IT Priorities• Minimize CAPEX • Maximize

employee productivity

• Grow the business• Add new compute

resources real-time to support growth

• Meet compliance requirements

• Business continuity and disaster recovery protection

• Manage change• Upgrade aging IT

infrastructure• Manage IT

infrastructure and growth without adding staff

• Optimize server utilization

• Ensure disaster recovery protection

• Focus staff on growth initiatives

Business Priorities

IT Priorities• How can I monitor and mange my growing

number of servers and network devices without adding IT staff?

• How do I get my limited IT staff to spend more time on growth initiatives and less time on routine tasks?

Network and Server Management & Monitoring Address Many IT Priorities

• How can I do a better job of making sure our business applications and networks are running at all times, and minimize downtime when a server or network device goes down?

• How can I ensure my server and network devices are as secure as possible with the most current patches and upgrades installed?

• How can I ensure my servers are secure from security threats?

Server Management & Monitoring

• Management and Monitoring– Manage a businesses on premises servers– EarthLink corrects server issues until resolution, including the call out for parts

replacement and repair• Basic – Covers the Windows OS (covers white box and VM)• Standard – Covers Windows OS and also the hardware (enterprise class HP, Dell,

IBM)

• Option for Monitoring Only or Security Only– Monitoring - Ping for up/down status– Security – Patch and AV - compliments Endpoint Management & Security

• Optional Services:− Backup and Recovery (provided by HP LiveVault)

• OS and Hardware Supported:– Hardware: Enterprise Class HP, Dell, IBM– OS: Windows, VMware ESX (standard only)– Active Directory Management

Server Management & Monitoring FeaturesMonitored Only

Managed & Monitored Basic

Managed & Monitored Standard

24x7 Staffed Monitoring P P PAdministrative Access to Dashboard P P PEvent Notification (Notify Only) P P PEvent Management (Receive, Log, Classify & Track) P P P

Asset Tracking (Dashboard) P P PAnti-Malware (Anti-Virus/Spyware) Protection P PIncident Management, Remediation & Root Cause Analysis P PWindows Security Patch Management P PSoftware Distribution P PEnterprise Change Management (SSAE 16 SOC-2 Certified) P PActive Directory Management P P

Basic Login Scripts P PNTFS & Shared folder & file permission management P POS & Networking Service Management P PProblem Management & Exception Reporting PPlanned and Unplanned Maintenance PConfiguration Management PProactive Hardware Monitoring & Management POffsite Backup & Recovery Optional Optional Optional

Server Management & MonitoringAre you considering moving all or some of their servers to the Cloud in the near or long term?• EarthLink Cloud Hosting, we can manage your servers in the Cloud

and manage your on-premises servers• On-premises servers can be migrated to the Cloud on a phased

approach that you control

Network Management & Monitoring

Both Monitoring and Management of a businesses on-premises devices− Supports: Load Balancers, Network Firewalls, Network Routers, Network Switches,

SSL VPN Concentrators, WAN Accelerators and Wireless Access Points− 24x7 monitoring of all devices− EarthLink corrects device issues until resolution, including call out for parts

replacements and repairs− Network monitoring and management tools installed and configured− Provides a real-time web interface for viewing state of devices, with metrics & reports

Monitoring for customers on-premises SAN− Includes 24/7 monitoring services portal for viewing metrics and reports− Earthlink notifies customer of faults

Service Levels− Basic and Standard Service levels with features detailed in following slides

Network Management & Monitoring FeaturesFeatures Basic Standard

24x7 Staffed Monitoring – Tier 3 Network Support P PConfigure Simple Network Management Protocol (SNMP) network Devices P PAsset Tracking - Network Documentation – Network Diagram and Inventory P PConfigure Tools to recognize managed devices P PIncident Management P PAccess to Dashboard P PMonitor Device Status – Proactive Hardware Monitoring P PAd-hoc device reporting P PChange Management (SSAE 16 SOC2 Certified) P PIntegrated Response Center (IRC) Case Tracking & Reporting P PEvent Management (Receive, Log, Classify & Notify) P PClient-specific Escalation & Notification Procedures P PException Reporting PConfiguration Management PProblem Management & Root Cause Analysis (RCA) PPlanned and Unplanned Maintenance & Remediation PProactive Hardware Monitoring & Management PFour (4) hours of service per month PTechnical Contact Escalation PSupplier & RMA Management PCircuit Remediation with Telco P

Server and Network Management & Monitoring– Key Benefits

Predictable OPEX− Avoid hiring and training additional IT staff to manage/monitor network devices and

servers

Improve Network Reliability and Performance− EarthLink rapidly identifies and corrects network issues− Keep business running without interruptions− Better customer experience− Keep employees productive

Network Visibility− Portal provides real-time awareness of server status− Metrics and reports to improve planning process

Redeploy IT staff − Focus IT staff on business building projects