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26 April 2016
Knowledge Management andCollaboration at Tata ConsultingAdrian |
Aemir | Shula | Thomas
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Analyze the knowledge management eforts at Tata
ConsultingServices using the knowledge management value chain
model.Which tools or activities were used or managing tacit
knowledge and which ones are used or e!"licit knowledge#
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Knowledge Ac$uisition
Vast body of knowledge
Rotate people to gain cross-industry experience
Employees be part of outside bodies
On-shore and off-shore projects
GE Insurance
GE Health
Hewlett Packard
Prudential
Standard Chartered
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Knowledge Storage
Bases
Process Asset Libraries
Knowledge Max
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Knowledge %issemination
Ultimatix: web based electronic knowledgemanagement portal
Employee sessions
Live Meeting
Knowledge transition sessions
“Tip of the Day” email
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Knowledge A""lication
Manage Explicit Knowledge
New capabilities
Customers
Markets
System development
Technologies
KBases, Process Asset Libraries, Knowledge Max, Ultimatix
Tacit knowledge
Development centers
Propel sessions
Knowledge transition sessions
Communities of practice
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%escribe the growth o knowledgemanagement systems at TCS#
&ow have these
systems hel"ed TCS in its business#
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Knowledge management (KM) was introduced in 1995—> formed a
KM Team called “Corporate Groupware”in 1998 —> launched KM-pilot
in 1999.
KM covered nearly every function of TCS.
KBases: the knowledge repository that can be easily
accessed by employees.
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Created Process Asset Libraries (PALs): a system that
contains relevant information for project leaders. Created
Ultimatix: a merger of PALs and KBases,which had sub-portals for
quality management system,
software productivity improvement, trainingmaterials, and tools
information.
In 2007, Knowmax was born. It used Microsoft
sharepoint portal server that gave TCS consultantsaccess to past
experience and practices arranged bytype of engagement, the
technology in use, andcustomer requirements.
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%escribe the collaboration tools used at TCS# What bene'ts
did TCS rea" rom
these tools#
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Infinity
Instant Messaging
Collaboration of overseas and local offices
Reduce cultural and pronunciation differences
24-hour internal news broadcast
Reduction of travel and telecommunications cost
IP telephony
Video Conferencing
Blogs
Gather inputs
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Wikis
Collaboration
Support brainstorming
Develop presentation
IdeaStorm
Generation of ideas on topics
TIP
Portal for product innovation and new ideas
JustAsk Pose question and get answers from colleagues
MySite; social networking
Communicate better with each other
