RESEARCH DESIGN AND METHODOLOGY
4. RESEARCH DESIGN AND METHODOLOGY
4.1 DESCRIPTION AND DEMOGRAPHIC DETAILS OF PIMPRI
CHINCHWAD MUNICIPAL CORPORATION (PCMC) AND PUNE
MUNICIPAL CORPORATION (PMC)
Overview of PCMC: In 1982 Pimpri Chinchwad Municipal Corporation was formed
and was mainly an Industrial hub. By 2001 the population started growing exponentially
for the residential sector too and the population increased from about six lakhs in 2001 to
16 lakhs in 2010-11. PCMC which developed as supporting township for Pune has now
made its own identity through the development of auto and auto ancillaries as well as IT
hubs coming up in Hinjewadi, Chakan, Talegaon. The vision of PCMC by 2008-09
aimed for not only economic development of the city but also for improvement of the life
of the citizen of PCMC. The identified vital areas included providing universal access of
municipal services to the urban poor, improvement in education standards and efficient
The vision led towards aim for the development integrated e- governance program that
would result in improved transparency, efficiency which will simultaneously lead
towards the building citizen centric government. PCMC in 2010-11 has proposed to
deliver online services thereby reducing the footfalls in its offices. During the qualitative
study and after interviews with the PCMC employees it was found that the
implementation of e- governance was going on in two phases. Phase I comprised of
identification of the services of people interaction which had been completed. From 2010
Phase II started which dealt with bringing all the operational activities of different
departments on e- government platform and interlinking each of them for efficient
sharing of information and control. During the Phase I implementation the following
services were included in e- governance:
1. Property & Water Revenue Management
2. e- Procurement
3. Building Permission Management
4. Dashboard for Works Management
5. Grievances Management
6. Solid Waste Management with Vehicle Tracking
7. Online Death & Birth Certificate
This showed and evidenced that knowledge management for e- governance was in
nascent stage during my study and this is why the study continued with the qualitative as
well as quantitative study for Pune Municipal Corporation.
Pune Municipal Corporation Overview: Pune, the Oxford of the East is a historical
city in India with a glorious past, an innovative present and a promising future. Since
1950, the Pune Municipal Corporation is administrating the city and serving citizens.
Pune Municipal Corporation has taken an initiative for implementing e-Governance.
Success of e-governance depends on use of Information Technology in mobilization of
Government resources and utilization of these scarce resources with an aim of providing
a better service.
History: The Pune Municipal Corporation (PMC) was established on 15
February 1950. The PMC controls the whole administration of Pune. The
executive power of the corporation is vested in the Municipal Commissioner, an
Indian Administrative Service (IAS) officer appointed by the Maharashtra state
government. The corporation consists of directly elected corporators headed by a
Mayor. The mayor has few executive powers.
The PMC is in charge of the civic needs and infrastructure of the metropolis.
Pune is divided into forty-eight municipal wards, each represented by 3 members
and overseen by an Assistant Municipal Commissioner for administrative
purposes. The corporators of the administration are elected by the people through
a popular vote and almost all the state political parties participate in the election.
The city comes under the Haveli Taluka of Pune District, Maharashtra. The
collectors are in charge of property records and revenue collection for the Central
government. They also conduct national election in the city. Like other
metropolises in India, the Pune Police is headed by a Police Commissioner, an
Indian Police Service (IPS) officer. The Pune Police is the law enforcing agency
in the city and comes under the state Home Ministry.
The Pune Municipal Corporation is well known as Pune Mahanagar Palika and is
serving citizens since 1950. To Serve Citizens better Pune Municipal Corporation
has taken initiative for e-Governance. Presently a few big corporations like
Persistent Systems are lending help for developing the E-governance system, as a
part of their social service initiative. A public-private partnership is perceived to
bring tremendous changes in the future.
The Pune Municipal Corporation is planning to merge 15 new villages in its
jurisdiction. After the merger, the PMC's total area will increase to 552 km
the existing 430 km
(as mentioned on the PMC's website) making it the biggest
municipal corporation in the state as per area. The 15 villages include Mhalunge,
Sus, Bavdhan, Kirkatwadi, Pisoli, Lohegaon, Dhavade Kopare, Kondhwa
Dhavade, Nanded, Khadakwasla, Shivane, Hadapsar (Sadesatara Nali part),
Mundwa (Keshavnagar), Manjari, Narhe, Ambegaon, Dhayari, Uruli Kanchan
Pune Municipal Corporation was established on 15th February 1950 Population
(Year 2001) 3 Million Population of 38 Villages 3,05,281 Square Area 430 Sq.
km. Total Zones 48 PMC Members 151 Municipal Employees Class No. of
Employees 1 54 2 211 3 3,695 4 11,049 Total 15,054 Budget (2006-2007)
Municipal Markets 19 Municipal Gardens 57 Boating Clubs 2 Zoo 2 Aquarium 1
Snake Park 1 Swimming Pools 7 Fire Brigade Centers 8 Printing Press 1 Primary
Schools 315 Pre-Primary Schools 255 Total Students in Primary Schools Boys
61,414 Girls 62,125 Total 1,23,539 Total Students in Pre-Primary Schools Total
Students 10,200 Newly Added Students 750 Schools Higher Secondary Schools 5
High Schools 13 Total 18 Industrial Training Center 1 Technical High Schools 1
Total Students In High Schools Boys 7,674 Girls 7,386 Total 15,060 Total
Students In Industrial Schools Boys 177 Girls 50 Total 227 Dr.Ambedkar Hostel
Boys 152 PMC Hospitals 14 Clinics 40+1 Mobile Clinic Total Patients 3,350
Daily (Approx.) Number Of Slums 553 Declared Slums 347 Water Supply 650
Million liters/Day Water Drainage 150 Million liters/Day
Administration: The Pune Municipal Corporation (PMC) manages the city of
Pune. The major responsibility of PMC is to look after the civic and
infrastructural needs of the citizens of the Pune. The PMC is headed by a
Municipal Commissioner, who possesses the actual executive power. The
Municipal Commissioner is an officer of the Indian Administrative Service who
is appointed by the Government of Maharashtra.
The city of Pune is divided into 48 municipal wards (zones), represented by 3
members from each ward. The local administration of wards is mainly
administered by an Assistant Municipal Commissioner. The corporators of the
different wards are elected by the people through Municipal Elections which are
held quinquennially and in which local members of all major political parties
participate. The corporations are responsible for overseeing that their
constituencies have the basic civic infrastructure in place, and that there is no
lacuna on the part of the authorities. The corporation currently consists of 149
directly elected corporators, who are led by the Mayor of Pune. The Mayor of
Pune is a titular position with limited duties who acts as an ambassador and
representative of the city.
Mission of PMC: To provide faster, efficient, transparent and integrated on-line
IT Systems and Infrastructure Facilities to meet the service requirements of the
citizens and employees.
Objectives of PMC:
o Transparent & Accountable Citizen Services
o Improve Revenue collections by plugging of leakages
o Entry of data only once in the system and then use of it by other
o Creation of a Decision Support System for better administration
o Reduce RTI queries by proactively sharing data with citizens
Objective of e- Governance at PMC:
o Improve the quality of Citizen Service Delivery mechanism and offer cost
effective services with optimal effectiveness and transparency.
o To create concurrent database and to allow data sharing across various
departments / ULBs/ Governments, thus bringing out effective
convergence process and thereby improve efficiency in day to day
o Facilitate the decision making process at top management by availability
of the right information – anytime, anywhere.
o Help different departments to efficiently monitor revenue collection and
improve resource mobilization.
o Use of technology to implement citizen centric