Buttercups Training Dispensing Assistant Course · Buttercups Training Dispensing Assistant Course ... one psychological barrier to communication ... stages of the assembly process

Buttercups Training

Dispensing Assistant Course Welcome to the Buttercups Dispensing Assistant Course! This course is designed to be completed by pharmacy support staff involved in the supply or manufacture of prescribed medicines or the management of pharmacy stock. It has been written by Buttercups Training Ltd. Upon successful completion of this course you will be a qualified Dispensing/Pharmacy Assistant and will have met the Pharmacy Regulator's minimum requirements for staff working in pharmacies.

The course modules provide the underpinning knowledge for the qualification. Most students will complete modules 1-12, however, those involved in the manufacture of medicines within hospitals and manufacturing units will need to complete additional modules (and possibly omit one or more of the first 12 modules) to ensure the course meets their needs. If you are involved in the manufacture of medicines you will be advised which modules to complete upon enrolment. The objectives for each module can be found in the course matrix which follows this introduction and are repeated on the first page of each module. Any reference sources needed are also given at the start of the module. You should record the title of the Standard Operating Procedures (SOPs) that are relevant to each module either in the space provided on page 1, or within your workbook. SOPs are introduced in Module 1 and whilst studying this course you must ensure you locate and read the ones relevant to your role as staff must abide by them at all times. After each module there is a set of activities to complete which can be found in the separate workbook. These vary from module to module and are designed to allow you to demonstrate your understanding of the module and how to apply the knowledge you have acquired to your working practice. You cannot complete the course if you do not submit the completed learner agreement and all relevant workbook declarations. TThhee aannsswweerrss wwrriitttteenn iinn yyoouurr wwoorrkkbbooookk aanndd aallll ddaatteess aanndd ssiiggnnaattuurreess mmuusstt bbee iinn iinnkk.. The completed tasks do not need to be sent to Buttercups for assessment at the end of each module but they must be completed and kept in a safe place as they may need to be submitted for verification at any time, even after you have completed the course. At the end of each module's tasks your pharmacist/pharmacy technician will need to review your answers. Once this is done, they then sign the declaration for that module to confirm they have reviewed the work and are satisfied you are competently putting the knowledge acquired into practice.

Course Structure

The Modules

The Workbook Tasks

In

trod

uctio

n

Introduction

Buttercups Training

Dispensing Assistant Course

Introduction Version 3: January 2011 Page 2 Copyright Buttercups Training Ltd

Introduction

Once the declaration has been completed by your pharmacist/pharmacy technician you should complete the multiple-choice assessment questions for the module. TThhee aannsswweerrss ttoo tthhee mmuullttiippllee--cchhooiiccee qquueessttiioonnss mmuusstt bbee wwrriitttteenn iinn iinnkk aanndd aa mmaaxxiimmuumm ooff ttwwoo

mmoodduulleess sshhoouulldd bbee ssuubbmmiitttteedd ffoorr mmaarrkkiinngg aatt aannyy ttiimmee.. Write your name and pharmacy address neatly on each sheet and photocopy your work before sending the originals to Buttercups for marking. Homework is marked on receipt and returned by second class mail within 48 hours. If you have not received your marked work within a week please contact us. Pass Marks

The pass mark for each module is 70%, except for calculations where students must achieve 100%. If you do not pass a module the questions answered incorrectly will be identified and you will be given the opportunity to submit them again. If you do not pass on resubmission, a different set of questions will be sent to you. If you fail to meet the pass mark you may be withdrawn from the course prior to discussion with your employer. The course will typically take a year to complete, this is based on the assumption that at least one module will be completed each month. If you fall behind, please get in touch so we can work together to get you back on track. A sample learning log is available on the course website (see below) which can be used to set target dates and record your progress. Alternatively, the course matrix which follows has a blank column which can be used to record target and completion dates if preferred. Candidates completing this course as part of a funded programme e.g. as part of an apprenticeship, must complete the learning logs issued by the Funding Team at Buttercups.

At the very beginning of your workbook there is a Learner Agreement for you and your supervising pharmacist/pharmacy technician to read and sign before you start the course. It sets out your responsibilities, those of your supervising pharmacist/pharmacy technician and those of Buttercups Training as your training provider. TThhee ccoommpplleetteedd aaggrreeeemmeenntt mmuusstt bbee ssuubbmmiitttteedd wwiitthh tthhee mmuullttiippllee--cchhooiiccee aasssseessssmmeenntt qquueessttiioonnss ffoorr

MMoodduullee 11..

The Workbook Multiple-Choice Assessment Questions

Course Duration

Learner Agreement

Buttercups Training



Introduction

Upon enrolment you will be issued with a username and password for the Buttercups Pharmacy e-learning Training Service (PeTS) website which can be accessed through our main website (address below). The PeTS site allows you to view your module marks and access the Frequently Asked Questions (FAQ) area for this course. Students are also notified of course updates and amendments through this website. The student handbook is also available on-line and contains information about how the course is assessed, our plagiarism policy and the appeals process. If you need help with your coursework you can call the student support line on the number below. It is manned in the evenings and at weekends, as well as during office hours. You can also e-mail us for help. If you have any special learning needs, or need additional support for any reason, please let us know. We can help you to get the most from your course.

WWee pprriiddee oouurrsseellvveess oonn bbeeiinngg aa

ffrriieennddllyy ttrraaiinniinngg pprroovviiddeerr ssoo pplleeaassee

ccoonnttaacctt uuss wwiitthh aannyy qquueerriieess.. OOnnee ooff

uuss wwiillll bbee aabbllee ttoo hheellpp!!

Information, Support and Guidance

Contact Details Tel: 0115 9374936 E-mail: [email protected] Fax: 0115 9371675 www.buttercups.co.uk

Buttercups Training Ltd 1-2 The Courtyard Main Street Keyworth Nottingham NG12 5AW

http://www.buttercups.co.uk/

Buttercups Training



Introduction

Module Objectives Target & Achievement Dates

Module 1 Working in the Pharmacy Team Training Solution Training Module Training Workbook

By the end of this module a student will be able to:

Identify key members of the Pharmacy Team

Discuss the importance of effective communication and good working relationships on teamwork

Describe the structure of the Health Service

Outline the role of other organisations in relation to pharmacy

State what a standard operating procedure is and know the importance of adhering to standard operating procedures at all times

Name three reference sources used frequently by the Pharmacy Team

Module 2 Communicating with Pharmacy Customers Training Solution Training Module Training Workbook

By the end of this module a student will be able

to:

Give examples of internal and external customers

Explain the difference between verbal and non-verbal communication

Give an example of one physical barrier and one psychological barrier to communication

Identify patients with special communication needs

Briefly explain the way the Data Protection Act 1998 affects the information you can provide to customers

List some of the services that pharmacies offer

Handle complaints according to their organisation's procedures

Dispensing Assistant Course Contents Matrix

Buttercups Training



Introduction

Module Objective Target & Achievement Dates

Module 3 Law, Regulations and Health and Safety in Pharmacy Training Solution Training Module Training Workbook


Name the laws that affect pharmacy and understand their impact on practice

Name and understand the health and safety laws that relate to pharmacy

Module 4 Receiving a Prescription Training Solution Training Module Training Workbook


Recognise private and NHS prescription

forms

Check that a prescription meets the legal

requirements

Confirm that a prescription contains

sufficient information for dispensing

Understand Latin abbreviations used on

prescriptions

Explain what to do if they suspect a

prescription is fraudulent

Understand the procedures and records

which must be kept for emergency

supplies of prescription-only medicines

Module 5 The Drug Tariff Training Solution Training Module Training Workbook


Confirm whether a medicine, food or

cosmetic can be prescribed under the

National Health Service (NHS)

Correctly endorse prescriptions

Locate and use the Dental and Nurse

Practitioner Formularies in the Drug Tariff

Calculate the charges payable for

prescriptions

Buttercups Training



Introduction


Module 6 Controlled Drugs Training Solution Training Module Training Workbook

By the end of this module a student will:

Have an understanding of the Misuse of

Drugs Act 1976 and the Misuse of Drugs

Regulations 2001, as amended

Be able to check that prescriptions for

Controlled Drugs meet all the legal

requirements

Know the records which must be kept in

relation to the receipt and supply of

Controlled Drugs

Know the storage requirements for

Controlled Drugs

Have an understanding of the rules

relating to the destruction of Controlled

Drugs

Be aware of the use of Controlled Drugs in

the treatment of addiction

Module 7 Calculations Training Solution Training Module Training Workbook


Convert quantities between units of mass and

between units of volume

Calculate the percentage strength of a

product

Work out the quantity to supply based on the

dose and duration of treatment

Calculate a dose based on a patient's weight

Calculate the quantity of ingredients needed

for an extemporaneous preparation from the

formula

Buttercups Training



Introduction


Module 8 Assembling a Prescription Training Solution Training Module Training Workbook


Understand the equipment and facilities a

dispensary should have and know their

importance

Understand some of the risks associated

with dispensing and how to minimise those

risks

Have a working knowledge of the different

stages of the assembly process

Know the details which need to be on the

label of a dispensed medicine

Be able to perform an in-process self-check

of dispensed items

Module 9 Giving Out a Prescription and Patient Counselling Training Solution Training Module Training Workbook

By the end of this module a student will:

Know their role/responsibilities in relation

to supplying prescribed items and

counselling patients

Know the importance of maintaining patient

confidentiality when counselling a patient

Understand the importance of confirming a

patient's name and address at the point of

supply

Have an awareness of the key points

discussed when counselling a patient

Understand that in addition to telling

patients information about their

prescription it may be necessary to

demonstrate how to use an item, provide

written information, or refer the patient to

an electronic source of information

Know when and how to refer to their

pharmacist or a pharmacy technician when

counselling patients

Buttercups Training



Introduction


Module 10 Ordering, Receiving, Storing and Issuing Stock Training Solution Training Module Training Workbook


to:

List the things that need to be considered

before an order is placed

Name the common sources of

pharmaceutical stock

Identify the checks that should take place

before an order is placed and upon receipt

Give examples of items requiring special

storage conditions

List the factors that can affect the stability

of medicines

Describe how stock should be stored

Outline the process of issuing stock

State the four categories assigned to

recalled products

Module 11 Medicines for Veterinary Use Training Solution Training Module Training Workbook


to:

State the different classifications of

veterinary medicines

Confirm whether a prescription for a

veterinary medicine meets all the legal

requirements

Know the records to make when

supplying a veterinary medicine

Have an understanding of the

"prescribing cascade" system used by

veterinary surgeons

State the identification number of the

form used to report suspected adverse

reactions to veterinary medicines

Buttercups Training



Introduction


Module 12 Dispensing Errors Training Solution Training Module Training Workbook

By the end of this module a student will be

able to

Give examples of common errors

Be able to classify errors

State the possible consequences of an

error

Identify factors that contribute to and can

cause errors

Suggest ways to prevent errors

State their organisation's procedure for

reporting near misses and errors

State their role and responsibilities in

managing an error

Documents

Buttercups Training Dispensing Assistant Course · Buttercups Training Dispensing Assistant Course ... one psychological barrier to communication ... stages of the assembly process