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A guide to living in your new halls of residence and the Local area
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On behalf of Alumno and The
University of the Arts London
Accommodation Services I would
like to welcome you to Camberwell
Campus.
I am Sarah Thomas your Residence
Manager for Camberwell Campus.
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I realise that you will receive a lot of information as you prepare for the coming
year, especially if you are a new student. However, I would ask that you read this
handbook carefully and take note of all the information that we give you about
your accommodation throughout the year. It will help you settle into your new
home and have a successful and enjoyable stay.
You will find student life here very different from living at home. With new and
exciting challenges and experiences, most students manage the change
extremely well, but if you do find it difficult to adjust, or there are problems, we
have systems in place and people who can help. I strongly recommend that you
read the section on Communal Living, especially if you have not lived in shared
accommodation before.
This guide is designed to provide you with information on your accommodation.
For easy reference it is laid out in two parts: first there is a brief introduction to
the Hall team and then secondly there is an A-Z breakdown of what we feel is
the most important information you will need for your new life in halls of
residence accommodation.
By now, you should also have received your tenancy documents along with the
terms and conditions of residence. Please read everything carefully. Remember,
when you sign and accept your tenancy, you are committing yourself to a
legally binding agreement.
Finally, look after this guide, it is a useful reference during your time here in
Camberwell Campus. If you are unsure of anything please ask either one of my
colleagues or myself and we will try to help you.
I look forward meeting you soon.
Sarah Thomas
Residence Manager
{ B U I L D I N G }Address
Camberwell Campus 30-39 Peckham Road Camberwell London SE58QA
Useful Information
Camberwell Campus was first opened in August 2012. The hall is managed by
UAL. The hall is made up of 5 ‘houses’ containing 125 rooms / 155 bed spaces;
East, Annex, Central, West and South Houses. Each room is individual as the
buildings are grade 2 listed and all rooms have been refurbished for our
exclusive use. There are a selection of different rooms and different sizes of
rooms within each ‘house’; Studios, Single non en-suite, Single en-suite, Twin
en-suite.
Each room is off a shared corridor sharing toilet, shower and kitchen facilities
where these are not included in the room. Studio rooms have their own
kitchenette and en-suite shower facilities and en-suite rooms have their own
shower rooms. The sharing ratio to each kitchen varies from 2 rooms to 10
rooms. The more residents sharing the larger the kitchen area. There is internet
access in each bedroom. There is a resident’s common room / lounge and a
launderette on site.
Room sizes are approx :
21 x standard single non en-suite 9-11sqm
17 x standard plus single non en-suite 12-15sqm
7 x standard plus single en-suite 12-14sqm
36 x large single en-suite 15-24sqm
11 x standard twin en-suite 20-24sqm
10 x standard plus twin en-suite 25-29sqm
9 x large twin en-suite 30-36sqm
2 x standard studios 17sqm
5 x standard plus studio 20-24sqm
4 x large studio 25-29sqm
1 x extra large studio 35sqm
2 x large single en-suite disabled rooms 24sqm
Each bedroom is equipped with:
- Bed and Mattress (single bed
3’x6’3” in standard rooms and
three-quarter bed 4’x6’3” beds
in standard plus and large
rooms.
- The studios have a 4’x6’3” bed
in standard studios and a double
bed 4’6”x6’3” in all larger rooms.
- Notice board, mirror and bin
- Desk, desk chair and lamp
- Bedside table
- Wardrobe
{ C O N T A C T U S }
nwoxl
Mansour Khaki
Assistant Site Manager
Monday to Friday
10am to 6pm
Residential Student Wardens X 3
Monday to Friday
6pm to 8am
Saturday and Sunday 24/7
Nora Baron
Domestic Assistant
Monday to Friday
10am to 1pm
The Area
Camberwell Campus is situated in Camberwell SE5 and is well served by local
transport. The hall is situated either side of the main road between Camberwell
and Peckham; approximately 10 minutes walk from Camberwell Green with its
many local shops, bars, restaurants and high street banks. Camberwell College of
Arts is almost next door, just the other side of the petrol station.
For an online location map visit http://maps.google.co.uk/ and search for us
using the postcode SE5 8QA.
Contact us
E-mail: [email protected]
Sarah Thomas
Residence Manager
Monday to Friday
9am to 5pm
Tom Rice
Residence Assistant
Monday & Tuesday
8am to 3:30pm
Absences
This is your home for the next year and you are free to come and go as you
please. However, for longer absences of a week or more, we ask you to inform
the site team of your return date. You should also let us know if you are
concerned that a friend or flatmate has not been seen for some time.
Accidents
Please let the site team know about any accident or injury in the residence. In an
emergency, residents can summon the Emergency Services (i.e. Fire, Police,
Ambulance) by dialling 999 themselves. It is also useful if you could report any
incidents that happen near the site e.g. street crime. See also – Security
Accommodation Services
The University of the Arts Accommodation Services team are based at the
University’s central office. The full address is:
Accommodation Services | University of the Arts London
272 High Holborn London WC1V 7EY
Email: [email protected]
Tel. 020 7514 6240
Fax. 020 7514 6247
Accommodation Advisers are available here to provide advice on private rented
accommodation, application enquiries and finance enquiries. Please note that
issues relating to your hall of residence should be directed in the first instance to
the site team.
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Bicycles
There are bike storage facilities at site. There is no charge for this. However, UAL
accepts no responsibility for loss or damage to any bicycles stored at site
during your stay. Residents are advised to ensure any insurance they have also
covers for the loss or damage to bicycles.
Do not bring or store bicycles in the building. Bicycles left in bedrooms or
corridors can be a hazard during an emergency evacuation and any found will
be removed.
Car Parking
There is no resident car parking available on site. We strongly recommend that
residents with cars do not bring them to the hall as we are unable to provide on
site parking.
If you do intend to bring a car with you, you will be required to park it in one of
the neighbouring roads; you will need to arrange a parking permit with the
council, visit www.southwark.gov.uk. All parking bays on site are reserved for
staff and contractor use. For arrival and departure weekends parking will be
allowed for offloading and loading purposes only.
Cleaning
Residents are expected to clean their rooms themselves, including your
bathroom, toilet and kitchen. We can supply you with a dustpan and brush,
vacuum cleaner, mop and bucket to assist you with this. It is very easy to fall
behind with your cleaning. To avoid this and any unnecessary cleaning charges
that can be applied for poor levels of cleanliness we suggest that you arrange a
cleaning rota at your earliest opportunity.
All rooms are checked regularly and each resident in a dirty studio could be
charged if cleaners have to be sent in due to the fact that any part of the studio
has not been cleaned to a satisfactory standard.
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Code of Practice
The Housing Act 2004 introduced licensing for houses of multiple occupation in
England and Wales. Student accommodation is exempted from licensing
providing the hall of residence is signed up to one of the approved codes of
practice that has been approved by the Department for Communities and Local
Government (DCLG).
Camberwell Campus is signed up to the UUK code of practice. The code has
been prepared to assist managers and anyone involved in the management of
student. It covers among other matters, health and safety, maintenance and
repair, and relationships between managers and student tenants. It also should
assist students in understanding both the standards and procedures applying to
their accommodation and their obligations as tenants or licensees.
A copy of the code can be found through the University's website at:
http://www.arts.ac.uk/housing/halls/beforearrival/accommodationcodesofpractice/
Common Room
The Common Room is located on the ground floor of East House. A TV is
available here. There are sofas and chairs for relaxing and chatting with friends
and a high table for using your laptop and working in groups. Social events are
organised by the wardens using this space for parties, movie nights, etc. It can
also be booked by other residents wanting to organise events via the Party
Request Form.
Complaints Procedure
During your time at Camberwell Campus should you have a complaint related to
the service you receive from us then we would like to know about it so we can try
and resolve this for you. If you do want to tell us about something then please, in
the first instance, come and speak to a member of the site team in person and
we will do all we can to help.
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However, if you have already spoken with us and are still not happy with the
response you have received then you should also feel free to follow our
complaints procedure. For full details of this procedure please speak with a
member of staff who will be happy to provide this. For full details of the
procedure and how to submit a complaint go to:
http://www.arts.ac.uk/about/departments/aa/complaints-appeals
Communal Living
Students should be aware that living in the hall of residence could bring them
into close proximity with others who may have very different lifestyles from
their own. While this can be a positive and enlightening experience, it may also
prove to be challenging. With this in mind we ask that you read and agree to our
Communal Living Agreement.
Communal Living Agreement:
- Be accepting and understanding of each other’s lifestyle.
- Talk about your feelings: Your flatmate can't respond - or amend their
behaviour - if they don't know that there is a problem!
- Let your flatmates know if you have an overnight guest or are going away
yourself overnight.
- Agree to contribute an equal share of any joint expenses on a regular basis by
rota or other agreements and keep records of all the bills you share.
- Contribute equally to the cleaning of shared areas and equipment (kitchen,
bathroom and hall).
- Try not to make noise likely to disturb others between the hours of 11pm and 8am.
- Be considerate of other people’s living space – Don’t have overnight guests
(who will be using kitchen and bathroom facilities) without the consent of other
residents in the flat.
- Ask permission before you use or borrow anything. Return anything you
borrow and replace anything you break or lose.
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If, after trying all these strategies, you still have a problem with another
resident - please contact a member of the site team, who can sit down and
discuss things with you all and try and help bring about a solution.
Conduct
Whether in the hall of residence or elsewhere, residents must not behave in a
way which will, or would be likely to, bring the name of the University into
disrepute. In the interests of safety and security and the wellbeing of other
residents, we request that you understand and comply with your contractual
obligations. Behaviour that represents a serious or persistent breach of the
tenancy agreement could result in your tenancy agreement being terminated.
Breach of any of the regulations will make you liable to disciplinary action.
Breach of some of these regulations may also constitute a criminal offence and it
is our policy to report such matters to the police. For further information as to
what constitutes a breach please refer to your Terms & Conditions of residence.
Confidentiality and the Data Protection Act
In order to protect you and deal with your concerns confidentially, under the
terms of the Data Protection Act, we are not able to discuss details of your
accommodation, contract, or rent payments with anyone other than yourself or
your guarantor. This is because the legal contract is between you and UAL. If,
however, you wish us to discuss these issues with another person, e.g. someone
other than your guarantor, we will require written authorisation from you that this
person is acting on your behalf.
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Culture Shock
Leaving home whether it be from this country or overseas can be very stressful,
but do not worry as this is quite normal. Many of you will be experiencing
various degrees of culture shock.
Culture shock is the impact of moving away from the familiar to the unfamiliar.
You can be affected by climate, food, language, dress, social roles, rules of
behaviour and values. Some of the symptoms you may experience are
headaches, stomach aches, anxiety, difficulty concentrating, etc. Depending on
the individual, the time taken to settle into your new environment can vary
considerably. The following advice may help:
- It’s normal to experience this; chat with others to see how they feel.
- Keep in touch with home.
- Have familiar things around you such as photographs.
- Eat properly. If you do not like the “new culture’s” food, find a supplier of
familiar food.
- Exercise regularly.
- Try and meet as many new people from other cultures as possible to talk
through how you and they feel and make new friends.
- Find out about the many different services and societies the University has to
offer e.g. Student Services, Student Union, Chaplaincy, etc.
- Do not isolate yourself; there is plenty of help available. Start by contacting a
member of staff at the Hall.
Further material and information about culture shock can be obtained from :
http://www.ukcisa.org.uk/student/info_sheets/culture_shock.php
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Damage
Residents should enjoy but also respect the facilities. When damage to the
accommodation occurs, those residents responsible for the damage (if known)
will be held responsible for the cost of the repairs, including any administration
cost. If the responsible residents cannot be identified then the costs will be
charged to all residents in that section of the hall where the damage took place.
For a list of damage charges please speak with your site team who can provide
you with a copy.
Dentists
Residents can register with a dentist upon their arrival at the hall. Please speak
with a member of staff about where your local dentist is located or visit this
website http://www.nhs.uk. In an emergency residents should contact:
Kings College Hospital, Denmark Hill, London, SE5 9RS
Disabled Access
Camberwell Campus hall of residence has 2 rooms in a shared area which have
been adapted for disabled use.
Electricity Supply/Lighting
The power supply in the United Kingdom is 230Volts. Should you experience any
problems with the electricity supply please contact a member of the site team
immediately. Please note that if you are found to be in possession of an unsafe
electrical item, or an item that causes problems for the building’s power supply,
then we reserve the right to remove this item from your room to a secure storage
area. Items removed will be returned to residents at the end of the tenancy
agreement.
{ A - Z I N F O R M AT I O N }
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Emergencies
In the event of an emergency please contact the Assistant Site Manager or Hall
Warden. Their mobile number is also displayed on the Site Office door. If you
need to call the police, ambulance or fire service please dial 999 or 112 on any
phone.
If you are experiencing personal difficulties and need to talk to someone
confidentially, please call The Samaritans on 0845 790 9090 or at
www.samaritans.org or Nightline on 020 7631 0101 or at www.nightline.org.uk
Facilities in your flat and bedroom
As well as the facilities and services listed below, please also refer to your
Inventory list for a basic list of what is provided (this list should be supplied to
you upon your arrival).
Bedroom: Bed and Mattress (single bed 3’x6’3” in standard rooms and
three-quarter bed 4’x6’3” beds in standard plus and large rooms. The studios
have a 4’x6’3” bed in standard studios and a double bed 4’6”x6’3” in all larger
rooms. Desk, desk chair and lamp, bedside table, wardrobe, notice board, mirror
and bin.
Bathroom/Toilet: Shower, wash basin & mirror, toilet, toilet brush set.
Kitchen: Table and chairs, Easy chairs, Fridge / freezer, sink unit, oven, hob and
microwave, wall cupboards, kettle and toaster, dustpan and brush set, vacuum
cleaner and mop and bucket, bins, iron and ironing board.
Doors and ceilings: Door-closers are fitted to all doors and are a requirement for
fire regulations. Please do not remove or tamper with them.
Fire sensors are fitted on the ceiling to each room and are a requirement for fire
regulations. Please do not remove or tamper with them.
D - F
Fridge Awareness
- Defrost your fridge regularly.
- Buy frozen foods last on any shopping trip and refrigerate as soon as possible.
- Wrap raw or uncooked food before refrigerating it.
- Do not overload fridges. Trapped air can create warm spots where bacteria
multiply.
- Don’t overload the freezer compartment, as this may cause the door to break
off and stop the fridge from working.
Fire
Fire extinguishers and fire blankets are available at various points throughout the
site. Only use these in case of an emergency. If you should discover a fire, then
your first priority is to sound the alarm, evacuate the building, go to the fire
assembly point and dial 999 for the fire brigade. Do not attempt to tackle the
fire. Your fire assembly point is in the car park.
Fire Alarms
The site has a fire alarm system, which makes a loud noise if it senses heat or
smoke. There will be a weekly test of the fire alarms. The alarm will sound for a
few seconds and then stop. On this occasion and only this occasion you do not
need to evacuate. If the alarm continues for longer than a few seconds on a
testing day, please leave the building and proceed to your assembly point as this
may be a real fire.
IF YOU DISCOVER A FIRE
- Evacuate the building and go to the fire evacuation assembly point.
- If you pass an alarm activation point as you leave the building then activate the
alarm.
- Dial 999 and request the Fire Brigade to attend.
- Do not re-enter the building until a member of the site team or the fire brigade
says it is safe to do so.
{ A - Z I N F O R M AT I O N }
Fire Drills
Fire drills are held once a term. You are required to co-operate and evacuate the
building.
Fire Prevention
There are fire extinguishers as well as heat and smoke detectors throughout the
accommodation. Read the fire evacuation plan on the back of the door to your
bedroom and ask the site team if you have any questions. You should also
familiarise yourself with the locations of all emergency exits, fire extinguishers,
fire blankets and fire alarm break glasses.
Action you can take to prevent fire
- Never use portable heaters, deep fat fryers, candles, incense, oil burners, or
anything with an exposed flame or heating element.
- Do not smoke in the building.
- Don’t overload electrical outlets, use cube adaptors or place electric cords
under rugs.
- Take care to switch off the oven and hob plates after cooking.
Preventing false alarms
- Don’t leave food unattended when it’s warming or cooking.
- Provide adequate ventilation before you start cooking by switching the
extractor fan on and, if possible, opening the window.
- Keep the oven, hob plates and toaster clean and free of grease or crumbs.
- Don’t spray aerosols or liquids near the smoke detectors.
Interfering or tampering with fire prevention or fire safety equipment is a
criminal offence and we will consider referring such matters to the police. We
will also take disciplinary action and treat the matter as a serious breach of your
tenancy agreement which may lead to that agreement being terminated.
F
First Aid
We do not provide first aid products to residents. We recommend you bring your
own first aid kit with you to halls.
Health
It is extremely important for you to register with a local doctor, (GP), as soon as
you arrive. Do not wait until you are unwell as it may not be possible to be seen
immediately if you are not registered. The nearest doctor’s surgery is
Lister Primary Care Centre 101 Peckham Road London SE15 5LJ
Tel: 020 3049 8310
The centre houses 4 doctor’s practices and a walk in clinic. For minor ailments,
always try a pharmacy before visiting the doctor. Describe your symptoms to the
qualified pharmacist and he/she will either sell you the necessary medication or
advise you to see a doctor. The nearest pharmacy is Day Lewis Chemist 103
Peckham Road, Peckham, London SE15 5LJ Tel : 020 7701 8641
All students are advised to have the Meningitis C vaccination. Ask the practice
nurse at your surgery. For more details on Meningitis, GP registration and other
health matters, please visit the health section of the Student Services website
www.arts.ac.uk/student or pick up a Healthful Pack from the Students Services
office at your college. For further info about NHS services visit the NHS web site
at www.nhs.uk You can find information about local dentist practices, etc.
at this site.
Hospital
For more serious illness or in an emergency you can attend the Accident and
Emergency at any hospital. This service is free of charge. The local hospital
nearest to Camberwell Campus is
Kings College Hospital , Denmark Hill , London SE5 9RS . Tel: 020 3299 9000
{ A - Z I N F O R M AT I O N }
Heating and Hot Water
Your accommodation is fitted with wall mounted radiators which are controlled
by a central Building Management System. Each radiator has its own
thermostatic valve for adjusting the temperate when they are on. The hot water
is fed from the central plant room on site.
Insurance
Included in your rental fee, your possessions are insured under a block insurance
scheme. You should receive full details of the scheme upon your arrival. Please
ask a member of the site team if you do not receive this information. Each
resident should ensure that the insurance scheme meets his or her own needs.
If you need additional coverage then this can be purchased through the scheme
or another company of your choice.
Internet Access
All bedrooms have a wired internet service. This service is included in the price of
your rental fee. There is also a Wi-Fi internet service available in the resident’s
common room / lounge.
Inventory
You will be given an inventory to complete upon arrival. This document lists
every item in your studio. Carefully check the condition of all items in your
studio and note any damage on the inventory. If any items listed are missing
note this also.
Return your inventory to the Site Office within 24 hours of arrival. This
document will ensure that you are not incorrectly charged for the damage/loss
of any items following your departure from halls.
F - I
Damage
Residents should enjoy but also respect the facilities. When damage to the
accommodation occurs, those residents responsible for the damage (if known)
will be held responsible for the cost of the repairs, including any administration
cost. If the responsible residents cannot be identified then the costs will be
charged to all residents in that section of the hall where the damage took place.
For a list of damage charges please speak with your site team who can provide
you with a copy.
Dentists
Residents can register with a dentist upon their arrival at the hall. Please speak
with a member of staff about where your local dentist is located or visit this
website http://www.nhs.uk. In an emergency residents should contact:
Kings College Hospital, Denmark Hill, London, SE5 9RS
Disabled Access
Camberwell Campus hall of residence has 2 rooms in a shared area which have
been adapted for disabled use.
Electricity Supply/Lighting
The power supply in the United Kingdom is 230Volts. Should you experience any
problems with the electricity supply please contact a member of the site team
immediately. Please note that if you are found to be in possession of an unsafe
electrical item, or an item that causes problems for the building’s power supply,
then we reserve the right to remove this item from your room to a secure storage
area. Items removed will be returned to residents at the end of the tenancy
agreement.
Keys
All keys are issued from the Site Office, East House at Camberwell Campus. On
arrival you will be issued with a key fob giving you access to the site. If you lose
your fob or lock yourself out please contact the Site Office.
During office hours a member of staff will issue you with a replacement fob,
which will be charged for via a separate invoice. Outside of office hours the Hall
Warden will allow you access to your room, or secure your room. You will then
need to contact the Site Office during working hours to request a replacement
key fob.
Laundry
The laundry is located in the basement of East House and contains 3 washers
and 3 dryers. The cost for a wash is £2 and dry is £1.
Please keep the laundry clean and free from litter and report any damage or
misuse to a member of the site team. You must provide your own detergent.
Maintenance Defects
Please do not attempt to repair anything yourself. Anything that is damaged or
not working should be reported through the correct fault reporting system. You
will be given instruction on what the process is upon your arrival to the hall.
If you do not know how to report a fault then you can speak with a member of
the site team who will be happy to help.
{ A - Z I N F O R M AT I O N }
Moving Out
Your tenancy is for a fixed period. You need to know when your move out date
is. If you do not know the date then please refer to your tenancy agreement
where it will be stated. If you are still unsure then you can speak with a member
of the site team who will be happy to assist. If you wish to extend your period of
stay, please speak to a member of the site team in advance of your departure.
When you move out you must do the following:
- Remove all of your personal belongings
- Empty all rubbish bins
- Clean and vacuum your carpet
- Remove any posters, wash down the walls and clear your notice board.
- Wipe down all surfaces
- Clean the kitchen and bathroom
- Finally, instruct the site team of your departure and return your keys to the
main site office (do not give your keys to anyone other than a member of the
site team).
Moving Out before the end of your Contract?
You will remain liable for the rental fee until a replacement resident is found. If
you are thinking of moving out before the end date of your tenancy then you
should speak with a member of the site team and / or a University
Accommodation Advisor.
Noise/Nuisance
All residents and our neighbours should be able to enjoy their accommodation
without harassment from others, or disturbance from noise or nuisance. Please
try to be aware of all the people around you and be extra considerate when
playing audio, TV or radio, especially when others may be trying to study or
sleep. Residents are also responsible for the behaviour of their guests.
K - N
Parties
We want you to have fun whilst staying with us, but parties can quickly get out of
control and can result in you annoying or upsetting staff and/or your neighbours.
If you want to have a party you should first speak with a member of the site team
about what you are planning.
Pets
No pets are allowed.
Police
In emergency dial 999 or 112 for immediate assistance.
To report a crime, you can now also do so online at www.online.police.uk
Post
Please make sure all post to you is addressed as follows:
[Your name]
[Flat / bedroom number]
Camberwell Campus
30-39 Peckham Road Camberwell
London SE5 8QA
Parcels or letters that need to be signed for
Where possible these items will be received by a member of the site team and
held for you in the main site office. You will receive a parcel collection slip in your
post box which lets you know there is a parcel for you in the office.
Please note that signing for and holding mail is an additional service which can
be removed at any time. We cannot accept any liability for parcels held for
residents. If you do not want the site team to receive and/or sign for your post
then please let them know.
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Recycling
You will be provided with the means to recycle your own waste. Details of these
facilities will be provided upon arrival.
We also encourage residents to recycle their unwanted items by leaving them in
the common room, provided they are clean and in good condition e.g. pots,
magazines, books etc. Doing so cuts down on waste going to landfill.
Refuse
You need to empty your bins when they are full. The main bins for black bag
waste are located in the bin store in South House. These main bins are emptied
on a Tuesday.
Please do not leave full bin bags stacked up in the kitchen in your bedroom or
on landings. Full bin bags left out are a food source for vermin.
Religion and Spiritual Life
To find the local branch of your own faith community, please check the info
provided by the University chaplaincy at www.arts.ac.uk/student and select
Chaplains from the menu.
You can also contact the Chaplain by phone on 020 7242 7533 or by email to
P - R
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Rent
Your offer of a room in Camberwell Campus is subject to an advance rent of
£250 (subject to change - details will be in your offer email). This is to secure
your room and is payable when you accept your offer. Further information will be
provided in your offer email
This advance rental payment must be paid online by credit or debit card.
Further details of how to pay online can be found at
http://www.arts.ac.uk/housing/halls/payingyourrent/
This £250 payment secures your tenancy but it is not a deposit. This amount is
deducted from the total amount you have to pay in annual rent. £250 is taken off
the first term’s rent.
The online offer acceptance process will then request that you set up a payment
plan for the balance of your annual rent.
This payment plan can be set up on the following bases:
- Annual payment in full
- Three termly installments:
First Term 9th September 2012 Date Contract start
Second Term 9th January 2013
Third Term 16th April 2013
Bank Transfer
International students also have the facility to pay by bank transfer. If electing to
pay by this method then please contact [email protected] for more
information. Please ensure you retain proof of payment and any relevant
payment codes.
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Questions
If you have any questions about your hall fees please do not hesitate to visit the
Hall Office or Accommodation Services located at
272 High Holborn, London WC1V 7EY.
Alternatively please contact [email protected] with any questions.
Restaurants, Pubs and Places of Interest
In and around the local area you will find lots of options and choices for where
to socialise with your fellow residents, these include:
- The Recreation Ground (The Wreck) pub, Camberwell Church Street.
- The Flying Fish restaurant, Camberwell Church Street
- South London Gallery, Peckham Road
- House Cafe & Gallery, Camberwell Church Street
- Peckham Multiplex, Peckham
- Dulwich Picture Gallery, Gallery Road, SE21
The above list is by no means complete as there are plenty of pubs and restau-
rants in the local area, especially around Camberwell Green, only a 10 minute
walk from the Hall. Visit the web site for Southwark, your local authority, for
information on the local area
www.southwark.gov.uk/YourCommunity/ Camberwell or www.upmystreet.com
Room Allocation and Transfers
If you have any special requirements regarding your room allocation, please
inform your site team prior to arrival. No guarantee can be given that all
requests will be met, however, requests on medical grounds will be given
priority.
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Opportunities to move to another vacant room or hall are normally rare as the
halls are often full. If this is something you are considering please speak with
your site team to see what is available and/or possible. There is normally an
administration charge associated with any room move or change of Hall. This is
to cover additional cleaning and administration costs.
Safety and Security
We place a high priority on the safety of our residents and we have systems in
place to make the accommodation as secure as we can without infringing on
your own freedom of movement. However, it is essential we have your
co-operation to maintain these standards. Some things to consider are:
- If you lose your keys you must let us know as soon as possible.
- Do not let strangers into the building - if they are residents they will have their
own means of access.
- Do not leave your door or windows open when you are not in your room. These
are all the same precautions you take at home, but in a close knit residential
community take on a special significance.
London is a cosmopolitan city and there are many things to do, see and enjoy.
However, it always makes sense when you are out and about to take measures to
ensure your own personal safety.
When going out follow the plan
Prepare:
- Think ‘How do I get there?’ and ‘How do I get back?’ before you go.
- Tell someone where you are going, who with and when you’ll be back.
- Think about any possible danger points.
- Look confident.
- Wear comfortable clothes and shoes that let you move easily.
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- Remember your body language - stand tall and look like you know where you’re
going.
- Carry a personal attack alarm (and know how to use it), emergency phone
numbers (including the number to cancel your credit cards), some change, a
phone card and your keys in a safe pocket.
Avoid risks and be aware of what’s happening:
- Keep looking at and listening to what’s happening around you.
- Keep away from odd or out-of-the-way places whenever you can.
- Try not to change plans at the last minute - or, if you do, tell someone.
- Keep your hands free - not shoved in your pockets or cluttered up with
shopping.
- Avoid showing valuable items in public places. Try not and use your mobile
phone in the street.
- Keep your door key and some money on your person at all times. Wear your
bag across your body.
- If you are actually threatened - throw your bag as far away as possible and run!
They are more interested in your bag than in you.
Never take your safety for granted and Never say to yourself:
- ‘It only happens to other people’.
- ‘It’s only a short journey’.
- ‘They look honest’.
The above points are a guide only. Trust your instincts - if you feel something is
wrong, it makes sense to take action to avoid danger.
The police can be contacted by dialling 999 or 112.
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Safety on Transport
Late night transport can be a problem, so think about how you will get back
before you leave home for a night out. The Tube does not run all night so make
sure you know what time the last train is. The buses do run all night. These are
called Night Buses and their frequencies vary. If you are ever wary when using a
Night bus you should always,
if possible,
- Sit downstairs near the driver
- Avoid traveling alone
- Check that you are not followed after you get off the bus
Service Level Agreements
Whilst living at Camberwell Campus you can expect a certain level of service
from us.
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F3 Non Urgent
Response time 48hrs.
Rectification time 14 days
F2 Non urgent priorities
Response time 24hrs.
Rectification time 7 days
F1 urgent priorities
Response time 8hrs.
Rectification time
72 hours.
F0 Emergency
Response time Immediate.
Rectification time
24 hours.
Repair / replacement
of furniture (doesn't
include bed) Replacement
/repair of white goods
(doesn’t include fridge)
Repainting of wall(s)
Replacement / repair to
damaged flooring
Replacement / repair
of portable electrical
items.
Minor damage to wood
work, walls, internal doors
and windows Internet
outage.
Repair / replacement
of bed.
Repair / replacement
of fridge.
Minor plumbing (e.g.
slow leaks, minor
blockages to local
drainage system)
Minor electrical (e.g. plug
sockets not non mains
lightning)
Repair / replace bedroom
door or window locks.
Replace lost keys.
Major electrical outage
(no mains lighting,
heating)
Major plumbing (e.g. major
blockages to mains
drainage system and leaks)
No water supply
Gas outage
Gas leak
Fire
Major structural damage
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Our commitment to you:
- Although these times frames are maximums we will do what we can to resolve
matters within as short a period as we are able.
- If we are unable to rectify the fault immediately we will make safe any health &
safety hazards at the time of our initial response until such time a permanent
solution is put in place.
- If we are unable to meet the maximum rectification time then we will try to
offer you a suitable replacement or alternative solution.
Shops and Banks
The nearest supermarket is a small Spar in the petrol station next door. There
are a selection of other shops at Camberwell Green, about 10 minutes walk from
the Hall. These include a Co-Op and a larger supermarket, Morrisons. For a great
art shop in the area check out Cowling and Wilcox in Orpheus Street, near
Camberwell Green. The nearest banks are located at Camberwell Green and
include Lloyds, Barclays and HSBC. For a wider selection of shops you need to
head further afield into Peckham, which by foot would take approximately 15
minutes, or hop on a bus into Central London.
Smoking Policy
Smoking is not permitted anywhere in the accommodation.
Sports and Leisure Facilities
The nearest leisure centre is Camberwell Leisure Centre, Artichoke Place, off
Camberwell Church Street, London, SE5 8TS
Storage Facilities
There is no additional storage available. If you require extra storage please
speak with a member of the site team for information on local storage facilities.
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Student Centre
The Student Centre offers a huge range of information that can be useful during
your time at University. The Student Centre can be found at
272 High Holborn, WC1V7EY on the first floor
The office number is 020 7514 6230 or you can also look on their web site at
www.arts.ac.uk/student
Some of the services and information they can offer includes:
Health issues | Disability | Immigration | Career Development & Employment
Counselling | Child Care | Funding
Student Union
The University of the Arts London Student Union is an independent student
orientated organisation. The Union is there to represent your rights as a student
as well as organising many student societies and leisure activities. They have bars
and representatives at each college site but their main office is also based at
272 High Holborn, WC1V7EY First floor.
Television Licence
Students who are living in halls of residence and who use a TV in their rooms
must have their own TV licence. TV licenses can be purchased at most post
offices. Students in halls of residence should be aware that frequent inspections
are made on our premises for abuse of TV licensing law by the authorities.
For further info visit www.tvlicensing.co.uk
Terms & Condition of residence
The information contained herein is a guide to living in Camberwell Campus. For
a full detailed list of your actual contractual obligations please refer to your
tenancy agreement. It is important you understand what these are as any breach
of these obligations could result in disciplinary action being taken against you.
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Transport
Camberwell Campus is in Travel Zone 2. The nearest tube station is Oval which
is on the Northern Line. The nearest train station is Peckham Rye or Denmark
Hill. The following buses run past the hall:
12, 36, 171, 345, 436, N89, N136 and N171.
For more detailed journey planning go to www.tfl.gov.uk
Useful Telephone Numbers
Directory Enquiries: 118 118
Emergency Services (police, fire and ambulance): 999 or 112.
Airports
Heathrow: 0870 0000 123
Gatwick: 0870 0002 468
Stansted: 0870 0000 303
Luton: 01582 405 100
London Travel Information: 020 7222 1234.
Train Information: 08457 484950
Eurostar Train Information: 08705 186 186
National Express Coaches: 08705 808080
Victoria Coach Station: 020 7730 3466
Samaritans: 0845 790 9090
National Drugs Help Line: 0800 77 66 00
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Vermin
Please do not throw food out of windows or leave bags of rubbish lying around.
Food and rubbish left lying around often attracts mice, rats, squirrels, birds, flies,
etc. If you do experience or see any vermin in the accommodation then please
report this to site team immediately. UAL has a contract in place with a
professional pest control company.
Upon notification of a sighting we will respond immediately and call in the
contractors. We aim to get our contractors on site within 48hrs of the first report
(if not sooner). We will then follow the recommendations given to us by the pest
control contractors and rectification times may vary according to the nature of
the problem. You will be kept up to date with progress and we expect that you
will follow all instructions given to you to help us eliminate the problem.
Visitors and Overnight Guests
If your guest(s) is not planning on staying overnight then they are required to
leave the hall no later than midnight. Overnight guests may stay for a maximum
of 3 nights within any 14-day period in your study bedroom. Any overnight guest
should be signed in at the main site office.
What should I bring with Me?
You can buy most of the things you will need once you arrive. However, if you
want to come prepared here is a list of things you may want to consider
purchasing:
- Pillow, Duvet, bed linen and towels,
- Cooking utensils including pots and pans.
- Crockery, cutlery and glasses
- Dustbin bags and toilet paper
- Washing up liquid, tea towels, pan scourers etc.
- TV / Radio / CD player
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Please do not bring any additional furniture as it may not comply with current
fire regulations.
Windows
Restrictors are fitted to all windows and must not be tampered with or removed.
If you are unsure of how to open and close the window then speak with a
member of the site team who will be happy to assist. If any part of the window
restrictor is found to have been tampered with or removed the resident(s)
responsible will be charged for the repair or replacement of the broken items.
Your Social Programme
Your Social Programme is what you want it to be and all about you getting to
know your new friends and flatmates in safe and fun environment.
At Camberwell Campus you will get to know your very own Wardens who also
live at site and who will be responsible for helping you settle in to your new
home during those first difficult few weeks and also for arranging a calendar of
social events and activities that you may want to get involved with.
Thanks for taking time to read this information and we hope it has provided the
answers to your questions about living at Camberwell Campus. For further
information refer to University’s website www.arts.ac.uk/housing and please do
not forget to read your tenancy and tenancy regulations.
All information is correct to the best of our knowledge at the time of printing.
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