BUSINESS PROCESSREENGINEERING

By CA Anushri Agrawal ( AIR 6 )CA Anushri Agrawal

What is Business Process

• A process is a set of logically related tasks or activitiesoriented towards achieving a specified outcome.

• a business process involves a number of steps performed bydifferent people in different departments

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• Core processes are extremely critical for thesuccess and survival of the enterprise.

a) Competitive advantageb) Creates value for customersc) May change over a period of timed) Realize the business visione) Examples

• Core processes are extremely critical for thesuccess and survival of the enterprise.

a) Competitive advantageb) Creates value for customersc) May change over a period of timed) Realize the business visione) Examples

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Developmentand delivery of

product orservice

Developmentand delivery of

product orservice

Interface withcustomer

Managementactivities

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What is reengineering

Radical redesign

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What is Business Process Reengineering• Business Process Reengineering (BPR) refers to the analysis and

redesign of workflows and processes both within and betweenthe organizations

• Business process reengineering means starting all over, startingfrom scratch.

Reengineering begins with a fundamental thinking

• Business Process Reengineering (BPR) refers to the analysis andredesign of workflows and processes both within and betweenthe organizations

• Business process reengineering means starting all over, startingfrom scratch.

Reengineering begins with a fundamental thinking

Radical redesigning of process

Aims at dramatic improvement in performance

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Why

CENTRAL THRUST OF BPR

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How

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Role of IT

Impact of IT-systems are identified as:• Compression of time• Overcoming restrictions of geography and/or

distance• Restructuring of relationships

Impact of IT-systems are identified as:• Compression of time• Overcoming restrictions of geography and/or

distance• Restructuring of relationships

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How BPR is differentDiscarding the existing rules

and proceduresDiscarding the existing rules

and procedures

IT for evolving new processrather than automating

existing one

IT for evolving new processrather than automating

existing one

Cross functional perspectiveCross functional perspective

• No partial modifications• No marginal improvement• No partial modifications• No marginal improvement

• Rational, simple and efficientredesign of work structure

• Rational, simple and efficientredesign of work structure

• Multi dimensional approachdisregarding the constraints ofdepartmental boundaries

• Multi dimensional approachdisregarding the constraints ofdepartmental boundaries

Discarding the existing rulesand procedures

IT for evolving new processrather than automating

existing one

Cross functional perspectiveCross functional perspective

Massive Organizationalchange

Massive Organizationalchange

• Multi dimensional approachdisregarding the constraints ofdepartmental boundaries

• Multi dimensional approachdisregarding the constraints ofdepartmental boundaries

• From task oriented to processoriented

• People have the choice

• From task oriented to processoriented

• People have the choice

It is imperative to be supported by the vision and commitment ofthe top leadership of the organizationCA Anushri Agrawal

Problems

• Challenging • Time andexpenditure

• Setting oftargets can bedifficult

CA Anushri Agrawal

CA Anushri Agrawal