BUKU PBDOMAN

U-IAYA PENINGKATAN MUTUPELAYANAN RUMAH SAKIT

(KoNsEp DAsAR DAN pnrnrirpl

D E?A RrEtlt EN KESEHAI+I l_EpuB LrK TNDONESTADIRE Kro RAr rEN DERAT, isliiiNin u e o mDTREKToRAT RUMAH sexrr Giiii,i.iiln lffiiro

1994

I(ATA PENGANTAR

Memasukiperaksanaan perita Vryang merupakan awar pem-bansunan Janska la.jlns T;;;i"d"a (pJpT il), satah satuprakondisi yang harus dip6nuhi ;"il; meningkatkan mutu pe,layanan, termasuk rnril o;t;;;.". oi Rumah Sakit agarpengetotaan Rumah Sakit menja;ilil efektif dan efisien.

Buku pedoman ini. disusun agar ada kesamaan pengertiantentang mutu, konsep g.1ryd;; prji.ii uo"r" peningkatan MutuPetayanan. Ruah glki' Oiri"iL""ilhap_tahap imptementasiQuat*y Assurance, teknik o"n i*plrJrt"si Gugus Kendari Mutuserta langkah-langkah proses pJr"""n"n masalah, yang dapatotpergunakan oleh prmpinan di" p"r"L"na rumah sakit Jebagaiacuan darani meraksanatan upav! p.e'Jngkatan Mutu perdyananRurnah Sakit disesuaikan d"6; "itl.", o"n kondisi yang ada.Kami menyadari bahwa masih aO" t

"t urngan-kekuranganpada buku o*om":,,1.;:]:lil;;;liy"

""r"n dan kritik sunapenyempurnaan buku ini sangat kami harapkan. !

Jakarta, 12April 1994

DIREKTORAT

KepalaPEI.AYANAN Ii{EDIK

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