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Complaints15,056 Financial Institutions76

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Credit Card Complaint Database Analysis

2012JAN 1 - DEC 31

Source: Nilson report 2012, CFPB

Consumer Financial Protection Bureau

“My bill is incorrect” “My APR is

too high”

© 2013 Beyond the Arc, Inc.

Top 5 BanksNumber of Complaints By Cards in Circulation

3,275

1

Complaints

2,650

2

Complaints

3

Complaints

2,037 636

4

Complaints

1,204Complaints

5

Top 3 Issues Per Bank

•Billing disputes•APR/Interest rate•Credit reporting

•Billing disputes•Late fees•APR/Interest rate

•Billing disputes•Late fees•APR/Interest rate

•Billing disputes•APR/Interest rate•Credit reporting

•Billing disputes•Credit reporting•Closing account

11.4%

7.4%6.5% 6.4%

InterestRates

CreditReports ID Theft

& Fraud

Closing Accounts

Billing Disputes

14.8%

Top 5 Issues

Monthly Complaint Volume Over 2012

2,230

1,718

1,112971 965

Top Credit Union

33Complaints

120Complaints

Top Mid-sized Bank

Fines Imposed by CFPB

$210m7.18.12

$214m9.24.12

$112.5m10.1.12

Credit Card Complaints