8/17/2019 Chapter 11 Toxic Boss SOlution
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Chapter 11_The toxic boss
1. Who are the stakeholders in this case? Explain their
interests.
The main stakeholders in this situation are Amy Levitt, the
affected employee,
other employees feeling the pressure of a bullying manager, and
the companyitself. Employees would feel that they should not be
subject to such behaviour
from a supervisor, but seem to be afraid to make a complaint.
Steve Lambert, the
manager in uestion is concerned for output and profit, and has
little interest in the
feelings of his employees. !verall, the company may benefit in
the short term
from such a management style, but if it continues, the company
will lose its best
performers, and company performance and profits will
slip.
2. If you were Amy, what would you do?
The obvious choices are" continue as is and try to handle it#
report the situation as bullying, and hope that no negative
conseuences ensue# or start looking for
another position, and getting out of the company as uickly as
possible. Another
possibility that might bring the problem into better focus
for the organisation
would be for Amy to go on stress leave.
3. Identify the examples of ullyin! hi!hli!hted in this case.
Explain how you would
personally deal with them if they happened to you.
$ullying is demonstrated in behaviour such as telephone calls at
inappropriate
times, throwing a sandwich and screaming at the personal
assistant. %ow students
would respond will vary.
". What lon!#term costs $financial and non#financial% may &'
Industries face
ecause of (te)e*s mana!ement style?
A bullying supervisor will drive people out of the company,
creating a human
capital problem. !ver the medium& to long&term this will
affect the organisation's
effectiveness, leading to poor customer relations, system
degradation, negative
organisational culture and the like. (ltimately, if the problem
is not resolved profits will be severely diminished.
+. If you were the - mana!er at &' Industries and o and Amy
came to you
separately for ad)ice, what would you do?
Student responses to this uestion will vary, but should cover
the issue of
managing harassment in the workplace. The company faces a legal
issue in regard
to bullying and the %) manager should be aware of this.
*epending on the
influence of the %) manager in the company, some representation
should be made
at the e+ecutive level. Advice for the employee concerned should
include a
