Chapter #3 Making Consumer Choices. Health Consumer Anyone who purchases or uses health products or services

Chapter #3

Making Consumer Choices

Health Consumer

• Anyone who purchases or uses health products or services

MEDIA

ADVERTISING

• A written or spoken media message designed to interest consumers in purchasing a product or service

ADVERTISING TECHNIQUES

• BANDWAGON – Group of people using a product or service

• Hidden Message – Everyone is using it you should to


• Rich and Famous – Product displayed in expensive home

• Hidden Message – It will make you rich and famous


• Free Gifts – Redeemable coupons for merchandise

• Hidden Message – It’s to good of a deal to pass up


• Great Outdoors – Scenes of Nature

• Hidden Message – If it’s associated with nature it must be healthy


• Good Times – People smiling and laughing

• Hidden Message – This product will add fun to your life


• Testimonial – People for whom the product has worked

• Hidden Message – If it worked for them it will work for you, too

Comparison Shopping

• Method of judging the benefits of different products by comparing several factors, such as quality, features, and cost

Comparison Shopping• Criteria to Consider• Cost – Decide on a price range, look at

prices in different stores

• Features – Decide what features are important to you

• Quality – Well made products offer superior performance

Comparison Shopping• Criteria to Consider

• Warranty – Know what is covered with warranty.

• Safety – When choosing sports, recreation, or home safety products safety should be foremost in your mind

Underwriters Laboratory

• A product-safety testing and certification organization.

• UL logo on electrical appliances, fire extinguishers, and other products indicates that the product has passed strict safety standards

ANSI

• American National Standards Institute – monitor safety standards for helmets and other protective equipment

SNELL

• The Snell Memorial Foundation has independently tested manufacturer's helmets since 1957. Has established standards for auto racing, motorcycling, bicycling, rollerblading and skateboarding, snowboarding and skiing,

Second Page

Chapter 3Lesson 2

Choosing Community Health Services

Health Care System

• All the medical care available to a nation’s people, the way they receive care, and the method of payment

Health CARE PROVIDERS

• Primary Care Physicians – Medical Doctors who provide physical check-ups and general care / Includes school nurses and dentists

Health CARE PROVIDERS

• Specialist – Medical Doctors trained to handle a particular kind of patient or medical condition

SOME HEALTH CARE SPECIALIST

Dermatologist Skin diseases

Neurologist Nervous system

Orthopedist Skeletal deformities

Pediatrician Children’s health

Ophthalmolgist Care of the Eyes

FACILITIES FOR HEALTH CARE SERVICES

• Private Practice – Physicians are in practice for themselves


• Clinics – Outpatient care in a community clinic


• Group Practice – Share office space, equipment, and support staff

• Hospitals – out patient and in patient services


• Emergency Rooms – Provide care for potentially life threating illness and injury


• Urgent Care Centers – staffed by primary care physicians, usually handle non life threating emergencies

HOW WE PAY FOR HEALTH CARE

• Health Insurance – Plan in which private companies or government programs pay for part or all of a persons medical cost

• Managed Care – Emphasize preventative care and reduce physicians charges for their members

TYPES OF MANAGED CARE

• Health Maintenance Organization (HMO)– Members pay a monthly premium – Receive most or all medical services with

few or no out of pocket expenses– Some require a small “co-pay” for visits– Members can see only those physicians who

have signed an agreement with the HMO


Preferred Provider Organization PPO Members pay a monthly premium Receive most or all medical services with few

or no out of pocket expenses Some require a small “co-pay” for visits Members CAN use physicians outside of plan

– But doing so results in higher out of pocket expenses

MANAGED CARE

Premium Office Visit

INS Cost CO-PAY INS PAYS

HMO$200 $100 $80 $10 $70

PPO$200 $100 $100 $30 $70

POS$300 $50


•Point of Service Plans–May choose providers inside or out-side the plan. Choosing an outside provider often results in higher premiums and higher out-of-pocket expenses

GOVERNMENT SPONSERED HEALTH CARE

MEDICARE MEDICAID

MEDICAID• Medicaid is the United

States health program for certain people and families with low incomes and resources.

• Jointly funded by the state and federal governments, and is managed by the states.

• including low-income adults, their children, and people with certain disabilities.

MEDICARE• Social insurance

program, administered by the U.S. government that guarantees access to health insurance for Americans ages 65 and older and younger people with disabilities

• Medicare spreads the financial risk associated with illness across society to protect everyone

MEDICARE

PART A PART B• Covers:

– Hospital Care– Skilled Nursing facility

care– Nursing home care– Hospice– Home health services

• Medically necessary services:

• Services or supplies that are needed to diagnose or treat your medical condition and that meet accepted standards of medical practice.

• Preventive services: Health care to prevent illness (like the flu)

• Mental Health

TRENDS IN HEALTH CARE

• Birthing Centers – Home like setting for birthing. Usually less expensive than hospital


• Drug Treatment Centers – Specialize in treating people with drug and alcohol problems


• Assisted Living Centers – Provide short and long term care for people who need help with daily tasks, but do not require professional medical care


• Hospices – Provides care for people who are terminally ill


• Telemedicine – Practice of medicine over distance through the use of telecommunications

Lesson 3Managing

Consumer Problems

HEALTH FRAUD

• Sale of worthless products or services that claim to prevent diseases or cure other health problems

mALPRACTICE

• Failure by a health care professional to meet accepted Standards

CONSUMER ADVOCATES

• People or groups whose sole purpose is to take on regional, national, and even international consumer issues

Lesson 4Understanding Public Health

Services

PUBLIC HEALTH

• A community wide effort to monitor and promote the welfare of the population

PUBLIC HEALTH AT THE LOCAL LEVEL

HEALTH AT THE NATIONAL LEVEL

• Department of Health and Human Services – Oversees more than 300 health related programs

PUBLIC HEALTH AT THE NATIONAL LEVEL

• Environmental Protection Agency – EPA – Responsible for protecting the country’s air, water and land


• Occupational Safety and Health Administration (OSHA) – Works to prevent injuries and safeguard the health of workers


• U. S. Department of Agriculture – Leads federal anti-hunger effort with food stamps, school lunch and school breakfast programs


• Food and Drug Administration – Ensures the safety of food, drugs, and cosmetics


• Centers for Disease Control and Prevention – Conducts research and collects data to help control the spread of diseases.

PUBLIC HEATH ON A GLOBAL SCALE

• World Health Organization (WHO) – Agency of the United Nations plays a leading role in the eradication of communicable disease throughout the world.

PUBLIC HEATH ON A GLOBAL SCALE

• INTERNATIONAL RED CROSS – Mission is to protect victims of international and internal armed conflicts. Including

– war wounded

– prisoners,

– refugees,

– civilians, and othe non-combatants

RED CROSS

• International relief and development programs.

• Domestic disaster relief• Community services that help the needy• Comfort for military members and their family

members• Collection processing and distribution of blood

and • Educational programs

Documents

Chapter #3 Making Consumer Choices. Health Consumer Anyone who purchases or uses health products or services