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Chapter 8
Transaction Processing, Electronic Commerce, &
Enterprise Resource Planning Systems
Chapter 8 IS for Management2
TPS, MIS, DSS, and AI/ES (Figure 8.1)
Transaction Processing Systems (TPS)Perform routine operations & serve as a foundation for other systems
TransactionsBasic business operations such as customer orders, purchase orders, receipts, time cards, invoices, & payroll checks in an organization
Chapter 8 IS for Management3
Batch vs. On-Line Transaction Processing (Figure 8.2)
Batch ProcessingA system in which business transactions are accumulated over a period of time & prepared for processing as a single unit or batch
On-Line Transaction Processing (OLTP)A system whereby each transaction is processed immediately, without the delay of accumulating transactions into a batch
Chapter 8 IS for Management4
Integration and Objectives of TPS
Integration of TPS (Figure 8.3)
Objectives of TPS– Process data generated by & about transactions– Maintain a high degree of accuracy– Ensure data & information integrity and accuracy– Produce timely documents & reports– Increase labor efficiency– Help provide increased & enhanced service– Help build & maintain customer loyalty
Chapter 8 IS for Management5
Simplified Overview of TPS (Figure 8.4)
Chapter 8 IS for Management6
DP Activities Common to TPS (Figure 8.5)
A Transaction Processing Cycle– Data Collection– Data Editing– Data Correction– Data Manipulation– Data Storage– Document Production
Source Data Automation: Process of capturing data at its source with minimal manual effort, entered directly into the computer without human intervention
Chapter 8 IS for Management7
Control and Management Issues
Business Resumption Planning: Process of
anticipating & providing for disasters Disaster Recovery: Implementation of the business
resumption planTPS Audit: Examination of the TPS in an attempt to
answer 3 basic questions• Does the system meet the business need?• What procedures & controls have been established?• Are the procedures & controls being properly used?
Chapter 8 IS for Management8
Traditional TPS Order Processing (Figure 8.7)
Order ProcessingProcessing an order from entry to delivery, including traditional accounting transactions
Chapter 8 IS for Management9
Enterprise Resource Planning (ERP) (Table 8.5)
ERP: Real-time monitoring of business functions across the enterprise
Avalon Software Avalon CIMqad.inc MRG/PROOracle Oracle ManufacturingSAP America SAP R/3Baan TritonPeopleSoft PeopleSoftJ.D. Edwards World
Software Vendor Name of Software
Chapter 8 IS for Management10
Enterprise Resource Planning
Advantages– Eliminate costly, inflexible legacy systems– Provide improved work processes– Provide access to data for operational
decision making– Upgrading technology infrastructure
Disadvantages– Time consuming, difficult, expensive to
implement– Make radical changes in how a company
operates– Lack of vendor responsiveness in light of
high demand
Chapter 8 IS for Management11
Example of an ERP System - SAP/R3
Clients in the SAP system Application servers in the SAP system Business application programming interfaces
(BAPIs) Database server in the SAP system Objects in the SAP system Repository Tables
Chapter 8 IS for Management12
SAP Three-Tier Client/Server Architecture (Figure 8.24)
Database servers hold data that are accessed & updated in real-time
Applications servers are used to execute client requests & to update master files
Client desktop computers: The R/3 system is able to support hundreds or thousands of clients (e.g., Pentium PCs)
Chapter 8 IS for Management13
Business Application Programming Interface (BAPI) (Figure 8.25)
Chapter 8 IS for Management14
Chapter 8 Case
Case 3: FedEx and SAP team up (pp. 385-86)
Chapter 8 IS for Management15
Electronic Commerce (E-Commerce)
Business-to-business problems– Inadequate models
– Integrating with existing systems
– Improving relationships with suppliers, customers, & distributors
Consumer problems– Waiting for images to download
– Security of credit information
– Figuring out the ordering process
Currently a small part of all commerce
Chapter 8 IS for Management16
5 Stage Model of E-Commerce (Figure 8.22)
Stages consumers experience in the sales life cycle:1. Search for & identify supplier(s)
2. Selection & negotiation
3. Purchasing
4. Product & service delivery
a) traditional delivery
b) electronic distribution
5. After-sales service
Chapter 8 IS for Management17
Forecasted Volume of E-Commerce
Consumer E-Commerce $0.5 billion $ 7 billionBusiness-to-business E-Commerce $8.0 billion $66 billion
1997 2000
Chapter 8 IS for Management18
Purchasing Products & Services Electronically
Establish credit with suppliers Secure E-Commerce transactions
– Secure credit transactions• Secure Financial Transaction (SET)• Secure Sockets Layer (SSL)• Others
– CyberCash• Electronic wallets, purses, etc.• Digicash options
Chapter 8 IS for Management19
E-Commerce
Everything you know about e-commerce is WRONG!– CEOs still have control– Online revenues do matter for justifying infrastructure– Profitability is good– It isn’t just clicks versus mortar– Business models may be different– Indirect channels are crucial partners– Going global includes importance of local image– Speed, speed & more speed
Chapter 8 IS for Management20
E-C Components & Principles (1)
Search engines Portals Virtual community Topical sites Site design
– Ease of use (linking structure, intuitiveness)– Robustness
Push vs. Pull– Push: Web sites can push customized information to
consumer/business– Pull: Consumers/businesses have to search for
information/product/service
Chapter 8 IS for Management21
E-C Components & Principles (2)
Security– Firewalls
– Encryption
– Cookies
– Privacy considerations
• Collecting data
• Changing data (includes merging data)
• Notification of potential uses of data
• Permission to use data for purposes not originally intended
Chapter 8 IS for Management22
E-C Components & Principles (3)
E-Markets– Consumer auctions
– B2B auctions & brokers
– Travel services
– One-click process patented
E-Payments– Cybercash
– Credit cards
Chapter 8 IS for Management23
E-C Components & Principles (4)
Applications– Bill paying– Education– Elections– Entertainment– Extranets– Intranets– Productivity tools– Purchasing– Research
Chapter 8 IS for Management24
EC & Customer Service
Customer service– 4 out of 5 online purchasers have experienced a failed
purchase
– 25% of those frustrated say they will never go back
– 8% rate of abandonment
Chapter 8 IS for Management25
EC: Where To Now???
What are trends? What are technological advances? Push vs. Pull
– Push: Advances in technology push applications for the technology to be used
– Pull: Business/consumer needs pull the technology to be developed to meet the needs
Permanence of the Web as “information space” (Tim Berners-Lee, 1999)