Embed Size (px)
Citation preview
Tel: 555 555 5555
PROCEDURE IN THE FILING OF COMPLAINTS
1. Secure Complaint Form from any of the following:
a. Public Assistance and Complaint Desk at the Main Entrance Gate near the Guard House
b. Campus Guidance Office
c. Office of Student Affairs and Services
d. Download from www.usep.edu.ph
2. Fill out the form and drop it in the Suggestion Boxes provided near the Student Service Offices and Campus
Deans or send them back to the following e-mail addresses:
2. All complaints will be forwarded to the following offices for appropriate action:
a. Human Resource Division (HRD) for complaints on Faculty and Staff
b. Office of Student Affairs and Services (OSAS) for complaints of Students
c. Administration Office (for student services)
4. These complaints shall be acted upon by the Management within 15 days upon its receipt
5. Information regarding the Management’s action may be secured from appropriate office listed above.
Website: www.usep.edu.ph Tel. Number: (084) 216-9163 – Administration Office / HRD
(082) 216-9183 - OSAS
E. Application for Correction of Name, Date and Place of Birth
Schedule of Availability: Monday –Saturday, 8:00 – 5:00p.m Who may avail of the service? Students with erroneous entries as to name, Date and Place of Birth in their Academic Credentials What are the requirements? Request letter addressed to:
DR. PERFECTO A. ALIBIN SUC President USeP – Davao City
THRU: MRS. MARIA LEA P. BANGALAO Campus Registrar USeP Tagum
Clear copy of the NSO Birth Certificate Personal Affidavit/Parent’s Affidavit for underage Joint Affidavit of Two (2) Disinterested persons Documentary Stamps
Duration: 3-5 working days Fee/Charge: 70.00
F. Authentication for Document
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Students What are the requirements:
Original Copy of documents Photocopies of documents Official Receipt (OR) of payment of fees Documentary Stamps (1 pc of doc stamp per document)
Duration: 10.5 – 15.5 minutes Fee/Charge: 14.00 per page
G. Application for Completion of INC Grades
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Students with INC grade (earned not later than 1 year upon completion) What are the requirements:
INC form Official Receipt (OR)
Duration: 2 minutes Fee/Charge: PhP 14.00 – Higher Education Course PhP 50.00 – Advanced Studies
IV. LIBRARY SERVICES
A. Application of New Library Card (Graduate and Undergraduate)
Schedule of Availability of Service: Enrolment period of the first semester of the school year Every enrolment period (in case of transferees) 8:00 – 12:00 nn – 1:00 – 5:00 p.m – Monday to Friday – Undergraduate and graduate students 8:00 – 12:00 nn – 1:00 – 5:00 p.m – Saturdays – Graduate Students only
Who may avail of the service? Officially enrolled New students/Transferees What are the requirements?
Certificate of Registration (COR) stamped “Officially Enrolled” by the Registrar Office In-charge. 2 pieces 1 x 1 identical pictures, plain background
Duration: 4-45 minutes Fee/Charge: None Note: The Validated Library Card will be released provided that the applicant has attended the Library
Orientation and instruction B. Library Card Validation
Schedule of Availability of Service: Every Enrolment period 8:00 – 12:00 nn – 1:00 – 5:00 p.m – Monday to Friday – Undergraduate and graduate students 8:00 – 12:00 nn – 1:00 – 5:00 p.m – Saturdays – Graduate Students only
Who may avail of the service? Officially enrolled New and Old students What are the requirements?
Certificate of Registration (COR) stamped “Officially Enrolled” by the Registrar Office In-charge. Library Card
Duration: 1 minute Fee/Charge: None
C. Library Card Renewal/Replacement
Schedule of Availability of Service: Enrolment period of the first semester of the school year Every enrolment period (in case of transferees) 8:00 – 12:00 nn – 1:00 – 5:00 p.m – Monday to Friday – Undergraduate and graduate students 8:00 – 12:00 nn – 1:00 – 5:00 p.m – Saturdays – Graduate Students only
Who may avail of the service? Officially enrolled New students/Transferees What are the requirements?
Certificate of Registration (COR) stamped “Officially Enrolled” by the Registrar Office In-charge. 2 pieces 1 x 1 identical pictures, plain background
Duration: 4-45 minutes Fee/Charge: None
“A tool for honesty, integrity,
transparency and accountability towards
good governance in the Public Services”
Republic of the Philippines
University of Southeastern Philippines Tagum Mabini Campus
MISSION
USeP shall Produce World-Class Graduates and Relevant Research and Extension through
Q u a l i t y E du c a t io n a n d S u s t a in a b l e R es ou rc e Ma n a ge m en t .
Particularly, USEP is committed to:
Provide quality education for students to grow in knowledge, promote their
well-rounded development, and make them globally competitive in the world of
work;
Engage in high impact research, not only for knowledge’s sake, but also for its
practical benefits to society; and,
Promote entrepreneurship and industry collaboration.
VISION
A premier University in the ASEAN Region.
By becoming a premier university in the ASEAN Region, the USEP shall be a
center of excellence and development, responsive and adaptive to fast-
changing environments. USEP shall also be known as the leading university in
the country that fosters innovation and applies knowledge to create value
towards social, economic, and technological developments.
D. Researcher’s from other School
Schedule of Availability of Service:
8:00 – 12:00 nn – 1:00 – 5:00 p.m – Monday to Friday – Undergraduate and graduate students
8:00 – 12:00 nn – 1:00 – 5:00 p.m – Saturdays – Graduate Students only
Who may avail of the service? Officially enrolled New and Old students What are the requirements? Library Card
Duration: 1-5 minutes Fee/Charge: None
V. MEDICAL AND DENTAL SERVICES
A. Dental Checkup for Enrolment
Schedule of Availability of Service:
8:00 – 12:00 nn – 1:00 – 5:00 p.m – Monday to Friday
Who may avail of the service? Students who are given Admission to any college in the university
What are the requirements? Students Admission Slip 2 pieces 1 x 1 ID pictures Result of CBC Blood Typing, Urinalysis, and Chest X-Ray
Duration: 10-45 minutes Fee/Charge: None
B. Medical Checkup for Enrolment
Schedule of Availability of Service: 8:00 – 12:00 nn – 1:00 – 5:00 p.m – Monday to Friday Who may avail of the service? Students who are given Admission to any college in the
university What are the requirements?
Students Admission Slip 2 pieces 1 x 1 ID pictures Result of CBC Blood Typing, Urinalysis, and Chest X-Ray
Duration: 10-45 minutes Fee/Charge: None
VI. FINANCE DIVISION SERVICES
A. Issuance of Certificate of Outstanding Balance
Schedule of Availability of Service: 8:00 – 12:00 nn – 1:00 – 5:00 p.m – Monday to Friday Who may avail of the service? Students What are the requirements? School ID
Duration: 3-5 minutes Fee/Charge: 70.00
B. Request for Statement of Account
Schedule of Availability of Service: 8:00 – 12:00 nn – 1:00 – 5:00 p.m – Monday to Friday Who may avail of the service? Students What are the requirements? School ID
Duration: 3-5 minutes Fee/Charge: 70.00
C. Signing of Student Clearance
Schedule of Availability of Service: 8:00 – 12:00 nn – 1:00 – 5:00 p.m – Monday to Friday Who may avail of the service? Students What are the requirements? School ID, Student Clearance Form, and Payment of financial
obligations
Duration: 3-5 minutes Fee/Charge: None
BRIEF PROFILE
The University of Southeastern Philippines (USeP) is a regional state university created in 1978 through Batas Pambansa Bilang 12. The University is an integration of four state institutions, particularly, the Mindanao State University-Davao (MSU-Davao), the University of the Philippines Master of Manage-ment Program in Davao (UPMMPD), the Davao School of Arts and Trades (DSAT), and the Davao Nation-al Regional Agricultural School (DNRAS). The University has five campuses, namely: Obrero (main) and Mintal Campuses in Davao City; Tagum-Mabini Campus which has two units-one in Tagum City and one in Compostela Valley Province; and Bislig Campus in Surigao del Sur.
SERVICE PLEDGE
U- phold its mission of providing quality education at affordable cost S- ustain its competitive advantage in highly satisfactory performance in standardized examinations in the field of engineering, forestry, agriculture and education E- ngage in the expansion of strong Research, Development, and Extension (RDE) programs with competent human resource and responsive and relevant researches that are adopted and utilized for development. P- roduce globally competitive and morally upright graduates.
LIST OF FRONTLINE SERVICES
I. CAMPUS GUIDANCE OFFICE
A. Filing of USEPAT application Schedule of Availability: (Testing Season: January – April) Monday – Saturday, 8:00 a.m; 10:00a.m; 1:00 p.m (Subject for Approval) Who may avail of the service? Incoming students What are the requirements?
Certification from principal that the student belongs to graduating class (for graduating) TOR (for transferees) High School card (for out of school youth) 2 pcs. 1 x 1 ID picture recent) Online registration @www.usep.edu.ph/usepat
Duration: 10 minutes Fee/Charge Php 215.00 (subject to change)
B. Issuance of USEPAT Official ResultSchedule of Availability: (Testing Season: March - May) Monday – 8:00 a.m; 10:00a.m; 1:00 p.m (Subject for Approval) Who may avail of the service? Incoming students and or Authorized representative What are the requirements? Exam permit or School ID
Duration: 4.5 minutes Fee/Charge: None
C. Issuance of Certificate of Good Moral Character
Schedule of Availability: Monday – Friday 8:00 a.m - 5:00 p.m Who may avail of the service? Students/Alumni What are the requirements?
Exit form (both)
Student ID
Check with the enrolment system or verify from Registrar’s Office or Transcript of Record (whatever is available) 1 pc. Documentary stamp
Duration: 18 minutes Fee/Charge: Php 66.00 (subject to change)
D. Issuance of Certificate of Test Results
Schedule of Availability: Monday – Friday – Consultation Time Who may avail of the service? Students and Authorized representative of
student What are the requirements: Exam permit or Authorization Letter
Duration: 16.5 minutes Fee/Charge: Php 66.00 (subject to change)
E. Posting of Job Vacancies
Schedule of Availability: Monday – Friday – 8:00 – 5:00 p.m Key Person: Clerk Who may avail of the service? Companies What are the requirements? Business permit
Duration: 6 minutes Fee/Charge: None
II. OFFICE OF STUDENT AFFAIRS AND SERVICES A. Affidavits for Lost ID/Exam Permits/Official Receipts/Printouts of Study Loads/COR
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Students What are the requirements: Affidavit of Loss (to be disseminated to all
students)
Duration: 6 minutes Fee/Charge: Php 70.00
B. Request for Temporary Exemption from Wearing the School Uniform
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Students What are the requirements? ID or Excuse letter
Duration: 3 minutes Fee/Charge: Php 70.00
C. Processing of Application to Avail of Scholarship/Grants
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Scholars/Grantees What are the requirements?
Certification from the Sponsor of Scholarship Sponsor ID
Duration: 10 minutes Fee/Charge: None
D. Filing of Complaint against a Student/s
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Anyone aggrieved or offended by a student/s What are the requirements?
Accomplished Incident Report Form also referred to as complaint form; Full name of the student complained of and full name of person complaining; A narration of relevant facts that show the offense allegedly committed by the student
complained of; Evidence and testimonies of witness/es
Duration: 15 minutes Fee/Charge: None
E. Issuance of Certificate of Scholarship
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Students who availed scholarship What are the requirements? Scholarship Card and Student ID
Duration: 12 minutes Fee/Charge: None
F. Issuance of Certificate of Good Standing
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Students What are the requirements?
Scholarship Card Student ID Grades
Duration: 8 minutes Fee/Charge: 70.00
G. Issuance of Certificate of Acceptance (for undergraduate)
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Students What are the requirements? Scholarship Card and Student ID
Duration: 5 minutes Fee/Charge: None
H. Issuance of Certificate of Acceptance (for Graduate Students)
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Students What are the requirements? Scholarship Card and Student ID
Duration: 5 minutes Fee/Charge: None
I. Issuance of Scholarship Card (for externally funded-paid by Sponsor)
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Students What are the requirements?
Grades Admission Slip Endorsement from the Scholarship Sponsoring Agency
Duration: 7 minutes Fee/Charge: None
J. Issuance of Scholarship Card (for internally funded-paid by Sponsor)
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Students What are the requirements?
Grades Admission Slip Endorsement for the Scholarship
Duration: 5 minutes Fee/Charge: None
III. OFFICE OF ADMISSION AND STUDENT’S RECORDS (OASR)
A. Enrollment of New, Transferee and Old Students
Schedule of Availability: Enrollment period Who may avail of the service? New, old and transferee Students What are the requirements?
B. Application for Request of Document
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? All Students and Alumni What are the requirements?
For Honorable Dismissal (b) For Transcript of Records, Diploma & Certification University Clearance and ID University Clearance Official Receipt (OR) Official Receipt (OR) Mailing Stamps Documentary Stamps Documentary Stamps Valid ID Valid ID
Duration: 17-24 minutes
Documents Fee/Charge Processing Duration Transcript of Records Php 70.00 per page 5-10 working days Honorable Dismissal Php 100.00(undergrad) 3-5 working days Php 100.00 (graduate) Diploma On availability of diploma Certifications: Php 70.00 3-5 working days
Grades - Bonafide Student CAV - Graduation GWA - English as medium of instruction No objection - Earned Units
C. Claiming of Requested Documents (Transcript of Records, Honorable Dismissal, Diploma & Certification)
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Requesting students with claim slip What are the requirements? Claim Slip, Valid ID, and Authorization Letter for representatives
Duration: 4-5 minutes Fee/Charge: Base
D. Application for Re-Issuance of Diploma
Schedule of Availability: Monday – Friday, 8:00 – 5:00p.m Who may avail of the service? Alumni Students What are the requirements? Request letter addressed to:
DR. PERFECTO A. ALIBIN SUC President USeP – Davao City
THRU: MRS. MARIA LEA P. BANGALAO Campus Registrar USeP Tagum Campus
Affidavit of Loss in case of lost diploma Proof of destroyed or damaged diploma Official Receipt (OR) of payment of fees Duration: 6-7 minutes Fee/Charge: PhP 134.00 – Higher Education Courses PhP 200.00 – Advanced Studies
For New Students: For Transferee Students For Old Students Form 138 or Report Card Honorable Dismissal or University Clearance Certificate of God Moral Character Certificate of Transfer Credentials University ID NSO Birth Certificate Informative copy of Transcript of Records Official Receipt (OR) Medical Certificate NSO Birth Certificate Scholarship Card (for USEPAT Result Medical Certificate Scholars) Admission Slip USEPAT Result Prospectus Admission Slip 2 pcs. 2x2 picture Prospectus 2 pcs. Long brown envelope 2 pcs. Long brown envelope Official Receipt (OR) 2 pcs. 2x2 picture Scholarship Card (for scholars) Official Receipt (OR) 8 mailing envelopes Scholarship Card (for Scholars) 8 stamps @ 9.00 per piece 8 mailing envelopes 8 stamps @ 9.00 per piece
Duration: 6-7 minutes Fee/Charge: Base on Assessment
