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Business Breakout Technical Breakout
1.30pmVeeam Backup for Microsoft Office 365 - It's Your Data!
A sneak peek at Veeam 2018 releases
2.00pmManagement products: The OTHER side of Veeam
Veeam for VMware Cloud on AWS technical deep dive
2.30pmPanel: Business Compliance Challenges in a Multi Cloud World
Veeam Availability Console Update 1
3.00pm Afternoon Tea
3.30pm The business has progressed beyond Backup!Veeam Backup for Microsoft Office 365 2.0: What's New?
4.00pmCustomer Case Study: How James Cook University is giving students and staff confidence in their digital lives 4.15 Automate your DR and DevOps: Veeam
Availability Orchestrator and Data Labs
4.30pmEnsure Business Continuity and DR Compliance: Getting Started with Veeam Availability Orchestrator
5.00pm Cocktail Reception
Veeam Availability Console& ConnectWise Integration
Alex Tso – Systems Engineer, VeeamMadhul Sachdeva – Solution Architect, VeeamGregg Lalle – VP, International Sales & Strategy, ConnectWise
Creating a Resilient Business in
an Ever Changing Ecosystem
Research Consultant, Vanson Bourne
Simon CrawleyMD and Co-founder, Mirus IT
Paul TomlinsonGregg Lalle
VP of International Sales & Strategy,
ConnectWise
2018 International MSP Research
Findings
Services managed – HTG comparison
Figure 4: Analysis of respondents who say which managed services their
organisation provides to business customers, asked to all non-HTG (150) and all HTG
(31) respondents
67%
56%
53%
41%
38%
30%
27%
27%
27%
25%
21%
21%
19%
18%
15%
9%
7%
6%
87%
100%
84%
97%
97%
100%
100%
87%
13%
55%
100%
65%
100%
58%
23%
61%
52%
81%
Cloud services (SaaS, IaaS, PaaS)
Server support/management
Security services
Network and connectivity services
Data storage, back-up and recovery
Remote monitoring
Endpoint support/troubleshooting
Mobile device support and remote…
Web services
System integration
Updating/patching
Telecommunications
Helpdesk support
Cloud service monitoring
Managed print services
Internal IT department
Compliance and auditing support
VAR/reselling
all non-HTG respondents all HTG respondents
14 different
services
managed, on
average
5 different
services
managed, on
average
Future offerings
Figure 7: “What service/s that your organisation
is not currently offering, are you
planning on introducing over the next
12 months?” showing only the ten
services most selected, asked to all
non-HTG respondents, with
respondents only being able to select
the services that their organisation
does not currently offer to business
customers (150)
25%
25%
21%
21%
19%
17%
11%
11%
9%
8%
8%
Cloud service monitoring
Endpoint support/troubleshooting
Remote monitoring
Network and connectivity services
Mobile device support and remote
working
Security services
Cloud services (SaaS, IaaS, PaaS)
Compliance and auditing support
System integration
Updating/patching
My organisation is not planning on
offering any new IT managed services…
Over nine in ten (92%) respondents report that
their organisation plans to roll out new service
offerings over the next 12 months
2 new services
will be added,
on average
Customer Journey
Service Delivery ModelService Delivery Model
MANAGED SERVICE
PROVIDER
CLOUD SERVICE
PROVIDER
VALUE-ADDED
RESELLER
SYSTEMS INTEGRATOR
INTERNAL IT
COLLABORATION
/ TELECOM
AUDIO/VISUAL
MANAGED SECURITY
PHYSICAL SECURITY
SOFTWARE
DEVELOPMENT
Technology Teams
COPY/PRINTING SECURITY PHYSICAL
SECURITY
INTERNET OF
THINGS
AUDIO/VISUAL
COLLABORATION DISASTER
RECOVERYLINE OF
BUSINESS
APPLICATIONS
OFFICE
APPLICATIONS
NETWORK
INFRASTRUCTURE
ONSITE
COMPUTING
CLOUD
COMPUTING
APPLICATION
DEVELOPMENT
BUSINESS
INTELLIGENCE
ARTIFICIAL
INTELLIGENCE
Solution Offerings to ClientsSolution Offerings to Clients
Solutions Menu
New Path to Success Webinar Series
A webinar series designed to bring you the best minds in
the industry for the tools, solutions, and information
you need for fueling the success of every one of your
technology teams.
For more info visit ConnectWise.com/PathToSuccess
Veeam Availability Console& ConnectWise Integration
Alex Tso – Systems Engineer, VeeamMadhul Sachdeva – Solution Architect, VeeamGregg Lalle – VP, International Sales & Strategy, ConnectWise
Agenda
• ConnectWise Integration• What is Veeam Cloud Connect?• Why Veeam Availability Console?• Architecture VCC + VAC• Scenarios• Maybe some demo in there too!
ConnectWise Manage Plugin
Why are we doing this?ConnectWise Manage is a leading PSA (Professional services automation) tool for service providers. It provides business with the functionality it needs to manage core business processes:• Clients management • Marketing campaigns • Sales management (quoting, proposal, product catalog)• Helpdesk and ticketing • Billing
Architecture and deployment
• Built into Veeam Availability Console Update 1• Can be deployed either on-premises or in any
cloud• Integrates with existing ConnectWise Manage
installation
Veeam Cloud Connect
Veeam Cloud Connect
Platform built specifically for Veeam Cloud and Service Providers (VCSP) who want to offer managed services, BaaS and DRaaS as a Service to their end customers to reduce their on-Premises infrastructure footprint, provide better ROI through economies of scale and offer concise SLAs.
DB Explorer
Share point Explorer
AD ExplorerVO365
Exchange Explorer
AgentAgent
VBR
Backup Proxies
Backup Proxies
Customer Dedicated Infrastructure
Hypervisor Host vCenter
VCD | vCenter
Multitenant Infrastructure
vAppsHypervisor Host
Veeam Service Provider Solution Overview
Agent
Agent
Service Provider Infrastructure
Multi-tenantRepository
DedicatedRepository
Secondary Storage Target
Multi-tenant SOBR
Dedicated SOBR
Primary Storage Target
Veeam Backup Infrastructure Components
VeeamCloud Connect
VEM
Management
Admin & Delegated Access
VAC
Cloud Tier*
Offsite Copy
Let’s Buildup our Service Provider’s Backend Infrastructurefor Multi-tenant & Hosted Environment
Implement 3-2-1 with Offsite copy & long term retention with Backup copy jobs.
*Support for Cloud Tier is a roadmap feature.
Protection and granular recovery for AD & Share point*Support for Sharepoint Online + OneDrive for Business
Let’s not forget protection & granular recoveryfor Databases (Microsoft SQL and Oracle)
* RMAN Integration for Oracle RAC (keeps the DBAs happy)
What about extending Data Protection service to Microsoft Exchange Online (O365)|Hosted Organisations & offering
granular item level recovery?
Now let’s start to scale the environmentto protect the VMs and vApps using proxies (agentless)
Let’s introduce Veeam agents for protecting Physical & Hosted Workloads without Hypervisor access
Veeam Availability Console
Veeam Availability Console
A web portal that enables Veeam Cloud & Service Providers (VCSP) to simplify customer on-boarding, remote management, billing and reporting for their BaaS and DRaassolution built using the Veeam Cloud Connect platform.
Key Features:✓ Centralised Management (RoBo, Physical, Cloud)✓ Multi-tenant Self Service Web Portal✓ Simplified deployment and Restful API Driven.
VAC is a cloud-enabled platform for service providers and distributed enterprise environments. Underpinning the Veeam Cloud Connect, this management console will allows VCSP partners:
Veeam Availability Console (VAC)
• with a way to more easily and efficiently manage protection of private, hosted & hybrid workloads across all their customer base.
• to streamline the delivery of Veeam-powered backup and replication services to their customers
• to launch a new backup service and capture new revenue streams
VCC + VAC Architecture
Architecture
VeeamCloud Connect
VeeamAvailability Console
Server + Web UI
Cloudgateway
Cloudgateway
TLS-secured
TLS-secured
ManagementAgent
VeeamBackup & Replication
ManagementAgent
Veeam Agentfor Microsoft Windows
Provider Site Client Site
Console InterfacesWeb UI
Administrator portal
Client portal
Administrator
Company/department admin
Company/department user
Invoice/chargeback auditor
APP
APP
APP
Third-party application
Third-party application
Third-party application
Veeam Availability Console
RESTful API
Swagger UI
Veeam Backup & Replication management
Deployment optionsDEMO
Configuration summary
• Automatically creates companies based on tenants pulled from Veeam Cloud Connect
• Allows creating tenants and assigning cloud resources from the web UI
• Requires enabling the remote management feature of backup servers and agents for billing
Veeam agent management
Service Provider
Veeam Availability Console
Cloud gateway
Veeam Agentfor Microsoft Windows
(workstation)
Veeam Backup& Replication
Customer A
Customer B
Veeam Backup& Replication
Veeam Agentfor Microsoft Windows
(server)
Veeam Agentfor Microsoft Windows
(workstation)
Veeam-powered servicesSingle port (no VPN) | TLS-secured
Remote management & monitoring
Remote monitoring
Backup agent management summary
• Allows deploying and discovering existing Veeam Agents for remote management
• Simplifies user management for cloud-based backup policies
• Provides monitoring capabilities for Veeam Agents managed by Veeam Backup & Replication
• Enables clients to manage Veeam Agents themselves via the multi-tenant customer portal
Monitoring
Monitoring capabilities Veeam® Availability Console provides a single pane of glass to review:
• Veeam infrastructure health status
• VM and agent backup job states
• List of all triggered alarms
Centralized remote management, monitoring and alerting througha single User Interface
Simplified Management & Monitoring
For all your• Virtual workloads• Physical servers and workstations• Cloud-hosted workloads
Across• Primary data center• Remote office and branch office• Service provider customers
Deployment summary
• Integrates with existing Veeam Cloud Connect (including remote servers) deployed on premises or in the public cloud
• Operates via existing cloud gateway infrastructure• Allows separating server and web UI components
between production and DMZ networks
APIs and billing
RESTful APIs
Subscription plan options
APIs and billing summary
• Allows integration with third-party application via JSON-based RESTful APIs
• Ships with Swagger API framework• Allows billing on Cloud Connect, managed agents,
VMs and storage usage• Allows reporting on Protected VMs and Protected
Agents
ConnectWise Manage plugin
Reporting(Demo)
Licensing
Licensing
• The Veeam Availability Console key is automatically generated for Veeam Cloud & Service Provider (VCSP) partners based on the existing Veeam Agent rental contacts
• Veeam Availability Console requires a FREE license key with 0 counters for Veeam Backup & Replication management (available in My Account at veeam.com to all VCSP partners)
Key takeaways
Veeam Availability Console plugin allows to:• Use the same companies within both applications • Create tickets for MSP helpdesk technicians based on
VAC alarms:
• Create invoices based on VAC services:
Thank you
