Ch9Workplace

communicationMaria Subert

Organization

• Workplace communication takes place within the context of organizational communication.• Types of organizations: economic orientation, political orientation,

integration orientation, and pattern- maintenance orientation.

Network

• Organizational communication follows networks that provide for formal and informal communication flow.• Communication networks are patterns of relationships throughout

which information flows in an organization. It is the complex web of affiliations among individuals and

organizations woven through the collaborative threads of communication.

Formal & informal communication

• Formal communication include upward communication (when messages flow from subordinates to superiors), downward communication (when superiors initiate messages to subordinates) and horizontal communication (between people at the same level of the organizational hierarchy). • Informal communication: Any interaction that does not follow the

formal structure of the organization but emerges out of natural social interaction among members. Informal communication is also called grapevine” communication.

Beyond organization

• Organizational communities: groups of similar businesses and clubs that have common interests, networked together to provide mutual support and resources. Organizational communities exemplify that communication networks can extend beyond organizations.

Preparing for the job market• create a self-inventory

(what do you really know about your strength and weaknesses)• create personal network

(an intricate web of cortacts and relationships designed to benefit the participants)• search for jobs

(in addition to traditional methods, use online tools)• Understand the job, the company and the field. • investigate the interviewer, prepare to ask and answer questions• conduct post-interview negotiations

Written credentials for employment

• Cover letter: short letter introducing you and your resume to the interviewer. It is designed to achieve attention, interest desire, and action. It has to persuasively establish your qualification in relation to the job description. Cover letters are in written form or attached to e-mail.• Résumé: highlights your work qualifications and experiences. It

should be concise and stylistically reflect your personality in a professional way. Complete sentences and the pronoun „I” is unnecesseary in resumes.

Cover letter

• Heading: your address, interviewer’s address.• First paragraph: Specification of the position for which you are applying and

how you heard about it. Provide a general overview of your classification.• Second paragraph: Arouse the reader’s interest, demonstrate your desire

for the job. You’re your experiences and strengths relating to the job. Mention accomplishments that illustrate your proficiency and effectiveness. Refer to the enclosed resume for more detail on your qualification and experience.• Third paragraph: suggest action. Restate your desire to learn more about

the organization and to have a face-to-face meeting. Express your appreciation for the reader’s time and consideration.

Résumé

• Résumé formats: chronological résumé (organized your credentials over time)functional résumé (organizes your credentials by type of

function you performed). • For college students, résumé involves contact information an objectives.• Objective statement is an articulation of your goals, the first

information on your resume below your contact information. It helps you to tailor your credentials and goals to the need of the

particular organization.

Portfolio

• Portfolio: Certain professions may require a professional portfolio to illustrate your mastery of the key skills.

Interview startegies

• Create a good first impression• speak with clarity• demonstrate interest• Offer relevant answers• substantiate your claim wit evidence• provide accurate answers• be positive

Communication skills that help you succeed in workplace

• communication competenceinvolves using immediacy

• supportive communication• strategic ambiguity• interaction management

Conflict

• Conflict management approaches: avoidance, competition, compromise, accomodation, and collaboration. The collaborate approach work best in most situation.

Cross-cultural communication

• Cross-cultural understanding requires that you act within sensitivity toward those who are different, including those who do not speak English well.

Customer service interaction skills

• Customer service interaction skills include using compliance-gaining strategies with customers while engaging in emotional labor.

Unetical workplace communication

• aggressive communication and sexual harrassment

Workplace aggression

• when individuals intentionally or unintentionallyuse verbal or non-verbal aggressive behaviors toward others.

Sexual harrassment

• the abuse of power involving either quid pro quo harrassment or hostile work environment.• Quid pro quo comes from Latin

and means "something for something."