Business News - June/July 2016

Business News

JUNE/JULY: 2016 VOLUME 31: #3 I 0834-2016

Photo Credit: Kenneth J. Harvey

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table of contents

JUNE/JULY: 2016VOLUME 31: #3

Business News is a publication of theSt. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributions do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Interim Editor: Kristann TempletonPrinted by: Transcontinental MediaLayout: image4

ST. JOHN’S BOARD OF TRADE EXECUTIVE

Des Whelan ChairDorothy Keating Senior Vice-ChairAndrea Stack First Vice-ChairJanis Byrne Second Vice-ChairKim Keating Immediate Past ChairKendra MacDonald Treasurer

BOARD OF DIRECTORS

Andrew Wadden Kim PaddonJon Drover Don-E CoadyWilfred J. Zerbe Marilyn ButlandJustin Ladha

STAFF

Nancy Healey Chief Executive Officer

Margie Davis Account Executive

Wander Palmer Account Executive

Rhonda Tulk-Lane Policy & Advocacy Specialist

Lorraine Ennis Business Affairs Manager

Jackie Bryant-Cumby Member Relations Administrator

Brendan Hagerty Labrador & Labour Market Specialist

Renee Tizzard-Kearley Manager, Finance & Compliance

Lesley Galgay Resilience Specialist

Bobbi Dunphy Communications & Advocacy Specialist

ST. JOHN’S BOARD OF TRADE

34 Harvey RoadP.O. Box 5127St. John’s, NL A1C 5V5Canada

Tel: 709.726.2961Fax: 709.726.2003E-mail: [email protected]

www.bot.nf.ca

In this issue . . .

Cover Story .........................................................................................................................................................2Chair’s Message ...............................................................................................................................................3Welcome New Staff ........................................................................................................................................5Upcoming Events .....................................................................................................................................6 - 7Point of View...................................................................................................................................................10Working For You ............................................................................................................................................12Ambassadors ........................................................................................................................................14 - 15Bullet Proof Your Business ......................................................................................................................16Member Benefits ................................................................................................................................24 - 25Grow Your Business .......................................................................................................................... 30 - 31Around the Board ...............................................................................................................................32 - 34Member News ...................................................................................................................................... 35 - 37New Members ................................................................................................................................................38Member Profiles ............................................................................................................................................39The Economy ..................................................................................................................................................40Feature Editorials

Helping You Get the Most Out of Your Membership ..................................................................................8To Innovate Or Not To Innovate – Is It An Option? ................................................................................... 19Partnerships Key To Success At Nunacor Development Corporation ..................................................20An Outsider’s Insight into St. John’s Board of Trade................................................................................21Exporting: Why it’s the Secret to Business Success ...............................................................................23Self-Driving Big Rigs: Fact or Foe ..............................................................................................................27Change Islands: Dump Truck Recovery .....................................................................................................28Export/Import: 3 Key Ways Choosing A Free Trade Agreement Country Can Simplify The Journey ..29

2 I BUSINESS NEWS JUNE/JULY: 2016

Oceanex - Service you can count on!

Vessel RefitsA key element of ensuring its continued ability to provide a reliable, consistent service, Oceanex strategically plans its vessel refit programs to ensure minimal disruption to customer service. From January to May of this year, Oceanex planned refits and drydockings of all its vessels starting with the Oceanex Avalon in January. This was followed by the drydockings of the Oceanex Connaigra in March and the Oceanex Sanderling in April/May. Timing of the refits is critical and scheduled to best accommodate customer requirements. While adding considerable cost to the refit program, Oceanex opted to charter the Stena Carrier for the duration of the refits as part of its commitment to delivering a seamless, consistent service to its customer and ultimately people throughout Newfoundland.

Delivering freshness right to your door! (Photo credit: Kenneth J. Harvey)

April 2016 – Oceanex Sanderling bow thrusters overhaul - Gibraltar

Oceanex has been providing transportation services to Newfoundlanders for more than 100 years. Newfoundland owned and operated, Oceanex is ISO 9001:2008 certified and focused on ensuring it provides a safe, cost effective, and reliable service to the province. Its more than 400 experienced transportation specialists are incredibly proud of the exceptional service provided, maintaining better than 99% on-time performance year after year. Their efforts have not gone unnoticed – Oceanex has been named one of Canada’s Best Managed Companies since 2011 and achieved Gold Member status in 2014. Oceanex also received the Kaizen Excellence Award from Toyota Canada in recognition of its achievements as a key logistics partner in 2015 and the St. John’s Board of Trade Business Excellence Award for customer service and reliability. Most recently, Oceanex was selected by Coca Cola as “Supplier of the Year 2015” for long haul transportation.

To find out more, visit our website at www.oceanex.com and follow us on Twitter @Officialoceanex.

In February 2016, Oceanex announced the formation of a Third Party Logistics division (3PL). Oceanex Global Logistics, now in full throttle, was established to meet the growing customer demand to provide the high level of quality service and reliability customers have become accustomed to for other key markets within North America. Through its 3PL division, Oceanex can expand its services into additional markets. These services include:

• Truck Load• LTL• Project & Over-dimensional• Intermodal• Warehousing• Hot Shots

Oceanex’s expansion of service offerings is in keeping with its strategic plan, mission and vision to become the most successful transportation company in Eastern Canada.

Refrigerated ServicesThe Oceanex team is always looking for ways to better serve the province. With that in mind it recently expanded its refrigerated service offering by adding to the existing fleet 125 new 53’ marine rated refrigerated containers to handle domestic fresh and frozen goods, an investment in excess of $8 million. This number of units allows the company to handle over 40 loads per week of temperature controlled goods moving to the island in addition to its previous capacity. The new containers entered into service in February and have been active in the delivery of fresh and frozen goods from central Canada to all points throughout Newfoundland. They are also being used for the export of seafood from Newfoundland to delivery points across North America. Each unit is equipped with an ArrowSpot tracking system, a dedicated real-time monitoring device, allowing for 24/7 tracking, temperature monitoring and control. Oceanex’s 53’ refrigerated containers operate on a dual-

The following are some highlights of activities at Oceanex in 2016:

energy source, both electric and diesel, which provide for safe operations at all times. Additionally, these units allow Oceanex to reduce its carbon footprint and provide a greener, more environmentally responsible alternative. Oceanex is currently ISO 9001:2008 Certified and we are also in the process of ensuring proper Preventative Control Programs (PCP), such as the Food Safety Program, are in place. Safety is one of our core values and food safety is no exception!

I 3VOLUME 31: #3

For almost 30 years, Canada has been losing its competitive edge, lagging behind the United States and most OECD countries. Last September we slipped another notch to rank 15th on the World Economic Forum’s annual list of most competitive countries, down from 9th place in 2009.

This is an important issue for businesses located in Newfoundland and Labrador as they attempt to advance the productivity and competitiveness of the region. Businesses are experiencing rising costs, increasing competition from businesses outside the region, lack of availability of skilled labor, and gaps in innovation.

Chair’s Message

What is bulletproofing your business all about?

CHAIRDES WHELAN

community is resilient that they can manage through slow times and invest in their business in the good times.

NL has so much potential, but there are many threats to ensuring our economy remains strong and prosperous in the years to come. If we are not strategic and focused we run the risk of being victims to happenstance.

We would prefer to be masters of our own collective economic destiny and we want our local business community to take stock of their business health. A successful private sector is at the core of any prosperous and sustainable economy.

All businesses need to prepare a vision and plan for their future prosperity within the framework of this province. Our research has indicated that most businesses recognize that succession planning is critical but few have actually put a plan in place.

Now is the time to invest in the technology, people, markets and innovations that will see our continued success in 2020 and beyond.

Business will need to make plans for how they see themselves in the next 5-20 years. They will have to invest in business development activities, export markets, research and development, innovation, productivity improvements, sourcing the right talent. But first they will need to do an assessment of their current business practices.

The St. John’s Board of Trade is developing a resilience initiative entitled Bulletproofing your business. We are challenging our members to ensure they are resilient.

The Board will be holding a series of luncheons, seminars and lunch and learns on various topics under the Bulletproofing your business theme

“The future ain’t what it used to be.”—Des Whelan

As part of the St. John’s Board of trade’s resilience initiative, a key pillar of our strategic Plan, the St. John’s Board of Trade has identified the need for businesses to be proactive. The past 5 years have been the best ever for small and medium sized businesses in Newfoundland and Labrador, but the winds of economic fortune are changing and businesses need to shift and be nimble to chase the next opportunities.

Failure to Plan is a Plan to Fail

Complacency is the biggest concern. Our research indicates that most small businesses do not have a well-articulated plan for their future. Too many businesses are too busy everyday working in their business instead of on their business.

A strong vibrant small business community is essential to the economy of Newfoundland and Labrador. As so much of our economy is dependent upon natural resource namely oil and gas and mining which can suffer incredible swings we need to help ensure our small business

including, marketing, Human resources, innovation, exporting visioning and succession planning.

Our bimonthly magazine will feature a Bulletproofing your business article each issue, featuring advice from local experts on one of these themes.

We will share via social media links to articles on bulletproofing your business.

Here are some things to think about as you contemplate your businesses future.

Human resourcesOnly 25% of occupations that exist in the 1960s exist today. With the fast-pace of technology, aging demographics and shifting population recruiting and maintaining the right talent is more challenging than ever. Ensuring your business has the labor force for the 21st-century is critical. The board of trade can help with advice on International recruitment, upskilling and retraining.

Disruptive technologyArtificial intelligence, advanced robotics - Is your business prepared for disruptive technologies? Don’t think it can happen

continued on page 4 . . .


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to your business? Ask your next cabbie.

Uber, Airbnb, 3D printing are all examples of technologies that seem to have disrupted an entire industry overnight. All businesses need to prepare for the age of disruption by cultivating awareness, making your business more agile and building the right culture.

Marketing & SalesThe internet has turned retail upside down. Local business can now sell their products and services around the world and international companies that

. . . continued from page 3 - Chair’s Message

For more information about how you can bulletproof your business contact the St. John’s board of Trade at ww.stjohnsbot.ca

don’t have a store front presence like Amazon can capture a huge market share. Businesses have to be more adept in their marketing and sales strategies.

VisioningYogi Berra said it all “If you don’t know where you are going you will end up

somewhere else.” Businesses need to articulate a vision for the future and develop a plan to get there. Failure to plan is plan to fail. Business must pause from the day to day routine and develop vision and strategy for their future.

Succession planning70% of business owners are set to retire in the next 10 years. The vast majority of these owners are counting on the sale of their business to fund their retirement plans. Succession planning is critical to business continuity.

ExportingAccording to Export Development Canada companies that export are more innovative, productive, and profitable and risk averse. Newfoundland and Labrador, and Canada for that matter are very small domestic markets and companies that expand beyond its borders can take advantage of scaled economies.

“If you don’t know where you are going,you’ll end up someplace else.”

—Yogi Berra

709 [email protected] TOPSAIL ROADMount Pearl, NL A1N 5E8

www.image4.ca

I 5VOLUME 31: #3

Lesley GalgayResilience Specialist

I am thrilled to be joining the St. John’s Board of Trade in the newly formed role of Resilience Specialist. Resiliency is a quintessential component of the pursuit to Bulletproof Your Business. Resilient businesses recover quickly in the face of adversity and although there are numerous factors that come into play to guarantee that recovery, productivity and innovativeness are paramount. I embrace the opportunity to work with our membership to assess and to subsequently help enhance both.

welcome new staff

Bobbi DunphyCommunications and Advocacy Specialist

I am delighted to join the team at the St. John’s Board of Trade as Communications and Advocacy Specialist. Two-way communication with the media and the public is essential in building relationships for our members’ success. Media monitoring, editing Business News, preparing our spokesperson and advocating on behalf of our members are integral components of my role. I sit on the board’s various sub-committees and participate in research and policy analysis as it relates to communicating member value.


upcoming events

LUNCHEON - WestJet and Atlantic Canada: WestJet’s growth and what it means for communities, businesses, and tourism Local economies rely on airlines to provide opportunities to connect communities for tourism, business partnerships and trade. Gregg Saretsky, President and CEO of WestJet, will share his thoughts on how WestJet is playing a leading role in economic development in Atlantic Canada and how the airline is positioning for continued success.

Date: Wednesday, June 1Time: 12:30 – 2 p.m.Cost: $45+HST members; $95+HST non-membersLocation: Comfort Inn St. John’s Airport

St. John’s Board of Trade 101 Make the most out of your membership. Learn about our Affinity programs, networking opportunities, our advocacy work, sponsorships, volunteer opportunities and so much more.

Date: Friday, June 3 Time: 9 – 10 a.m.Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor

LUNCH AND LEARN Helping Canadian Businesses Export Further, FasterJoin Patrick Murphy with Export Development Canada as he does an overview of EDC in 9 simple steps.

Date: Tuesday, June 7Time: 12 – 2 p.m. Cost: $35+HST members; $45+HST non-membersLocation: St. John’s Board of Trade Office, 34 Harvey Rd., 3rd Floor

BUSINESS MIXER Our survey says 100% of the attendees at MQO’s Business Mixer will have a ball!Drop by as we host a “kick off the summer social” at our new home. Toast the soon-to-be warm summer days with your Board of Trade friends and colleagues, as we sip umbrella-laden refreshments, listen to a Brian Adams “summer of ’69” backing track, and maybe even win a few summery prizes to boost your summer fun quotient! (You might even catch a look at some pre-summer icebergs from our new seascape boardroom).

Date: Thursday, June 9Time: 4:30 – 6:30 p.m.Cost: Included as a benefit of your membershipLocation: 55 Duckworth Street – MQO Research Office

I 7VOLUME 31: #3

We encourage all members to register online. Visit our website to register for any of the events listed.

WEBINAR - Esso Discount ProgramDid you know you could SAVE 3.5 cents a litre by being a St. Johns Board of Trade member at Esso locations? Want to learn more, join our webinar and learn how you can save money and protect your business. Date: Tuesday, June 14Time: 10 – 11 a.m.Cost: Included as a benefit of your membership

Webinar link and details will be sent to you after you register.

Gen YYT Connect with young professionals and the local entrepreneurial community at this fun and relaxed evening social. There will be music, beer tasting, beavertails, poutine and some amazing giveaways. Created for the under 40 business crowd, the Gen YYT is the premier network to empower young professionals. Please pass this along to the young professionals in your office. Sponsored by: Please include logos

Date: Thursday, June 23Time: 5 – 7 p.m.Cost: Included as a benefit of your membership/ bring a friend or non-memberLocation: Quidi Vidi Brewery

BREAKFAST – Federal Finance Minister Bill MorneauFinance Minister Bill Morneau discusses the Government of Canada’s ambitious plan to create long-term growth and an economy that works for the middle class and those working hard to join it.

Date: Friday, June 17Time: 8:00 am – 9:30 amCost: $60 + HST members; $120 + HST non-membersLocation: Holiday Inn St. John’s


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�e Advanced Leadership Program (ALP) is 15-day cohort program o�ered in �ve modules over six months.

Program Features: • local and national leadership experts as instructors • high-profile business leaders as guest speakers • each participant is assigned an executive coach

Program Start Date: September 14, 2016.

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helping you get the most out of your membership

Here’s to

together.Forward”

Business“Leading

WANDA PALMER

MARGIE DAVIS

Getting back to basics was the name of the game for Wanda Palmer and Margie Davis as they assumed their new roles as A ccount Executives in January 2016.

“How can we help you succeed in business?” is a question you will be asked when you receive a visit from either Margie or Wanda in the coming year and onward.

They will be your first point of contact for the Board of Trade and are responsible for developing and enhancing member relations. During their visits they will want to learn more about your business, what challenges you face as a business in Newfoundland & Labrador, how can we, the Board of Trade help you succeed and how can we engage more of your employees with the Board’s activities.

Their duties will entail: recruiting new members, staying in touch with our existing members, promoting the full complement of benefits of your membership and showing you how you can achieve a higher profile in the business community through marketing and sponsorship opportunities.

Margie and Wanda jump started their new roles in January and the feedback from our members has been very positive. They sit on various committees such as the Golf, Outlook / Tradeshow and Member Value Team.

They look forward to seeing you in the not-so distant future.

New roles for Margie and Wanda

For Hazen Murphy, this cargo lift took 30 years to complete.

Hazen Murphy, Crane Operator

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To learn more, visit atlanticcanadao�shore.ca

Working at every level of the industry, Newfoundlanders and Labradorians are building a safety culture for all.


point of view

Privatizing the Newfoundland Liquor Corporation (NLC) crops up frequently as one way to help address our province’s current fiscal situation. As an entrepreneur, I thought I’d take a good hard look at the facts. Let me walk you through some of the research that will have to be considered in making a final determination.

Like all entrepreneurs I thirst for the deal, the pursuit of opportunity. When it comes to the NLC, I would jump at the chance to acquire a well-established company with consistent revenues, a captive market, good management, and great margins. What entrepreneur wouldn’t want to purchase a company with $257 million in recurring revenue and $158 million in net profit – a whopping margin of 61.5%.

There are a number of methods to value a business. In my analysis of the NLC, given its solid history of earnings, I would expect the valuation to lie between $1.2 and $1.6 billion. Like most entrepreneurs I would

Paul Antle, B.Sc., M.Eng. President and CEO, Pluto investments inc.Phone: 709-726-0336Cell: 709.682.1650Email: [email protected]

chase this deal and, come hell or high water, I would be determined to find the cash to close it.

However, what I learned in business school, and in real life, is that the best deals are the ones where all parties win. Those where everyone leaves the table feeling like they got a good deal. If the NLC were to be privatized, this would mean the buyer feeling good about paying the purchase price, the seller feeling good that they got good value, the customers feeling good that their best interests are being met, and let’s not forget the suppliers being comfortable about their future dealings with the new owner. So, if the NLC is privatized will all parties win?

As the buyer, I have no doubt that I would be happy with the outcome. But what if we look at it from the perspective of the seller - the government of Newfoundland and Labrador and the people they serve.

On the upside, government would get, let’s say, $1.4 billion in cash on closing. This cash could be used for paying down debt, helping to eliminate one year of budget deficit, building a new hospital, or setting up a sovereign wealth fund.

In selling, the government would save by no longer having to move capital to the NLC for property purchases, upgrades, or maintenance. It would have no further pension liabilities associated with its 571 NLC employees, no human resource issues to manage, no private contractors to manage, and no board of directors to appoint.

On the downside the province would lose a predictable and steady revenue stream. The NLC dividend has been a staple entry in provincial budgets for decades. Over the last nine years, the NLC has paid approximately $1.2 billion in dividends to the provincial treasury – an average of $132 million per year. In 2015 the annual dividend was $155 million (2016 is pegged at $183 million) and if that revenue is no longer coming into the provincial treasury it would leave a big hole to fill.

Setting aside the loss of revenue, if

government privatizes the NLC, it loses control of product pricing, product variety, product quantity, product availability, and product distribution. This would mean the government could no longer guarantee the same level of service or choice currently experienced by NLC’s customers.

In other jurisdictions that have privatized liquor sales, there have been mixed outcomes. In Alberta where there has been 100% privatization, the wholesale costs of alcohol, wine, and spirits have increased by 64% over the last nine years compared to the public system in Saskatchewan. In Saskatchewan gross margins remain steady at 50%, and the return on investment has increased by 21% over that same timeframe. In Alberta gross margins have dropped by 18% to 32% and the return on investment has decreased by 16%.

To compensate, Alberta operators must find ways to increase profitability by reducing product variety, paying lower wages, expanding beyond the province, and introducing cheaper house brands for wine and spirits.

In British Columbia where the system is partially privatized, wholesale costs have increased by 48% over the last nine years, and gross margins have dropped by 8% to 42%.

On the social side, underage drinking has increased in Alberta because of private operators’ failure to check IDs, the rate of impaired driving has increased, alcoholism has spiked, and suicide rates have risen. Many of these social repercussions are minimized in a public system.

So in this scenario do you believe that all parties would win or feel good about the deal? And, given the pros and cons, do you take $1.4 billion today with the inevitable social fallout, or $155 million or more a year in perpetuity with continued control over the social environment?

PAUL ANTLE

Privatization of the Newfoundland Liquor Corporation – Yes or No?

Opinions expressed in articles are not necessarily those as held by the St. John’s Board of Trade.

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working for you

On Monday, May 9 the City of St. John‘s reinstated the Vacancy Allowance (VA). The Board is pleased with the collaborative nature in which this matter was resolved by the City and the business community. The VA was scheduled to be removed in 2018.

This reinstatement provides stability and tax certainty for businesses that are planning and developing right now. Business owners plan and make decisions years in advance, they require tax certainty to be successful.

Vacancy Allowance Reinstated

May 9, 2016

Mayor Dennis O’Keefe

348 Water Street

St John’s, NL

A1C 5M2

Mayor O’Keefe,

On behalf of the St. John’s Board of Trade and its 900 members, I would like to

acknowledge your leadership on the reinstatement of the Vacancy Allowance.

The continuation of the Vacancy Allowance helps support a climate for business to

succeed and invest. When the City and business community work together we can

accomplish great things for the residents and business owners of St. John’s.

We look forward to working together using this collaborative model on other

issues. In closing, we congratulate you, council and staff for your progressive

approach in dealing with this issue.

Sincerely,

Des Whelan

Chair, St. John’s Board of Trade

www.stjohnsbot.ca

34 Harvey Road, 3rd Floor, P.O. Box 5127, St. John’s, Newfoundland A1C 5V5Phone: (709) 726-2961 • Fax (709) 726-2003 • E-mail: [email protected]

Corporate

GOLD CORPORATE SPONSOR (July 2016 - June 2018) • Mid-level of Corporate Sponsorship • Receives high level exposure at signature events• Official Corporate Sponsors of Business Development Summit• Sponsorship opportunity of a hole at Annual Golf Tournament• Advertising and other complimentary deliverables• Two year secured commitment & exclusivity of industry at this level• Space is limited to 10 Gold Sponsors

SILVER CORPORATE SPONSOR (July 2016 - June 2017)• Entry level of Sponsorship• Logo presence at all luncheons, mixers and lunch and Learns• Advertising and other complimentary deliverables• One year secured commitment & exclusivity of industry at this level• Space limited to 10 Silver Sponsors

Deadlineto submit the

Expression of interestis June 30th, 2016

SPONSORSHIP

Distinguish your company with the most prestigious business organization in Newfoundland & Labrador.

• Profile your brand and get noticed

• Consider becoming either a

To secure your spot as an enviable St. John’s Board of Trade Sponsor or for more details on the benefits of each level contact:

Margie Davis Wanda [email protected] [email protected], ext.2 709-726-2961, ext.9


Ambassadors

The new chair of the St. John’s Board of Trade likes to say, ‘This isn’t your grandfather’s Board of Trade.’ Well Greg O’Brien isn’t your grandfather’s financial advisor. I mean, he may be, but Greg realises his future success will depend on leading millennials or Generation Y through their short and long term financial goals. This means really getting to know these under 40s and the personal direction they would like to take. The path is often much different than previous generations, and therefore strategies and solutions to achieve their goals differ. This is a point that their parent’s (or grandparent’s) advisors may miss.

Financial institutions from the investment and insurance industry are doing their best to accommodate these trends with new solutions and Greg stays in tune with these developments by constantly continuing education on strategy, products and by striving toward industry designations. He is currently in the process of completing his Certified Financial Planner (CFP) designation to set him apart from his peers in knowledge, skills and education.

The world of finance presents several moving parts from things like interest rates, taxation changes and of course, financial markets. There is an abundance of information online, working with Greg can help you put the information overload into perspective for your situation and make a plan. In today’s world, healthcare advances mean people are living longer. Pensions are rapidly changing away from the indexed defined benefit plans of your grandfather’s day. It is estimated that Gen Y workers will stay in a job for 4.4 years meaning so they will have different retirement and health benefits at each, or maybe none. It is increasingly important to pay attention to your long term savings goals. By starting early, you can fast-track your ability to build wealth and pay down debt. Equally important, Greg can help you protect your ability to earn an income or from unexpected expenses.

Greg will be co-sponsoring the St. John’s Board of Trade’s first mixer to launch the young professional’s group, Gen YYT, taking place at Quidi Vidi Brewery on June 23rd. Stay tuned for more details!

Greg O’Brien is a financial advisor at Dunphy Molloy & Associates, and an ambassador with the St. John’s Board of Trade. Connect with Greg on Linkedin or like his Facebook page, ‘Greg O’Brien, Financial Advisor at Dunphy Molloy & Associates’

GREG O’BRIEN

www.hhmtrans.ca

paul

I 15VOLUME 31: #3

With challenging times comes great opportunity!

There is no doubt that the recent drop in global commodity prices has hit home in St. John’s. Being an oil producing Province comes with sharp advantages and disadvantages; commercial real estate is no exception. In St. John’s the overall vacancy rate, a benchmark ratio that highlights available space in a particular building or area, has for many years held in a range around 3.5%. Practically speaking, this meant that larger occupiers in St. John’s, those who wanted to grow or consider new office premises, were left with no real solutions to consider. Available opportunities were spread out across multiple floors and buildings, consolidation of offices and expansion was not readily achievable. The past few years have seen an exciting wave of new office construction, including Fortis Place, 351 Water Street, and a host of other suburban options. In turn, vacancy has widened to 10.3% as of Q1, 2016 . While this is a change, it is not necessarily bad news. To frame the opportunity, the St. John’s office market is now in line with a normal and healthy benchmark. Vacancy rates in St. John’s still remain below other Canadian markets, Calgary, as an example, sits at 20.2%, Halifax at 14.7%, and the broader Canadian average is 12.2%.

Falling oil prices, the (doom and gloom) provincial budget, increased taxes and even the provincial levy are by no means the sole contributors to the increased vacancy in St. John’s. The total office inventory has increased by over 500,000 square feet over the past five years. Last year we saw an influx of 90,000 square feet of new office product make its way to market as prudent developers seized the opportunity to capitalize on attractive yields. Those new developments in Kelsey Drive and Stavanger have been successful in pulling a handful of tenants from the downtown core into suburban nodes. The result has been a generational opportunity for those office occupiers who wish to remain downtown, and are willing to grab the advantage. Now, more than ever, it is strategically advantageous to engage a market leading commercial advisor to lead your team`s efforts in finding new space, relocating, or negotiating with your landlord. CBRE Limited is the largest commercial real estate service provider in the world, offering a full suite of occupier services designed to drive value and business advantage for our clients.

Our mandate, in working with our tenant clients, is to secure solutions that make the most sense for the bottom line, while appreciating and recognizing the softer, qualitative, issues that arise when dealing with your home away from home. We know that in times like these, it can be scary to move forward with concrete plans. However,

LLOYD NASH

it is precisely now that immense opportunities exist to secure great commercial leases that will support the backbone of your business. Proven process, experience, leading market knowledge, and non-conflicted advice are the foundation of our service offering. In closing I want to go back to my opening statement: With challenging times comes great opportunity. We live in a place that has withstood a great many challenges, and has risen to prosperous heights. We must try and look past the short term turbulence, and find those rare opportunities to augment and solidify our future growth. Happy Sailing!

Ambassadors


Go ProductivityGO Productivity, originally Productivity Alberta, was founded in 2008 as a service of the Government of Alberta to help the construction and manufacturing sectors become more productive, competitive and profitable. It became a private, not-for-profit in 2011 and by 2014 had grown into a nationwide company with staff providing decades of experience in identifying productivity and efficiency challenges and solving problems. GO Productivity prides itself in having had industry at the table every step of the way – a fundamental component of its success.

Today, while maintaining its strength in the energy, construction and manufacturing sectors, GO Productivity has expanded its focus to include a wide variety of industries, helping them to address gaps in productivity, maximize resources and become more efficient. GO is about growth and optimization. The success stories prove it.

The St. John’s Board of Trade, in partnership with GO Productivity, is proud to launch the St. John’s ARC Project. ARC is an acronym for the engagement process: Assessment, Roadmap, and Coaching. The Productivity ARC will be the first to launch in the Province with an ARC focused on Innovation to follow.

We encourage our membership to contact us to learn more about the program and the funding resources available. If you are interested, please contact:

Lesley GalgayResilience Specialist, St. John’s Board of TradeTel: (709) 726-2961Email: [email protected]

LESLEY GALGAY

bulletproof your business

Although these five components are standard, other relevant GO Productivity services can be incorporated and customized as required, particularly during the coaching process.

The average ARC takes between 6-8 weeks to complete, with a total of 8 hours spent onsite at the company. A local GO Productivity/St. John’s Board of Trade resource is available throughout the process to answer questions and share information around the ideas and strategies to successfully implement the roadmap. Funding options are available, making this service a highly competitive offering.

Introductory ConsultationAn examination of the business, the challenges and the goals.

The Productivity ARC is comprised of five components that are carefully crafted to help companies work through a multi-staged productivity journey:

Ongoing CoachingOngoing consultation post-roadmap delivery. Additionally, customized, in-house services can be provided directly or businesses can be connected with outside resources to help them continue the productivity journey.

Roadmap A comprehensive analysis identifies opportunities for improvement and drives the delivery of a set of recommendations. A roadmap is constructed to start the process of identifying solutions, in addition to providing timelines and accountability measures.

AssessmentAn on-line productivity assessment tool is the primary driver, with on-site assessments to complement.

Productivity 101 WorkshopTeam inspiration to embrace the productivity journey, including an overview of the concepts of innovation, leadership and best practice.

Annual Golf Tournament July 14, 2016

Bally Haly Golf and Country Club

144 Players18 Holes1 Day you do not want to miss!

144 Players18 Holes1 Day you do not want to miss!

Contact Lorraine at [email protected] today about registration, sponsorship opportunities, prizes or for more information

In collaboration with:

Jointly developed by:

DIRECTORS EDUCATION PROGRAM

ATTAIN YOUR ICD.D AND BE MORE EFFECTIVE AS A DIRECTOR.

The St. John’s offering of the DEP is being offered in collaboration with the Gardiner Centre, Faculty of Business Administration, Memorial University.

CANADA’S LEADING PROGRAM FOR DIRECTORS IS COMING TO ST. JOHN’S

“ The ICD-Rotman Directors Education Program is one of the best professional development activities I’ve ever undertaken. The role of a director is one that requires a specific set of skills, and the DEP has great instruction, superb peer learning opportunities, and clear links to current best practice for boards. The takeaways are tremendous – new friends, an expanded network, and most importantly, a clear understanding of what it takes to make a real contribution to a board of directors. I would highly recommend this to individuals who serve on private, public and not-for-profit boards.”

ANNE WHELAN, MBA, ICD.D PRESIDENT & CEO, SEAFAIR CAPITAL

DIRECTOR, NEWFOUNDLAND POWER INC., ATLANTIC PROVINCES ECONOMIC COUNCIL, NEWFOUNDLAND/LABRADOR OIL INDUSTRY ASSOCIATION

CONTACT THE ICD AND APPLY TODAY.1.877.593.7741 x242 [email protected]/DEP

MODULE I: October 14 -16, 2016MODULE II: January 30 - February 1, 2017MODULE III: April 24 - 26, 2017MODULE IV: June 16 -18, 2017

I 19VOLUME 31: #3 I 19

to innovate or not to innovate – is it an option?

CATHY FAVRE

In today’s global economy, we need to change our approach to remain competitive. I am reminded of a term I recently came across in an innovation report (GE Global Innovation Barometer, 2014 Edition) which describes how to innovate. The term was “Glocalization” which means to leverage global opportunities, resources and thinking and then localize to meet your market objectives.

Let’s start by having a look at how Canada and Newfoundland and Labrador (NL) rank in terms of innovation. The Conference Board of Canada’s Innovation Report Card1 ranks Canada as 12th with a “C” grade, with Sweden, Denmark and Finland ranking 1st, 2nd, and 3rd respectively with an “A” grade. The US places 4th with a “B” grade. On the provincial Innovation Report Card, NL ranked 22nd with a “D” grade, Ontario, Quebec and British Columbia all gained “B” grades coming in at 5th, 8th and 10th place respectively. This impact needs to be considered in competitiveness.

The Conference Board of Canada defines innovation as “a process through which economic or social value is extracted from knowledge – by creating, diffusing and transforming ideas – to produce new or improved products, services, and processes.”

Innovation is often thought of as strictly about technology however as the definition above outlines, it can be about so much more - new ideas, business process improvement, productivity, “the right people doing the right work” and automation.

So, how can you leverage innovation in your organization?

1. Start with an understanding of innovation and the opportunities for your organization. Adopt a definition that best fits your organization based on the key factors of what you do, how you do it and where you are going.

2. Review your current processes – innovation starts with a review of your current state, identification of

opportunities, and a plan to address the existing gaps between where you are now and what you want to achieve.

3. Benchmark to establish baselines and establish key performance indicators (KPIs).

4. Align your innovation opportunities with your organizational priorities (i.e. vision, mission, goals and objectives) both short and long term.

5. Review your organizational budget and build innovation investment into your financial forecasts.

6. Review your existing technology resources and identify opportunities to build upon to increase productivity and competitiveness.

7. Use experienced resources to reduce risk and timeframe for implementation of new processes and/or technology improvements.

8. Invest in innovation skill development of current employees and recruit new talent for your business, looking for an innovation mindset which the Harvard Business Review characterizes as having the following key characteristics2: an “opportunistic mindset” to help identify market gaps; “formal education or training”; “proactivity and a high degree of persistence” to take advantage of identified opportunities; “a healthy dose of prudence” and “social capital” bringing excellent team building and networking skills with the ability to connect with the right people to achieve results.

1 http://www.conferenceboard.ca/hcp/provincial/innovation.aspx 2 https://hbr.org/2013/10/the-five-characteristics-of-success-ful-innovators/

Cathy Favre is a Senior Manager in the Advisory practice of KPMG in St. John’s and she helps her clients leverage innovation for success. Cathy can be reached at Tel: 709-733-5089Email: [email protected]

After spending my career in innovation, I reflect upon those organizations where I have seen the greatest success and it did not happen by accident. Strong leadership and an entrepreneurial culture are linked to achieving the greatest innovation success. It takes an organized, committed investment by the leadership team with a strong vision for the future. The opportunity innovation can bring is there for the taking – now go get it!

In collaboration with:

Jointly developed by:

DIRECTORS EDUCATION PROGRAM

ATTAIN YOUR ICD.D AND BE MORE EFFECTIVE AS A DIRECTOR.

The St. John’s offering of the DEP is being offered in collaboration with the Gardiner Centre, Faculty of Business Administration, Memorial University.

CANADA’S LEADING PROGRAM FOR DIRECTORS IS COMING TO ST. JOHN’S

“ The ICD-Rotman Directors Education Program is one of the best professional development activities I’ve ever undertaken. The role of a director is one that requires a specific set of skills, and the DEP has great instruction, superb peer learning opportunities, and clear links to current best practice for boards. The takeaways are tremendous – new friends, an expanded network, and most importantly, a clear understanding of what it takes to make a real contribution to a board of directors. I would highly recommend this to individuals who serve on private, public and not-for-profit boards.”

ANNE WHELAN, MBA, ICD.D PRESIDENT & CEO, SEAFAIR CAPITAL

DIRECTOR, NEWFOUNDLAND POWER INC., ATLANTIC PROVINCES ECONOMIC COUNCIL, NEWFOUNDLAND/LABRADOR OIL INDUSTRY ASSOCIATION

CONTACT THE ICD AND APPLY TODAY.1.877.593.7741 x242 [email protected]/DEP

MODULE I: October 14 -16, 2016MODULE II: January 30 - February 1, 2017MODULE III: April 24 - 26, 2017MODULE IV: June 16 -18, 2017


partnerships key to success at Nunacor Development Corporation

As an Indigenous business development corporation based in Happy Valley-Goose Bay, Nunacor has built a number of partnerships with outside companies who were looking to expand or break into the Labrador market. They benefit from our intimate knowledge of the local business environment and have access to connections that might otherwise take them years to build on their own. We also offer an extensive human resources database derived from a strong Indigenous workforce. In turn, it enables us to diversify and access resources and technical expertise that we don’t currently have in-house.

Not sure what type of partnership to pursue? Although joint ventures are common and have proven to be advantageous to some businesses, at Nunacor we have a bit of a different

approach. We prefer to negotiate strategic alliance partnerships, which allow us to share resources and build capacity while maintaining our individuality as an Indigenous business. This is extremely important to us as the business development arm of the NunatuKavut community council, which represents approximately 6,000 Inuit of southern and central Labrador. We maintain a deep respect for our culture and traditions and are proud of our Inuit roots.

Before you commit to any partnership, ask the right questions and ensure that the company you are looking to partner with shares your own company’s values. For Nunacor, this is paramount. Our values of safety, quality and community must remain intact and we conduct extensive research on any potential partner to see if our values align.

“Coming together is a beginning; keeping together is progress; working together is success.”

—Henry Ford

Your partner should also enhance the goals you have set for your own business. Nunacor’s strategic alliances must meet a number of criteria, which includes bringing capacity back into the corporation, generating revenue which benefits the people of NunatuKavut through the delivery of vital programs and services and increasing employment opportunities for our people.

A credible reputation is important as well. Nunacor is an ISO 9001:2008 Quality Management Certified enterprise and we just received our OHSAS 18001:2007 Occupational Health and Safety Management Certification as well. For us, any potential alliance partner must have a solid reputation, both in business and in their dealings with Indigenous peoples and communities.

Lastly, what is your desired level of involvement in the partnership? We prefer to take a hands-on approach and remain active in all aspects of the partnership. This includes everything from marketing to bid submissions to project execution. At Nunacor, our return is directly linked to our involvement. Greater involvement has traditionally given us greater returns.

Andy Turnbull is CEO of the Nunacor Development Corporation, and recently named one of the Top 50 CEOs in Atlantic Canada by Atlantic Business Magazine. Nunacor is a diversified and growing Indigenous operation in Labrador with four subsidiary companies in its portfolio. It currently has alliances with five companies and has negotiated a host of other successful agreements with mining companies and government agencies. It also runs a business centre, offering entrepreneurial assistance to the people of NunatuKavut.

To learn more about Nunacor and our strategic alliances, please visit www.nunacor.com.

Want to do business in Labrador but don’t know where to

start? You may want to consider securing a partnership with

a local Indigenous company.

I 21VOLUME 31: #3

an outsider’s insight into St. John’s Board of Trade

Our names are Lucia Furlanetto and Kelly Brewer-Balch, graduate students at Memorial University and we have just completed a two-week externship at the St. John’s Board of Trade that was coordinated by Career Development and Experiential Learning at Memorial University. Jacquelyn Smith, Forbes Magazine provides the following definition of externships: An intensive job shadowing opportunity involving a lot of observation. As the term indicates, the experience entailed an intensive immersion into all that is the Board of Trade: member engagement, events (luncheons, conferences, networking), and research into matters of importance to member businesses, such as the infrastructure of the province and the availability and preparedness of potential new employees.

We began this experience expecting to have the opportunity to meet new people, prospective new employers (as we graduate in December), learn more about Newfoundland’s business environment, and share the knowledge we have gained through our education and employment experiences. What neither of us expected was the wealth of information we would gain in the process. We jumped into the externship with both feet and began our two-week experience with an orientation which allowed for questions about our areas of interest as they relate to what the Board of Trade has to offer. This knowledge provided the staff members who were coordinating our work to assign tasks which best utilized our skills to provide a benefit to the Board of Trade.

Kelly’s initial task was to research the province’s existing infrastructure (airports, ferries and roadways), while Lucia took on a project to provide some Qatar-based College of the North Atlantic students with an understanding of networking and doing business in Canada. These two tasks were undertaken in between member visits, the Opportunities North conference which focussed on the prospect for expansion of business into the Canadian north, a luncheon featuring the uplifting and forward-focussed words of Zita Cobb, committee meetings and a plethora of other behind-the-scenes BOT tasks.

While the image of the Board of Trade, with which most are familiar, is the opportunity to network with the more than 850 members, there is so much more! As we witnessed during the multiple member visits (thank you to those members who welcomed us along with Margie and Wanda) the needs of members are diverse. To meet these needs, the BOT offers exclusive discounts and services such as per litre gasoline discount and a group insurance plan empowered by the more than 35,000 members of the Canadian Chamber of Commerce through the Affinity Program.

Beyond these advantages is something that almost always happens behind the scenes and that is advocating for the benefit of the area business community. We were excited by the opportunity to learn about how staff tasked with lobbying the three levels of government have listened to members as they relayed their concerns about governmental actions,

weighed the information gleaned from these conversations and discussions and thoughtfully approached the applicable government with a proposal that fairly addressed the issues of importance to members. As there are often changes within governments which impact business, this advocacy is ongoing. With the current economic climate of the province, the need for the BOT to speak on behalf of its members is great and it was heartening to see that the voice of the business community was being heard through the hard work and dedication of the staff of the St. John’s Board of Trade.

Kelly is currently a candidate in the Master of Employment Relations program at Memorial University. In addition to being a mother, wife, and a representative on the Arts Graduate Student Council at Memorial University, Kelly has had extensive volunteer experience including as a Memorial Ambassador and on the Memorial Students’ Union. Throughout her work life, Kelly has enjoyed the experience gained in her varied occupations: human resource generalist, patent law administrative assistant and 911 operator.

Lucia is currently a candidate in the Master of Business Administration degree program at Memorial and is actively involved in Memorial’s leaderships programs. She completed a Bachelor of Business Administration in 2011 from Federal University of Santa Catarina (UFSC), one of the top universities in her home country of Brazil. She has worked and studied in many countries while pursuing her passion for travelling. Upon graduation, Lucia plans to pursue a career in Sales Management in Newfoundland.

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I 23VOLUME 31: #3

According to Deloitte in The future of productivity: Smart exporting for Canadian companies, exporting is one of the most powerful tools Canadian companies have to build robust, long-term business success.

As the report explains, exporting helps Canadian firms become more successful in two key ways. First, there’s the old adage of not putting all your eggs in one basket. Having multiple markets to rely on, rather than only the domestic or U.S. market, means your company can better withstand economic or product demand downturns in any one market.

A good local example of this came across my desk recently. We’ve all seen companies struggling to find new business due to the delayed and canceled oil and gas projects. But one company that does environmental remediation has looked beyond our borders and has invested to China, a nation which is making a concerted effort to deal with the environmental contamination. The company’s new opportunities for sales and growth are now massive.

Secondly; exporting significantly enhances business performance. On average; companies that export enjoy 20 percent greater sales growth, higher revenues and productivity, twice the rate of investment in research and development, and stay in business longer. Becoming integrated in a global supply chain also means your company may have access to production-enhancing efficiencies and technologies that domestic-only competitors aren’t able to acquire.

At the same time, it could actually be riskier for your business to continue relying only on domestic sales—international competitors are increasingly entering the Canadian market and giving domestic companies a run for their money on their home turf.

It’s a Great Time to ExportDespite the advantages of market diversification, however, Canada is falling behind, with only 3.6 per cent of Canadian businesses selling internationally. That number is dwarfed by countries such as the UK, where almost 20 percent of businesses engage in global trade.

When I speak to businesses in Newfoundland and Labrador, as well as across Canada, I’m given two main reasons for why a company is reluctant to consider exporting. First is the know-how factor: smaller companies, especially, believe they

PATRICK MURPHY

don’t have the knowledge or resources to sell internationally. I’m often asked “How do I choose a market?” and “Once chosen, how do I break in?”

Second is the fear factor. Dealing in other markets, even the U.S., brings challenges and risks. Common questions revolve around “How do I make sure I get paid?” and “What if I don’t have enough money to manufacture the goods or secure performance bonds?”

The good news is that there are lots of resources and solutions to help you.

Key Steps to Getting StartedCanadian businesses have a wealth of resources available to help them learn more about exporting. In addition to Export Development Canada, companies can contact Global Affairs Canada, Business Development Canada, the Trade Commissioner Service, and their provincial government, to name a few. A fuller list is included on the Canada Business Network website under “Organizations that can help you export.”

I find the following key steps form a useful starting point for developing your exporting business plan.

1. Identify potential markets • Strong demand for what you’re selling• Your product offers competitive

advantages • Good market size, accessibility and

potential for growth• Stable business and political

environments• Partners to help you do business• Free trade agreements with Canada• Consider emerging markets too, which

currently have fast-growing economies

2. Choose a market entry plan• Sell directly to customers or through an

intermediary • Establish a local office or affiliate• Partner with a local company• Follow an existing customer into the

market

3. Network to find customers, intermediaries and partners• Attend international trade shows• Network through industry and trade

organizations• Visit the market • Ask your bank, business associates

and industry association for recommendations

4. Protect yourself• Check and monitor a customer’s

creditworthiness and financial history• Consider credit insurance to insure

against not getting paid• Make sure your intellectual property is

fully protected• Scrutinize contracts to find hidden risks• Check translations to make sure they

say exactly what you want the contract to say

• Get help from legal professionals

5. Make sure you have the financing and working capital you need• There are several federal and provincial

programs that help SMEs get financing for exporting. A list is included on the Canada Business Network website.

• Having credit insurance—some of which can very affordably be obtained online in as little as 15 minutes—may encourage your bank to extend your line of credit and provide more financing.

• Banks are also more likely to extend financing when the risk is shared with organizations such as Export Development Canada and/or other banks.

• In the end, remember that the Canadian market consists of 30 million people; the global market is seven billion. If you have any questions about exporting to these markets, give me a call.

exporting: why it’s the secret to business success

If your company has thought about exporting but decided it wasn’t necessary, it’s time to reconsider.

Patrick T. Murphy, Senior Account Manager, Export Development CanadaPhone: 709-772-8808Cell: 709-743-2025Email: [email protected]: www.edc.ca


Esso Business & Fleet Card ProgramMembers of the St. John’s Board of Trade receive a $0.035 per litre fuel discount off the retail posted pump price pur-chased in Canada at ESSO-branded ser-vice stations.

Accredited nationally with distinction, the St. John’s Board of Trade is a non-partisan, business advocacy organization that is the principal voice of business for 900 members in the St. John’s area. Our mission is to improve the local business climate and enhance members’ ability to do business through advocacy and member service.

Check out some of the privileges, benefits and discounts available to you.

PurolatorHelping you meet the challenges of day to day business. Offering a static, tiered discounting program starting at 25% off courier services that provides flexibility for the diverse needs of your membership while supporting acquisition and retention initiatives.

First DataThe St. John’s Board of Trade has partnered with First Data Canada, a leader in the payments industry, to help your business sell more and save more. All members are provided exclusive low rates on merchant services, low credit and debit card processing costs, e-commerce tools, mobile payment apps, and a user-friendly online reporting tool to support and grow your business.

Chambers of Commerce Group RRSP ProgramSt. John’s Board of Trade membership provides access to the Chambers of Commerce Group RRSP program. There are no administrative or annual fees, no minimum number of employees required and no company minimum annual investment required. Employer contribution limits start as low as $50 a month. This nationally pooled program is tailor-made for small business, providing access to Group RRSPs that are normally reserved for larger corporations.

Chamber of Commerce Group Insurance PlanThrough Board of Trade membership, you can access the Chambers of Com-merce Group Insurance Plan. Designed with small business in mind, this pro-gram offers insurance benefits at pre-miere rates normally secured by larger corporations. Small businesses can obtain extended health benefits, regu-lar dental, life insurance, and accidental death and dismemberment coverage, all at highly competitive rates.

Member Benefits

I 25VOLUME 31: #3

© 2016 KPMG LLP, a Canadian limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 13110

Atlantic Canada is taking on the world and KPMG is there, helping our people, businesses and governments succeed. With offices across the region, and the support of a global network spanning 155 countries, KPMG can help you find your way to a more profitable, sustainable future.

Wherever your business needs to go, we are ready to help you get there.

Halifax — Moncton — Fredericton — Saint John — St. John’s

kpmg.ca

Think beyondPromote your business to our membersAs a member of the St. John’s Board of Trade there are many ways to promote and showcase your business. These opportunities can help develop your personal and professional growth. Network with fellow Board of Trade members, share your expertise at a lunch n’ learn, advertise in our monthly publication, Business News magazine, or become a Board of Trade sponsor.

Here are some ways to promote your business:• Become a presenting partner at a

luncheon• Submit a guest editorial in Business

News magazine• Become a Board of Trade volunteer• Consider showcasing your business on

the cover of Business News magazine or including an advertisement or insert

• Take part in our business mixers, or host one yourself

• And so much more!

Whether your budget is big or small, we have an opportunity for you to promote your business. To learn more about these exciting opportunities contact at 726-2961 or email [email protected].

UPSTake advantage of some of the most competitive rates available on shipping services with the UPS Members Benefit Program

Small Package Services:• 30% off shipments within Canada• 30% off shipments to the US• 30% off shipments to worldwide destinations• 25% off imports into Canada

Freight Services: savings start at 75% off on heavyweight• 20% off brokerage entry preparation fees• 10% off printing, packaging, mailbox rentals

Johnson PreferredCanadian Chamber of Commerce members and their employees can take advantage of Johnson Inc.’s preferred service home and auto MEDOC® Travel Insurance Plans.

First CallFor just pennies per employee per day, members can have access to full scale Human Resource services and expertise, including legal consultation.

I 27VOLUME 31: #3

Access the CTR from WorkplaceNL’s

website, workplacenl.ca

Receive alerts when training is about to expire, and search the online

marketplace to quickly find the course you need from a WorkplaceNL-

approved trainer near you. One search. One list. It’s that easy.

Workers’ safety training

certificates are going online

Over the past few years there have been a lot of energy and hype surrounding what is called an autonomous Transport Truck, a self driving truck! Yes this is correct! A truck that drives itself. Can you imagine 80,000 pounds of steel, rubber, fuel and loaded with cargo travelling down our highways by means of sensors, cameras and a GPS (global positioning system). Last year a specially equipped tractor trailer drove itself in a simulated real world driving situation. It even made a partial lane change automatically in order to steer from a vehicle parked on the side of the road. Surprisingly, the driver was able to sit back and relax while the truck took control of the situation, all governed by radar sensors, a camera, 3D maps and a V2V/V2I communication system. Technology that will soon be on our roadways as industry leaders predicts by 2035, 182,000 trucks with this technology could be sold worldwide.

Most all Original Equipment Manufacturer (OEM) truck manufacturers have invested into this technology commonly known as Level 3 “limited self-driving automation” which allows the driver to have control of all safety-critical functions when certain conditions arise. Although Level 4 has raised some eyebrows “full self driving vehicle”, most truck manufacturers are cautious or have no interest in developing a Level 4 truck.

Truck manufactures have also researched “advanced driver assist systems” technology which operates without driver hand or foot controls. These systems consist of a bumper mounted radar system which determines the distance of vehicles or obstacles ahead, while partnering with a windshield mounted camera, keeping the truck in its correct lane. This technology also ensures a safe distance from the vehicle in front and can bring it to a

self-driving big rigs: fact or foe

complete stop if required. To make this technology more interesting “platooning” is also possible where-as vehicle to vehicle communications between two or more trucks can platoon in a very tight formation while traveling within highway speed limits. If the truck slows down or speeds up the following truck or trucks will do the same.

This technology may be closer then we think. With trucking companies focusing on increased productivity and always looking for ways to solve driver shortage, developers are constantly investing in technology that trucking companies could avail of. Developers note, this is not a driverless truck however with improving driver’s comfort and the technical arrangement of gadgets, buttons and controls, truck drivers will take on a new role similar to that of an airplane pilot, hopefully attracting a new generation of driver interest.

Tony LambertGeneral ManagerReefer Repair Services [email protected](709) 364-8251

TONY LAMBERT

Software developers and truck manufactures are always investing in continuous improvement of ensuring driver and public safety on our highways and city streets. That being said the future will bring many new and exciting changes to the way freight is moved from destination to destination. Maybe one day transport trucks will fly!


dump truck recovery

An investigation into the incident has been initiated to determine what occurred and will include a review of the procedures used for docking and undocking vessels as well as loading and unloading vehicle traffic according to a news release from the Department of Transportation and Works, which oversees Newfoundland and Labradors ferry services. The ferry services both the communities of Change Islands and Fogo Island from the community of Farewell. Change Islands can be found six kilometers off the northeast coast of Newfoundland. The ferry involved was removed from service and it was a number of days before a replacement ferry was available.

Meanwhile, a recovery effort was necessary to extract the sunken dump truck from the Atlantic Ocean. The recovery operation began on February 11th with Holden’s

Transport Ltd. dispatching its largest crane, a Grove GMK5275, from St. John’s and collaborating with a number of government agencies and private companies to plan to complete the lift successfully and safely.

There was a number of complicating logistical factors in the recovery operation such as accessing the job site due to its remote location. Poor winter weather conditions in combination with the need to wait for a replacement ferry to provide service to the islands caused further complications and delays. There were significant efforts involved in preparing for the transportation across to Change Islands of the massive crane and weights required. Engineers were present on site to ensure there were no issues with the crane backing onto the ferry as there was potential for movement away from the dock. The 275 ton crane and two tractor trailer loads of counter weights and necessary rigging arrived safely at Change Islands on February 12th via ferry crossing.

Once safely arrived, the crane set up with a 70-foot radius due to concerns of the outrigger weight of the crane on the sloped, concrete loading ramp. The dump truck was estimated to weigh 33,000 pounds after all the sand and salt had washed out into the Atlantic Ocean. A helicopter was required to bring in divers, who took films of the truck underwater to determine the position and location. The films showed that the truck was sitting level on the ocean floor, with all wheels touching. Had the truck settled on its side, the recovery operation would have first required that the truck be rotated back onto its wheels and re-rigged before being lifted onto the dock. Since this was not required, divers were able to proceed with attaching the rigging to the chassis by the front and rear axles using four cables and the truck was able to be lifted out of the water. The Canadian Coast Guard was on site to contain any environmental impact, with oil containment booms being used for any residual oils.

On February 8th, 2016, the ferry MV Capt. Earl W. Winsor

was docked and unloading vehicles at Change Islands

when a dump truck carrying sand and salt went into the

water while exiting.

Change Islands:

Holden’s Transport Ltd.Crane & Tractor Trailer Rentals Tel: 368-3539Cel: 330-6261Email: [email protected]: www.holdenstransport.com

I 29VOLUME 31: #3

Reaching into the global market to buy or sell goods is an exciting but complex journey, especially for first-timers or small and medium-sized businesses (SMEs): it involves a lot of players, information - and decisions. One of the most crucial decisions is the target country to which to export, or from which to import, goods. One of the key criteria should be whether there’s a free trade agreement (FTA) between Canada and the target country.

Many governments create artificial barriers, in the forms of tariffs and subsidies, to restrict the flow of goods and services between their country and others and protect their domestic markets. A FTA is essentially a contract between countries intended to remove some or all of these barriers and promote the free flow of goods and services between them. The North American Free Trade Agreement (NAFTA) between Canada, the US and Mexico and The Canada-European Union: Comprehensive Economic and Trade Agreement (CETA) (not yet in force, but expected to take effect in late 2016) are well-known examples. Canada is also a signatory to the 12-nation agreement, the Trans-Pacific Partnership, a comprehensive trade agreement to replace NAFTA. Canadian businesses have lots of choice: Canada is currently party to 11 FTA’s with 15 other countries, including the US, Mexico, Columbia, Peru, Chile, Iceland, Norway, Switzerland, Liechtenstein, Israel, Jordan and Korea; within Canada, the Agreement on Internal Trade is basically a domestic FTA between most Canadian provinces/territories and the federal government.

Here are 3 key ways that choosing a country with which Canada has a free trade agreement can simplify the export/import journey:

1. It’s faster because the negotiating is already done. Free trade agreements are usually the result of extensive (they typically deal with everything from A to Z, including things like how disputes will be resolved, provisions to facilitate movement of people like employees, business visitors, traders and investments between member countries, and many others), often protracted (think in terms of years) and sometimes very hard negotiation by the member countries. If you select a country with which Canada doesn’t have a FTA, you’re basically going to

MEGAN SETO

have to negotiate the equivalent of a FTA yourself. It might be worth it to you – but know what you’re getting into so you can make that assessment.

2. There are also probably cost benefits. Free trade agreements typically have several goals, including cost reduction by eliminating tariff barriers for certain goods to move between the member countries, and strengthened relationships with specific businesses in the other member countries that have developed an expertise with key sectors – which ultimately increases production efficiency and transaction efficiency.

3. Greater certainty and less risk. Another typical goal of FTAs is to provide clear rules for trade across the member countries’ borders and increased predictability of the process. For example, legal mechanisms, such as dispute resolution and protection mechanisms to address discriminatory practices that could impact trade and investment, are generally spelled out. Clarity in the process usually makes things faster and cheaper and reduces risks, like those of non-compliance with national export/import laws and the related consequences; these can be harsh, including revocation of importing privileges, monetary penalties, seizure of goods and refused or delayed shipments.

export/import: 3 key ways choosing a free trade agreement country can simplify the journey

Megan Seto, fluent in Taishanese and with a solid working knowledge of Cantonese, is a McInnes Cooper lawyer practicing cross-border and tax law. Contact Megan at [email protected].

To discuss this or any other legal issue, contact any member of McInnes Cooper’s Cross-Border Law Team. To read more McInnes Cooper publications and subscribe go to mcinnescooper.com.

McInnes Cooper prepared this article for information; it is not legal advice. Consult McInnes Cooper before acting on it. McInnes Cooper excludes all liability for anything contained in or any use of this article. © McInnes Cooper, 2016. All rights reserved.

Supported by

JUNE 26 – 29Happy Valley-Goose Bay

Newfoundland and Labrador

The St. John’s Board of Trade is bringing a delegation to Expo Labrdor to network with other industry leaders while learning about recent resource developments in Labrador.

Contact Brendan Hagerty for more information

[email protected]

709-726-2961 ext 116

Accomodations and

conference rates have been

arranged by the Board of Trade.

Members can also take advantage of

a rate from Provincial Airlines.

grow your business

I 31VOLUME 31: #3

THANK YOU

Thank you to the following supporters who helped make this event possible

for making

a success!

OPPORTUNITIES

NOR H2016


around the board

Geotourism Guru Zita Cobb captivates the crowd

with profound quotes and wisdom

Opportunities North 2016Back: Nancy Healey, Andy Turnbull, Sheila Downer, Sterling Peyton, Bailey Church, Bill Rompkey, Hon Perry Trimper, Clint Davis, Marilyn Butland, Peter Adams, Des WhalenFront: Dallas Mercer, Chris West, Peter Woodward, Tom Paddon.

Atlantic Lottery Corporation “For the Health of It” mixer

at the Boathouse

Board executive met with the Hon. Eddie Joyce Minister of Municipal Affairs to discuss a number of concerns to the business community including special purpose properties and municipal assessment act review. L-R: Jerry Kirkland - Member, MHA Graham Letto - Parliamentary Secretary to Minister for Municipal Affairs and Service NL, Dorothy Keating - Senior Vice Chair, Hon. Eddie Joyce - Minister of Municipal Affairs, Des Whelan- Chair, Andrea Stack- first Vice Chair

I 33VOLUME 31: #3

Board of Trade Ambassadors celebrating with staff liaison Lori Tobin

Ready for Opportunities North 2016 Keynote address.

Judi O’Keefe, Dallas Mercer, Brendan Hagerty, Emma Nash

CCPPP Panel Discussion. Moderator: Nancy Healey, CEO, St. John’s

Board of Trade Panel: Richard Alexander, Executive Director,

Newfoundland & Labrador Employer’s Council (NLEC); Errol Lobo,

Director, Finance, Risk and Administration PPP Canada; John

Hopkins, Chief Executive Officer, Regina & District Chamber of

Commerce

34 I

around the board

Our chairman is first on the scene out of the budget chamber at

confederation building to deliver the news to Paddy Daly and Fred

Hutton of VOCM

Senior Vice Chair Dorothy Keating presents door prize to

Sam Follett at Zita Cobb event

Mark Romoff; President & CEO Canadian Council for Public-Private Partnerships, Nancy Healey; Board of Trade CEO, Richard Alexander; Executive Director Newfoundland and Labrador Employer’s Council

Avalon Employment Ready Willing and Able May 24 Mixer

BUSINESS NEWS JUNE/JULY: 2016

I 35VOLUME 31: #3

Member News

leadership development organization, Enactus Canada.

As national champions, Enactus Memorial takes home the Tim Hortons Cup and will represent Canada at the Enactus World Cup this September in Toronto. Enactus Memorial won the world cup in 2008. It also won national titles in 2001, 2006, 2007, 2008, 2009, 2011, 2012 and 2014.

Enactus is a student-run volunteer group, part of an international non-profit organization that mobilizes university and college students to develop outreach projects that improve the quality of life and standard of living of people in need through the application of business processes and models.

“Enactus Memorial continues to raise the bar every year, finding new and innovative ways to solve economic, social and environmental issues both here at home and around the world,” said Nicole Almond, president of Enactus Canada. “I think the competitive process helps encourage all our teams to reach higher levels of achievement each and every year.”

Crosbie Group of Companies Announces New Chief Operating OfficerCrosbie Group of Companies, a fifth generation family business with deep roots in Newfoundland and Labrador, has announced a new Chief Operating Officer (COO)- Mark Collett.

“Mark is a results oriented leader with an extensive track record of developing people, inspiring performance excellence and fostering cultures of accountability. I have every confidence in Mark’s abilities. We are very excited to have Mark join our team,” said Rob Crosbie, Chairman and Chief Executive Officer (CEO) of Crosbie Group of Companies.

As COO, Mark will be responsible for the operational development and performance of all companies /member companies under the Crosbie Group umbrella. Mark will report directly to the Chairman and CEO. Together they will set the long term strategy and direction of the organization.

Mark brings with him over 23 years of leadership experience in supply chain management, corporate and business development, and executive management, across multiple industrial sectors. Mark has an MBA (Distinction) from Durham University Business School in the United Kingdom, and a Bachelor of Business Administration degree from Acadia University in Wolfville, Nova Scotia. Mark has also been on the Board of Advisors of Memorial University’s Faculty of Business Administration since 2014.

Enactus Memorial wins ninth national title to become Team CanadaEnactus Memorial has won its ninth national championship, making it the most successful Enactus team in Canada.

A 65-person judging panel comprised of top Canadian CEOs named the student-run volunteer group from Memorial University the 2016 Enactus National Champion at the Enactus Canada National Exposition in Toronto on May 4. The annual competition is run by the country’s largest student


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The Memorial team currently involves 82 undergraduate students from the faculties of arts, business, science and engineering. Together, they run 13 community projects.

Its national presentation focused on Project SucSeed, which uses hydroponic technology to grow affordable produce year-round and addresses food security in isolated regions of the province as well as providing employment to at-risk youth.

In addition to the Tim Hortons Cup, Enactus Memorial also won the BDC Entrepreneurs First Project Partnership Best Project, TD Entrepreneurship Challenge and $20,000 in start-up capital from the McCain Atlantic Canada Social Enterprise Partnership.

Two students, president Emily Bland and vice-president Angelise States, won individual honours. Ms. Bland was named a 2016 Unilever Leader for a Bright Future and Ms. States won a Founder’s Bursary from the John Dobson Foundation.

Enactus Memorial is supported by the Faculty of Business Administration, Memorial University and many other corporate and community organizations.

It’s led by Prof. Lynn Morrissey, who has been the team’s faculty advisor for the past 13 years, dedicating countless hours to coaching the presentation teams and guiding the group’s community projects.

The 2016 Enactus World Cup will be held in Toronto from Sept. 28-30.

Memorial University Business AwardsThe 32nd annual Partners Celebration was held on April 26 at the Sheraton Hotel Newfoundland. Partners is the business faculty’s annual celebration that brings together members of the faculty with students, donors, alumni and the business community to pay tribute to those who have achieved excellence in business while using their skills and expertise to contribute to their peers and communities.

Joseph Randell (MBA ’85), president and chief executive officer of Chorus Aviation Inc., received the 2016 Alumni Honour Award. Derek Langdon (B.Comm. ’78) and Gary Wadden (B.Comm. ’78), partners at group m5, won the P.J. Gardiner 2016 Newfoundland and Labrador Entrepreneur of the Year Award.

Nine Island Productions & Revel Communications Win 2016 Hermes Creative AwardsNine Island Productions and Revel Communications are thrilled to share news of our Hermes Creative Awards wins. Nine Island Productions has won a 2016 Platinum award for producing the 2015 Janeway Children’s Foundation Telethon. Nine Island produces the annual Telethon for the Janeway foundation, which is broadcast annually on NTV.

Revel communications has won a 2016 Gold award for our work on the 2015 Newfoundland and Labrador Organization of Women Entrepreneurs (NLOWE) Gala Awards Videos. Each year, NLOWE holds the Entrepreneur of the Year Gala. Revel produced and directed the videos for the event.

Revel and Nine Island Productions also received an Honorable Mention for the educational video If Babies Could Talk: What They’d Want You to Know about Breastfeeding, created for Baby-Friendly NL.

The leadership and staff at Nine Island Productions and Revel Communications would like to extend sincere thanks to the Janeway Children’s Hospital Foundation, Newfoundland and Labrador Organization of Women entrepreneurs (NLOWE), and Baby-Friendly NL for partnering with us to do this great work.

The Hermes Creative Awards is an international competition for creative professionals involved in the concept, writing, and design of traditional and emerging media. The awards are administered and judged by the Association of Marketing and Communication Professionals. More than 6000 entries from across the United States, Canada, and several other countries were expected to be judged. Winners are selected from 195 categories grouped under advertising, publications, marketing/branding, integrated marketing, public relations/communications, electronic media and pro bono. About 15% of the entries with the Platinum Award – the organization’s top honor, 22% win the Gold Award.

Eight Board of Trade Members Named in Atlantic Business Magazine’s 2016 Top 50 CE0 AwardsWe thank these stellar leaders who have made exemplary contributions to the local business community providing employment and commerce generating billions of dollars in revenue annually.

• Brian Dalton, Presient & CEO; Altius Minerals Corporation

• Terry Hussey, CEO; Vigilant Management• Larry Puddister, CEO; Pennecon

Newcrete Investments Ltd. Partnership

I 37VOLUME 31: #3

Member News

• Andy Turnbull, CEO; Nunacor• Richard Tiller, President & CEO; Tiller

Group of Companies• Michael Hanrahan, President & CEO;

Petroforma Labratorires• Bert Hickman President & CEO; Hickman

Automotive Group • Jason Muise, Managing Director; Technip

Canada Ltd.

Derek Winsor of TPI Travel Wins First Trafalgar ‘Travel Agent of the Year’ Award

“We want our partners to know that we are their biggest cheerleaders,” Paunic said.

Four Board of Trade member names added to the Junior Achievement Newfoundland and Labrador Business Hall of FameThe late Dr. Janet Gardiner has been added to the Junior Achievement NL Business Hall of Fame. Gardiner was the first female chartered accountant in

579-0909

Newfoundland and Labrador, and the first female chair of the Memorial University Board of Regents. She helped her family business Chester Dawe Ltd. Grow to a major company. Pamela and Cyril Bulgin of clothing chain Eclipse who have 76 stores across the Country and nearly 600 employees were also inducted. Chair and CEO of the Crosbie Group Ltd., Robert Crosbie, was also named. Crosbie has championed the family business since the 90’s achieving frontrunner recognition including MUN’s alumni of the Year award.

Trafalgar celebrated its first annual Travel Agent Day (May 4) with a celebration for key partners in Toronto that featured the unveiling of the tour company’s “travel agent of the year” award.

Derek Winsor (pictured on the right), a TPI counsellor from St. John’s, Nfld., was presented with the “Big T” trophy, symbolizing the tour company, its parent corporation (The Travel Corporation), and its owners, the Tollman family.

Winsor spent three years organizing a battlefield tour of Europe that will take place this summer commemorating the 100th anniversary of the battle of Beaumont Hammel in France, in which the Newfoundland regiment played a key part. Approximately 150 people will take part in the custom tour, which will include special events and ceremonies honouring the event in which 736 of 801 Newfoundland soldiers were killed.

Trafalgar Canada president Wolf Paunic (l) saluted Winsor for his incredible effort in organizing the tour with Trafalgar, noting that the original concept involved a group of 800 with 18 coaches. He went on to say that Travel Agent Day will become an annual event for Trafalgar rotating through cities across Canada.


Air Labrador Philip Earle, Manager of External SalesMichelle Hancock, Manager of Commercial OperationsWendy Humby, Manager of External Sales P.O. Box 310 Stn. ’C’85 Dakota DriveGoose Bay, NL A0P 1C0P: 709-896-6730F: [email protected]

allNewfoundlandandLabrador.comDan Arsenault, Managing DirectorSamantha Long, Reporter233 Duckworth Street, Suite 209St. John’s, NL P: [email protected]@allnewfoundlandandlabrador.com

Automobile Dealers AssociationMarion Templeton, Executive DirectorP.O. Box 282Mount Pearl, NL A1N [email protected]

Bluefin RV Park DeWayne Fry, Owner /OperatorBox 89, 22 TCH Holyrood, NL A0A 2R0P: [email protected]

New Members

Caron Hawco Group Inc. Caron Hawco, President/Lead Consultant147 Topsail RoadSt. John’s, NL A1E 2B2C: 709-770-3429F: [email protected]

Glenn Barnes Architecture Inc.Glenn Barnes, Principal & Architect66 Kenmount Road, P.O. Box 13271St. John’s NL A1B 4A5P: [email protected]

Harbour Grace Ocean Enterprises Paul Lannon, General Manager4 Beech Hill, P.O. Box 569Harbour Grace, NL A0A 2M0P: 709-596-5186F: [email protected]

National Enterprises Inc.Stephen Duffett PresidentPO Box 1654St. John’s, NL A1C 5P3P: 709-724-6400 F:[email protected]

Ryan Research & CommunicationsKaren RyanOwner/President186 Patrick StreetSt. John’s, NL A1C 5C4P: [email protected]

SelloffVacations.com Tara JoensonManager30 Ropewalk Lane Unit 115St. John’s, NL A1E 5T2P: [email protected]

SubC ImageryRon CollierVice-President Business Development317 Memorial DriveClarenville, NL A5A 1R8P: 709-864-7805TF:[email protected]

SubwayRoxanne MorganController22 Gibson AveMt. Pearl, NL A1N 5K8P: 709-753-2585F: [email protected]

Sunbelt Business Brokers AtlanticCorrina DaweSales Broker18 Freshwater RoadSt. John’s, NL A1C 2N2 P: [email protected]

Young Adult Cancer CanadaGeoff EatonExecutive Director18 Argyle St. Suite 201St. John’s, NL A1A 1V3 P: [email protected]

172 Glencoe Drive, Mt. Pearl, NL, A1N 4P7 • 709-364-8251 • www.reeferrepair.com

WE carry parts forall make trucks andbusses under the TRP part line.Now stocking moose bumpers

172 Glencoe Drive, Mt. Pearl, NL, A1N 4P7 • 709-364-8251

WE STOCK AND SELL CUMMINS ENGINE PARTS

172 Glencoe Drive Tel: (709) 364-8251Mt. Pearl, NL Fax: (709) 364-3134A1N 4P7 www. reeferrepair.com

Murphy Group of Companies

Celebrating

28 Years

In Business !

Proof Policy

Please read carefully before

approving final copy. All errors

and omissions become the

responsibility of the client once

copy is approved.

Thank you

Date: ___________________________

Sig.: ____________________________

TRP DEF UERA fluid pumped at our Glencoe Drive Location

Certifiedengine repairtechnicians onstaff

Proof approved as is

Proof approved with changes

Another proof required

Date

Signature

REEFER REPAIR SERVICES LTD.

• Specializing in Transport Refrigeration• Truck & Trailer MVI Inspection• Truck Air Conditioning Services• General Maintenance & Repairs• Complete inventory of parts for buses

and heavy trucks• Cummins Certified• 24 Hour Emergency Service

• Complete Handling, Repair & Logistics of Sea-Going Refrigerated Containers

• Container Sales & Rentals• 3 Acres of Secured Storage• Trucking from Pier to Pier• Manufacturing & installation of springs

for most transport trucks and trailers

Tel: 364-8251 • Fax: 364-3134 • www.reeferrepair.com • 172 Glencoe Drive, Mount Pearl, NL A1N 4P7

Celebrating

25 YEARS in Business

Celebrating

25 Years

In Business !

• Specializing in Transport Refrigeration• Truck & Trailer Inspection• Truck Air Conditioning Services• General Maintenance & Repairs• Complete inventory of parts for buses and heavy trucks• Cummins Certified

• 24 Hour Emergency Service• • Complete Handling, Repair & Logistics of Sea-Going Refrigeration Containers• Container Sales & Rentals• 3 Acres of Secured Storage• Trucking from Pier to Pier




Date

Signature








Celebrating





Date

Signature








Celebrating


Now Leasing and Renting Trucks

I 39VOLUME 31: #3

Member Profiles

Set Sail with Award Winning Iceberg Quest! Step aboard the Capo de Espera - our brand new, state of the art vessel. Breathe in the fresh ocean air as we set sail through The Narrows. Feast your eyes on a glittering parade of majestic icebergs carved from the glaciers of Greenland. Witness the mighty humpback whale playfully thrusts itself out of the water in a full breach, its 40 tonne mass crashing back into the ocean in an explosion of spray. Bask in our National Geographic coastlines as our Captain regales you with the history and culture of our people. Fall in love all over again. Book now... experience the WONDER! Head Office: P.O. Box 13995 Stn A St. John’s, NL A1B 4G8Tel: 709.722.1888 Email: [email protected] Facebook: facebook.com/icebergquest Twitter: @IcebergQuest Instagram: @IcebergQuest Email: IcebergQuest.com

MV Cetacean Quest circling a gargantuan iceberg off Cape Spear, NL

At Trane, we’re all about air – cool air, warm air, clean air. As a world leader in air conditioning systems, services and solutions, we control the comfort of the air for people in homes and many of the world’s largest and most famous commercial, industrial and institutional buildings. And we’re applying Trane’s expertise in environmental technology, energy conservation and building automation systems to make a difference in energy efficiency around the globe. Trane is a subsidiary of Ingersoll Rand. Office: 22 Beclin Rd, Mount Pearl, NLTel: 709.753.5129Cell: 709.769.4180Fax: 709.754.3029Email: [email protected]: www.trane.com

Cora’s breakfast and lunch has become a household name in Newfoundland and Labrador. A second location has now opened to serve the province at 15 Hebron Way off Torbay Road. Cora recently said NL customers are some of the nicest people she has ever met and that she looks forward to vacationing here again this summer. The Kenmount Road Cora’s remains a favorite for thousands of customers each week. The menu always has something new and the signature dishes are guaranteed. If you haven’t tried us yet or if we have already wowed you, Cora’s is the place for breakfast or lunch.

Tel: 709.738.5555Email: [email protected]: www.cora.com

BlueFin RV Park is described by many as one of the Avalon’s best hidden secrets. Opened eight years ago, the park has become a favorite for local campers as well as tourists from all over North America. Driving West on the TCH, get a glimpse as you pass the Holyrood exit, enter the park and you discover a whole new World. The park offers boating, basketball, ball hockey, a playground and a heated pool. There is always something to do with nightly campfires to end the fun-filled days. For your convenience we have a treat shop on-site.

Tel: 709.229.5500Email: [email protected]: www.bluefinrv.com

A world where everyone has a safe, decent, and affordable place to live.Habitat for Humanity NL (HFHNL) is a non-profit charitable organization that provides low income working families with the opportunity to own their own home. We provide a “hand up” not a “hand out.” We mobilize local communities, businesses, civic groups, schools, churches, and individuals to reach our goals. Office: 6 Robin Hood Bay RoadTel: 709.753.5743Email: [email protected] Email: www.www.habitatnl.ca

Restore – Volunteer, Shop, DonateDonate or buy: furniture, building material and appliancesLocation: 6 Robin Hood Bay RoadHours: 9:00am - 5:00pm (Tues - Sat)Tel: 709.753.2721Open to the public

Integrated Occupational Health Services (IOHS) is a private occupational therapy provider in business for 22 years. We offer assessment and treatment services to injured and disabled clients who have physical and mental health conditions. In addition to clinic-based assessment and treatment, we provide services at the work site, in the home and in the school environment across Newfoundland and Labrador. We offer prevention, early intervention and chronic disability management services. Working as an integrated team with other health professionals, we help our clients reach their optimal potential in all areas of life, including work, leisure, self-care and homemaking.

For Further information Contact: Jane SimmonsEmail: [email protected]: 709-722-9675Web: www.iohs.ca


the economy

FLASH SHEETNewfoundland & Labrador Percent Change

Current Month

Same MonthLast Year NL Canada

POPULATION:

(Estimated as of January 1, 2016) Thousands 528.3 528.7 -0.1% 0.9%

LABOUR:

Employed, Adjusted (April, 2016) Thousands 237.2 237.4 -0.1% 0.8%

Unemployment Rate, Adjusted (April, 2016) Percent 12.5 12.7 -0.2 0.3

CONSUMER PRICE INDEX (2002 = 100):

All-Items (April, 2016) 130.9 128.3 2.0% 1.7%

Food (April, 2016) 147.0 141.5 3.9% 3.2%

Energy (April, 2016) 145.8 151.7 -3.9% -3.2%

All-Items excluding Food and Energy (April, 2016) 124.0 121.0 2.5% 1.9%

VOLUME OF IRON ORE PRODUCTION:

(March, 2016) Tonnes 1,114,716 p 1,015,228 9.8% -5.0%

RETAIL TRADE (NAICS):

Unadjusted for Seasonal variation (March, 2016) $ Thousands 674,329 p 641,455 5.1% 4.7%

NEW MOTOR VEHICLE SALES:

(March, 2016) Number 2,821 2,369 19.1% 8.5%

HOUSING:

Housing Starts, All Areas (1tst Quarter, 2016) Number 172 p 238 -27.7% 8.3%

Median House Price - Bungalows, St. John’s (1tst Quarter, 2016)1 Dollars 311,828 309,801 0.7% --

OIL PRODUCTION:

(March, 2016) Barrels 6,201,688 p 5,995,710 3.4% --

1As of October 2015, major enhancements have been made to Royal LePage’s House Price Survey program. One major change is the Survey is now reporting median prices wheras previously average prices were reported. For more information contact the Newfoundland and Labrador Statistics Agency.Source: Economics and Statistics Branch (Newfoundland and Labrador Statistics Agency), Department of Finance

BDO HELPS YOUR BUSINESS NAVIGATE THE ECONOMYAs one of the leading accounting, tax and advisory firms in Canada, we offer a breadth of expertise, innovative thinking, and valuable insight to every client who walks through our doors. Whatever your business is facing, we can help you take advantage of your opportunities and achieve success.

People who know, know BDO.SM

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200 – 53 Bond St, St John’s NL 709 579 2161 www.bdo.ca

THE ST. JOHN’S PORT AUTHORITY One Water Street, St. John’s, NL, Canada

Tel: 709.738.4782

If there’s strength in numbers, then the Port of St. John’s is a force to be reckoned with. 3,000 professionals employed by 350 supply and

service companies in the St. John’s region. All with one focus – doing the

best job possible each and every day. For 30 plus years the hard work

of our partners has resulted in St. John’s becoming the primary offshore

energy supply and service centre on the East Coast of Canada. And they

continue to work hard, delivering everything the energy sector requires: from

advanced infrastructure, to water, fuel and synthetic fluids, to on-the-spot

maintenance and repair.

With a shared vision of safety and sustainability and a work ethic unmatched

anywhere in the world, it’s no wonder that some of the largest offshore

energy ventures call our port home. Go online or call us today to learn more

about how the Port can work for you.

www.sjpa.com One Port. One Focus.

One Port. Three Thousand Strong.

Arrive refreshed and ready for your next adventure. Book your Argentia crossing today. Only 90 minutes from St. John’s. MarineAtlantic.ca

Relax. We’ll drive.

Documents

Business News - June/July 2016