CEB’s SHL Talent Measurement Solutions - Assessment ... ?? · CEB’s SHL Talent Measurement Solutions . SHL on Demand ... maintaining quality are required. 5 20 ... measure a candidate’s understanding of basic mechanical

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  • CEBs SHL Talent Measurement Solutions

    SHL on Demand Test Catalog 2014

  • SHL on Demand Test Catalog Detailed | 2014 Page 2 of 19

    SHL on Demand Test Catalog Detailed | 2014

    Table of Contents

    Ability Tests

    Verify Ability Tests 3

    Personality Tests

    Occupational Personality Questionnaire 32 5

    Customer Contact Styles Questionnaire 7.2 7

    Dependability and Safety Instrument 7

    Motivation Questionnaire 8

    Work Styles Questionnaire Version N 8

    Judgment Tests

    Skills Tests

    Management Scenarios 9

    Call Center Skills 10

    Clerical Skills 11

    Essential Skills 12

    Information Technology 14

    Software Skills 17

  • SHL on Demand Test Catalog Detailed | 2014 Page 3 of 19

    SHL on Demand Test Catalog Detailed | 2014

    Off-the-shelf Assessments

    Ability Tests

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    VERIFY CANDIDATE REPORT

    5

    VERIFY- NUMERICAL REASONING

    Designed to measure a candidates ability to make correct decisions or inferences from numerical or statistical data. The numerical reasoning test is intended to measure the ability to work with numerical data in a realistic workplace context, and is relevant for assessment at all job levels.

    17-25 20

    VERIFY CALCULATION

    Designed to measure a candidates ability to add, subtract, divide and manipulate numbers quickly and accurately. The Calculation test is particularly useful when assessing an individuals potential in any role where calculation and estimation, as well as auditing and checking the numerical work of others, are required.

    10 20

    VERIFY -CHECKING

    Designed to measure a candidates ability to compare information quickly and accurately, the Checking test is particularly useful when assessing an individual's potential in any role where perceptual speed and high standards for maintaining quality are required.

    5 20

    VERIFY INDUCTIVE REASONING

    Designed to test a candidates ability to draw inferences and understand the relationships between various concepts independent of acquired knowledge, the Inductive Reasoning test is particularly relevant for roles where critical components of the role include dealing with new concepts and approaches, building strategies, and resolving complex, ambiguous and novel problems.

    25 20

    VERIFY MECHANICAL COMPREHENSION

    The Mechanical Comprehension test is designed to measure a candidates understanding of basic mechanical principles and their application to devices such as pulleys, gears and levers. Typically used for production, manufacturing or engineering-related recruitment or development, the test is often deployed to assess school leaver suitability for modern apprenticeship schemes, the

    10 20

  • SHL on Demand Test Catalog Detailed | 2014 Page 4 of 19

    SHL on Demand Test Catalog Detailed | 2014

    practical application abilities of science and technology graduates or those with work experience looking to move to a technical role.

    VERIFY VERBAL REASONING

    Designed to measure a candidates ability to evaluate the logic of various kinds of argument as presented in written form, the Verbal Reasoning test measures the ability to determine the support for conclusions drawn using content that typifies a variety of work settings.

    17 to 19 20

    VERIFY DEDUCTIVE REASONING

    The Deductive Reasoning Test measures the ability to: draw logical conclusions based on information provided identify strengths and weaknesses of arguments complete scenarios using incomplete information. The test is designed to provide an indication of how an individual will perform when asked to develop solutions when presented with information and draw sound conclusions from data. Sample tasks for jobs that may require deductive reasoning include, but are not limited to: evaluate arguments analyze scenarios draw logical conclusions.

    18 20

    VERIFY READING COMPREHENSION

    The Verify Reading Comprehension test measures a candidate's ability to read and understand written materials. The task involves reading a passage of text, and answering a short written question. The content of the test makes no assumptions about prior knowledge, with applicants directed to use only the information in the passage to derive their answer.

    15 20

    VERIFY- SPATIAL ABILITY

    The Spatial Ability Test measures the ability to rapidly perceive and manipulate stimuli to accurately visualize how an object will look after it has been rotated in space. The test is designed to provide an indication of how an individual will perform when asked to manipulate shapes, interpret information and visualize solutions. The Spatial Ability test is completely non-verbal and features only shapes and figures. Sample tasks for jobs that may require spatial ability include, but are not limited to: rapidly perceiving and manipulating stimuli to accurately visualize how an object will look after it has been rotated correctly interpreting graphical information visualizing the interactions of various parts of machines efficiently communicating visual information (e.g., using charts or graphs) in a presentation

    22

    20

  • SHL on Demand Test Catalog Detailed | 2014 Page 5 of 19

    SHL on Demand Test Catalog Detailed | 2014

    Personality Tests

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    ADMINISTRATION AND SCORING

    25

    TEAM IMPACT REPORT INDIVIDUAL DEVELOPMENT

    These reports are based on the SHL Team Impact Model, which is focused on actual team processes. They are supported by clear and easy to understand graphics which do not require OPQ training.

    25 40

    CANDIDATE REPORT

    This contains a brief narrative OPQ (Occupational Personality Questionnaire) report structure around 3 OPQ profile sections which can be given to candidates to keep after a feedback session

    25 50

    CANDIDATE PLUS REPORT

    This contains a brief narrative OPQ (Occupational Personality Questionnaire) report designed to be given to the individual who completed the OPQ

    25 60

    DEVELOPMENT ACTION PLANNER REPORT

    This provides the manager and/or individual a view of the stronger and weaker competency areas, and suggestions on how to improve in areas of development opportunity.

    25 80

    UCF DEVELOPMENT ACTION PLANNER REPORT

    This OPQ report provides a clear and relevant information about an individual's strengths and areas for development, for use in staff development and on-boarding situations.

    25 80

    TEAM IMPACT REPORT SELECTION REPORT

    These reports are based on the SHL Team Impact Model, which is focused on actual team processes. They are supported by clear and easy to understand graphics which do not require OPQ training.

    25 40

    UCF UNIVERSAL COMPETENCY REPORT

    This OPQ report is based on the Universal Competency framework. It graphically outlines how an individual's typical way of behaving is likely to impact on competencies. It provides a graphical scale for each competency and summarizes aspects of personality which contribute (positively or negatively) to each competency.

    25 65

  • SHL on Demand Test Catalog Detailed | 2014 Page 6 of 19

    SHL on Demand Test Catalog Detailed | 2014

    MANAGER PLUS REPORT

    This concise OPQ report is designed for use with and by managers. It uses clear succinct bullets and tables for ease of interpretation. It provides simple comments on each of the personality traits.

    25 80

    CAREER GUIDANCE REPORT

    This OPQ report provides valuable information to support careers counseling activities, including career change or outplacement.

    25 80

    SALES REPORT This OPQ report provides a graphical and narrative summary of an individual's natural style that is critical to sales success. It can also, optionally, use input from the SHL Motivation Questionnaire (MQ) to add information about the sales motivators and drives of an individual.

    25 100

    EMOTIONAL AND SOCIAL COMPETENCY REPORT

    This OPQ report is based on Daniel Goleman's theory of Emotional Intelligence. It provides valuable information for coaching purposes and can be used in conjunction with other tools, such as 360 feedback to make links between individual preference and style and perceptions of others.

    25 80

    EMOTIONAL INTELLIGENCE REPORT

    This OPQ (Occupational Personality Questionnaire) report explores how a person manages feelings and relationships with other people. It is intended for use in a development setting.

    25 40

    LEADERSHIP REPORT

    This OPQ report provides a detailed analysis of an individual's leadership potential. It is based on SHL's leading edge Leadership Model, providing a competency based approach to leadership.

    25 300

    MAXIMISE YOUR LEARNING REPORT

    This OPQ report is designed to help people get the most from their development. It summarizes the preferred approach to learning across four dimensions.

    25 40

  • SHL on Demand Test Catalog Detailed | 2014 Page 7 of 19

    SHL on Demand Test Catalog Detailed | 2014

    Customer Contact Styles Questionnaire (CCSQ) 7.2

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    ADMINISTRATION AND SCORING

    20

    PROFILE REPORT The profile is the graphical output of the CCSQ. It is designed for SHL trained users only and has recently been redesigned to look more like the Occupational Personality Questionnaire profile, making it easier for you to interpret.

    25 5

    INTERVIEW GUIDE

    The CCSQ interview guide is structured around the 16 Customer Contact competencies for selection purposes. It can be used by line managers or SHL trained users who require a tool to help guide the interview process in recruiting client facing and support roles.

    25 47

    MANAGER REPORT CUSTOMER FACING ROLES

    This report is designed for the line manager. Using competency based language for easy interpretation the report is split into three sections; Executive Summary, Customer Contact Competencies and Competency Definitions.

    25 50

    PERSONAL REPORT

    The Personal Report provides CCSQ feedback for the individual/candidate in a brief summary format.

    25 36

    Dependability and Safety Instrument (DSI)

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    ADMINISTRATION AND SCORING

    The DSI is a short pre-screening tool for many key entry-level roles. It is designed to identify potential employees who will have good dependability and reliability, and who are less likely to engage in counter-productive work behaviors.

    5 12

  • SHL on Demand Test Catalog Detailed | 2014 Page 8 of 19

    SHL on Demand Test Catalog Detailed | 2014

    Motivation Questionnaire (MQ)

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    ADMINISTRATION AND SCORING

    25 20

    PROFILE REPORT The profile chart is the Sten score graphical output of the MQ. It clearly shows the individuals motivational drivers compared to the selected norm group as well as highlighting any unique scores.

    25 10

    CANDIDATE MOTIVATION REPORT

    The Candidate Motivation Report is designed as a feedback report for the individual. It provides an in-depth and easy-to-understand evaluation of an individuals motivators and demotivators at work.

    25 40

    EMPLOYEE MOTIVATION REPORT

    The MQ Employee Motivation Report is ideal for use by line managers and those concerned with employees performance and well-being, the Employee Motivation Report provides an in-depth and easy-to-understand evaluation of what motivates and de-motivates someone. It also offers a comprehensive list of tips and suggestions for managing the employees strongest motivators and demotivators.

    25 65

    MOTIVATION PACK

    The MQ Report pack consists of the Profile Chart, Employee Motivation Report and the Candidate Report and is a cost effective way of ensuring that your organization takes a comprehensive approach to understanding what motivates its employees.

    25 75

    NARRATIVE REPORT

    25 25

    Work Styles Questionnaire (WSQ) Version N

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    ADMINISTRATION AND SCORING

    20

  • SHL on Demand Test Catalog Detailed | 2014 Page 9 of 19

    SHL on Demand Test Catalog Detailed | 2014

    PROFILE REPORT The profile is a graphical output based on the candidates responses to the Work Styles Questionnaire (WSQ). Designed for trained users it includes all the key information needed to enable you to predict how an individual is likely to behave in a work situation.

    25 5

    MANAGER REPORT

    WSQ Manager Report: A narrative report based on the candidates responses to the Work Styles Questionnaire (WSQ). Designed for use with line managers it summarizes how an individual is likely to behave in the work-place.

    25 40

    COMPETENCY POTENTIAL REPORT

    25 40

    Management Scenarios

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    The Scenarios test assesses Managerial Judgment an individuals ability to evaluate real-life managerial situations and decide on appropriate and effective ways of handling them.

    ADMINISTRATION AND SCORING

    20

    PROFILE REPORT Displays all scores on these scales in terms of four types of norm system; T-scores, Percentiles, Stens and Grades.

    50 10

    NARRATIVE REPORT

    A participant focused report that contains; - Management Scenarios profile - Detailed narrative feedback of each of the 4 scales; Managerial Judgment, Managing Objectives, People Management and Reputation Management. - Table of scores for each of the 6 style scales; Big picture, Delegative, One-to-one, Team, Personal recognition and Company Protocol.

    50 40

  • SHL on Demand Test Catalog Detailed | 2014 Page 10 of 19

    SHL on Demand Test Catalog Detailed | 2014

    CANDIDATE REPORT

    A report to share with the candidate that contains: - Detailed narrative feedback of each of the 4 scales; Managerial Judgment, Managing Objectives, People Management and Reputation Management. - Table of scores for each of the 6 style scales; Big picture, Delegative, One-to-one, Team, Personal recognition and Company Protocol.

    50 40

    Call Center Skills

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    CONTACT CENTER VIRTUAL SCENARIO

    This assessment is a simulation and is designed mainly for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately.

    30 22

    RETAIL SALES AND SERVICE SIMULATION

    The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store.

    45 22

  • SHL on Demand Test Catalog Detailed | 2014 Page 11 of 19

    SHL on Demand Test Catalog Detailed | 2014

    Clerical Skills

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    BUSINESS COMMUNICATIONS WRITING SAMPLE - GENERAL

    This instrument aids in the assessment of a candidate's writing proficiency and requires the candidate to compose original answers to job-related scenarios.

    30 15

    BUSINESS LETTER COMPOSE

    This test is designed to measure typing ability, including spacing and formatting. Additionally, this test measures text errors, including spelling mistakes

    30 15

    BUSINESS LETTER EDIT

    This test is designed to measure a candidates ability to accurately make corrections from a business letter containing punctuation, spelling, and formatting errors.

    15 15

    DATA ENTRY ALPHANUMERIC FORM 2 -UK

    The Data Entry Alphanumeric tests assess a candidates ability to enter alphabetical and numerical information into fields within a simulated screen on the computer.

    5 15

    DATA ENTRY ALPHANUMERIC SPLIT SCREEN -US

    The Data Entry Numeric Split Screen - US assessment measures speed and accuracy at typing numbers into forms.

    5 15

    DATA ENTRY NUMERIC FORM 2 -UK

    The Data Entry Numeric tests measure the speed and accuracy at typing numbers into forms.

    5 15

    DATA ENTRY NUMERIC SPLIT SCREEN -US

    The Data Entry Numeric Split Screen test measures the candidates speed and accuracy at typing numbers in a form using the numeric keypad or the number keys at the top of the keyboard.

    5 15

    DATA ENTRY TEN KEY SPLIT SCREEN

    The Data Entry Ten Key Split Screen test measures the candidates ability to enter numbers using the numeric keypad on the keyboard (the number keys at the top of the keyboard are disabled).

    3 per question

    15

    ENGLISH VOCABULARY

    Measures Analogies, Challenging words, Foreign words used in English, Professional Terms, Academic Terms

    30 15

  • SHL on Demand Test Catalog Detailed | 2014 Page 12 of 19

    SHL on Demand Test Catalog Detailed | 2014

    GENERAL CLERICAL GRAMMAR (R1)

    The General Clerical Grammar test is designed to measure the ability to use various parts of speech in written communication. This test covers areas including subject-verb agreement, sentence structure, and punctuation.

    20 15

    GENERAL CLERICAL SPELLING - MULTIPLE CHOICE (R1)

    The General Clerical Spelling test is designed to assess knowledge of plurals, prefixes, suffixes, abbreviations, and common errors. It is available as a multiple choice or a short answer assessment.

    10 15

    GENERAL CLERICAL SPELLING - SHORT ANSWER (R1)

    The General Clerical Spelling test is designed to assess knowledge of plurals, prefixes, suffixes, abbreviations, and common errors. It is available as a multiple choice or a short answer assessment.

    10 15

    READING COMPREHENSION - ENGLISH (US)

    The Reading Comprehension - English assessment provides a general measure of English reading comprehension.

    25 15

    SPLIT SCREEN TYPING TEST - FORM 1

    The Typing assessments are timed tests designed to measure a candidates speed and accuracy in typing

    5 15

    WRITTEN ENGLISH The Written English test measures knowledge of US English grammar and English reading comprehension. Designed for those with English as a second language.

    30 15

    Essential Skills

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    BASIC ARITHMETIC

    This test measures ability to quickly perform basic mathematical computations including addition, subtraction, multiplication, and division.

    6 15

    BUSINESS COMMUNICATION - ADAPTIVE

    The Business Communication test measures a candidates skills required to communicate effectively with co-workers at all levels and with external business contacts

    24 15

  • SHL on Demand Test Catalog Detailed | 2014 Page 13 of 19

    SHL on Demand Test Catalog Detailed | 2014

    BUSINESS MATH The Business Math test measures knowledge of mathematics that is commonly used in business.

    37 15

    BUSINESS VOCABULARY

    The Business Vocabulary test measures a candidate's ability to correctly identify words common in business communications.

    4 15

    CLASSIFYING AND CODING

    The Classifying and Coding test measures a candidate's ability to classify and code items by categories.

    4 15

    FILING - NAMES (R1)

    The Filing - Names test measures a candidate's ability to sort names in alphabetical order.

    3 15

    FILING - NUMBERS

    The Filing - Numbers test measures a candidate's ability to sort items in numerical order.

    3 15

    FOLLOWING INSTRUCTIONS (R1)

    The Following Instructions test measures a candidate's ability to follow detailed instructions, and then select the correct course of action.

    8 15

    MARKETING CONCEPTS

    Measures knowledge of the core areas of marketing. The following areas are covered: Advertising and Sales Promotion, Buying Behavior, Demographic, Decision-Making, Distribution and Channel Selection, Information Analysis, Internal and External Company Evaluation, Market Analysis, Marketing Control Systems, Marketing Plans, New Product/Service Development Pricing, Selling Issues

    30 15

    MARKETING STRATEGY

    Measures knowledge of issues with marketing plan strategies. The following areas are covered: Planning, Assessing Opportunities, Segmentation, Satisfying Customers, Cost of Entry and Integration

    30 15

    MATH FUNDAMENTALS

    Measures knowledge of following areas of mathematics: Arithmetic Computations, Basic Geometry, Decimals, Fractions, Percentages, Ratio and Proportion, Statistics and Graphs.

    16 15

    MATH FUNDAMENTALS (METRIC)

    Measures knowledge of following areas of mathematics: Arithmetic Computations, Basic Geometry, Decimals, Fractions, Percentages, Problem Solving with Arithmetic, Ratio and Proportion, Statistics and Graphs.

    18 15

    MATH PROBLEM SOLVING

    The Math Problem Solving test measures the candidate's ability to use basic mathematic computations to solve real-world problems

    8 15

  • SHL on Demand Test Catalog Detailed | 2014 Page 14 of 19

    SHL on Demand Test Catalog Detailed | 2014

    PRESENTATION SKILLS

    The Presentation Skills test measures a candidates knowledge of the concepts of preparing, delivering, and evaluating a presentation.

    24 15

    PROOFREADING The Proofreading assessment measures a candidate's ability to identify and correct errors involving spelling, punctuation, grammar, and word choice.

    6 15

    REVIEWING FORMS

    The Reviewing Forms test measures a candidate's ability to detect errors in forms by comparing text in a form to text in a paragraph format

    5 15

    VERBAL REASONING

    The Verbal Reasoning test measures a candidate's ability to combine separate pieces of information and to determine true statements based on that information.

    5 15

    VISUAL COMPARISON

    The Visual Comparison test measures the candidate's ability to efficiently compare information and detect errors.

    5 15

    Information Technology

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    .NET FRAMEWORK 3.5 The .NET Framework 3.5 test measures the candidates knowledge of .NET environment. This test is designed for experienced users.

    27 55

    ASP.NET 4.0 The ASP.NET 4.0 test measures knowledge of programming in the .NET environment. This test is designed for experienced developers.

    28 55

    C# 3.0 The C# 3.0 test measures knowledge of programming in the .NET framework using C# 3.0.

    30 55

    C# 4.0 The C# 4.0 test measures knowledge of C# 4.0.

    30 55

    C ++ The Visual C++ test measures knowledge of programming using Visual C++.

    40 55

    COMPUTER TECHNICAL SUPPORT

    The Computer Technical Support test measures knowledge of setting up and maintaining a PC.

    22 55

    CRM CONCEPTS The CRM Concepts test measures knowledge of Customer Relationship Management (CRM) systems

    25 55

  • SHL on Demand Test Catalog Detailed | 2014 Page 15 of 19

    SHL on Demand Test Catalog Detailed | 2014

    and methodology.

    DATA MODELING CONCEPTS

    The Data Modeling Concepts test measures a candidates knowledge of the most important aspects of data modeling.

    28 55

    DATA WAREHOUSING CONCEPTS

    The Data Warehousing Concepts test measures knowledge of Data Warehousing.

    28 55

    HTML 5 The HyperText Markup Language (HTML) 5 test measures knowledge of coding webpages using HTML5.

    30 55

    INTERNET SECURITY The Internet Security Concepts test measures knowledge of secure operations over the Internet through various protocols.

    21 55

    INTERNET TECHNOLOGY FUNDAMENTALS

    The Internet Technology Fundamentals test measures a candidates knowledge of essential key concepts of the Internet, Extranet, and Intranet.

    30 55

    JAVA 6 The Java 6 test measures the candidate's knowledge of programming in Java 6.

    30 55

    JAVA PLATFORM ENTERPRISE EDITION 6 (JAVA EE 6)

    The Java Platform Enterprise Edition 6 (Java EE 6) test measures knowledge of the Java EE 6 architecture.

    31 55

    JAVASCRIPT 1.8 The JavaScript 1.8 test measures knowledge of programming using JavaScript.

    30 55

    MICROSOFT SQL SERVER 2008 ADMINISTRATION

    The MS SQL Server 2008 Administration test measures the candidates knowledge of administering Structured Query Language Server 2008 databases.

    27 55

    MICROSOFT SQL SERVER 2008 PROGRAMMING

    The MS SQL Server 2008 Programming test measures the candidates knowledge of MS SQL Server 2008 Programming.

    33 55

    MICROSOFT WINDOWS SERVER 2008 ADMINISTRATION

    The MS Windows Server 2008 Administration test measures the candidates knowledge of administering a server running Microsoft's Windows Server 2008 operating system.

    27 55

    MICROSOFT WINDOWS 7 DESKTOP ADMINISTRATION

    The Microsoft Windows 7 Desktop Administration test measures knowledge of administering a desktop computer running the different Microsoft Windows 7 versions

    25 55

  • SHL on Demand Test Catalog Detailed | 2014 Page 16 of 19

    SHL on Demand Test Catalog Detailed | 2014

    MICROSOFT WINDOWS XP DESKTOP ADMINISTRATION

    The Microsoft Windows XP Desktop Administration test measures a candidates ability to administer a desktop computer running Microsoft Windows XP

    32 55

    NETWORK SECURITY The Network Security test measures knowledge of the technical issues involved in maintaining network security.

    30 55

    NETWORK TECHNICAL SUPPORT

    The Network Technical Support test measures a candidates knowledge of setup, configuration and maintenance of a local area network.

    120 55

    NETWORKING CONCEPTS

    The Networking Concepts test measures knowledge of the core aspects of local area networks.

    25 55

    OO CONCEPTS The OO Concepts test measures a candidates knowledge of the most important aspects of object-oriented programming.

    32 55

    ORACLE PL/SQL The Oracle PL/SQL test measures knowledge of database development using Oracle PL/SQL.

    35 55

    PERL 5.8 The Perl 5.8 test measures a candidates knowledge of programming in Practical Extraction and Reporting Language.

    32 55

    PERL 5.6 The Perl 5.6 test measures knowledge of the dynamic programming language Perl 5.0.

    37

    PERL 5.12 The Perl 5.12 test measures knowledge of programming in Practical Extraction and Reporting Language.

    29

    PHP 5 The PHP 5 test measures knowledge of scripting in PHP Hypertext Preprocessor 5.

    31 55

    PROGRAMMER/ANALYST APTITUDE

    The Programmer/Analyst Aptitude test measures knowledge of computer programming and ability to apply analytical skills to business requests.

    47 55

    PROGRAMMING CONCEPTS

    The Programming Concepts test measures knowledge of the core aspects of computer science programming that is valid across programming languages.

    28 55

    RDBMS CONCEPTS The Relational Database Management System Concepts test measures knowledge of the most important aspects of RDBMS.

    35 55

  • SHL on Demand Test Catalog Detailed | 2014 Page 17 of 19

    SHL on Demand Test Catalog Detailed | 2014

    SOFTWARE QUALITY ASSURANCE

    The Software Quality Assurance test measures knowledge of maintaining software quality throughout the development lifecycle.

    26 55

    SOFTWARE TESTING The Software Testing test measures knowledge of testing software. Designed for experienced software testers, this test covers the following topics: Dynamic Techniques, Fundamentals, Levels, Management, Monitoring, Static Techniques, Tools, and Types.

    29 55

    SPRING 2.5 The Spring 2.5 test measures your knowledge of the Spring 2.5 Framework in a software development environment. Designed

    40 55

    SQL (ANSI) The Structured Query Language (ANSI) test measures a candidates knowledge of database queries using ANSI SQL.

    46 55

    STORAGE AREA NETWORKS (SAN) CONCEPTS

    The Storage Area Networks Concepts test measures the candidates knowledge of implementing, maintaining, and architecting storage area networks.

    23 55

    TECHNICAL HELP DESK The Technical Help Desk test measures a candidates knowledge of core end-user problems using common office software and hardware.

    28 55

    TECHNICAL HELP DESK (MICROSOFT)

    The Technical Help Desk (Microsoft) test measures knowledge of Technical Help Desk (Microsoft)

    28 55

    VISUAL BASIC 2008 The Visual Basic 2008 test measures knowledge of programming with VB using the VB 2008 framework.

    29 55

    Software Skills

    Assessment Title Description Test

    Length (minutes)

    Unit Value

    COMPUTER FUNDAMENTALS - MAC OS X 10.4 - ADAPTIVE

    The Computer Fundamentals (Mac OS X) test measures a candidates knowledge of the most commonly used aspects of the computer running the Macintosh Operating System X.

    15 30

  • SHL on Demand Test Catalog Detailed | 2014 Page 18 of 19

    SHL on Demand Test Catalog Detailed | 2014

    COMPUTER FUNDAMENTALS (WIN 7)

    The Computer Fundamentals Win 7 (adaptive) test measures knowledge of using a personal computer.

    20 30

    COMPUTER LITERACY - WINDOWS XP - ADAPTIVE

    The Computer Literacy (Windows XP) test measures knowledge of how to use a computer

    20 30

    COMPUTER FUNDAMENTALS - WIN XP - ADAPTIVE

    The Computer Fundamentals - Win XP (adaptive) test measures a candidates basic knowledge of using a personal computer.

    22 30

    MICROSOFT EXCEL 2007 - ADAPTIVE

    The Microsoft Excel 2007 (adaptive) test measures a candidates knowledge of Microsoft Excel 2007.

    21 30

    MICROSOFT EXCEL 2007 - ESSENTIALS

    Excel 2007 is the spreadsheet component of the Microsoft Office 2007 suite. The Microsoft Excel 2007 Essentials assessment evaluates the candidate's experience in sorting and filtering data, entering basic formulas, modifying cell formatting and content, inserting and labelling charts, using templates, saving workbooks for earlier versions of Excel, viewing and printing workbooks, and managing workbooks and worksheets.

    25 30

    MICROSOFT POWERPOINT 2007 - ADAPTIVE

    The Microsoft PowerPoint 2007 (adaptive) test measures a candidates knowledge of Microsoft PowerPoint 2007.

    24 30

    MICROSOFT POWERPOINT 2007 - ESSENTIALS

    The Microsoft PowerPoint 2007 essentials assessment evaluates the candidate's experience in creating and saving presentations, adding and modifying illustrative graphics, applying effects and animations, formatting slides and presentation content, and reviewing and delivering presentations

    25 30

    MICROSOFT PROJECT 2000

    Microsoft Project 2000 is a software application that allows users to manage a full range of projects

    35 30

    MICROSOFT WORD 2007 - ADAPTIVE

    The Microsoft Word 2007 (adaptive) test measures knowledge of Microsoft Word 2007.

    35 30

    MICROSOFT WORD 2007 - ESSENTIALS

    Microsoft Word 2007 is the word processing component of the Microsoft Office 2007 suite.

    25 30

  • SHL on Demand Test Catalog Detailed | 2014 Page 19 of 19

    SHL on Demand Test Catalog Detailed | 2014

    WEB DESIGN CONCEPTS

    The Web Design Concepts test measures a candidates knowledge of the core areas of web design.

    21 55

    MICROSOFT EXCEL 2010 -ADAPTIVE

    The Microsoft Excel 2010 (adaptive) test measures knowledge of Excel 2010.

    22 30

    MICROSOFT OFFICE 2010 FUNDAMENTALS -ADAPTIVE

    The Microsoft Office 2010 Fundamentals (adaptive) test measures basic knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.

    33 30

    MICROSOFT WORD 2010-ADAPTIVE

    The Microsoft Word 2010 (adaptive) test measures knowledge of using MS Word 2010 in your work environment.

    22 30

    Table of ContentsAbility TestsPersonality TestsJudgment TestsSkills Tests

    Off-the-shelf AssessmentsAbility TestsPersonality TestsCustomer Contact Styles Questionnaire (CCSQ) 7.2Dependability and Safety Instrument (DSI)Motivation Questionnaire (MQ)Work Styles Questionnaire (WSQ) Version NManagement ScenariosCall Center SkillsClerical SkillsEssential SkillsInformation TechnologySoftware Skills

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