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A STUDY ON CUSTOMER SATISFACTION TOWARDS

SALES AND SERVICES

With special reference to

LAKSHMI HYUNDAI.

HYDERABAD:500082.

A Project report submitted in partial fulfillment of the requirements for the

award of the degree of

MASTER OF BUSINESS ADMINISTRATION

Sub!""#$ b%

&.KRISHNA CHAITANYA

'R#(. N).*+KH*E000,-

U$#/ "# (u!$1# )3

B.RA4A 4AWAHAR M.B.A.

A66!6"1" 7/)3#66)/

DE7ARTMENT OF BUSINESS ADMINISTRATION

NARASARAO7ETA INSTITUTE OF TECHNOLO&Y

NARASARAO7ET52290* &UNTUR 'D"-.

A33!!1"#$ ")

41;11/1 N#/u T#))(!1 U!

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DECLARATION

I hereby declare that the project work entitled A STUDY ON

FINANCIAL STATEMENT ANALYSIS with special reference to

RAMK I!"RA#$R%&$%R' ($)*+)'RA,A) is a bonafide

work done by me in partial fulfillment of the requirements for the

award of the degree of Master -f ,usiness Administration .M,A/and has not been formed the basis for the award of any other

degree or diploma earlier0

K0&+IRA!1''2I

.34K+3'5536/

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ACKNOWLED&EMENT

I e7press my deep sense of gratitude to S/!. M.V. K)"#6;1/1

R1) B.S F)u$#/ > C1!/1 N1/161/1)?#"1 !6"!"u"# )3 "#))(%

N1/161/1)?#"* for creating an e7cellent academic atmosphere and pro8iding

good infrastructural facilities to us0

I am grateful toD/. D.VENKATA RAO M.T# 7.$. 7/!!?1

NARASARAO7ETA INSTITUTE OF TECHNOLO&Yfor permitting me to do

my project work0

I e7press my sincere gratitude to D/. M. ARAVIND

M.)Mb1M.?! 7.$ 7/)3#66)/ 1$ H#1$ )3 "# D#?". )3 MBAfor his

kind co9operation and guidance in completing my project work0

I am indebted to my project guide P0KRI#+!A #%!I(M.B.A.

A66". 7/)3#66)/for his continuous guidance and support in completing myproject work0

I am e7tremely thankful to Mr0K0MA)+%* "I!A!&'

MANA&ER )3 RAMKY INFRASTRUCTURE LTD. 3)/ sparing his 8aluable

time and pro8iding support in completion of my project work0

K0&+IRA!1''2I

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