BOG Presentations

West Virginia UniversityOffice of Information Technology

Update to the BOG Audit Committee

M. Rehan KhanAssociate Provost and Chief Information Officer

February 3, 2011

22

Presentation Agenda

• Mission, Goals and Organizational Values• Office of Information Technology Services• OIT Statistics and Data• CIO Focus and Key Initiatives• Opportunities and Challenges• Peer Comparison – Educause Core Data• Comments and Questions

33

OIT Mission

The Office of Information Technology’s mission is to provide a secure, reliable and robust information technology infrastructure that

supports innovation and discovery, pedagogy, public service, and maintains essential

production services and systems.

44

OIT Goals

To be customer focused and a performance driven organization that empowers the University

community through the use of information technology, to enrich the academic experience

for students, and to strengthen the ability to teach, learn, conduct research, and to provide

public service throughout West Virginia, the nation and beyond.

55

OIT Organizational Values

• Customer focused and performance driven• Integrity and honesty• Teamwork and professionalism• Innovative, efficient and effective• Accountability and continuous improvement• Communication• Winning attitude

6

OIT Services

• Telecommunications• Networks• Information Security• Project Management• Database Management• Application Development• Data Center Operations• Research Computing• Technology Consulting• Training and development• Student Computer Labs• Test/SEI Scanning• Classroom Technology

• Help Desk• Computer Repair• LAN Services• Domain/Server Management• IT Resource Center• WVU eCampus• Application Support• Middleware Services• Email/Collaboration tools• Wireless Access• Divisional Campus support• Software Licensing• Strategic Planning

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Statistics 145 FTE and 150 PT Students - Budget $17M 1.5 Billion+ Unsuccessful Intrusion Attempts/Year 50+ miles fiber optic cable & 250+ miles high speed copper Network supports ~ 40,000 users 100+ building connections Manage 89,000 IP addresses Wireless network consists of 700+ individual access points Wireless infrastructure supports over 1800 simultaneous users/day 100% wireless coverage in all residence halls and many other

campus buildings 124,648 Help Desk requests in 2010 (16% increase over 2009) 154 technical workshops and webinars (1032 attendees) Data Center - 250 Physical and Virtual Servers 250 Terabytes of storage, three Storage Area Networks (SAN) Storage demand growing at 18-20% per year

88

Statistics

• Fall 2010 eCampus and eLearning 32,615 unique student enrollments 176,536 total enrollments 4,910 peak concurrent users

• 7-10 Million emails received per day More than 90% filtered out as SPAM

• Voice-over-Internet Protocol (VOIP) Phones 85-90% of campus has been switched to VOIP phones Installed on Morgantown Campus, Potomac State College, Charleston HSC,

State Fire Training among others• Database Management

88 Oracle production and test databases 419 Microsoft SQL Server databases

99

Reliability and Availability of Systems

GroupWise (e-mail and collaboration) = 99.74% eCampus (Blackboard/WebCT) = 99.954% MIX (Student Portal) = 99.977% Campus Network = 99.99% Data Center No. 1 Waterfront = 100% Data Center No. 2 WVNET = 99.954%

1010

Partnerships with WVU Departments and Divisional/Affiliate campuses

• Partnerships College of Creative Arts College of Engineering and Mineral Resources Davis College of Agriculture, Natural Resources, and Design Extended Learning VP of Research and Economic Development Student Affairs – Student Systems Management WVU Extension Athletics

• Support IT at Divisional/Affiliated Campuses Potomac State College WVU Institute of Technology WVU at Parkersburg

1111

CIO Focus and Key Initiatives

• IT Executive Leadership Team Established campus technology leadership team

• Academic Computing Created Director level position to focus on academic and Instructional

computing Realigned ITRC with Extended Learning to better serve the students

and faculty utilizing virtual pedagogical methods Academic Computing Advisory Committee (ACAC) Engage with faculty via town hall meetings and visits with

colleges/campuses

• Information Security Enhanced resources, awareness programs, and training Penetration testing, application scanning, Intrusion, virus protection

1212


• Project Management and Planning Office New OIT unit established.

• Technology Standards and Policy development Developing IT standards for desktop, security, network, etc.

• IT Governance Structure and Committees Project and services portfolio, priorities, funding, resource allocation

• Integrated Productivity and Collaboration Consolidate and unify disparate e-mail, calendaring and productivity

systems

• Strategic Planning for Information Technology Institutional IT Strategic Planning process begun Will include all IT service providers, faculty and students

1313


• Electronic Research Administration System Joined Kuali Foundation - an open source university consortium Partnership between VP of Research and OIT

• Core Network Upgrade STEM buildings, 1GbE to desktop; 10GbE to buildings

• Research Computing Shared computational and high performance computing facilities

• Document Management and Imaging System• Identity and Access Management

RSO, SSO, Security, account provisioning and management

• Long Term Data Center Plan

1414

Opportunities and Challenges • Central vs. Distributed services

Identify and define core technology services to be provided by central organization. Develop services portfolio that defines central vs. distributed services

CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures Ex. of the ~ 250 Professional Technologists at WVU 80 are within OIT

• Integration and duplication Identify and reduce/eliminate redundant services across WVU Regional/divisional systems integration

• Personnel Enhance compensation structure to recruit and retain highly qualified IT

professionals. Provide professional development and growth opportunities, intellectually simulating and collegial work environment

• Funding and Resources Increasing demand for services, changes in technology, competition from

industry and region

15

EDUCAUSE Core DataSchools Included in Comparison

Name Location Student FTE

University of North Carolina at Chapel Hill Chapel Hill, NC 25,381

The University of Iowa Iowa City, IA 25,438

West Virginia University Morgantown, WV 26,267

Louisiana State University Baton Rouge, LA 26,970

The University of Tennessee Knoxville, TN 28,000

North Carolina State University Raleigh, NC 28,251

Virginia Tech Blacksburg, VA 28,606

University of Colorado at Boulder Boulder, CO 28,735

University of Georgia Athens, GA 31,324

University of Maryland College Park, MD 33,211

The University of Arizona Tucson, AZ 33,942

University of California, Berkeley Berkeley, CA 34,222

Indiana University Bloomington, IN 37,279

* all schools includes are public institutions and have a Carnegie Classification of DR EXT

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Student Technology Fee

InstitutionTotal Tech

FeeAppropriated to

IT% of Fee

to ITIndiana University $7,490,297 $7,072,800 94%

Louisiana State University $4,000,000 $2,908,169 73%

North Carolina State University $10,284,171 $1,968,822 19%

The University of Arizona $2,945,587 $2,945,587 100%

University of California, Berkeley $0 $0

University of Colorado at Boulder $4,096,000 $3,974,429 97%

University of Georgia $7,982,602 $3,072,713 38%

The University of Iowa $9,514,082 $2,322,556 24%

University of Maryland $3,586,027 $798,491 22%

University of North Carolina at Chapel Hill $5,999,826 $5,999,826 100%

The University of Tennessee $5,200,000 $5,200,000 100%

Virginia Tech $1,200,000 $0 0%

West Virginia University $2,500,000 $850,685 34%

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Student Technology Fee

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$4,096,000

$7,982,602

$9,514,082

$3,586,027

$5,999,826

$5,200,000

$1,200,000

$2,500,000

Total Tech Fee Appropriated to IT

18

Central IT Staff Totals

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19

Overall Budget

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$10,000,000

$20,000,000

$30,000,000

$40,000,000

$50,000,000

$60,000,000

$70,000,000

$80,000,000

$57,209,008

$33,293,888

$47,731,452 $44,659,461

$72,100,000

$25,205,499 $23,074,952

$39,474,174 $40,415,077

$74,270,612

$27,961,123

$52,997,824

$18,923,978

Total IT Central Budget

2020

Summary of CIO Priorities

• Information Security• Academic and Instructional Computing• Research and Shared Computational Facilities• Portfolio and Project Management• Information Technology Governance• IT Standards and policy development• Recruitment and retention of highly skilled workforce• Funding and Resources• Achieve efficiency, results and cost reduction in a highly

distributed WVU IT environment. Collaboration, partnerships, consolidation and integration to reduce duplicative services at all levels of the university

2121

Comments and Contact

M. Rehan KhanAssociate Provost for Technology

and Chief Information Officer

West Virginia UniversityOffice: (304) 293-4874

[email protected]

http://oit.wvu.edu/

mailto:[email protected]

Documents

BOG Presentations