Case StudyRacing and Wagering Western Australia rely

on the future technologies of IMC

CASE STUDY RWWA 2

RWWA – in partnership with IMC, implement a custom training solution

The Solution

▪ A versatile platform that could be adapted to meet various internal requirements

▪ An expandable system that could grow to incorporate new company processes and users, and be upgraded to ensure innovations and developments are up to date

▪ An aesthetically pleaseing and easy to use interface, called onTRACK

The Customer

▪ Racing and Wagering Western Australia (RWWA)

▪ RWWA’s vocation is to foster the development and long-term viability of the racing industry in Western Australia

▪ Needed to amalgamate numerous other systems and processes into one single training platform

The Advantages

▪ One central platform customised to meet the specific needs of RWWA

▪ Diverse and thorough reports on all users and their training

▪ Ability for RWWA to sell training modules to external clients

▪ A system that’s available on multiple devices

▪ Cost Savings for RWWA

The Challenges

▪ Deliver internal training to a diverse range of staff

▪ Facilitate internal and social learning between staff

▪ Ensure all TAB agents, in 300 retail locations are up to date with their compliance training

CASE STUDY RWWA 3

RWWA is the management body for thoroughbreds, harness and greyhound racing in Western Australia. The

organisation’s primary purpose is to manage the long-term viability of racing in Western Australia. RWWA is also

responsible for managing off-course wagering functions, trading as TAB, which incorporates the management of

2,500 employees in a broad range of locations.

Find out more at: www.rwwa.com.au

About Palfinger AG

“The Wagering Operations team are becoming con-fident users with onTRACK and have done a great job with their performance reviews (DPA) especially with their Values and Behaviours. The introduction of the online performance reviews (DPA) has been positive for our team, giving us the opportunity to discuss our current and future goals and generally making the time to have one on one valuable dis-cussions.”

Tracey Brennan Manager Raceday Support

CASE STUDY RWWA 4

▪ RWWA work in a heavily legislated industry

and require a flexible and reliable Learning

Management System (LMS) to manage and

record training of employees. The proposed LMS

needed to be able to manage development plans

and record all training undertaken by staff.

▪ It was also necessary that RWWA had a

secure way to distribute and record compli-

ance training for TAB employees. The records

produced needed to be legally compliant and

adhere to internal policy requirements.

▪ Before IMC, RWWA used multiple plat-

forms to record and deliver their training

and subsequently had no central record

of staff training and development.

Reasons for the project

“I have found that the new onTRACK LMS is a user friendly program which allows me to easily select training modules that are relevant to my role and the system also allows me to track which training modules I am yet to complete. This is particularly relevant to me personally but far more important for RWWA in rolling out stan-dards on Health & Safety related programs.”

Justin Fletcher, OSH Advisor

CASE STUDY RWWA 5

Objectives

RWWA had the following objectives which were

achieved during the project:

▪ Meet compliance requirements for adher-

ence to legal and internal policies

▪ Encourage informal, social learning – through

chat rooms and discussion forums, so

staff can collaborate with each other

▪ A completely customisable and

configurable platform

▪ Sell training to external individuals

▪ Individual profiles that are tailored to

the specific needs of each user

“onTRACK is keeping me on track. I have access to resource materi-als to enable me to find answers, personal development pertinent to the Business and can keep abreast of business requirements such as Health & Safety. Having access to training online at busy times of year, like when the Melbourne Cup comes around, is a great way to refresh.”

Noel Reilly, Racing Division Project Manager (RGIP)

CASE STUDY RWWA 6

Solution – RWWA’s onTRACK system ▪ The solution was an LMS that was customisable and

allowed different users to access different learning

modules via the IMC Learning Suite. onTRACK distin-

guishes between internal RWWA employees and TAB

agents, enabling separate access rights for the two

different sets of learning requirements. Furthermore,

RWWA were able to sell training to external agents

through a dedicated payment gateway.

▪ The LMS also incorporates IMC’s authoring tool

Content Studio, which enables learning to be delivered

in a wide variety of formats. This has provided diverse

training for employees that is engaging and improves

the quality of learning.

▪ The platform was a cost effective solution, particu-

larly as it amalgamated a number of other systems,

reducing overall costs. By incorporating numerous

customisable functions, the system enabled RWWA

to carry out many tasks on the system, including

documentation management, reporting, perfor-

mance management, as well as managing training.

“onTRACK has been invaluable to me in rela-tion to leadership expectations around Values & Behaviours, building our culture and keeping my staff up to speed with general training require-ments, as all information required is easily acces-sible. Having a 24x7 system in place is of great value especially for my team who work in 24x7 shifts.”

Rhonda Ebsary Call Centre & Customer Management - Manager

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About IMC

Internationally renowned for our learning technologies we are passionate about creating innovative

and reliable learning solutions that put our clients at the forefront of learning and development.

For 20 years we have been helping organisations to plan, develop and implement professional learning

strategies. Our multi-award winning products and services portfolio includes the Learning and Tal-

ent Management System, IMC Learning Suite, the innovative Electronic Performance Support System

(EPSS), IMC Process Guide, and the intuitively usable authoring software, IMC Content Studio. For cre-

ators of digital content IMC now offers the free cloud service IMC Teach. Additionally, customised and

standardised learning contents for subjects such as compliance learning are part of the IMC portfolio.

Worldwide more than 1,000 customers with over 5 million users in businesses, public institutions and

educational institutions of all sectors and sizes trust in IMC.