Certified Professional in Health Care Quality Training (CPHQ)

08:30 - 15:00 HrsWho should attend? What is CPHQ?

March 2019

» CEOs » Quality directors » Medical and nursing directors » Quality managers » Quality officers and coordinators » Accreditation officers » Health care administrators and managers » Health care professionals interested in managerial or quality jobs.

» Senior nurses » Risk managers » Case managers » Physicians » Lab technicians » Pharmacists

The granting of CPHQ status recognizes professional and academic achievement by individuals in the field of health care quality management. The comprehensive body of knowledge includes quality management, quality improvement,case/utilization management, & risk management at all employment levels and in all health care settings.CPHQ is the highly recognized credential in health care quality internationally.

The following will be covered » All the required material for the CPHQ exams. » Extra expected question & exercises » Exercises on real questions of previous CPHQ exams.

» Hints about how to study and pass the exam

What does the CPHQ course cover? » Principles of quality in health care » Leadership in health care » Patient Safety » Quallity improvement in health care » Performance management and improvement in health care.

» Training. communication and human resource principles in health care

» Accrediation in health care organization.

Dr. Zakaria covers up-to-date field information and key CPHQ Exam Content and meet health care providers needs’ who are desiring continuing education

Come together and join the pioneer of the CPHQ training in the Middle East

G o l d e n O p p o rt u n i t y

2 , 3 & 4thrdnd

Raffles HotelDubai, UAE

CME accredited program

AmountCategory Fees:

How to register? Please download & complete registration form in www.almoshtarakah.com

Note: All the subjects will be covered as per the Health Care

Quality Certification Commission (HQCC) latest content outline (2013).

To talk to the trainer after 5 pm Call Dr. Zakaria on +971 55 8818777

For the registration and payment; visit www.almoshtarakah.com

Day 1

Day 3

Day 2

The concept of quality: Quality– Customer– Total Quality Management– Stakeholders– Health care as service industry (service but not goods) – Organization – Leader– Manager– Monitoring– Evaluation, Leadership- Strategic planning: (Vision and mission development– Strategic goals, objectives and activities)– The role of leaders in quality management- Health care delivery setting and continuity of care– Clinical variation in health care– System thinking principles in health care organization– Juran Model of quality management– Quality improvement plan – Quality improvement approaches.

Lean thinking– Utilization management –Case management– Disease management– Clinical practice guidelines– Clinical pathways– Policies and procedures- Quality and performance review – Risk management– Sentinel event and RCA– FMEA– Patient safety culture– International patient safety goals – Financial Management– Performance management and improvement– Performance measures Benchmarking- Credentialing and privileging of medical staff –Competency of health care providers.

Information and Data management –Data validation –Health information systems –Evaluation of software programs– Population and sampling –Statistical analysis –Measures of central tendency –Measures of variability interpretation and presentation of data- Quality improvement tools –Education and Training–Change management– Accreditation process.

02/03/2019

03/03/2019

04/03/2019

COURSE SCHEDULE

Note: All the subjects will be covered as per the Health Care

Quality Certification Commission (HQCC) latest content outline (2015).

E x p e r t T r a i n e r Dr. Zakaria Zaki Al Attal is a pioneer Certified Professional in Healthcare Quality (CPHQ)” in the region. Zakaria is an expert trainer for the “CPHQ” since 2005 He conducted more than 50 “CPHQ” preparatory courses to

hundreds of health care professionals. Zakaria works as an Independent Consultant with the Joint Commission International (JCI). Zakaria is expert in implementing and introducing quality concepts in health care organizations. He established

Quality and Patient Safety, Accreditation and Risk Management departments at government and private hospitals\ centers in the region. Zakaria got his PhD award from the University of Salford - Manchester- UK on the factors affecting the implementation of the JCI standards in UAE hospitals. He has a wide experience for 19 years in management and training health care providers in different working areas. He is a lecturer in the Dubai Medical College on quality and patient safety subjects. He is a speaker in local & international conferences about Quality Management, Patient Safety, Health Management and Accreditation.