Ciberspring Salesforce Media and ?? APEX • Visualforce ... • AppExchange Custom Development • Enterprise SFDC integrations ... Ciberspring Salesforce Media and Comm

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  • Ciberspring CRM Practice - Salesforce Spring 2017

  • Delivering Sales Cloud to Mid-Market Media and Communications Companies Combing Decades of Salesforce and Industry Experience

  • Cibersprings Salesforce Practice - Spring 2017 3 Practice

    Established in 2003 Experience and expertise in digital marketing, CRM and integration services 350+ Employees Globally Highly competitive pricing achieved through scale, technology and global

    sourcing Industry-leading development, implementation and deployment methods Research and expertise on best tools available in the market place

    Salesforce Experience Overall 10+ years of direct experience with implementing Salesforce from

    point engagements to large, complex implementations Overall 10+ years of digital agency experience with end to end sales and

    marketing domain expertise Established Practice 15+ Practitioners Certified consultants skilled in managing complex integration projects Delivered SFDC solutions for Fortune 10 organization Dedicated inside and outside sales teams








    Certified Developers DevelopersArchitects AdministratorsEngagement Leads Trainers


    Key Highlights

  • Cibersprings Salesforce Practice - Spring 2017 4 Practice Leader

    Experience working on enterprise deployments: 14 years Masters of Science degree in Information and Knowledge Strategy, Columbia

    University Executive Leadership Program, Cornell University Adjunct Faculty, Wharton Business School Winner, Columbia University Innovation Award Built and managed teams on-shore and off-shore teams (150+)

    Highlights Led the redefinition and revision of AT&Ts Salesforce instance resulting in more than a 100% increase in revenue for

    that business unit ($50M+ in added revenue) Stand in CTO for a marketing automation start up, designing Salesforce integration and product offering Industry experience: Insurance, manufacturing, healthcare and life sciences, telecom, nonprofits with clients such as;

    Shahzad Khokhar

    Key Highlights

    o Wachovia Bank o Goldman Sachs o Jefferson Health Systems o LifeCell o AT&T

    o Dun & Bradstreet o Mastercard o DRT Manufacturing o o Teach For America

  • Service Offerings

    Cloud Supported

    End to end capability to provide maximum value to our clients. From Design to Operations

    Service Offerings

    APEX Visualforce Callouts, Mashups Workflow, Triggers Web Services AppExchange

    Custom Development

    Enterprise SFDC integrations Data Migration using in-built or 3rd party

    apps. Oracle Marketing Cloud Marketo Tableau


    Optimize the existing implementation Cloud strategy CRM strategy Business process blueprinting Training


    Ongoing Support an Maintenance Support for customized functionality Deep domain knowledge On-shore, near-shore and off-shore options

    Managed Services

  • Cibersprings Salesforce Practice - Spring 2017 6

    Go-To-Market Strategy

    Ciberspring has been in business for 15+ years providing service to mid-sized to Fortune 500 organizations across several industries

    Targeting Red Accounts Offering free assessments and consulting mixed with low cost reengagement offerings Ciberspring has multiple references for saved accounts that were ready to leave the Salesforce platform and now are

    raving fans

    Mining existing Ciberspring accounts

    Service Offerings

    Working with account executive to help them penetrate their whitespace and key accounts

    Teaming up with Account Executives targeting Net New business

    Upsell Targeting / Mining Existing SFDC Accounts Work with existing accounts who have not purchased additional clouds or licensing in the past 6 months Quarterly Health Checks to improve consumption

    Demo/POC Setups Sales Cloud Service Cloud

  • Cibersprings Salesforce Practice - Spring 2017 7 Practice

    AT&T - Multiple successful deployments across the organization and subsidiaries Ciberspring brings more then 10+ years experience in the Telecom industry Expertise in the areas of; lead management, lead nurturing, forecasting,

    pipeline and opportunity management, analytics, dashboards and reporting Multiple team members with 20+ years of experience in the industry

    Non Salesforce Clients include NTT NTTA

    Successful SFDC deployments

    Industry Highlights: Media & Communications

  • AT&T Gets to the Right Prospect - at the Right Time As millions of customers and prospects reach out to AT&Ts marketing group, qualifying prospects who were ready to buy and reporting on the success of campaign efforts was a challenge. Ciberspring worked with AT&T to leverage Salesforce true capabilities, develop qualification processes and benchmarks, and integrated with both open and proprietary marketing automation and data analytic systems for tracking and reporting purposes.

  • Cibersprings Salesforce Practice - Spring 2017 9

    Ciberspring Contact Page

    Patrick Donlin mobile: 732.693.9380 email:

    Salesforce Practice LeaderShahzad Khokhar mobile: 732.668.6155 email:

    Please reach out to Patrick Donlin via phone or email to learn more about Ciberspring and how we can help you close business

    Relationship Manager / AE

    How to Engage