Bomgar 14.2 Overview

Bomgar 14.2 Overview The Next Generation of Secure Remote Support Software

14.2

SOLUTION OVERVIEW

B O M G A R . C O M

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SOLUTION OVERVIEW

B O M G A R . C O M



14.2

WHAT IS BOMGAR 14.2?

Bomgar 14.2 is the latest version of Bomgars remote support software. With Bomgar, support organizations can access and fix nearly any system or device, anywhere through a secure, appliance-based solution. Bomgar 14.2 includes wake-on-LAN (WOL) support, multiple enhancements for Jump Clients, broader support for vendors, and improved Mac support. New routing and scheduling capabilities give administrators more control over support workflows. This release also deepens support for Android devices by allowing technicians to kill processes or uninstall apps remotely.

Visit www.bomgar.com/products/whats-new for more.

Bomgar 14.2 Overview The Next Generation of Secure Remote Support Software

REMOTE REGISTRY EDITOR

Access a remote Windows registry without requiring screen sharing.

Add new keys, delete keys, edit keys, search the registry, and import or export keys.

EMBASSY ENHANCEMENTS

Give your Embassies access to Jumpoints. Also enable vendors to use capabilities that require Jumpoints, such as:

Integrated Remote Desktop Protocol (RDP)

Integrated Intel vPro Support

Shell Jump (SSH/Telnet)

CENTRALIZED REP CONSOLE SETTINGS

Centrally define the representative console settings for your entire team to create a repeatable, consistent support experience for reps.

ACTIONABLE SYSTEM INFORMATION

Manage more support tasks outside of screensharing with actionable system information.

On Computers: Kill processes; start, stop, pause, resume, and restart services; and uninstall programs directly from the System Info tab.

On Android: Kill processes and uninstall apps.

MASS DEPLOYMENT FOR MAC

New Mac installers allow you to deploy Bomgar to your Macs using your existing systems management tools.

ENHANCED SESSION RECORDING OPTIONS

More selective session recording options let you determine which activities are recorded per portal. Additionally, customers can be given an opt-out prompt for all recordings.

Remote Registry Editor

Actionable System Information for Android

http://www.bomgar.com/products/whats-new

SOLUTION OVERVIEW

B O M G A R . C O M



SOLUTION OVERVIEW

B O M G A R . C O M



Rep Auto Assign Monidor

Jump Client Access Schedules

Wake-on-LAN (WOL) Support

REP AUTO ASSIGN MONITOR

Status indicators show whether representatives are idle, busy, avail-able to take sessions, or have auto-assign turned off.

Managers can hover over each reps name to see more details about his status. And a graph shows an overview of your entire teams status.

JUMP CLIENT ACCESS SCHEDULES

There are two new options to restrict access to Jump Clients.

Schedules: Use time schedules and durations to dictate the windows of time Jump Clients can be accessed.

Automatic Expiration: Allow reps to deploy Jump Clients that automatically uninstall after a defined period of time.

CONFIGURABLE JUMP CLIENT INSTALLER

A command line installer has new switches which allow a script to modify a variety of Jump Client parameters at install time.

Create a default installer for Jump Clients

Use mass deployment scripts to install Jump Clients

MULTI-TEAM JUMP CLIENTS ACCESS

For scenarios in which multiple groups need to access the same group of desktops or servers, you can share a teams Jump Clients across sup-port teams and Embassies.

OVERFLOW ROUTING RULES

Keep customer wait times low by alerting representatives of sessions with a high wait time or by routing those sessions to a backup queue.

DELEGATED PASSWORD ADMINISTRATION

Give non-admins permission to manage password resets, freeing up administrators to focus on more critical tasks.

WAKE-ON-LAN (WOL) SUPPORT

Remotely support computers, even when they are turned off. With Bomgar, powering systems on can be handled remotely with Wake-on-LAN (WOL) support.

CUSTOM FIELDS FOR THE BOMGAR API

Create custom API fields to gather information about your customer, and make the fields and values visible in the representative console.

FAILOVER API

Use the API to check the health of your Bomgar Appliances and set their failover roles, even when the two appliances reside on different networks.

GET STARTED WITH BOMGAR 14.2 TODAY

Let Bomgar transform your support organization into a strategic asset and positive extension of your brand. Bomgar 14.2 delivers the best in remote support security, mobility, and productivity.

SOLUTION OVERVIEW

B O M G A R . C O M



14.2

ABOUT BOMGAR

Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The companys appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 companies across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, Washington D.C., Paris, Singapore and London, and on the web at www.bomgar.com.

Corporate Headquarters578 Highland Colony ParkwayParagon Centre, Suite 300Ridgeland, MS 391571-601-519-0123

Atlanta11695 Johns Creek ParkwaySuite 200Johns Creek, GA 300971-770-407-1800

Washington D.C.11921 Freedom DriveTwo Fountain Square, Suite 505Reston, VA 201901-703-736-8363

Paris54-56 Avenue Hoche75008 ParisFrance33.(0) 1 .56.60.50.88

Netherlands+31 20 894 3373

Singapore3 Temasek Avenue#21-00 Centennial TowerSingapore 039190+65 6549 7018

Bomgar UK LimitedSuite 4Anglers Court3344 Spittal StreetMarlowSL7 1DBUnited Kingdom44 (0) 1628 480 210

Rep-to-Rep Screen Sharing

REP-TO-REP SCREEN SHARING

Support reps can collaborate using rep-to-rep screen sharing, which works without starting a Bomgar session or presentation.

REP CONSOLE DEVICE VERIFICATION

Control what devices reps can use and where they can be used. Ad-ministrators can restrict the use of Bomgar only to specific networks, or provision phones or tablets to use Mobile Rep Consoles.

USER ACCOUNT DETAILS REPORTING

Export account information about support reps for auditing purposes.

Documents

Bomgar 14.2 Overview