Cert II in Security Operations Instructor Lesson Plan Template

SESSION PLANNING SHEET

Program Title Certificate II in Security Operations PRS20103

Unit of CompetencePRSS0203A - Work effectively in the security industry

Competency standard covers:

This competency standard covers the skills and knowledge required to work effectively within the security industry. It requires the ability to interpret and comply with legal and procedural requirements, complete daily work activities, and identify opportunities for professional development.

Title: PRSSO203A

Time 300 delivery minutes (excluding breaks)

Pre-session preparation

Check classroom set-up Check equipment – Data Projection – OHP – Video Name Cards Manuals Homework Additional activity handouts

Reference Material Technical Advanced Training Handbook (Cert II) Technical Advanced Training CD

Visual Aids Data Projection or Overhead Slides Class Handouts

Elements of the Learning Outcomes (Performance Criteria)

Interpret and comply with legal and procedural requirementsOrganise and complete daily work activitiesIdentify and access future learning opportunities

Assessment Criteria

Candidates will be required to provide evidence that they have underpinning knowledge of:

Assessment Method

Integrated formative and summative assessment during training course including informal questioning, feedback and practical applications during classroom and role play exercises.

Assessment Method

Summative assessment will be conducted in closed book examination format requiring written multiple choice and narrative response answers and role plays.

Time Key Points Method Content(1700hrs)5 Minutes

5 Minutes

5 Minutes

Session 4:

Sign Attendance Sheet

Introduction to the unit, PRSS0203A

Interpret and comply with legal and procedural

requirements

Legislative Controls

Show: SLIDE 1

Explain & Discuss:

The importance of signing on attendance sheet. Just like what a security officer must do before commencing there shift, signing on the registry booklet.

Show: SLIDE 2

Explain & Discuss:

Why it is important to work within the law. For example, to maintain ongoing work within the security industry, not to be found guilty of an offence, with or without conviction.

Show: SLIDE 3

Explain & Discuss:

The regulators of the security industry, Licensing Services Division (Victoria Police). LSD and OTTE set the standards of quality training for existing and prospective security officers.

Technical Advanced Training

This unit will help you to understand the regulations, which affect how you do your job. Therefore, it is very important to learn how to work within the law.

LEGISLATIVE CONTROLS

Security Licensing

State and federal agencies, such as branches of police department, are often allocated the task of governing the security licensing in each state.

Governance is also important in regulating the quality of training new and existing staff prior to licensing. Setting a national standard allows employees to use their qualifications in seeking employment nation wide, and gives employers confidence in their employee’s abilities.

2

Time Key Points Method Content

5 Minutes

5Minutes

5 Minutes

Security Licensing Agencies



Show: SLIDE 4

Explain & Discuss:

Open Class Question:

What does an approved RTO mean?

Show: SLIDE 5

Explain & Discuss:

The regulator, LSD, does screening on applicants for example, criminal convictions or current court orders. Applicants fitting into the above description will prevent in obtaining a security license.

Show: SLIDE 6

Explain & Discuss:

Persons who are deemed medically fit to perform the necessary duties are eligible to work as a security officer.


Governance Approved Training Organisations Functions Only students who have completed a recognised course from a registered training organisation (RTO) are permitted to apply for a license.


Governance Current criminal record check This ensures that persons who have criminal convictions or current court orders against them are ineligible to apply to attain security licences due to their unsuitability for the type of work to be performed


Governance Physical and mental suitability for duties Only persons who are deemed medically fit to perform the necessary duties are eligible to work as a security officer.

3


4

5 Minutes

5 Minutes

5 Minutes

OHS

OHS - Continues

Class discussion

OHS - Victoria

Show: SLIDE 7

Explain & Discuss:

Explain the importance of working in a safe manner. If found working unsafe can lead to many allegations.

Show: SLIDE 8

Explain & Discuss:The picture on slide 8. What would this cause of action may lead too.

Open Discussion:Has anyone experienced or witnessed a similar scene.

Show: SLIDE 9

Explain & Discuss:

That the Victorian Workcover authority is the peak body governing the Occupational Health and Safety Act (2004). Revise over the relevant sections of the Act and get students to make note into their writing books.

OHS – Occupational Health and Safety

OHS legislation throughout the world ensures that both employers and employees have the right to work within that workplace in a safe manner.

OHS - continued

Security Officer is often confronted with situations in which their safety is compromised. The safety of security officers and the public is the key aim of any OHS workplace policy in the industry.

Occupational Health & Safety Act – Victoria

Is responsible for ensuring a Safe and Healthy Workplace.

Section 21 OH&S Act – EMPLOYER.

Section 23 OH&S Act – OWNER/OCCUPIER.

Section 25 OH&S Act – EMPLOYEE.

As can be seen – we are all responsible for the maintenance of health and safety within the workplace.


5

5 Minutes

5 Minutes

5 Minutes

Reporting OHS concerns

Feedback

Points to remember

What is an arrest?

Show: SLIDE 10

Explain & Discuss:

Explain some of the health and safety issues in the workplace for example, working hours, work environment, break times etc.

Remind them to speak to their supervisor if an issue occurs.

Show: SLIDE 11

Explain & Discuss: The legal and procedural requirements for a security officer. How to organise and complete daily work activities and Identify and access future learning opportunities

Show: SLIDE 12

Explain & Discuss:

Reporting of OH&S Issues

Security Officer due to the very nature of their occupation will from time to time come across health and safety issues in the workplace.

If this is the case then the issue must be reported on immediately to the respective authority – and immediate action to be taken if there is a risk of injury / death to prevent that from occurring ( Duty of Care ), this could include barricading off an unsafe area, placement of warning signs, or similar.

Remember

“Security personnel are not expected to be legal experts”

“You are not a member of the Victoria Police”

“You have no more legal power than any other member of

the community does.”

“You, Security Officer, must be constantly aware of the legal

limitations of their role for several reasons because you are

dealing with members of the public”

What is an Arrest?

An arrest occurs where:


6

5 Minute(1805 hrs)

5 Minutes

5 Minutes

5 Minutes

BREAK

Knowledge of Law and other responsibilties

Summary of Section 458 (1)(A)

Simplifying the context

Show: SLIDE 14

Explain & Discuss:

Show: SLIDE 15

Explain & Discuss:

Show: SLIDE 16

Explain & Discuss:

5 Minute Break

As a Security Officer, it is important to understand the laws and responsibilities in state legislation.

For example

POWERS OF ARREST are set out in Sections: 458(1)(A) 462 462AOf the Crimes Act 1958 (VIC).

Section 458(1)(A)

A person found committing an offence may be arrested without warrant by any person.

POWER OF ARREST

In Victoria – The Power of Arrest comes from an Act of Parliament; The Act is CRIMES ACT 1958 Victoria

The Section is Section 458


7

5 Mins

5 Mins

Section 458 (1)(A)

Students taking down notes

C.A.P.S

Student taking down notes

Show: SLIDE 17

Explain & Discuss:

In detail Section 458(1)(A)

Show: SLIDE 18

Explain & Discuss:

SECTION 458 (1) Part A

458(1) States :-

Any person whether a member of the police force or not, may at anytime without warrant and take before a Bail Justice or the Magistrates Court to be dealt with according to law or deliver to a member of the police force to be so taken, any person

(a) He finds committing any offence (whether an indictable offence punishable on summary conviction) where he believes on reasonable grounds that the apprehension is necessary for any one or more of the following reasons, C.A.P.S

C.A.P.S

To prevent the continuation or repetition of an offence

To ensure the appearance of the offender before a court

To preserve public order

For the safety of members of the public or the offender.

The basic requirement is that the arrestor must decide whether one or more of the above criteria’s are present before making an arrest.

8


5 Mins

5 Mins

Section 458 (1)(B)(C)

Taking notes and class discussion

If in doubt do not arrest

Show: SLIDE 19

Explain & Discuss:

Show: SLIDE 20

Explain & Discuss:

Section 458(1) - Parts B & C

(b) When instructed to do so by any member of the police force having power under this Act to apprehend that person ; or

(c) He believes on reasonable grounds is escaping from legal custody or aiding or abetting another to escape from legal custody or avoiding apprehension by some

person having authority to apprehend that person in the circumstances of the case.

As soon as possible after the arrest, the private citizen must deliver the offender to a member of the police force.

If you are not completely sure of the facts, then DON’T ARREST. If you are unsure, it is better to call the police.

9


5 Mins

5 Mins

5 Mins

5 Mins

Different Offences

Summary / Indictable

Student taking notes

Of summary offences


Of summary offences

Reminding about the indictable offence

Show: SLIDE 21

Explain & Discuss:

Show: SLIDE 22

Explain & Discuss:

Show: SLIDE 23Explain & Discuss:

Show: SLIDE 24Open question: Randomly select 4 to 5 students and get them to explain the difference between indictable and summary. Ask a question saying “as a security officer which offences should act upon?”

DIFFERENT OFFENCES Indictable – Serious Offence Summary – Minor Offence

Examples of Summary Offence

Swearing Spitting J-Walking Traffic Offences Urinating

Examples of Indictable Offence

Theft Burglary Possession of Drugs Assaults (Verbal / Physical) Arson Wilful Obscene

REMEMBERINDICTABLE OFFENCE

When an indictable offence has already been committed, police may either arrest or proceed by summons, although they almost always arrest for indictable (serious) offences.

10

Time Key Points Method Content5 Mins

(1905 hrs)

5 Mins

5 Mins

10 Mins

BREAK

Students to take notes

Finds committing - 462

Example of Section 462

Use of forceSection 462A

Show: SLIDE 25

Show: SLIDE 26

Explain & Discuss:

Show: SLIDE 27

Explain & Discuss:

Show: SLIDE 28

Explain & Discuss:

Finds Committing – 462

Section 462 of the Crimes Act means that the expression ‘finds committing’ extends to the case of a person found committing/ carrying out any act or behaving in some way or in circumstances which mean that there are reasonable grounds for another person to believe that the person found is guilty of an offence.

EXAMPLE OF 462Basically, what it means is that if a man found washing blood from his hands or standing over or running away from a bloodied victim, could possibly be the subject of lawful arrest for assault under section 458(1)(A), although he was not actually found committing an assault on another person.

Any person may use such force not disproportionate to the objective as is believed on reasonable grounds to be necessary to:

Prevent the commission, continuance or completion of an indictable offence, or

Lawfully arrest a person committing any offence or suspected or committing any offence.

USE OF FORCE

Section 462A

11


5 mins

5 Mins

Simplifying the definition of Section 462A

Reasonable, Proportionate, Lawful and Justifiable

Show: SLIDE 29

Explain & Discuss:

Show: SLIDE 30

Explain & Discuss: That the use of fore must be Reasonable, Proportionate, Lawful and Justifiable

Any person in the State of Victoria

Explanation of Section 462A

may use force to -

Any force used must be considered reasonable and necessary at the time

- prevent an indictable offence.

- arrest or help arrest a person found committing any offence.

and not be too excessive or too extreme given the circumstances.

When force used When using force you must be able to prove that the

use of force was:

________________ _______________

________________ _______________

12


2 Mins

3 Mins

Finding out class understanding about

Proportionate

Brain storming

Identifying proportionate

Students taking notes from the whiteboard

Show: SLIDE 31

Open Question:

What is proportionate?

Give hints for example is 190cm tall the same as 165cm tall. Is Female same as Male. Is the 3 attackers to one person the same as one on one.

Show: SLIDE 32

Explain & Discuss:

As long as the force is proportionate to the particular objective.

What is proportionate?

1. Offenders physical size2. Your physical size3. Level of aggression

displayedby the offender

4. The use and type of weaponused against you

5. The number of attackers6. The gender of the offender7. Your gender8. Your level of training9. The environment and

situation at the time.

13


1 Mins

2 Mins

Escorting Prisoners

Other states legislation about prisoner escorts

Show: SLIDE 33

Explain & Discuss

Show: SLIDE 34

Explain & Discuss

Escorting Prisoners

Prisoners are people who have been arrested and placed into the custody of police and/or put in prison.

Prisoners are sometimes escorted to and from police stations, prisons and the courts.

Often, the prisoners will be detained in custody by order of a magistrate or other judicial officer even though they have not yet been found guilty of any crime. This is called being on remand.

In some states or territories in Australia, police or prison officers are responsible for escorting prisoners.

However, in other states or territories the responsibility of the escort of prisoners has been given to security companies.

These companies employ security guards to conduct prisoner escorts. Case Study

14


2 Mins

5 Mins

Case study

Student to take notes

Answers to case study


Show: SLIDE 35

Explain & Discuss

Show: SLIDE 36

Explain & Discuss

Case Study

You live in Victoria and are employed by SIGIAD Security Services as a security guard at a women’s prison. Victoria has regulations that allow security guards to escort prisoners.

Together with security guard, Samantha Malone, you are to escort prisoner Jane Austin from the prison. She is going to the funeral of her mother and must return the same day. The prisoner is a low security prisoner and handcuffs are not required unless a conflict situation arises.

The prisoner has been granted three hours leave from the prison to attend the funeral and burial. The funeral is to take place at a church ten kilometres from the prison. The cemetery is two kilometres from the church.

After the burial service, the prisoner must be returned to the prison. You are issued with a prison vehicle for the escort.

1. Who will you be conducting the escort with?

2. What is the name of the prisoner?

3. After the burial, the prisoner demands to go to the family gathering after the funeral. What do you tell her?

4. Who do you ask for advice in this situation?

15


10 Mins

20 Mins

DVD PRSS0203A Work effectively in the security

industry

BREAK

Show: SLIDE 37

Explain & Discuss:

Show: SLIDE 38

DVD – PRSS0203A

Work effectively in the security industry

16


(2020 hrs)

20 Mins

10 Mins

Activity

Search Laws

Show: SLIDE 39

Explain & Discuss

The video activity. Instructor is to view and pause DVD when answer has been given so that students have time record the answer down and ready for the next question. Upon completion of DVD activity, instructor is to review and sign off activity sheet and placed in student file and tick off activity and role play checklist sheet.

Show: SLIDE 40

Explain & Discuss

Search laws. Give several examples of retail outlets like Myers, Bunnings Warehouse, Big W, Target and K Mart. Talk about the presence of a security officer at the front entrance of the retail outlet. Talk about there role.

Activity to complete

Your instructor will handout questions related to DVD PRSS0203A.

Your instructor will play DVD again for you to answer questions correctly.

This term has a wide range of meaning. It can be as simple as asking someone to wait at an entry point, perhaps while you organize an escort for them.

Or a high security workplace may require employees to consent to certain conditions, such as wearing ID tags. Anyone who doesn’t follow these conditions may be lawfully detained by security guards.

Detain and Search Laws

17


5 Mins

2 Mins

Permission to Search

Signage saying right to search is Bluff

Show: SLIDE 41

Explain & Discuss:

Show: SLIDE 42

Explain & Discuss:

Search Law You have no legal right to search a

person’s bag or vehicle unless that person gives their consent to the search.

Guards inspecting a vehicle with the owner’s permission

A client can put a sign up saying they have a right to search people’s bags but this does not mean that they really have a legal right.

A person must give their consent or agreement for their bag to be searched.

18


3 Mins

(2100 hrs)

5 Mins

85 Mins

Restrictions to search when offender arrested

BREAK

ROLE PLAY 4RETAIL LOSS PREVENTION

Show: SLIDE 43

Explain & Discuss:

The reason for a search when arrest has been made. For example, for safety of the arrestor and the public.

Show: SLIDE 44

Explain & Discuss:

Instructor is to assess the role play for each student and assess against the role play checklist sheet. Once completed instructor is to give feedback and place in student file.

The only time that you may search a person is if they have been arrested. Even then there are restrictions on the type of search that you may carry out.

ROLE PLAY 4 – RETAIL LOSS PREVENTION

Task:Candidate must demonstrate their ability to maintain an effective security presence.

Whilst undertaking the role of a security guard, the candidate is expected to effectively utilise their presence, body language, customer service and communication to limit the opportunity for theft from the retail premises they are securing.

Scenario 1:Customer selects item and obviously looks around for cameras, staff etc. The security guard makes eye contact and uses body language indicators to show observance, and the customer then replaces item and leaves the store.

19


(2230 hrs)

ROLE PLAY 5

RETAIL LOSS PREVENTION

END OF CLASS

Show: SLIDE 45

Explain & Discuss:

Instructor is to assess the role play for each student and assess against the role play checklist sheet. Once completed instructor is to give feedback and place in student file.

Scenario 2:

Customer selects item and obviously looks around for cameras, staff etc. The security guard makes eye contact and uses body language indicators to show observance. The customer ignores the security presence, and continues to conceal the item. The customer then browses for a short time and leaves the store. When asked by security the customer suddenly remembers an item in their pocket that they forgot to pay for due to a call on their mobile phone distracting them whilst shopping. The customer then returns to the store with the security guard to pay for or return the item.

ROLE PLAY 5 – RETAIL LOSS PREVENTION

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Cert II in Security Operations Instructor Lesson Plan Template