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Troubleshooting YourNetwork

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Networking for Home and Small Businesses Chapter 9

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Objectives Describe the troubleshooting process.

Describe the utilities used to verify TCP/IPconnectivity.

Identify and describe common hardware and

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.

Utilize the troubleshooting process to documentproblems and interact with a help desk.

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Section 9.1

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Troubleshoot Process

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The Troubleshooting Process Identify and describe troubleshooting process

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The Troubleshooting Process Gathering Information

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The Troubleshooting Process Describe approaches to troubleshooting

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The Troubleshooting Process Describe approaches to troubleshooting

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The Troubleshooting Process Describe approaches to troubleshooting

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Section 9.2

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Troubleshooting Issues

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Utilities Used to Verify TCP/IP Connectivity Detecting Physical problems

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Utilities Used to Verify TCP/IP Connectivity Identify and describe software utilities for

troubleshooting connectivity.

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Utilities Used to Verify TCP/IP Connectivity Describe and use Ipconfig

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PT Activity 9.2.3[2]-Using the Ipconfig Command

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Utilities Used to Verify TCP/IP Connectivity Describe and use ping

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Using the Ping Command

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Utilities Used to Verify TCP/IP Connectivity Describe and use tracert

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Utilities Used to Verify TCP/IP Connectivity Describe and use netstat

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Utilities Used to Verify TCP/IP Connectivity Describe and use nslookup

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Hands-on Lab 9.2.7- Troubleshooting Using Network

Utilities

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Section 9.3

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Common Issues

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Hardware and Connection Issues in Wired &Wireless Networks Isolating connectivity issues

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Hardware and Connection Issues in Wired &Wireless Networks Describe the purpose of LED indicators and their

meaning.

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Hardware and Connection Issues in Wired &Wireless Networks Describe connection issues with wired networks.

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Hands-on Lab 9.3.3[2]-Troubleshooting Physical Connectivity

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Hardware and Connection Issues in Wired &Wireless Networks Identify and describe radio issues with a wireless

network.

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Hardware and Connection Issues in Wired &Wireless Networks Identify and describe radio issues with a wireless

network.

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Hardware and Connection Issues in Wired &Wireless Networks Identify and describe association and authentication

issues within a wireless network.

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PT Activity 9.3.5[2]- Troubleshooting a Wireless Connection

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Hardware and Connection Issues in Wired &Wireless Networks DHCP Issues.

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Hardware and Connection Issues in Wired &Wireless Networks DHCP Issues.

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Hardware and Connection Issues in Wired &Wireless Networks Troubleshooting Integrated Router to ISP connections.

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Section 9.4

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Troubleshooting and the Help Desk

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Utilizing the Troubleshooting Process forDocumentation and Help Desk Interactions Describe the importance of documentation

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Utilizing the Troubleshooting Process forDocumentation and Help Desk Interactions Using outside sources of help

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Utilizing the Troubleshooting Process forDocumentation and Help Desk Interactions Using the Helpdesk

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Utilizing the Troubleshooting Process forDocumentation and Help Desk Interactions Using the Helpdesk

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Utilizing the Troubleshooting Process forDocumentation and Help Desk Interactions Using the Helpdesk

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Summary Effective troubleshooting combines instinct, experience, and

structured techniques to identify, locate, and correct network orcomputer problems.

Documentation is essential in effective troubleshooting, and shouldcontain baseline information about the network.

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components. Many networking problems can be identified with software utilities

such as ping, tracert, and netstat.

In a network containing both wired and wireless connections, it is

important to isolate the problem to either the wired or wirelessnetwork.

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