CallPilot 100 & CallPilot 150 Voice Messaging Solutions for Norstar and Meridian 1

CallPilot 100 & CallPilot 150Voice Messaging Solutionsfor Norstar and Meridian 1

CallPilot 100/150 February, 2001

CallPilot 100/150 Overview

• What is it?– Cross-Platform Voice Messaging solution for both Norstar and Meridian 1

- Release 1.00: Compatibility with all Norstar switches DR5 and later– DR5 working issue 11.07 for Norstar 8x24– DR5 working issue 4.08 for Norstar 6x16

- Release 1.01: Meridian version added: Meridian 1 Option 11C , Meridian 1 Option 11C Mini (X11 Rls. 22 or greater)

• Two Level Platform- CallPilot 100 : CallPilot 100 Norstar; CallPilot 100 Meridian 1- CallPilot 150 : CallPilot 150 Norstar, CallPilot 150 Meridian 1

• Why?– Extends CallPilot user interfaces to the small and medium business customer – Next Generation replacement for Norstar Flash Voice Mail– Provides an alternative to Norstar Voice Mail, Meridian Mail Mini and Meridian Mail

Enhanced Card Option– Global Strategy

CallPilot 100

Norstar

VoiceMail / ACD

CallPilot 150

Norstar

VoiceMail / ACD

CallPilot 100

M1

VoiceMail

CallPilot 150

M1

VoiceMail


CallPilot 100/150 Product Description • Integration with all Norstar Switches DR5 and

later, Meridian 1 Option 11, Option 11C Mini

• CallPilot 100– 4 ports / 6 hours (non-expandable)– 10 - 40 mailboxes– Auto Attendant – Custom Call Routing– Clarify Basic Call Center (Norstar only)

• CallPilot 150 – 8 ports / 16 hours (expandable to 40 hours)– 20 - 100 mailboxes– Automated Attendant– Custom Call Routing– CallPilot Unified Messaging– Digital Networking (VPIM, AMIS)– Clarify Call Center: Basic and Professional

(Norstar only)

CallPilot 100&

CallPilot 150

Norstar Version

CICS

MICS

Option 11C

Option 11C Mini

TCM

CallPilot connects via TCM to:•Norstar Modular Integrated Communications System•Norstar Compact Integrated Communications System•Meridian 1 Option 11C•Meridian 1 Option 11C Mini

TCM

TCM

TCMCallPilot

100&

CallPilot 150

Meridian 1 Version


Dual Platform Overview

• CallPilot 100 — 4 ports / 6 hours storage (non-expandable)

— Limited scalability (10 - 40 mailboxes via keycode)

— Integrated Automated Attendant / Custom Call Routing

— Co-Resident Voicemail or Clarify Call Center Basic Option*

— Customer chooses activation of either Voicemail or Clarify Call Center Basic *

— Voicemail option activates 10 mailboxes (upgradeable to 40 mailboxes)

— Call Center option activates 4 Agents / 2 Queues (upgradeable to 10 agents / 2 Queues)

Small/Medium BusinessSmall/Medium BusinessStand-AloneStand-Alone

Call Pilot 100 – Price Sensitive, Limited Scalability and Applications

* Call Center Applications for Norstar Only


Dual Platform Overview

Enterprise Enterprise Outlet or Outlet or BranchBranch

Call Pilot 150 – Enhanced Scalability, Expandability and Applications

• CallPilot 150—8 ports / 16 hours storage (expandable to 40 hours)

—Scalability: 20-100 mailbox offerings

—Integrated Automated Attendant / Custom Call Routing

– Co-Resident Voicemail or Clarify Call Center Basic Option*— Customer chooses activation of either Voicemail or Clarify Call Center Basic*— Voicemail option activates 20 mailboxes (upgradeable to 100 mailboxes) — Call Center option activates 10 Agents / 2 Queues (upgradeable to Clarify Call

Center Professional)

—Enhanced Application Options (Keycode activated)– CallPilot Unified Messaging– CallPilot VPIM/AMIS Networking– Clarify Call Center Professional*

*Call Center Applications for Norstar only


Voice Mail FeaturesStandard Voice Mail Features

• Auto answer with Personal Greeting

• Broadcast Messages

• Delivery Options (private,urgent,certified)

• Express Messaging

• Guest Mailboxes

• Informational Mailboxes

• Interrupt Caller Leaving a Message

• Message Waiting Notification

• Never Full mailboxes

• Outbound transfer from Mailbox

• Personal Mailboxes

• Pre-recorded greetings (4)

• Primary & Alternate Greetings

• Record a Call

• Recovery of deleted message

• Remote Call Forward to Voice Mail

• Reports

• Timed delivery of messages

Automated Attendant Features

• Call transfer-Blind & screened

• Calling Name Display

• Customer Call Routing (CCR)

• CCR Levels (10)

• CCR Trees(4)

• Dial extension from CCR

• External Transfer on Centrex

• Flexible Business Hours

• Flexible Line Rings before Answer

• Greeting Tables

• Multiple Operators

• Remotely Record Greeting

• Remotely Set Business open/closed

• Reply based on CLID

• Reports

• Single digit menus

• Touch Tone Gate

• Transfer to CCR Tree

• Fax answering


• Message management tool that allows users to manage all their voice and email messages from the convenience of their multimedia equipped PC or laptop

• Integrates with client email applications– MS Exchange– MS Outlook Express, MS Outlook 98, MS Outlook 2000– Netscape 4.5 and >– MS Internet Explorer– EudoraPro– Lotus Notes– Novell Groupwise

CallPilot Unified Messagingfor CallPilot 150


• Option that links either CallPilot 150 systems or CallPilot 150 and other voice messaging systems at different locations using Audio Messaging Interchange Specification (AMIS) and Voice Profile for Internet Mail (VPIM)

• Benefits of Message Networking– Time and cost savings– Easier access to all people within the network– Network-wide efficiencies

CallPilot VPIM/AMIS Networkingfor CallPilot 150

PSTN

Site ASite BInternet

AMIS Networking over PSTNVPIM Networking over Internet

OR


Basic (CallPilot 100/150)Active Agents 10Configurable Agents 20Agent priorities 5Queues 2Announcements 10Maximum Lines 15Routing steps

Day table 6Night table 6

Supervisor Monitor NoIntelligent Routing NoSupervisor Set/Login NoAgent priority by queue NoForced & manual call presentation NoCall Dynamic priority NoClarify Call Center Reporting Yes

Professional(CallPilot 150)Active Agents 48Configurable Agents 100Agent priorities 5Queues 16Announcements 100Maximum Lines 48Routing steps

Day table 20Night table 20

Supervisor Monitor YesIntelligent Routing Yes– CLID/DNIS Routing – Caller Input Routing Basic

and Advanced– Overflow RoutingSupervisor Set/Login YesAgent priority by queue YesForced & manual call presentation YesCall Dynamic priority YesClarify Call Center Reporting Yes

Clarify Basic & Professional Call CenterFeature Comparison(Norstar Version Only)


UnifiedMessaging**

Call CenterOptions***

NetworkingOption

Call CenterUpgrades***

MailboxUpgrades*

NTKC0010 1-Seat Voice

Messaging

CallPilot 100/150 Option Features(when CallPilot Messaging is the primary application)

CallPilot 100 Add-on Options

CallPilot 150 Add-on Options

* 40 Mailbox Maximum** 100 Mailbox Maximum*** Norstar only

CallPilot 100 Base VoiceMail

CallPilot 150 Base VoiceMail

10 Seats Voice

Messaging

NTKC0011 4-Seats Voice

Messaging


Messaging


Messaging


Messaging

NTAB3107 Call Center

NTAB3108 Call Center

Reporting

NTKC0010 1-Seat Voice

Messaging


Messaging


Messaging


Messaging


Messaging


Messaging

NTKC0016Max-Seats Voice

MessagingNTAB3107

Call Center NTAB3108

Call Center Reporting

NTKC0021Professional

Call Center

NTKC0022Prof. Call

Center Upgrade

NTKC0023 1-Agent Call

Center


Center


Center

NTKC0026 Max-Agent Call

Center

NTAB3118 1-Seat Unified

Messaging

NTAB4071 4-Seats Unified

Messaging

NTAB4072 8-Seats Unified

Messaging

NTKC000716-Seats Unified

Messaging


Messaging


Messaging

NTAB4073Max-Seat Unified

Messaging

MailboxUpgrades**

NTKC0001 VPIM/AMIS

Networking

20 Seats Voice

Messaging


Keycode Retrieval System

End-User Customer Site Distributor Site Nortel

1.

Keycode Retrieval Options

WEBKeycode Retrieval System(KRS)

2.

• Installer/technician calls to office/TAC • TAC accesses KRS, inputs platform ID and authorization codes• KRS generates and returns keycode(s). • TAC provides keycode(s) to tech for input.

• Installer/technician from site accesses Web KRS• Installer/technician inputs platform ID and authorization code(s). • KRS generates and returns keycode(s) .


Try & Buy Keycodes

these features free for 60 days:• CallPilot Voicemail on your Clarify Call Center

•NTKC0068

• Clarify Call Center on your CallPilot VoiceMail•NTKC0069

• CallPilot Unified Messaging Unlimited•NTKC0033

• CallPilot Fax Suite•NTKC0034

• CallPilot VPIM/AMIS Networking•NTKC0027

It easy! Get your Try & Buy keycode from KRS using your browser

Try these features free for 60 daysCallPilot voicemail on your Clarify Call Center

NTKC0068Clarify Call Center on your CallPilot VoiceMail

NTKC0069CallPilot Unified Messaging Unlimited

NTKC0033CallPilot VPIM/AMIS Networking

NTKC0027It’s easy! Get your Try & Buy Keycode from KRS Using your browser


CallPilot Platform Migration Strategy

Two distinct platforms with clear market positioning without migration between platforms

CallPilot100• 10-40 mailbox expansion• 4 ports, 6 hours (fixed)• AA/CCR• Clarify Basic Call Center*

CallPilot 150• 20-100 mailbox expansion• 8 ports, 16 hours (storage expandable)• AA/CCR• Clarify Basic and/or Professional Call Center*• CallPilot Unified Messaging, Digital Networking (VPIM/AMIS)

*Norstar Only

CallPilot100/150• Meridian 1 Version

CallPilot100/150• Norstar Version

Migration between Norstar and M1 versions will beavailable via software upgrade

Documents

CallPilot 100 & CallPilot 150 Voice Messaging Solutions for Norstar and Meridian 1