure (IAAS, PaaS)

Cloud App Services (SaaS)

“As I hurtled through space, one thought kept crossing my mind – every part of this rocket was supplied by the lowest bidder.”

John GlennFirst American to Orbit the Earth

... But it worked!

Our job is equivalent to building the Rocket, Sending him into Space and bringing him back safely

AND ALL AT THE LOWEST COST

Governance

Policy and strategy documents

CIO Council

Public Services ICT Design Authority

Programme and projects

Getting the balance right between safety and

agility

Principles

Incremental by design

Remain valid in the face of public services redesign

Allow for differing organisational priorities during migration

To enable interoperability (Wales, UK, Europe)

Safe

Affordable

ICT Strategy for the Public Sector in Wales

ICT Strategy for the Public Sector in Wales

Objectives

Improve return on investment

Use common products, services and approaches

Establish a corporate architecture and design

Work together across public sector

Build commercial partnerships

A huge opportunity for Wales!

Right size

Create a digital eco system

Stimulate education and research

Improving ICT skills and value for money

Making the Cloud era work for us

Deliver better public services

Wales a digital leader