CH ( 9 ) Resource Management 2
This knowledge requires you to understand six processes, as described
in the book PMP
Exam prep: Plan Resource Management, Estimate Activity Resources,
Acquire Resources, Develop Team, Manage Team, and Control
The term resources has a broad meaning here, including both the
people involved in the project (inside and outside the organization)
and the materials , equipment, and supplies needed to complete the
For example, resource management includes developing team
members skill creating recognition and reward systems for them.
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What is the process of resource management?
Plan Resource Management
Estimate Activity Resources
What are the key outputs of the plan Resource Management Process?
Resource management plan
Project documents updates
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What are the key outputs of Estimate activity
Resource breakdown structure
What are the key outputs of the Acquire Resources
Physical resource assignments
Project or work assignments
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What are the key outputs of the Develop Team Process?
Team performance assessments
Project management plan updates
Project documents updates
Organizational process assets updates
What are the outputs of the manage team process?
Project management plan updates
Project document updates
Enterprise environmental factors updates
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What are the key outputs of the control Resources
Work performance information
Updates to project documents and project
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What are the resource responsibilities for project managers?
Determine human and physical resources needed
Negotiate with resource managers and confirm availability of assigned
Create a project team directory and job descriptions for team members
Make sure all roles and responsibilities are clearly assigned
Create a resource management plan
See the full list in the Resource Management chapter of the PMP
Exam Prep, Ninth Edition
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What is the difference between a RAM chart and a RACI chart?
What does RAM stand for?
What does RACI stand for?
The Responsibility Assignment Matrix (RAM) chart cross-references team
members with the activities or work packages they are to accomplish
The RACI chart defines role assignments more clearly by noting how team
members are to be involves with four categories: Responsible, Accountable,
consulted, informed (RACI)
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What is the purpose of an organizational breakdown
To assign project responsibilities to division or
departments within the organization, such as
marketing, product development, or IT
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What are the key elements of a resource management plan?
Identification of human resource requirements
Roles and responsibilities
Project organizational chars
Process for acquiring human resources
Training, team development, and recognition
Project team management
Release of human resources
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What is the purpose of a team charter?
A working agreement developed by the members of the
project team; it describes the approach the team will take
regarding communications, decision-making, and conflict
resolution, as well as ground rules for team meetings
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What is Preassignment ?
When is negotiation necessary?
Preassignment : Resources, both physical and team, that are assigned
before the project begins
Negotiation is necessary when resources are not preassigned ; this includes
gaining resources from within your organization and in procurement
What is multicriteria decision analysis?
Using a set of criteria (such as availability, cost, experience, location, skill
set, knowledge, or training) to evaluate potential team members
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Name and explain the four motivation theories.
McGregor's theory of X and Y:
Managers believe workers are incapable (X) or employees can direct their
own efforts (Y)
Maslow's Hierarchy of Needs: people are motivated by using their skills
and contributing to the project
McClelland's Theory of needs: people are motivated by one of three
needs (achievement, affiliation, power)
Herzberg's Two-Factor Theory of Motivation: Hygiene factors are not
sufficient to motivate people; motivating agents will keep people
energized and engaged
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What are the responsibilities of the project manager when it comes to
What are some characteristics of team building?
Guide, manage, and improve the interactions of team members
Improve trust and cohesiveness among team members
Incorporate team-building activities into project activities
Team building requires a concerted effort and continued attention
throughout the life of the project
WBS creation is a team-building activity because it allows team
members to actively engage in the planning and ownership of the
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Team building should start early in the life of the project
According to the Tuckman ladder, what are the stages of team
formation and development?
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Why is influencing an important part of the project manager's
By listening to differing viewpoints, acknowledging them, and
then using communication and persuasive skills,
A project manager can develop mutual trust, and, eventually,
agreement within the team
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What is a team performance assessment?
What are project performance appraisals?
Team performance assessment: an assessment by the
project manager meant to evaluate and enhance the
effectiveness of the project team
Project performance appraisals:
Evaluations of the performance of individual team
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How can the training of team members positively impact the project?
Training can help decrease the overall project cost and schedule by
What is colocation?
What are the challenges of a virtual team?
Colocation: the entire team has offices together in one place or one room
Challenge of virtual teams: Extra efforts will be required to keep everyone on
a virtual team informed, engaged, and committed to the project work;
there is an emphasis on communication
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Name some communications technology tools that can help a team keep in
touch during a project.
A shared portal
Video or audio conferencing
Email and online chat
Why is it valuable to provide recognition and rewards to a team or individual
In addition to recognizing past accomplishments, rewards provide incentive
for ongoing achievement and efforts
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What are some of the key actions a project manager can take to help challenge
team members to be part of a high-performing team?
Track and evaluate team performance
Deal with team issues and facilitate conflict resolution
Negotiate and influence
Adjust plans based on performance data
Manage risks to team success
Observe what is happening
Use an issue log to track resolution
Actively look for and help resolve conflicts among team members
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What is an issue log?
A record that lists the project issues, their causes and
impact on the project, the person(s) responsible for
resolving each issue, the issue status, and target
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