Centre ManagerPosition Description

POSITION: Centre ManagerDIRECTORATE: Community DevelopmentSECTION: Neighbourhood DevelopmentSTATUS: Full Time, ongoingCLASSIFICATION: Level 7 SCHCADS, CLASS 3 (Level 7.1)OCCUPANT: VacantLOCATION: Patterson Lakes Community Centre, 54-70 Thompson Rd, Patterson

LakesAPPROVED BY: Committee of ManagementDATE: September 2017

Coordination of an engaging and vibrant community centre that offers programs and activities to enhance the quality of life, skills, knowledge and wellbeing of residents and build the capacity of the Patterson Lakes and surrounding community.

Patterson Lakes Community Centre is a place of learning, growth, fun and friendship for people of all ages and all backgrounds. We have a variety of programs and activities ranging from playgroup and exercise classes, to cards, gymnastics and dance as well as two halls and meeting rooms of all sizes to hire for any occasion.

Centre Management• Manage all aspects of the Patterson Lakes Community Centre’s (PLCC) day to day

administration, including budget and risk to ensure that it operates in a fair, equitable, efficient and effective manner

• Ensure all service agreement reports are prepared, completed and submitted within the required time frame

• Source and submit for grants and funding streams to achieve strategic goals and annual plans special projects

• Implement regular reviews to ensure continuous improvement and achievement of excellence in service delivery

• Work with Staff and Committee of Management (COM) to review and develop annual budget • Coordinate, and provide leadership, to Centre staff and manage relevant staff issues in

accordance with PLCC procedures and requirements fostering a cohesive team approach to all activities

• Maintain and share up to date knowledge of community resources, community needs and relevant programs, policies and funding opportunities.

People & Learning• Coordinate the recruitment, selection, induction and management of office staff, program

instructors, contractors and other staff as required• Conduct regular one on one and all of staff meetings• Conduct regular staff appraisals and work with staff to identify opportunities for staff

training and development

• Develop and maintain a positive social atmosphere that supports inclusive community engagement

• Work with staff to maximise the effective involvement of volunteers in various aspects of PLCC programs, activities and events

• Coordinate the recruitment, interviewing, placement & management of volunteers

Community Engagement, Partnerships & Networking• Conduct research (including user statistics, regular consultations and demographic analysis)

to increase participation in the Centre and knowledge of community trends and issues• Create a regular information sharing network of community service organisations to

maximise collaboration and deliver appropriate, funded, health, education and leisure programs to the Patterson Lakes community

• Develop and maintain strong working relationships with local and state-wide organisations• Actively participate in networks facilitated by stakeholders including Department of Health

and Human Services (DHHS), Kingston City Council (KCC), Community House Network-Southern Region (CHN) and Neighbourhood Houses Victoria (NHV)

• Develop, implement and supervise an active and regular volunteer program. • Maintain a positive working relationship between PLCC, members of the community, other

local community organisations and businesses.

Committee of Management• Prepare and submit reports and advice as appropriate to the Committee of Management• Prepare and provide regular reports to meetings of the Committee of Management including

programs and fundraising projects, potential collaborations and partnerships• Attend monthly Committee of Management meetings as required • Ensure the Committee of Management is adequately informed to support their governance

role• Act as liaison between staff and the committee• Support informed recruitment and induction of new committee members.

Program Development• Engage and partner with community members, stakeholders and other organisations to develop

programs and projects that build community capacity and optimise health and wellbeing• Actively research, develop and deliver a diverse array of programs, services and activities in

response to community needs• Establish and resource a place-based Patterson Lakes Community Collaborative Partnership

Group to maximise opportunities and programs• Oversee the development of and publicise a term program of activities for the Centre including

school holiday programs

• Support community-based groups and events through auspice and other arrangements• In the event the Municipal Emergency Management Plan is enacted, assist in all aspects of the

relief and recovery phase• Work with the Committee of Management, Centre participants and staff in the ongoing

development of PLCC strategic and annual plans.

Organisational Responsibilities• Cooperate with Committee of Management in relation to any actions taken to comply with the

Occupational Health and Safety Act 2004 and ensure that actions taken by the employee do not interfere with or place at risk the health, safety or wellbeing of the employee or any person in

the workplace• Ensure compliance with all PLCC Privacy Legislation Policy and treat all information of a personal

and sensitive nature concerning the business of Council, Internal and External Stakeholders in a professional and confidential manner in accordance with PLCC information and records management procedures

• Ensure that all PLCC policies, procedures, systems and work practices are implemented and adhered to, in particular, in human resource management, risk management, financial management, governance, procurement, child safety and customer service

• Act in a professional manner at all times while performing duties for and/or representing the Patterson Lakes Community Centre in accordance with the Staff Code of Conduct.

Employees may be asked to assist with emergency related functions if the Municipal Emergency Management Plan is enacted. Under the Emergency Management Act 1986, this may include providing emergency response, relief and recovery services to the community.

The incumbent must have, and maintain, a current Police Records Check

The incumbent must have, and maintain, a current Working with Children Check

ORGANISATIONAL RELATIONSHIPS AND RESOURCE MANAGEMENT RESPONSIBILITIES:

Reports to: Committee of ManagementSupervises: Program Administration Coordinators, Book keeper, Centre’s Instructors,

Communications Officer, and VolunteersInternal Contacts: Community Groups, Contractors, Community Centre Participants &

Members, Kingston Council Library Staff.External Contacts: Community members: local businesses and hirers; residents of Patterson

Lakes; community service organisations; KCC;DHHS; NHC; and other relevant agencies and organisations.

Financial delegations Can authorise expenditure up to a maximum of $1000 within approved budget.

Manages budget:Operating budgetStaff budget

The incumbent is responsible and accountable for:• Managing the Centre including overseeing all operations

• Working with community and stakeholders to determine programs, services and activities and schedule as appropriate

• Supervising the activities of Centre staff in accordance with organisational priorities and objectives.

The incumbent has the following delegations:• Approval of expenditure up to $1000• Signing letters, reports to community members and community service organisations

• Accountable for adhering to and implementing the Organisational Responsibilities set out in the Key Outcomes and Responsibilities above

The incumbent is required to use judgement and make decisions relating to:

• Providing of information and advice to members of the public, staff and external agencies drawing on experience and knowledge

• Resolving issues and problems which are of a complex nature. Guidance and advice are availablefrom COM.

The following knowledge and skills are required to be demonstrated and utilised:• A comprehensive understanding of community development principles

• Developed strategic, conceptual, research and analytical skills

• Knowledge and ability to procure services and manage contractors and projects

• Community facilitation and stakeholder engagement and management skills

• Ability to undertake statistical and community research

• Relevant technology skills to deliver the requirements of the role

The incumbent must demonstrate and apply the following management skills:• Well-developed ability to manage time, set priorities and plan and organise work including

that of other employees with the resources available and within a specific timetable despite conflicting pressures

• Developed capability to effectively and efficiently manage resources of a team including physical, financial and human resources

• Developed leadership and advisory skills to support Committee of Management, staff, volunteers and community members.

The following interpersonal skills are required to be demonstrated and utilised:• Exceptional relationship building skills including establishing and maintaining networks

to facilitate cooperation• Ability to work independently and as part of a team

• Experience engaging and working with disadvantaged communities

• Proven well developed ability to work effectively with diverse populations and with a broad range of community and public partners and stakeholders

• Developed verbal and written communication skills with the ability to prepare report in field of expertise in plain English

• Ability to communicate effectively and sensitively using a range of techniques and digital media options

• Developed facilitation and engagement skills.

The following preferred qualifications and/or experience for the position:• Relevant tertiary qualifications.• Substantial Management experience in the community sector.• Current Victorian Driver Licence.

The following qualifications and/or experience are desirable for the position:• Certificate IV Workplace Training and Assessment

• Food Handling• First Aid.

The Position Description will be reviewed annually, in conjunction with the employee, in accordance with the relevant Enterprise Agreement and as part of the employee’s annual Performance and Development Review.

AGREEMENT:

I accept and agree to the duties in this Position Description.

I understand that this Position Description is to be read in conjunction with Council’s Enterprise Agreement and I agree to abide by the terms and conditions of employment stipulated therein.

Name (Please print):

Signature: Date:

Selection will be based on responses to the following Selection Criteria. However, reference may also be made to other attributes, skills and knowledge as listed in the Position Description:

Mandatory/Essential:1. Tertiary qualifications relevant to the role2. Substantial community development experience including working with diverse and/or

marginalised populations3. Ability to build collaborative partnerships with community service organisations and other

agencies to mobilise resources to place-based initiatives and develop community programs4. Ability to supervise and motivate staff5. Demonstrated ability to implement a range of situational community engagement

methodologies and manage stakeholders6. Experience in developing, implementing and supervising a volunteer program to build local skills

and assist with Centre operations7. Ability to set priorities; plan and organise work and manage time8. Experience working in and resolving conflict9. Current Victorian Driver Licence.

Desirable/Optional:1. Previous experience in a similar role or community setting

2. Certificate IV Workplace Training and Assessment

3. Food Handling

4. First Aid

The physical requirements of the position are outlined below:

Task PerformedFrequently

PerformedSometimes

Never/RarelyPerformed

More than 2hours in 1 shift or continually

for 30 min

Less than 2hours in 1 shift

Infrequentuse/activity

Keyboard duties � � �

Reading tasks � � �

Writing tasks � � �

Sitting (extended periods) � � �

Walking/Standing (Briefly) � � �

Walking/Standing (Extended) � � �

Driving Car � � �

Lifting/Carrying duties (Light) <10kg � � �

Lifting/Carrying duties (Heavy) >10kg � � �

Pushing/Pulling tasks (Light) <10kg � � �

Pushing/Pulling tasks (Heavy) >10kg � � �

Chopping/Digging tasks � � �

Bending/Kneeling requirements � � �

Climbing (stairs, ladders/scaffold) � � �

Handling grease/oils � � �

Exposure to dust/dirt/hazardous materials � � �

Exposure to chemicals and/or detergents � � �

Stress - Difficult customers � � �

Tight deadlines � � �

Exposure to hot/cold temperature � � �

Exposure to noise � � �