CHRISTOPHER M. WRIGHTCANTON, GA 30115 • 703-966-4590 • CHRISTOPHER.PATS@GMAIL.COM

SUMMARY

Self-motivated individual with exemplary client facing, business development, mentoring and leadership skills with a strong passion for IT. Adds value and drives business forward with a natural sales acumen, ability to tangibly measure performance through revenue generation and utilization of client management and leadership skills, contributing to a company’s expansion within the market, while continuing to grow and develop professionally within the organization.

PROFESSIONAL EXPERIENCE

RECRUITING MANAGER ~ SNI Technologies, Atlanta, GA, 2015-Present● Responsible for full-desk sales and recruiting of technology professionals on a Direct Hire, contract-to-hire and

contract basis, including negotiation of pricing.● Developed and maintained effective partnerships with technology leaders across various industry lines to assess their

hiring needs or other opportunities for staff augmentation.● Worked as a part of a team to develop new tactics and best practices for obtaining new business and increasing

sales.

PROGRAM MANAGER ~ Scientific Games International, Alpharetta, GA, 2010-2015● Acted as a critical liaison for all internal customers for assigned games, including, programming, creative services,

pre-manufacturing, production control, scheduling, finishing and shipping, sales and marketing, etc. ● Increased revenue by upselling options and features, resulting in increased profit.● Used data analysis to develop strategies which efficiently and effectively managed and prioritized the process flow of

games for assigned clients from approved prize structure and conceptual art through manufacturing, delivery and game launch.

● Performed trend analysis to provide creative direction in production art manufacturing process on behalf of SGI and the Client and developed recommendations for Client review and approval.

● Used various project management techniques for the successful creation of all aspects of the printed product including game delivery, production, and launch timelines, game specific marketing materials including, ITVM and point of sale materials, EPPOS, retailer materials and packaging and delivery reports.

● Conducted weekly client team calls, identified market trends and recommended game concepts and strategic launch plans to increase instant product growth and increase lottery revenue.

● Performed process analysis to recommend resolutions for game-related issues during the development, manufacturing and roll out processes for each instant game.

● Drove and assisted in the development and refinement of internal procedures/processes to ensure a smooth departmental workflow.

● Created and executed final game specifications needed for game creation by pre-manufacturing, manufacturing, Quality Control, Packaging & Shipping departments.

● Ensured all legal requirements were secured including trademark searches, licensing agreements and third party contracts.

● Conducted periodic press checks and used independent discretion to ensure product quality was consistent with Client expectations and SGI quality standards.

MANAGER ~ GameStop Stores, Atlanta, GA, 2008-2010● Developed and implemented operational practices and systems which insured and maintained high standards of

success.● Identified and focused on core business drivers which elevated store #5524 to the 95th percentile in overall

performance.● Performed market and business analysis to identify and improve core business drivers resulting in the highest

quarter-over-quarter increase in sales, reservations, subscriptions, and customer service scores at store #931.● Actively recruited and developed talent at stores #5524 and #931 which ensured and maintained the high standards

and expectations previously set forth.● Through training in talent development minimized and maintain turnover to well below the company average.● Used recruiting and talent development built highly effective and successful teams at stores #5524 and #931.

MANAGER ~ Nordstrom Restaurants Espresso Bar, Atlanta, GA, 2007-2008● Reduced operating cost by balancing inventory and lowering food costs.● Audited and reviewed vendors in order to identify areas for process and product improvement.● Continually negotiated with current and alternative vendors to find areas to increase margins.● Researched market demographics and current industry trends to identify new products better suited to local clientele.● Increased margins by diligently analyzing and managing P&L to identify areas of cost reduction and growth. ● Built and maintained business to business relationships with surrounding stores.

● Developed various marketing campaigns and promotions which drove sales.● Supervised daily operations and created a successful team which delivered extraordinary customer service. 

NATIONAL DIRECTOR OF OPERATION AND TRAINING ~ Saxbys Coffee Worldwide LLC, Philadelphia, PA, 2006-2007● Supervised and assisted in all aspects of store develop and operations including site procurement, build out time,

vendor management, equipment delivery, store layout and design ,launch planning and organizing grand opening events.

● Opened 19 new stores training Area Developers, Franchisee Owners, and Associates on all aspects of daily operations to include operational store flow and organization, merchandising, inventory management, business development, POS functionality, talent acquisition, training and execution of extraordinary customer service.

● Developed and mentored General Managers of all stores on how to implement exceptional management programs, deliver phenomenal customer service, recruiting, vendor acquisition building business to business relationships enabling them to increase their sales and enhance the Saxbys Coffee brand.

● Created rolled out company-wide programs designed to strengthen each store’s performance to meet and exceed company operational and organizational objectives.

● Audited vendors, service providers, and franchises on key business indicators identifying issues, concerns, and opportunities for improvement.

● Developed data-driven coaching and individual action plans for stores, vendors and service providers. Identified areas of improvement in company procedures and process.

● Refined and implemented operational and training procedures increasing performance and strengthening company brand.

● Developed and implemented a system that prioritized and routed communications to and from the company’s the training and operational departments subsequently filtering communications, bulletins and programs to all thirty stores operating under the Saxbys Coffee Worldwide brand.

● Preformed regional and local market analysis to identify key business drivers increasing revenue and brand growth.● Conducted weekly calls with support staff and stores leadership team to ensure each store had the tools and

programs necessary to drive business, increase margins, build community and business relationships, increase revenue and develop and train talent .

GENERAL MANAGER AND TRAINER ~ Starbucks Coffee Company, Alexandria, VA, 2002-2006● Managed daily operations for a store with an average staff of 25 associates and average net sales of $27,000/week.● Implemented service systems which consistently yielded customer service scores in the 90th percentile.● Implemented merchandising, sales and marketing systems which doubled store’s retail sales.● Developed and managed core business drivers resulting double digit comp growth.● Tracked P&L's to identify growth opportunities and increase revenue.● Used goal creation, action, training and support planning to help team achieve professional growth. .● Developed store talent through recruiting and customized training plans.● Certified “Manager Coach Mentor” responsible for training and developing new store managers company-wide.● Certified classroom facilitator responsible for leading various corporate training courses company-wide.

BEHAVIORAL SPECIALIST ~ LaPlante Center, Wakefield, RI, 1998-2000● Supervised school and home-based behavioral modification therapy.● Developed behavioral goals and objectives for autistic and behaviorally challenged clients.● Designed and implemented programs to ensure achievement of goals and objectives.● Facilitated weekly meetings between staff, clients, and other agencies to monitor progress and address various

issues.

EDUCATIO N BACHELOR OF ARTS, PSYCHOLOGY ~ University of Rhode Island, May 1998

● 3.9 GPA● Graduated Summa Cum Laude

VOLUNTEER AND CIVIC ROLES ● Member of International Mountain Bike Association (IMBA) Bike Patrol● Board Appointed Trail Coordinator for the Woodstock Chapter of Southern Off Road Bicycle Association (SORBA)