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BECKY SANDIFER, PHDCERTIFIED EXECUTIVE
COACHEXECUTIVETALK SOLUTIONS
Understanding Emotional Intelligence (EQ)
Road Rage
Mistakes Publicly Exposed
Like Nails on a Chalkboard
What Got You HereWon’t Get You There
Marshall Goldsmith
Emotional Intelligence Explained
It includes knowing your feelings and using them to make good decisions; managing your feelings well; motivating yourself with zeal and persistence; maintaining hope in the face of frustration; exhibiting empathy and compassion; interacting smoothly; and managing your relationships effectively.
University of Illinois, Aron Barbey
Self-Awareness Recognize the signs
You recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.
Personal Competence
Emotional Intelligence Resource
Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves
Self-Awareness Strategies
Quit treating your emotion as good or badObserve the ripple effect from your emotionsLean into your discomfortKnow who you are and what pushes your buttonsDon’t be fooled by a bad moodDon’t be fooled by a good mood, eitherStop and ask yourself why you do the things you doVisit your valuesCheck YourselfSpot your emotions in books, movies, tv, and musicSeek feedbackGet to know yourself under stress
Self-Management Out of control emotions
You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.
Personal Competence
Self-Management
Breathe right Create an emotion vs reason list Make your goals public Count to 10 Sleep on it Talk to a skilled Self-Manager Visualize yourself succeeding Clean up your sleep hygiene Focus your attention on your freedoms, rather than your limitations Speak to someone who is not emotionally invested to your
problem Learn a valuable lesson from everyone you encounter Put a mental recharge into your schedule Accept that change is just around the corner
Emotional Hijacking
Quick, sudden reactionVery strong emotionIn the end, you realize you did something
really inappropriate
Social Awareness
You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.
Social Competence
Social Awareness Strategies
Greet people by name Make timing everything Develop a Back-pocket question Clear away the clutter Live in the moment Go on a 15-minute tour Practice the art of listening Go People Watching Understand the rule of the culture game Test for accuracy Step into their shoes Seek the whole picture Catch the mood of the room
Relationship Management
Involves how we:Influence othersCommunicateResolve conflictLeadAct as a change catalystCollaborate and
cooperateWork in a team
Social Competence
Relationship Management Strategies
Enhance your natural communication style Avoid giving mixed signals Take feedback well Build trust Don’t get mad on purpose Don’t avoid the inevitable Complement the person’s emotions or situation When you care, show it Explain your decisions, don’t just make them Make your feedback direct and constructive Align your intention with your impact Offer a “fix-it” statement during a broken conversation Tackle a tough conversation
Becky Sandifer, [email protected]
