CHAPTER 6

, SECTI

ON 2

TYPES OF RESERVATIONS

Guaranteed ReservationsNon-Guaranteed

ReservationsFunction Room

Reservations

DESCRIBE OR DEFINE THESE TERMS

Arrival Date: The actual date a guest will be checking into the lodging property.

Availability: A condition that describes the number of rooms available for sale on a particular day.

Block: A specific number of rooms set aside for members of a group planning to stay at the lodging property.

Cancellation: A reservation voiced (canceled) at the guest’s request.

DESCRIBE OR DEFINE THESE TERMS

Check-out: The procedures involved in the departure of a guest from the lodging property.

Check-in: The procedures involved in the arrival and registration of a guest at the lodging property.

Departure Date: The planned ate a guest will be checking out of the lodging property

Early make-up requests: Some guests ask to check in early. To help meet their needs, housekeeping cleans those rooms earlier than the normal time.

DESCRIBE OR DEFINE THESE TERMS

Late check-out rooms: This term lets housekeeping know that guests want to stay in their rooms past the standard check-out time.

Minimum stay: An inventory control that allows guests to make reservations only for a minimum number of days.

Same day: Guests who arrive at the lodging property on the same day they make their reservation.

Stayover: Guests who are not checking out that day.

DESCRIBE OR DEFINE THESE TERMS

VIP rooms: Very important guests receive special attention. Their reservation records need to be marked so the housekeeping department can provide extra touches

Vacant and dirty rooms: This refers to rooms that guests have checked out of, but which housekeeping has not yet cleaned.

Walk-in: Guests who arrive at the lodging property without a reservation.

GUESTROOM AND RATE TERMS

Accessible rooms

Advance deposit

Children’s or Family Plan Rate

Corporate Rate

Flat Rate

Government Rate

Late arrival

Preferred or Commercial Rate

Preregistration

Rack Rate

SECTION 6.2 QUIZ

1. True/False: The primary types of guestroom reservations are called leisure reservations and corporate reservations.

2. True/False: Many lodging properties partner with airlines to offer frequent flyer guest bonus mileage points with the purchase of a guestroom

SECTION 6.2 QUIZ

3. The standard (non-discount) rate set by management for a specific type of room is called a _____ rate.

4. Guests who are not checking out on the current day are called _______.

5. A room inventory term that refers to a group of rooms that are set aside for members of a group planning to stay at the property is called a _____.