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  • BuddySystemBenefitsofApplicationInterfaces

    (AIs)

  • Introductions: CrysZima ProductManagerforApplicationInterfaces

    TimOtt ISProgrammingManagerforApplicationInterfaces

  • WhatisanApplicationInterface(AI)?

  • AnApplicationInterfaceisanexchangeofdatabetweentwocomputerapplications.

    Alsoknownassoftwareintegration.

    MostofourAIsinvolveCustomerMasterpassingdatatoavendorapplication.

  • WhyshouldIconsideranApplicationInterface?

  • Therearealotofsoftwareproductsandtelecomequipmentonthemarket.

    Wouldntitbeniceiftheyalltalkedtoeachother?

    Canyouthinkofexamplesinyourofficewhereyouareenteringthesamedataintomultiplesystems?

  • BenefitsofAIsinclude: Increasedefficiencyinyouroffice Betterserviceforyourcustomers Increasedqualityresultingfromautomation Timesavings

  • MACChasseenincreasedinterest/demandforAIsinrecentyears.

    Weveinvestedtimetodevelopafoundationthatwillallowforavarietyofintegrations.

  • WhatisMACCsapproachtoAIs?

  • MACCsopenarchitectureallowsustoworkwithanyvendor.

    MACCcanprogramtovendorApplicationProgrammingInterfaces(APIs). AnAPIisadocumentthatdescribeshowtocommunicatewithvendorsoftware.

  • MACCcancommunicatedirectlywithtelecomequipment(ex.switches,servers,routers).

    MACCcanhelpyouifyouwanttodevelopyourowninhousesolution.

  • Wherepossible,MACCdevelopsourAIssotheyarereusableandflexible minimizingimplementationtime.

  • MACChasover120integrationsinproduction.

    WhatAIsareofferedbyMACC?

  • AfewofouroriginalCustomerMasterintegrations: DirectoryPublishers DirectoryAssistance E911Providers LIDB/CNAM INSPIC/DA CreditBureau(Experian) CreditCardProcessing PayPerView/VideoOnDemandBilling

  • Mapping&Provisioningintegrationswillbethefocusoftodayssession

  • MACChasintegrationswiththefollowingmappingproducts: Atlas eLation iSpeed M4/WorkForceManager StellarRAD

  • DataflowsfromCustomerMastertotheMappingsystem

    DataPassedinmappingintegrations: Subscriber Services(USPCode) Plant Equipment(availablesoon) Typicallymatchonserviceaddress

  • DispatchingIntegrationwithMapcomsWorkforceManagerproduct ServiceOrder/TroubleTicketdatapassedfromCMtoMapcomfordispatching/truckrolls.

    ServiceOrdersarecreatedinCM,andonlycommentscanbeupdatedfromMapcom

    TroubleTicketsarecreatedinCM,thencanbeupdated/clearedineithersystem.

  • TelephoneSwitchProvisioning

  • ServiceAutomationMaster(SAM) MACCsproductforswitchactivation

    SAMextractsdatafromCustomerMasterandsendscommandstotheswitch.

  • SwitchessupportedbySAMProvisioning: Genband 1500 Lucent5ESS Metaswitch NortelDMS10 SiemensEWSD SiemensDCO MACCcanprogramforotherswitches

  • Example NewLandlineInstall CSRinitiatesanewinstallserviceorderinCustomerMaster BasicphoneservicewithUSPsforCallerIDandCallWaiting

    CSRcompletesprovisioningstage SAMreadsSOdata,sendscommandstoswitch,updatesstatusoforder,viewableinCM

    Realtime

  • MACCiscurrentlydevelopinganintegrationwithAPMaxtoautoprovisionenhancedvoicemail,callerIDandconferencecallingfeatures

  • TelephoneSwitchAudit

  • SAMAudit MACCsproductthatwillcomparedatainswitchwithdatainCustomerMasterandreportanydifferences.

    RevenueAssurance Ensurecustomersarebeingbilledforservicesreceived,andarereceivingservicesforeverythingbeingbilled.

  • Keyitemsthatcanbeaudited: CallingfeaturesbasedonUSPcodes CarrierPICs LEN(LineEquipmentNumber) LCC(LineClassCodes) SubscriberGroups PersistentProfiles

  • DemandAudits SAMAuditallowsauditofasingleline.Resultsdisplayedrealtime.

    BatchAudits SAMAuditcanauditagroupofnumbersinabatchasascheduledprocess.Resultsdisplayedonareport.

  • SwitchessupportedbySAMAudit Lucent5ESS Metaswitch SiemensDCO MACCcanprogramforotherswitches

  • Example CallForwardingenabledinswitch,butnotbeingbilledinCM SAMAuditwillrecognizethedifferenceanddisplayonareport.

    UsercanmakemanualadjustmentsineitherCMorontheswitch.

  • VideoProvisioningVendors(headend): EnhancedTelecommunicationsInc.(ETI) Minerva

  • Example NewInstallVideoProvisioning(headend): CSRcreatesnewinstallserviceorderinCustomerMaster

    CSRcompletesProvisioningStage ApplicationInterfacereadsSOdata,sendscommandstovendorsoftwarewhichprovisionsheadend.ResultviewableinCM.

  • VideoProvisioningvendors(settopboxes) Comcast Motorola

    Wecanreachoutandprovisionsettopboxesinsubscriberhomes.Add/removechannels,refreshbox,disablebox,etc.

  • Example NewSTBInstall: Technicianonsiteatcustomersite CSRselectsaSTBfromAMinventoryandassignstoavideonetworkinCustomerMaster

    CSRcompletesprovisioningstage ApplicationInterfacesendscommandsandchannelstoprovisionSTBrealtimeinthesubscribershome

  • Example AddHBOtoexistingSTB CSRaccessesCMaccount,andtheSTBMaintenancescreen

    CSRcompletesaserviceorderstage ApplicationInterfacesendscommandsandchannelstoprovisionSTBrealtime

  • Example Customercallstosaytheyarenotreceivingachannel CSRaccessesCMaccount,andtheSTBMaintenancescreen

    CSRselectsRefreshmaintenanceoption ApplicationInterfacesendscommandsandchannelstorefreshchannelsonSTBrealtime

    Notruckrollrequired

  • Example GlobalRefresh: CompanyisaddingthreenewHDchannelstotheirexpandedbasicpackage

    CompanyselectsUSP(s)toberefreshed ApplicationInterfacesendscommandsandchannelstoprovisionall STBsthatmeetthecriteria

  • InternetProvisioning InternetServiceProviders(ISPs)

  • InternetServerProvider(ISP)vendors: GoldenWest NeoNova NationalRuralTelecommunicationsCooperative(NRTC) Underdevelopment

  • Example NewInstallInternetService: CSRcreatesnewinstallserviceorderinCustomerMaster

    CSRcompletesProvisioningStage ApplicationInterfacereadsSOdata,sendssubscriberandservicedatatoInternetServiceProvidertoenableservice

  • InternetProvisioning AuthenticationOnly

  • Example NewInstallInternetService: CSRcreatesnewinstallserviceorderinCustomerMaster

    CSRcompletesProvisioningStage ApplicationInterfacereadsSOdata,sendsusername&passwordtoradiusserverforauthentication

  • WirelessProvisioning

  • WirelessswitchessupportedbySAMProvisioning: Nokia AlcatelLucent5060(indevelopmentwith7Sigma)

  • Example NewWirelessPhone CSRselectsacellphonefromAMinventoryandassignstoacellularnetworkinCustomerMaster

    CSRcompletesprovisioningstage SAMreadsSOdata,sendscommandstowirelessswitch,updatesstatusoforder,viewableinCM

    Realtime

  • AccountingMaster DevelopingintegrationwithMapcoms M4producttoallowinventorytobereservedfromthemappingsystem(workorders)

  • Wheredowegofromhere?

  • MACCsstrategicplansforthefuture: Buildourcorenetworkfoundationsowecanrespondeffectivelytocustomerdemand

    TelephoneNetwork SupportadditionalswitchesforSAMProvisioningandSAMAudit

    APBoxprovisioning InternetNetwork

    EnhanceexistingNeoNova integrationtoaccommodatemorediversefunctionality

  • MACCsstrategicplansforthefuture: VideoNetworkandSTBProvisioning

    UpgradeMinervaplatformbasedoncustomerrequest

    DevelopadirectintegrationwithMicrosoftMediaroom

    EnhanceMotorolaintegrationtoincludeadditionalconvertertypes,processspecialevents,andsupportImpulsepayperview

  • MACCsstrategicplansforthefuture: WirelessNetwork

    SupportadditionalswitchesforSAMProvisioning Developinterfacewith7Sigma

    Equipment DevelopintegrationwithCiscorouter ResearchanddesignintegrationwithCalixequipment

  • Whatintegrationswouldbeusefulforyourcompany?

    AnysuggestionsonwhereMACCshouldfocusourintegrationefforts?

  • HowdoIgetstartedifIminterestedinanAI?

  • ContactyourMACCClientRelationsManagerorAccountManager

    ItisbestifMACCisinvolvedfromthebeginning.WecanoffersomeadvicebasedonourexperiencewithAIs.

  • Considerations: Potentialsavings/quality/efficiency MACCcostandvendorcost Companyrequirements Vendorrequirements Whichwaydoesdataflow Whattriggersintegration Workflow Datarequirements

  • AIprojectstypicallyinvolveajointeffortbetweenthetelecom,vendorandMACC.

    Regularlyscheduledconferencecallstodiscussissuesandkeepprojectmoving.

    NotallAIsarecreatedequal!

  • AIProjectPhases Prerequisites Initiation/Discovery Analysis&Design Development/Programming VendorTesting CustomerAcceptanceTesting Installation/Support

  • CustomerTestimonial(ColumbusTelephone SetTopBoxprovisioningwithMotorola)

    TheA/IthatMACCdesignedisliterallythelifebloodofourdigitalcableTVsystem. AllcommunicationbetweenusandoursettopboxesinthefieldmusttakeplacethroughourMACCinterface wehavenoothermeansofcommunication.

    Ifyou'reeagertokeepyouroperationsandworkflowasstreamlinedandsimpleaspossible,investinginacustomapplicationinterfacefromMACCisundoubtedlythewaytogo.

  • ThankyouforattendingthisyearsMBTCandthissessiononApplicationInterfaces.

    Anyquestions?