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Business Intelligence Center of Excellence
(BI COE) with Business Objects
A Case Study at Stanley Black & Decker
Business Intelligence Center of Excellence
(BI COE) with Business Objects
A Case Study at Stanley Black & Decker
Adam Getz
Practice Manager, Business Intelligence
DCS Consulting, Inc.
About DCS Consulting:
DCS Consulting is a Business Intelligence and Data Warehousing (BI/DW)
professional services firm specializing in providing highly experienced
consultants.�
� Located in Washington DC Area.
� SAP Business Objects – Extended Business Partner.
� Our customers range from DOD and Federal Civilian clients to Health
Care, Financial Services, Consumer Goods, & Energy.
� Technology Expertise:
• SAP Business Objects
• Visual Cue
• DOMO
• CGI Momentum Financials
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 2
The Client:
Stanley Black & Decker is a manufacturer of tools and hardware and
provider of security products and locks.�
� Headquarters: New Britain, CT
� Industry: Consumer Goods
� Products: Tools, Hardware, Security, Locks, Medical Equipment
� Revenue: $8.41 Billion (2010)
� Employees: 36,700 (2010)
� Merger: The Stanley Works acquired Black & Decker in 2010
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 3
Centers of Excellence (COE)
Combine the strategic role and governance of program management offices, business expertise of
subject matter experts, and the technical knowledge of systems personnel.
BI COEs are centered and constructed around these foundations of an organization:
• Architecture • Process• Human Capital • Culture
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 4
Division 3Division 2Division 1
Corporate
2) Virtual BI COE -Shared by Departments
3) BI COE as Part of Operations-Overseeing Business Divisions
BI COE
BI COE
COO
Division 2Division 1 Division 3
IT UnitIT Unit
CIO
BI COE
Finance Sales Marketing
4) Distributed BI COE -Shared by Lines of Business Divisions
1) BI COE as an IT Unit
Implemented at Stanley Black & Decker
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 5
Governance
Standardization
Compliance
CentralizationIntegrity
Coordination
Oversight
o Governance of organization and system changes
o Standards across all deployments
o Compliance with regulations
o Centralization of administration
o Integrity of business process and systems
o Coordination of resources
o Oversight and control
Primary Tasks of BI COE at StanleyPrimary Tasks of BI COE at Stanley
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 6
The Business Intelligence and Data Warehousing (BI / DW)
Environment at Stanley consists of the following Technologies:
Category Technology(s)
Source Systems SAP, ACG, BAAN, Hyperion, JD Edwards
Data Integration (ETL) IBM Ascential Data Stage 7.5 and 8.1
Data Warehouse / Data Marts MS SQL Server 2000
Data Modeling Sybase Power Designer
Business Intelligence ApplicationsBusiness Objects 3.1, Web Intelligence, Desktop
Intelligence, Crystal Reports, Xcelsius, Qlikview
Business Intelligence Web Server Apache Tomcat
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 7
BI COE at Stanley has responsibility over both BI and DW Environments
• ETL (Data Stage)
• Data Warehouse / Data Marts (MS SQL Server)
• Business Intelligence (Business Objects)
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 8
� Enterprise Governance
� Defining the Common Enterprise Business Model
� Technology Standards
� Team Structures / Roles / Responsibilities
� Corporate Communications
� Internationalization and Multiple Languages
� Established Processes
� Organizational Change
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 9
BI COE
CDIY
EMEA
IAR
SMS
Corp
SAT
Local Development of BI & DW Solutions across a Shared Architecture
- Facilitates local analysis and reporting delivery
- Utilizes the existing environment as a shared asset
- Mitigates risks of a shared environment
- Distributes workload
Application Development Teams For Each Business Unit:
- Corporate (Corp)
- Construction & Do It Yourself (CDIY)
- Industrial & Automotive Repair (IAR)
- Stanley Mechanical Security (SMS)
- Stanley Access Technologies (SAT)
- Europe, Middle East, Africa (EMEA)
BI COE
(inner circle)
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 10
Business Objects Technologies Used at Stanley:
� Central Management Console
� Infoview Portal
� Business Objects Universes
� Web Intelligence
� Web Intelligence Rich Client
� Desktop Intelligence
� Crystal Reports
� Xcelsius Dashboards
Stanley Black & Decker has standardized on Business Objects as its Enterprise Reporting
Environment. The Stanley BI COE maintains the Business Objects Environment.
Cry
sta
lR
eports
Administration
BI Center of
Excellence
(BICOE)
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 11
Responsibilities of BI COE Related to Business Objects
� Governance & Change Reviews
� Technical and Design Reviews
� Migrations of Components
� Administration and Security
� Communications and Announcements
� Application (BusinessObjects) Management
Stanley Black & Decker has standardized on Business Objects as its Enterprise Reporting
Environment. The Stanley BI COE maintains the Business Objects Environment.
Cry
sta
lR
eports
Administration
BI Center of
Excellence
(BICOE)
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 12
The BI COE has the primary responsibility for :- Common Infrastructure and Services
- Enterprise Standards
- Application Administration & Security
- Communications Amongst Teams
- Environment Migrations
- Design & Readiness Reviews
- Governance & Change Reviews
Business Unit Application Development
teams have responsibility for:
- Communications with Users / UAT
- Requirements Analysis
- Application Development
- Resources / Staffing
- Application Maintenance
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 13
GroupType of Access
Available Tools
BI COEAdministrator
Access
Central Management Console (CMC) *
Import Wizard *
Universe Designer
Xcelsius Designer
Crystal Reports Designer
Web Intelligence
InfoView Portal
Application Team Developer Access
Universe Designer
Xcelsius Designer
Crystal Reports Designer
Web Intelligence
InfoView Portal
Business Users End User Access
Reports
Dashboards
InfoView Portal
* As The Central
Management Console (CMC)
and Import Wizard are tools
designed for administration
of Business Objects
environments, only
members of the BI COE have
access to them.
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 14
Reasons for Distributed Application Development of
Business Intelligence Solutions at Stanley
- Synchronous Business Intelligence Development
- Alignment to Customers and Business Units
- Expanded Knowledge Base
- Appropriate Governance Models
- Shared Use of TechnologyBI COE
CDIY
EMEA
IAR
SMS
Corp
SAT
Distributed Development Between BI COE and Application Team Teams
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 15
Adoption of a BI COE at Stanley has enabled:
� Shared use of BI/DW technologies
� Single point-of-contact for administration
� Managed deployments - consistent oversight incorporated into every stage of development
� Increased level of communications amongst application teams
� More accurate, consistent and repeatable project estimates
� Higher project success rates
� Better use and integration with the Stanley Data Warehouse (SDW) and Data Marts
� Improved sharing of knowledge amongst application teams
� Decreased risk amongst projects
� Consistency in design and technical reviews
� Higher confidence in IT department
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 16
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 17
Check out www.bi-insider.com
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079 | P: 703.690.5730 | [email protected] | www.dcsfederal.com Page: 18
DCS Consulting, Inc.
9048 John Sutherland Lane, Lorton, VA 22079
703-966-5831
Adam Getz
WWW.DCSFEDERAL.COM