BlackBerry Enterprise ?· 1 BlackBerry Enterprise Transporter ... Install or upgrade the BlackBerry…

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  • BlackBerry Enterprise Server Resource Kit

    BlackBerry Enterprise TransporterVersion: 5.0

    Service Pack: 4

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  • Published: 2013-12-06SWD-20131206103351031

  • Contents1 BlackBerry Enterprise Transporter.................................................................................................... 6

    BlackBerry Enterprise Transporter modes............................................................................................................................ 6

    Options for migrating user accounts..................................................................................................................................... 7

    Data that the migration process does not move.....................................................................................................................8

    Validation that the BlackBerry Enterprise Transporter performs.......................................................................................... 10

    Global validation..........................................................................................................................................................10

    User validation............................................................................................................................................................ 10

    What's new in BlackBerry Enterprise Transporter 5.0.4...................................................................................................... 11

    2 System requirements......................................................................................................................12System requirements: BlackBerry Enterprise Transporter................................................................................................... 12

    Installation considerations..................................................................................................................................................13

    Supported environments............................................................................................................................................. 14

    Unsupported features and environments..................................................................................................................... 19

    Required permissions in an IBM Domino environment................................................................................................. 20

    Replicating IBM Domino databases............................................................................................................................. 21

    3 Installing or upgrading the BlackBerry Enterprise Transporter......................................................... 22Install or upgrade the BlackBerry Enterprise Transporter.................................................................................................... 22

    4 Configuring the BlackBerry Enterprise Transporter..........................................................................23Configure how long the BlackBerry Enterprise Transporter waits for the Microsoft SQL Server to process commands........... 23

    Encrypt the information about database connections in the BlackBerry Enterprise Transporter configuration file.................24

    Configure the BlackBerry Enterprise Transporter to skip certificate validation..................................................................... 25

    5 Preparing the source MDM domain for the migration process.......................................................... 266 Preparing the destination MDM domain for the migration process................................................... 287 Premigration considerations........................................................................................................... 30

    BlackBerry Enterprise Server compatibility......................................................................................................................... 30

    Moving user accounts to a destination BlackBerry Enterprise Server 5.0 or later...........................................................30

    Moving user accounts to a destination BlackBerry Enterprise Server 4.1.4 to 4.1.7.......................................................30

    Moving user accounts to a destination BlackBerry Enterprise Server 4.1 to 4.1.3..........................................................31

    Moving user accounts to a destination BlackBerry Enterprise Server 4.0.7................................................................... 33

    Moving user accounts to a destination BlackBerry Enterprise Server 4.0 to 4.0.6..........................................................34

    BlackBerry Device Software compatibility...........................................................................................................................35

    Moving user accounts to a destination BlackBerry Enterprise Server 5.0 or later...........................................................35

    Moving user accounts to a destination BlackBerry Enterprise Server 4.1.4 to 4.1.7.......................................................36

    Moving user accounts to a destination BlackBerry Enterprise Server 4.1 to 4.1.3..........................................................38

  • Moving user accounts to a destination BlackBerry Enterprise Server 4.0.7................................................................... 39

    Moving user accounts to a destination BlackBerry Enterprise Server 4.0 to 4.0.6..........................................................40

    Moving user accounts from a BlackBerry Enterprise Server Express to a BlackBerry Enterprise Server.................................42

    Moving user accounts from a BlackBerry Enterprise Server or BlackBerry Professional Software to a BlackBerry Enterprise Server Express...................................................................................................................................................43

    8 Preparing to move user accounts.................................................................................................... 44Create the manifest file...................................................................................................................................................... 44

    Configure the source and destination instances of the BlackBerry Configuration Database.................................................. 44

    Configure the default settings to apply to the user accounts that you migrate...................................................................... 45

    Configure the BlackBerry Enterprise Transporter to send notification email messages to user accounts...............................47

    Configure how long the BlackBerry Enterprise Transporter tries to open a connection to the source BlackBerry Configuration Database and the destination BlackBerry Configuration Database.................................................................47

    9 Selecting the user accounts to move to the destination MDM domain ............................................. 49Live mode: Selecting user accounts to migrate................................................................................................................... 49

    Search for and select user accounts to move............................................................................................................... 49

    Import a file with email addresses................................................................................................................................ 50

    Add the information for a single user account.............................................................................................................. 50

    Bulk mode: Selecting user accounts to migrate...................................................................................................................51

    Enable bulk mode to select all user accounts that are associated with a source BlackBerry Enterprise Server............... 51

    Configure the default settings to apply to specific user accounts......................................................................................... 52

    10 Moving user accounts.....................................................................................................................54Preview the migration process............................................................................................................................................54

    Move user accounts to a different MDM domain................................................................................................................. 54

    View the latest BlackBerry Enterprise Transporter log file....................................................................................................55

    11 Running the BlackBerry Enterprise Transporter from the command prompt.....................................57Preview the migration process using the command prompt.................................................................................................57

    Move user accounts to a different MDM domain using the command prompt...................................................................... 59

    12 Return user accounts to the source MDM domain........................................................................... 6113 Troubleshooting............................................................................................................................. 62

    Configuration errors and warnings....................................................