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BSBWOR502 Lead and Manage Team Effectiveness | Australian Academy (AA) RTO ID 31716 is a subsidiary of VETEA
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BSBWOR502Lead and Manage Team Effectiveness
Pathway InformationBSBWOR502 Lead and manage team effectiveness is a unit of competency within several Business and related Australian Qualifications Framework qualification at the Diploma or Advanced Diploma level.
Successfully completing the assessment requirements will enable participant to apply for a Credit toward relevant Australian qualifications.
Description This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
Course AimThis course develops skills and provides techniques to lead, manage and build effective and productive teams.
Target GroupSupervisors and Managers who facilitate work teams and want to build a positive and productive culture within their teams.
Course OutcomeImprove individual employee performance and create a performance based productive work teams.
Mode of DeliveryFace-to-face Workshop
Duration 3 Days
Workshop Dates and Times Monday, Tuesday and Wednesday20, 21 and 22 February 20179am – 5pm
Fee Details Rp. 12.000.000
Assessment MethodsMay include:
• Formative activities • Short Answer and/or Multiple Choice
Questions• Summative Assessment Project
Entry Requirements Participants require an upper intermediate to advanced level of English competency.
Accreditation This course is approved by the Australian Department of Education and Training.Participants successfully completing the assessment requirements will be issued with an Australian accredited Statement of Attainment.
Participants who choose not to complete the assessment requirements will be issued with a Statement of Attendance.
A subsidiary of
vetea.org.au
A subsidiary of
BSBWOR502 Lead and Manage Team Effectiveness | Australian Academy (AA) RTO ID 31716 is a subsidiary of vetea.org.au
BSBWOR502 Lead and Manage Team Effectiveness | Australian Academy (AA) RTO ID 31716 is a subsidiary of VETEA
Element(Essential Outcomes)
Performance CriteriaPerformance needed to demonstrate achievement of the elements
1. Establish team performance plan
1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team1.3 Support team members in meeting expected performance outcomes
2. Develop and facilitate team cohesion
2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
3. Facilitate teamwork
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes3.2 Support the team in identifying and resolving work performance problems3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
4. Liaise with stakeholders
4.1 Establish and maintain open communication processes with all stakeholders4.2 Communicate information from line manager/management to the team4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
Performance Evidence
Evidence of the ability to:• Use leadership techniques and strategies to facilitate team cohesion and work outcomes• Encourage and foster shared understanding of purpose, roles and responsibilities• Identify and resolve problems• Provide feedback to encourage, value and reward others• Model desired behaviour and practices• Develop policies and procedures to ensure team members take responsibility for own work and assist
others to undertake required roles and responsibilities• Establish processes to address issues and resolve performance issues• Support team to meet expected performance outcomes including providing formal and informal learning
opportunities as needed• Develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the
team which incorporate input from stakeholders• Communicate effectively with a range of stakeholders about team performance plans and team
performance• Facilitate two-way flow of information between team and management relevant to team performance• Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised
by internal or external stakeholders
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:• Explain how group dynamics can support or hinder team performance• Outline strategies that can support team cohesion, participation and performance• Explain strategies for gaining consensus• Explain issue resolution strategies
Course Outline
Enrol now at australianacademy.edu.au/indonesiaFor more information, please contactIrma Irsyad Phone (021) 5790 5620 | Email [email protected]
Websiteaustralianacademy.edu.au/indonesia
AddressANZ Tower, 16th Floor
Jl. Jend.Sudirman Kav 33A, Jakarta 10220 Indonesia
Irma Irsyad Phone (021) 5790 5620
Email [email protected]
BSBWOR502 Lead and Manage Team Effectiveness | Australian Academy (AA) RTO ID 31716 is a subsidiary of vetea.org.au
