BCM 2.0 Voice Messaging Reference Guide - textfiles.compdf.textfiles.com/manuals/TELECOM-A-E/BCM 2.0 Voice Messaging...P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference

Enterprise Edge 2.0 Voice Messaging
Reference Guide
www.nortelnetworks.com

© 2000 Nortel NetworksP0911621 Issue 02

Contents

Chapter 1 How to use this guide 7Introduction 7Conventions and symbols used in this guide 8Prerequisites 8

Chapter 2 Using Enterprise Edge Voice Messaging 9Introduction 9Enterprise Edge telephones 9

Enterprise Edge one line display telephones 9Enterprise Edge two line display telephones 10

Alternate extensions 10Enterprise Edge ATA 2 11Entering characters on the Enterprise Edge dialpad 11Enterprise Edge Voice Messaging voice prompts 12

Interrupting a voice prompt 12Automated Attendant 13Types of mailboxes 13

Personal mailbox 13Information mailbox 14Special mailboxes 14

Chapter 3 Setting up your mailbox 15Introduction 15Initializing your mailbox 15Opening your mailbox 17

Opening a mailbox after it is initialized 17Opening your mailbox remotely 17

Mailbox Password 18Changing your mailbox password 18

Company Directory 19Recording or changing your name in the Company Directory 19

Assigning a Target Attendant 20

Chapter 4 Feature codes and mailbox options 21Introduction 21Feature codes 21

Programming a memory button with a feature code 22Mailbox options 23

Main Mailbox menu and options 23Mailbox Administration menu 23

P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide

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Chapter 5 Greetings 25Introduction 25Types of mailbox greetings 25

Personal mailbox greetings 25Information mailbox greetings 27

Recording a Primary or Alternate mailbox greeting 27Choosing a Primary or Alternate mailbox greeting 29Recording a Personalized mailbox greeting 30Deleting a Personalized mailbox greeting 31Recording an Information mailbox greeting 32

Chapter 6 Accessing your messages 33Introduction 33Receiving calls 33Enterprise Edge Voice Messaging Never Full mailbox feature 33Listening to your mailbox messages 34

About erased messages 36Call Screening 37

Chapter 7 Sending messages 39Introduction 39Types of messages 39

Broadcast messages 39Personal messages 39

About recording and sending a message 40Using the Company Directory 40Message delivery options 42

Assigning message delivery options using the Open Mailbox featur43

Assigning message delivery options using the Leave Message feat44

Recording and sending a message using the Open Mailbox feature 4Recording and sending a message using the Leave Message featureReplying to messages 46

Replying to an internal message sender 46Replying to an external message sender 47

Sending a message to more than one recipient 47Sending a message using a Group List 47Forwarding a copy of a message to one or more recipients 48

Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02

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Chapter 8 Call Forwarding your calls 49Introduction 49

Call Forwarding your calls to Enterprise Edge Voice Messaging 49Setting up Call Forward remotely 49Call Forward with Caller ID (CLID) 50

Chapter 9 Transferring calls 53Introduction 53Transferring calls to an Enterprise Edge Voice Messaging mailbox 53

Transferring a mailbox owner’s call to Enterprise Edge Voice Messaging 54

Transferring calls from your mailbox to the Operator 54Transferring calls from your mailbox to the Automated Attendant 55Transferring a call to Custom Call Routing (CCR) 55Outbound Transfer 56Adding special characters to the destination number 56

Optimizing Outbound Transfer 58Programming an Outbound Transfer telephone number when Enter

Edge Voice Messaging is behind PBX or Centrex+ 58Setting up Outbound Transfer to a phone number 59Setting up Outbound Transfer to an extension 59Changing the Outbound Transfer parameters 60Turning Outbound Transfer on and off 61

Chapter 10 Off-premise Message Notification 63Introduction 63About Off-premise Message Notification 63Setting up Off-premise Message Notification to a phone number 64Setting up Off-premise Message Notification to an extension 66

Setting up Off-premise Message Notification to a pager number 6Changing Off-premise Message Notification 70

Changing Off-premise Message Notification parameters 70Changing the destination type from a pager to a telephone or exten

72Changing the destination type from phone or extension to a pager

Setting up Off-premise Message Notification to more than one destina74

Deleting an Off-premise Message Notification destination number 76Adding an Off-premise Message Notification destination number 77Turning Off-premise Message Notification on and off 78


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Chapter 11 Recording a call 79Introduction 79Using Call Record 79

Chapter 12 Enterprise Edge Voice Messaging Tips 81Introduction 81Enterprise Edge Voice Messaging Tips 81

Chapter 13 Troubleshooting 83Introduction 83

Appendix A: Default values and tone commands 87Default mailbox numbers for the General Delivery mailbox 87DTMF tone commands for setting up Off-premise Message Notifica

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Glossary 89

Index 95


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How to use this guide

IntroductionUse the Enterprise Edge 2.0 Voice Messaging Reference Guide with the Enterprise Edge 2.0 Voice Messaging Quick Reference Guide. The Enterprise Edge 2.0 VoiceMessaging Reference Guide gives you detailed information about using the Enterprise Edge Voice Messaging system.

This chapter describes:

• How this guide is organized

• Conventions and symbols used in this guide

• Prerequisites

How this guide is organized

The Enterprise Edge 2.0 Voice Messaging Reference Guide contains the following chapters:

Chapter Description

1. How to use this guide Describes the contents and conventions of this guide

2. Using Enterprise Edge Voice Messaging Describes Enterprise Edge telephones, how Alternawork, Enterprise Edge ATA 2, entering characters on thEnterprise Edge dialpad, Enterprise Edge Voice Messaging voice prompts, the Automated Attendant, types of mailboxes and quitting Enterprise Edge Voice Messaging.

3. Setting up your mailbox Shows how to initialize and open your mailbox. Explapasswords, the Company Directory and Assigning a Target Attendant.

4. Feature codes and mailbox options Describes feature codes and mailbox options.

5. Greetings Describes Primary, Alternate, Personalized and Information mailbox greetings. Explains how to record and choose greetings.

6. Accessing your messages Describes Receiving Calls, the Enterprise Edge VoMessaging Never Full mailbox feature, listening to yourmailbox messages, and Call Screening.

7. Sending messages Explains types of messages, using the Company Directory, message delivery options, recording and sending a message, replying to messages and how to sa message to more than one recipient.

8. Call Forwarding your calls Describes Call Forwarding your calls.

9. Transferring calls Describes transferring calls and Outbound Transfer.

10. About Off-premise Message Notification Explains what Off-premise Message Notification is ahow to set up and change Off-premise Message Notification.

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8 How to use this guide

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Conventions and symbols used in this guideThe following conventions and symbols are used for describing features and operation:

PrerequisitesIf you are a new user, make sure you are familiar with how to operate EnterpEdge one line and two line display telephones. Refer to Enterprise Edge telephones on page 9 and read the Enterprise Edge Telephone User Card.

For more information about Enterprise Edge Voice Messaging, ask your SystAdministrator.

11. Recording a call Describes the Call Record feature.

12. Enterprise Edge Voice Messaging Tips Provides suggestions for the optimal use of EnterpEdge Voice Messaging.

13. Troubleshooting Provides helpful procedures for problems that can ocwhile operating Enterprise Edge Voice Messaging.

Appendix A: Default values and tone commands

Provides a list of default values and tone commands.

Glossary Defines terms used in this guide.

Index Provides an alphabetical list of information contained ithis guide.

Convention Example Used for

Word is in a special font (shows top line of display)

Pswd: Command line prompts. Used on Enterprise Edge one line and two line display telephones.

Underlined word in capital letters (shows bottom line of a two-line display telephone)

PLAY Display button option. Available only on EnterpriseEdge two line display telephones. You can press the button directly below the option on the display to proceed.

Dialpad buttons £ Represents the buttons you press on the dialpad toselect a particular option.

Chapter Description


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Using Enterprise Edge Voice Messaging

IntroductionEnterprise Edge Voice Messaging works with the Enterprise Edge system to provide an automated receptionist service. Enterprise Edge Voice Messaginganswers incoming calls, routes them to extensions and mailboxes in the systemprovides message taking capability.

This chapter describes:

• Enterprise Edge telephones

• Alternate extensions

• Enterprise Edge ATA 2

• Entering characters on the Enterprise Edge dialpad

• Enterprise Edge Voice Messaging voice prompts

• Automated Attendant

• Types of mailboxes

Enterprise Edge telephones

Enterprise Edge one line display telephonesYou can use Enterprise Edge one line display telephones for most EnterpriseVoice Messaging sessions. If you use an Enterprise Edge one line display telephone, the display shows the Enterprise Edge Voice Messaging display command line. The Enterprise Edge one line display telephone does not shodisplay button options.

On an Enterprise Edge one line display telephone, all options are given immedby the voice prompts. You make selections using the dialpad only. You do not to wait for the voice prompt to complete the option list. You can interrupt the voprompt and make your selection immediately.

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10 Using Enterprise Edge Voice Messaging

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Enterprise Edge two line display telephonesEnterprise Edge two line display telephones show you Enterprise Edge VoiceMessaging commands and options. All system administration tasks, such as sup a Group List, require a two line display telephone.

Enterprise Edge two line displays can show up to three display button optionsonce. In cases where there are more options, wait for the voice prompt to staother available options. If you know the corresponding dialpad number for theoption you want, you can press it any time during the voice prompt.

Press • to return to the previous display prompt.

An example of the Enterprise Edge Voice Messaging two line display is showthe following illustration.

Enterprise Edge two line display

Alternate extensionsYou can have up to two Alternate extensions for your mailbox. If a caller dialsmain extension (an extension that has Alternate extensions assigned), the calonly at the main extension.

If the call is not answered and a message is left, a message indicator appearsmain extension and at the Alternate extension(s). You can access the messagthe Alternate extension(s) with ƒ·°⁄ the same way that you accesmessages from your main extension telephone. Only an extension without a mailbox assigned to it can be used as an Alternate extension.

If an Alternate extension is assigned to a telephone that has Caller ID (CLID)Display Caller enabled, CLID information displays and an audible tone occurs telephones when the call goes to Enterprise Edge Voice Messaging. (For information on enabling Display Caller refer to Call Forward with Caller ID (CLID) on page 50.) The message can be intercepted using the Interrupt Feature,ƒ·°‡, at any telephone as long as the caller is still leaving a message.

Pswd:OTHR RETRY OK

Display command lineDisplay button options

Display buttons


Using Enterprise Edge Voice Messaging 11

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Enterprise Edge ATA 2You cannot use a telephone attached to an Enterprise Edge ATA 2 for EnterpEdge Voice Messaging System Administration tasks.

There is no Message Waiting Notification if you are using a telephone connectan Enterprise Edge ATA 2.

To access Enterprise Edge Voice Messaging features such as Leave MessagOpen Mailbox, call the Enterprise Edge Voice Messaging extension and followvoice prompts. You can determine the Enterprise Edge Voice Messaging exteby pressing ƒ·°fi from any Enterprise Edge telephone equippedwith a display.

You can also press:

• ˚•·°⁄ to open your mailbox

or

• ˚•·°‚ to leave a message and follow the voice prompts.

Entering characters on the Enterprise Edge dialpadThe buttons on your Enterprise Edge telephone dialpad act as both numbersletters. Each button represents a number and also represents letters of the a

You can enter a maximum of 16 characters on the command line of the EnterEdge dialpad. The display shows up to16 characters. The prompt remains ondisplay if you enter fewer than ten characters.

If you enter information where the prompt and the information is fewer than 1characters, you can see both the prompt and the information you enter.

An example of a display with fewer than 16 characters, where the command prompt remains on the display is the Pswd command line prompt.

The prompt disappears for the following command line prompts:

• Name:

• Log:

• Dest ph:

Pswd:1111OTHR RETRY OK



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pad.

For instance, the following display shows the Name: command line prompt:

When you begin to enter the last name, the Name: command line prompt disappearsFor example, if you enter the name Partridge, you press the dialpad button ‡ for P, and the display drops the Name: prompt.

The command line prompt is still not shown on the display after you enter the ename, although the name is only nine characters.

Enterprise Edge Voice Messaging voice promptsAll Enterprise Edge telephones provide voice prompts.

The voice prompt tells you the dialpad button to press to use Enterprise Edge Messaging options. Voice prompts provide the same options as display buttoPrompts also provide options that do not appear on the display. If you use anEnterprise Edge two line display telephone, you can use either the display butthe dialpad button to access the option.

On an Enterprise Edge one line display telephone the voice prompt plays immediately. If you do not choose an option after five seconds, the voice promreplays the options. If you still do not choose an option, Enterprise Edge VoicMessaging ends the session.

On an Enterprise Edge two line display telephone the voice prompt plays after second delay. If you do not choose an option, Enterprise Edge Voice Messagends the session.

Interrupting a voice promptYou can interrupt a voice prompt by selecting any option on the display or dialYou can also interrupt a voice prompt by pressing £. You cannot interrupt a voiceprompt that is informing you of an error.

Name:RETRY BKSP OK

PRETRY BKSP OK

PARTRIDGERETRY BKSP OK


Using Enterprise Edge Voice Messaging 13

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Automated AttendantThe Automated Attendant acts as a receptionist for incoming calls. When enathe Automated Attendant answers your company’s incoming telephone lines depending on the time of day. If callers know which option they want, they cainterrupt the Automated Attendant by entering their selection on the dialpad oftone-dial telephone.

The Automated Attendant provides callers with voice prompt commands assocwith each of the following options:

• entering a mailbox number

• entering the extension

• using the Company Directory

• leaving a message

• reaching the Operator

• selecting an Alternate Language* (not a voice prompt)

* If your Enterprise Edge Voice Messaging system is installed with bilingual capabilities, the caller can press · to listen to the Automated Attendant in the Alternate Language.

When a caller selects an option, the Automated Attendant responds to the comeither by routing the call to an extension or mailbox within your company, or bdirecting the caller to the Company Directory or the Operator.

The caller listens and then selects the option they want to use.

Types of mailboxesA mailbox is a storage place for messages. A Enterprise Edge Voice Messagsystem can have up to 1,000 mailboxes. There are three types of mailboxes:

• Personal

• Information

• Special

Most users have personal mailboxes.

Personal mailboxA personal mailbox is assigned by the System Administrator and is maintainethe mailbox owner. A personal mailbox can be a user or a guest mailbox.

User mailbox

A user mailbox can be assigned to each mailbox owner who has an operatingEnterprise Edge extension.



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Guest mailbox

Guest mailboxes provide temporary employees and guests with access to intmessaging and call routing features. Guest mailboxes do not have an operatextension. They are assigned a number that looks and works like an extensionlets the guest mailbox owner access Enterprise Edge Voice Messaging the sway a mailbox owner accesses their mailbox from another extension or telephIf you need a guest mailbox, request one from the System Administrator.

Information mailboxInformation mailboxes play informative messages to callers. Information mailboxes do not have an operating Enterprise Edge extension, and callers cleave a message in them. A voice prompt provides callers with access to Information mailboxes. An Information mailbox is reached through the AutomaAttendant, Custom Call Routing (CCR) or the Operator. For more informationrefer to Information mailbox greetings on page 27.

Information mailboxes are created by the System Administrator, and are maintby either the System Administrator or a mailbox owner.

Special mailboxesSpecial mailboxes are set up automatically when the Enterprise Edge Voice Messaging system is initialized.

The Special mailboxes include:

• General Delivery mailbox

• System Administrator mailbox

General Delivery mailbox

The General Delivery mailbox is used:

• to collect messages from callers who use a rotary dial telephone

• for individuals in your company who do not have personal mailboxes

• for mailbox owners whose mailboxes are full. For more information, refer toEnterprise Edge Voice Messaging Never Full mailbox feature on page 33.

The receptionist or System Administrator sends messages left in the GeneraDelivery mailbox to the appropriate mailbox owner. For more information abothe General Delivery mailbox, refer to Default mailbox numbers for the General Delivery mailbox on page 87.

System Administrator mailbox

This mailbox is used by your System Administrator as a personal mailbox. Youleave messages for your company’s System Administrator in this mailbox.

Ask your System Administrator for the mailbox number.


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Setting up your mailbox

IntroductionThis chapter shows you how to set up your mailbox and describes the followitopics:

• Initializing your mailbox

• Opening your mailbox

• Mailbox Password

• Company Directory

• Assigning a Target Attendant

Initializing your mailboxInitializing your mailbox prepares your mailbox to receive messages. Your maicannot receive and store messages until it is initialized.

Initializing your mailbox involves:

• choosing a password from four to eight digits long that does not start with

• changing the Enterprise Edge Voice Messaging default password to your password

• recording your name in the Company Directory (refer to Recording or changing your name in the Company Directory on page 19)

To initialize your mailbox, follow the steps in Initializing and opening your mailboxfor the first time on page 16.

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16 Setting up your mailbox

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Initializing and opening your mailbox for the first time

To initialize and open your mailbox for the first time:

After your mailbox is initialized, record your Personal mailbox greetings. If younot record any Personal greetings, your Company Directory name recording to callers who reach your mailbox.

1. Press ƒ·°⁄.

2. Press ‚‚‚‚ (the default password) and press OK or £.

Note: If you are at another Enterprise Edge set, presOTHR or • to access the Log: display prompt. From the Log: prompt, enter your mailbox number and password as a continuous numbeYour mailbox number is normally the same asyour extension. Your default password is ‚‚‚‚.

3. This display appears briefly to indicate that you mustchange your password.

4. Choose a password from four to eight digits long thadoes not start with zero. Enter your new mailbox password and press OK or £.

5. Enter your new mailbox password again and press OK or £.

6. At the tone, record your name in the Company Directory. Press OK to end your name. Press RETRY or ¤ to erase and re-record your name.

Note: Include your mailbox number in your Company Directory recording. For example “Paul Wayne, mailbox 5813”.

7. Press OK or £ to accept the recording. Press PLAY or ⁄ to listen to the recording. Press RETRY or ¤ to erase and re-record your name.

8. Press ® to end the session.

Pswd:OTHR RETRY OK

Must change pswd

Pswd:RETRY OK

Again:RETRY OK

Record name:RETRY OK

Accept name?RETRY PLAY OK

0 new 0 savedPLAY REC ADMIN


Setting up your mailbox 17

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Opening your mailboxYou can open your mailbox from:

• your own extension

• another Enterprise Edge Voice Messaging extension

• an outside telephone (as shown in Opening your mailbox remotely)

Opening a mailbox after it is initializedThis section describes how to open:

• your mailbox from your own telephone

• your mailbox from another Enterprise Edge extension

• a Guest mailbox

After a mailbox is initialized, follow these steps to open it:

Opening your mailbox remotelyIf you are calling your Enterprise Edge Voice Messaging mailbox from an outtelephone, press ••, or in the UK press °°, during your greeting to open your mailbox. At the voice prompt, enter your mailbox number, password and p£. Follow the voice prompts.

1. Press ƒ·°⁄.

2. Enter your mailbox password and press OK or £.

Note: If you are at another Enterprise Edge extension, or if you are using a Guest mailboxpress OTHR or • to access the Log: display prompt. From the Log: prompt, enter your mailbox number and password as a continuounumber. Your mailbox number is normally thesame as your extension.

Pswd:OTHR RETRY OK



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Mailbox PasswordYour password is from four to eight digits long and cannot start with zero. Whyou initialize Enterprise Edge Voice Messaging, the default mailbox passwordfour zeros (0000). You are prompted to change this password.

It is recommended that you change your password every 30 days. By changingpassword regularly, you decrease the chance that someone can discover youpassword and gain access to your system.

Keep a written copy of your password in a safe place, and avoid giving it to yco-workers. Your mailbox password is used to keep your voice messages priand confidential. For security reasons, it is a good idea to choose an uncommpassword (not a predictable password like 1234 or 1111). If someone else knyour password, they can access your mailbox and listen to or delete your mesThey can also access your Enterprise Edge Voice Messaging system and usfraudulently or disrupt service.

Changing your mailbox passwordYou can change your mailbox password at any time. Remember to choose apassword from four to eight digits long that does not start with zero.

To change your password:

1. Press ƒ·°⁄ to open your mailbox.


3. Press ADMIN or °.

4. Press PSWD or ›.

5. Enter your new mailbox password and press OK or £.

6. Enter your new mailbox password again and press OK or £.


Pswd:OTHR RETRY OK


Mailbox adminGREET PSWD QUIT

Pswd:RETRY OK

Again:RETRY OK



Setting up your mailbox 19

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Company DirectoryThe Company Directory is a list of mailbox owners on the Enterprise Edge VoMessaging system. Before you can use your mailbox to receive messages, yorecord your name in the Company Directory. It is a good idea to include yourmailbox number in your Company Directory recording. For example “Paul Wayne, mailbox 5813”.

This establishes your “voice” name in a directory that is used by other EnterpEdge Voice Messaging users and outside callers who use the Company Dire

If you do not want your name in the Company Directory, tell your System Administrator. The Company Directory feature can be disabled by the SystemAdministrator. If you do not know whether you have this feature, ask your SysAdministrator.

Recording or changing your name in the Company DirectoryNames included in the Company Directory can be changed at any time.

To change your name in the Company Directory:




4. Press ⁄.

Note: This is a voice prompt option. It does not appear as a display button option on a two linedisplay telephone.

5. At the tone, record your name. Press OK or £ to end your recording. The recording of your name is automatically placed in the Company Directory.

6. Press OK or £ to accept your recording. Press PLAY or ⁄ to listen to the recording. Press RETRY or ¤ to erase and re-record your name in the Company Directory.


Pswd:OTHR RETRY OK



Record name:RETRY OK

Accept name?RETRY PLAY OK




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press

et erator.

Assigning a Target AttendantThe person that you assign to answer your telephone is your Target Attendan

After you assign your Target Attendant, a caller who reaches your mailbox capress ‚ to speak with the Target Attendant.

If the Target Attendant does not answer, the call goes to your mailbox. If youpersonal mailbox is not available, the call goes to the General Delivery mailb

Remember to tell callers in your greetings that if they need assistance they can‚ to speak to the Target Attendant. For example, “Please press ‚ to speak to my assistant.” The Target Attendant can be any valid extension. The default TargAttendant is the person assigned as the Enterprise Edge Voice Messaging Op

To assign your personal Target Attendant:




4. Press fi.

5. Press CHNG or ⁄ to change the Target Attendant. The Atdt ext: oper prompt indicates that the current Target Attendant is the Enterprise Edge Voice Messaging Operator.

6. Enter the extension number of your new Target Attendant. Press OPER or ‚ to change the Target Attendant back to the Enterprise Edge Voice Messaging Operator.

7. The Atdt ext:xxx prompt appears, where xxx represents the extension you entered. Press QUIT to accept the number of the Target Attendant. Press CHNG or ⁄ to change the Target Attendant.


Pswd:OTHR RETRY OK



Atdt ext: operCHNG QUIT

Ext:RETRY OPER

Atdt ext: <xxx>CHNG QUIT


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Feature codes and mailbox options

IntroductionThis chapter describes the Enterprise Edge Voice Messaging feature codes amailbox options including:

• Feature codes

• Programming a memory button with a feature code

• Mailbox options

Feature codesThe table Description of feature codes explains the purpose of each Enterprise EdVoice Messaging feature code. You can program the feature codes onto membuttons. For information, refer to Programming a memory button with a feature code on page 22.

Description of feature codes

Feature code name Feature code buttons Description

Leave Message ƒ·°‚ Leaves a message in a mailbox. No passworis required.

Open Mailbox ƒ·°⁄ Opens your Personal mailbox to listen to youmessages and access Enterprise Edge VoicMessaging options. Your personal passwordis required.

Operator Status ƒ·°¤ Not a user feature. Used by the System Administrator, receptionist, or Operator to sethe Operator Status.

Call Forward to Enterprise Edge Voice Messaging

ƒ·°› Forwards incoming calls to Enterprise Edge Voice Messaging.

Enterprise Edge Voice Messaging extension

ƒ·°fi Determines the Enterprise Edge Voice Messaging extension. You need to know what the Enterprise Edge Voice Messaging extension is when you forward your extension to Enterprise Edge Voice Messaging.

Transfer ƒ·°fl Transfers calls to a mailbox.

Interrupt ƒ·°‡ Interrupts Enterprise Edge Voice Messagingwhen a caller is listening to your personal mailbox greeting or leaving a message. Thisallows you to speak with a caller who has reached your mailbox. (Refer to the Note thafollows this table.)

Call Record ƒ·°· Records a telephone call from your Enterprise Edge telephone. The message isleft in your mailbox.

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22 Feature codes and mailbox options

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Note: If a caller who is leaving a message in a mailbox is interrupted, the pathe message that is recorded before the interruption remains in the maDelete this message. If Off-premise Message Notification is turned on,interrupted message causes Enterprise Edge Voice Messaging to callOff-premise Message Notification number immediately. For informationOff-premise Message Notification, refer to About Off-premise Message Notification on page 63.

Note: If Outbound Transfer is turned on, you cannot interrupt the call unless interrupt it before the caller transfers to your Outbound Transfer destinanumber by pressing ‡. For information on Outbound Transfer, refer to Outbound Transfer on page 56.

Programming a memory button with a feature codeEach Enterprise Edge Voice Messaging feature code can be programmed to amemory button.

To program a memory button:

Use one of the paper labels that come with your Enterprise Edge telephone tidentify the programmed button. To use the feature, press the labeled button.

1. Do not lift your handset. Press ƒ•‹.

2. The display shows Program Features.

3. Press a programmable button.

4. Press ƒ.

5. Enter the feature code number you want to program.For example, enter ·°‚ to program the Leave Message feature code. For a list of frequently used feature codes, refer to the table Description of feature codes on page 21.

The display shows that the button is programmed.

Repeat steps 1 through 5 for each Enterprise Edge Voice Messaging feature code you want to program.

Program Features

Press a buttonQUIT

Feature code:QUIT

F_QUIT CLEAR

Programmed


Feature codes and mailbox options 23

Mailbox optionsTo access the main mailbox menu, refer to the table Main Mailbox menu and options on page 23. The main mailbox menu options are described in the table Main Mailbox options on page 23.

To access the mailbox administration menu, refer to Mailbox Administration menu on page 23. The mailbox administration options are described in Mailbox Administration options on page 24.

Main Mailbox menu and optionsTo access the main mailbox menu:

Table 1 Main Mailbox options

Mailbox Administration menuTo access the Mailbox Administration menu:



3. The main mailbox menu options appear. Choose oneof the options shown in the table below.

Display button

Dialpad button

Description page

PLAY ¤ Listening to your mailbox messages (new messages). 34

REC ‹ Replying to messages. 46

-- fl Listening to your mailbox messages (saved messages). 34

ADMIN ° Changing mailbox options. Refer to the Mailbox Administration menu.

23

-- ‚ Talking to an operator if an operator is available. --

-- £ About the Automated Attendant. 13




4. Choose one of the options shown in the table Mailbox Administration options on page 24.

Pswd:OTHR RETRY OK


Pswd:OTHR RETRY OK




24 Feature codes and mailbox options

Table 2 Mailbox Administration options

Display button

Dialpad button

Description page

-- ⁄ Recording or changing your name in the Company Directory. 19

GREET ¤ Choosing a Primary or Alternate mailbox greeting. 29

PSWD › Changing your mailbox password. 18

-- fi Assigning a Target Attendant. The Target Attendant answers the call if a caller presses ‚ during the call. The Target Attendant overrides the Designated Operator.

20

-- fl About Off-premise Message Notification. 63

-- ° Outbound Transfer. 56

QUIT • Quitting the Mailbox Administration menu and returning to the Main menu.


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Greetings

IntroductionThis chapter describes mailbox greetings and how to record them. This chapincludes:

• Types of mailbox greetings

• Recording a Primary or Alternate mailbox greeting

• Choosing a Primary or Alternate mailbox greeting

• Recording a Personalized mailbox greeting

• Deleting a Personalized mailbox greeting

• Recording an Information mailbox greeting

Types of mailbox greetingsThe two types of greetings are:

• Personal mailbox greetings (which include Primary, Alternate, and Personalized greetings)

• Information mailbox greetings

Personal mailbox greetingsPersonal mailbox greetings play to callers who reach your mailbox. Greetingsinform callers that they have reached the correct mailbox and give callers anynecessary information or instructions. You can change the greetings at any ti

After you initialize your mailbox, you can record your greetings. If you do not record any Personal greetings, your Company Directory name recording playcallers who reach your mailbox. Refer to Recording or changing your name in thCompany Directory on page 19.

There are three types of Personal mailbox greetings: Primary, Alternate and Personalized.

Recording technique for personal mailbox greetings

When you record your Personal greetings, remember to speak clearly and at that is easy to understand. After you record a greeting, you can replay it beforaccept it. You can record or change a greeting from any Enterprise Edge telepor, if you are away from the office, from any touch tone phone. When you recogreeting, do not use the Handsfree feature. You have better results if you spedirectly into the handset.

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26 Greetings

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Primary mailbox greeting

Record your Primary mailbox greeting for everyday use. In this greeting incluyour name and a brief message explaining to callers that you are unable to atheir calls. For example:

“Hi. This is Paul Wayne. I’m not able to take your call right now. Please leavea message at the tone and I will return your call as soon as possible.”

If you are a new mailbox owner, record your Primary mailbox greeting immediately.

Alternate mailbox greeting

The Alternate mailbox greeting is normally used for special circumstances. Fexample:

“Hi. This is Paul Wayne. I am out of the office until Thursday, the 17th of December. Although I am out of the office, I do check my mailbox daily. Plealeave me a message at the tone and I will return your call as soon as possible. Tyou.”

After it is recorded, you must choose which greeting you want Enterprise EdgVoice Messaging to play. You can change the selection at any time, and as ofneeded.

Personalized mailbox greeting

Personalized mailbox greetings are available only if your company subscribes Caller ID (CLID) service from your local telephone company. For more information about CLID, ask your System Administrator.

A Personalized mailbox greeting plays to callers based on the caller’s phone number. Enterprise Edge Voice Messaging recognizes the assigned incominphone number and plays the Personalized mailbox greeting. For example:

“Hi Susan. I may have missed your call, but I don’t want to miss meeting youlunch. See you at noon.”


Greetings 27

allers. x

hite . cated

he r.

ion lbox.

ilbox our

hich

Information mailbox greetingsInformation mailboxes greetings provide messages and announcements to cA caller is automatically disconnected after listening to an Information mailbogreeting. Information mailboxes can be used to:

• announce sales

• provide product lists

• announce special events

For example:

“Paddy’s Dance Studio proudly presents an extravaganza of dance. The entertainment begins at 8:00 p.m. on the fourth of July. Toddlers tap is in the WRoom. Folk dance is in the Green Room. Classical ballet is in the Pink RoomContemporary jazz is in the Blue Room. The Studio and Recital Rooms are loat 222 Main Street.”

Make Information mailboxes easy for a caller to find. Do this by using your company Operator or the Automated Attendant Company greetings to route tcaller. For details about Information mailboxes, ask your System Administrato

Information mailboxes are different from Custom Call Routing (CCR) InformatMailboxes. Callers must use the CCR Tree to access a CCR Information maiFor more information about CCR Information Mailboxes, ask your System Administrator.

Recording a Primary or Alternate mailbox greetingThis procedure shows you how to record your Primary or Alternate mailbox greetings. To start using Enterprise Edge Voice Messaging, only a Primary magreeting is necessary. If you do not record any Personal mailbox greetings, yCompany Directory name recording plays to callers who reach your mailbox.

If you record both Primary and Alternate mailbox greetings, you must choose wgreeting plays. If you do not choose a greeting, the Primary mailbox greetingautomatically plays. For information on how to choose a greeting, refer to Choosing a Primary or Alternate mailbox greeting on page 29.


28 Greetings

t

To record your Primary or Alternate mailbox greeting:



Note: If you record a mailbox greeting from a telephone that has not been assigned to your Personal mailbox, press OTHR. The display shows the Log: prompt. When this prompt appears, enter your mailbox number and password.If you are using a one line display telephone, press • at the Pswd: prompt to show the Log: prompt.


4. Press GREET or ¤.

5. Press REC or ⁄.

6. Press PRIME or ⁄ to record the Primary mailbox greeting. Press ALT or ¤ to record the Alternate mailbox greeting.

Note: If you are changing your greeting, your currenrecorded Primary mailbox greeting begins to play.

7. Press YES or ⁄ and record your greeting at the tone.

8. Press OK or £ to end your recording.

9. Press OK or £ to accept the greeting. Press PLAY or ⁄ to listen to the greeting. Press RETRY or ¤ to erase and re-record the greeting.

10. Press ® to end this session.

Pswd:OTHR RETRY OK


Mailbox admin GREET PSWD QUIT

Greeting options REC CHOOSE CFWD

Greeting: PRIME ALT PERS

Record new?YES NO QUIT

Record greeting: RETRY OK

Accept greeting? RETRY PLAY OK

Mailbox admin GREET PSWD QUIT


Greetings 29

rd ting

box

rompt

ery

e

x

Choosing a Primary or Alternate mailbox greeting

Primary mailbox greeting

You record a Primary mailbox greeting after initializing your mailbox. If you recoa Primary and an Alternate mailbox greeting, you need to choose which greeplays. If you do not choose a greeting, the Primary mailbox greeting plays automatically.

Alternate mailbox greeting

If you choose the Alternate mailbox greeting, you are asked whether the mailaccepts messages. If you choose Y (yes) your mailbox receives messages in the normal way.

If you choose N (no) the following occurs:

• messages cannot be left in the mailbox

• the Alternate mailbox greeting takes precedence over all other greetings

• if a caller presses a button to fast forward the message, they hear a voice pthat says this is a special greeting

• if a caller presses a button to send a fax, the fax goes to the general delivmailbox (not your personal mailbox)

If you choose the Alternate mailbox greeting, remember to change back to thPrimary mailbox greeting at the appropriate time.

To choose a Primary or Alternate mailbox greeting:





5. Press CHOOSE or ¤ to choose a greeting.

6. Press PRIME or ⁄ to choose the Primary mailbox greeting. Press ALT or ¤ to choose the Alternate mailbox greeting.

Note: If you choose the Alternate mailbox greeting, go to step 7. If you choose the Primary mailbogreeting, go to step 8.

Pswd:OTHR RETRY OK



Greeting optionsREC CHOOSE CFWD

Use greeting:PRIME ALT QUIT


30 Greetings

ck to

eting actly.

can

ages

eeting

e

Note: If you choose a greeting that is not yet recorded, you are transferred bathe greeting options menu to record the greeting.

Recording a Personalized mailbox greetingIf your company subscribes to a CLID service, you can record a Personalizedmailbox greeting. For more information about CLID, ask your System Administrator. A Personalized mailbox greeting plays only for a person callingfrom the phone number that you designate. For the Personalized mailbox greto play, the phone number you enter must match the caller’s phone number ex

You can record up to three Personalized mailbox greetings, but each greetingbe assigned to only one phone number.

If you record a Personalized greeting, program your mailbox to receive messand choose an Alternate mailbox greeting, the Personalized greeting takes precedence over any other greetings. If you program your mailbox not to receive messages and choose an Alternate mailbox greeting, the Alternate mailbox grtakes precedence over any other greeting, including Personalized mailbox greetings.

To record a Personalized mailbox greeting:

7. If you choose the Alternate mailbox greeting, you areasked whether the mailbox accepts messages. PressCHNG to toggle from yes to no. If you choose Y (yes) then the mailbox can receive messages. If you choosN (no) messages cannot be left in the mailbox. PressOK.







6. Press PERS or ‹ to record a Personalized mailbox greeting.

Accept msgs:YCHNG OK


Pswd:OTHR RETRY OK




Greeting:PRIME ALT PERS


Greetings 31

x eting.

h .

Deleting a Personalized mailbox greetingIf you program Enterprise Edge Voice Messaging with a Personalized mailbogreeting that you no longer need, you can delete the Personalized mailbox gre

To delete a Personalized mailbox greeting:

7. Enter a Personalized greeting number of 1, 2, or 3.

8. Press CHNG or ⁄.

9. Enter the phone number (maximum 10 digits) to whicyou are assigning the Personalized mailbox greetingPress OK or £ to accept the phone number.

10. At the tone, record the greeting. Press OK or £ to end the recording.

11. Press OK or £ to accept the recording. Press PLAY or ⁄ to listen to the recording. Press RETRY or ¤ to erase and re-record the greeting.

12. To record another Personalized mailbox greeting, repeat steps 5 through 11. Press ® to end the session.






6. Press PERS or ‹ to choose a Personalized mailbox greeting.

7. Enter the Personalized greeting number (1, 2, or 3) that you want to delete.

Greeting:RETRY OK

Ph: <none> CHNG OK

Ph: RETRY OK

Record greeting:RETRY OK

Accept greeting?RETRY PLAY OK

Pswd:OTHR RETRY OK




Greeting:PRIME ALT PERS

Greeting:RETRY OK


32 Greetings

the times re

you ty,

ox

em r

Recording an Information mailbox greetingBefore you record an Information mailbox greeting, you must determine whatgreeting includes. As you prepare your greeting, be sure to include important and dates. Write the greeting down and practice reading it aloud. When you aconfident the greeting includes everything you want it to, record the greeting. Ifare using an Enterprise Edge Voice Messaging system with bilingual capabiliyou must record the Information mailbox greeting in both languages.

An Information mailbox greeting can be either a Primary or an Alternate mailbgreeting. Perform the steps in Recording a Primary or Alternate mailbox greeting on page 27 to record an Information mailbox greeting.

Note: In order to record an Alternate Information mailbox greeting, your systmust be configured as Bilingual. Ask your System Administrator if yousystem is configured as Bilingual.

8. Press DEL or ¤ to delete the greeting.


Ph: XXXXXXXCHNG DEL OK


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Accessing your messages

IntroductionThis chapter describes accessing your messages and explains the following rtopics:

• Receiving calls

• Enterprise Edge Voice Messaging Never Full mailbox feature

• Listening to your mailbox messages

• Call Screening

Receiving callsEnterprise Edge Voice Messaging can be used by any outside caller and by omailbox owners in your company. When you are away from the office, you canEnterprise Edge Voice Messaging with any touch tone phone. When you are office, you can use Enterprise Edge Voice Messaging from any Enterprise Edtelephone connected to your company’s Enterprise Edge Voice Messaging sy

Even outside callers who use a rotary dial telephone can use Enterprise EdgeMessaging. If a caller uses Enterprise Edge Voice Messaging from a rotary dtelephone, the system transfers the call to your company receptionist or the Operator. If a receptionist or the Operator is not available to answer the call, thtransfers to the General Delivery mailbox.

Enterprise Edge Voice Messaging Never Full mailbox featureThe Never Full mailbox feature lets external callers leave a message in your mailbox, even if the mailbox is technically “full”. The message is stored in youmailbox, but cannot be accessed until you delete at least one existing messaallow space for the new message. If you attempt to listen to any new messagbefore deleting an existing message, you hear this voice announcement:

“Your mailbox is full. You must erase some messages before you can listen tmessages.”

If your mailbox is full, you cannot leave a message in another mailbox, create amessage, copy, send, or reply to a message, until you delete at least one eximessage.

The Never Full mailbox feature is not available to internal callers. Internal calcannot leave messages in mailboxes that are technically “full”.

6


34 Accessing your messages

ge. e

s

x

n

Listening to your mailbox messagesTo listen to your messages:

A number of options are available to you during and after listening to a messaThe table Listening to your mailbox messages shows the options and when they aravailable.



3. Press PLAY to listen to your messages. For options, refer to the table Listening to your mailbox messages.


Listening to your mailbox messages

Option Button Available while listening to a message

Available after listening to a message

Description

Backup ⁄or

< <<

X

Rewinds the message nine seconds and resumeplaying it from that point.

Copy fiorCOPY

X X

Sends a copy of the message to one or more mailboxes. When you record the introduction to the forwarded message, the introduction must bemore than three seconds long.

End of Message

‹‹or

> >> > >>

X

Goes to the end of the message.

Envelope ‡

X X

Plays the information in the message envelope. Envelope information includes the date and timethe message was sent and, if the message is internal, the directory name of the sender. This option is not shown on the display.

Erase °orERASE

X X

Deletes the message currently playing or if no messages are playing, deletes the last messageplayed. Deleted messages remain in your mailbountil the session is ended. (Refer to Notes 1 and2.)

Forward ‹or

> >>

X

Advances the message nine seconds and continues playing from that point. A message cabe forwarded as many times as required.

Pswd:OTHR RETRY OK



Accessing your messages 35

e

x

s

lay

Next flor

££X X

Plays the next message in your mailbox. If usedwhile a message is playing, it stops playing the current message and plays the next message inyour mailbox. This option is not shown on the display.

Pause/Continue

¤or STOP/PLAY

X

Temporarily stops a message. When you stop thmessage, you can play the previous message, continue playing the current message, or skip tothe next message.

Previous ›X X

Stops playing the current message and plays theprevious message. This option is not shown on the display.

Quit • XStops playing the message and plays the Mailbomain menu options.

Replay ⁄⁄

or

< << < <<

X

Replays the message from the beginning of the message.

Replay ⁄X

Replays the last message. This option is not shown on the display.

Reply ·or

REPLY X X

Replies to a message. (Refer to Note 3.)

The reply can be either:

- a message to an internal sender’s mailbox

- a telephone call to an internal or external party (Refer to Note 4.)

Save Message

‡‡orSAVE

X

Saves the message being played. (If you do not delete a message, it is automatically saved). Thioption is not shown on the display unless you erase a message. If you erase a message and pthe message again, you can press SAVE on an Enterprise Edge two line display telephone. (Refer to Note 2.)

Volume Control

•

X

Adjusts the volume of the message that is playing. The volume increases each time you press •. After four consecutive presses, the volume returns to the lowest level. This option isnot shown on the display.

Listening to your mailbox messages

Option Button Available while listening to a message

Available after listening to a message

Description



ssages

in

ing

g, all rage needed.

ice d the

ages

s

end eted

Notes:

1. Because your mailbox has limited message storage space, delete any meyou no longer need. After a certain time period, your saved messages areerased automatically. Ask your System Administrator about this.

2. You can retrieve a deleted message only if you have not quit the session which you deleted it. Locate the deleted message. Then play (press ⁄⁄) and save (press ‡‡ or SAVE) the message. For further information about retrieving deleted messages refer to About erased messages.

3. Applies only if the Reply feature is enabled.

4. You can reply to an outside caller by dialing them back if your company subscribes to Caller ID (CLID) service. For further information about replyto an outside caller refer to Replying to an external message sender on page 47.

About erased messagesAfter listening to your messages and exiting Enterprise Edge Voice Messaginmessages that you do not erase are automatically saved. Since message stospace is limited, we recommend that you erase messages that are no longer

You can retrieve an erased message if you are still in the Enterprise Edge VoMessaging session. An erased message remains in your mailbox until you encurrent Enterprise Edge Voice Messaging session.

After you erase a new or saved message, the number of new or saved messshown on the display is decreased by one. Even though the display shows 0 new 0 saved, you can still play and retrieve your erased messages. Press PLAY or ¤ to listen to your erased message. Refer to the table Listening to your mailbox message on page 34.

After you play your erased message, you are given the option to save it. If youthe current session without saving the erased message, it is permanently delfrom Enterprise Edge Voice Messaging.


Accessing your messages 37

m n

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ant

the

se

ing

r to

hears are

this

Call ScreeningCall Screening lets you determine who is calling before you accept the call. Itapplies only to external calls transferred from the Automated Attendant or froCustom Call Routing (CCR). See your System Administrator for information oCCR.

Call Screening is useful in the following circumstances:

• if CLID is not available

• if CLID is not a reliable indication of the caller identity

• if your Enterprise Edge telephone does not have display capabilities

The System Administrator enables the Call Screening feature for your EnterpEdge Voice Messaging system.

If Call Screening is unavailable, the call transfers immediately for the followintypes of calls:

• internal calls

• external calls placed directly to your phone number

• external calls for which you have established a Personalized greeting

How to use Call Screening

To use the Call Screening feature:

1. You receive an external call that is transferred from the Automated Attendor from Custom Call Routing (CCR).

2. Enterprise Edge Voice Messaging announces the caller’s name to you. Ifcaller chooses not to record their name, the voice prompt says, “Unknown caller.”

3. You can answer the call or let the caller leave a message in your EnterpriEdge Voice Messaging mailbox:

• press ANS or ⁄ to answer the call

• press QUIT or • to transfer the call to your Enterprise Edge Voice Messagmailbox. (The caller is informed that you are not available).

If Call Screening is enabled, Enterprise Edge Voice Messaging asks the callerecord their name after the tone. (If the caller presses • when they are asked to record their name, the call goes back to the Automated Attendant.) The caller a hold tone while they wait. If you do not answer, the caller is informed that younot available, and the call transfers to your mailbox.

Since some callers do not like to record their name and wait for service, use feature with discretion.




ges.

a an be sage.

the

Group

Sending messages

IntroductionThis chapter describes sending messages and explains:

• Types of messages

• About recording and sending a message

• Using the Company Directory

• Message delivery options

• Recording and sending a message using the Open Mailbox feature

• Recording and sending a message using the Leave Message feature

• Replying to messages

• Sending a message to more than one recipient

Types of messagesThere are two types of messages: Broadcast messages and Personal messa

Broadcast messagesIf you open your Personal mailbox and a message plays immediately, this is Broadcast message left by your System Administrator. This type of message csent only by your System Administrator. Make sure you listen to the entire mesAfter it plays, the message is automatically erased from your mailbox.

Personal messages

Sending personal messages to a mailbox

To send a message, refer to About recording and sending a message on page 40.To send a message when you do not know the person’s mailbox number, useCompany Directory. Refer to Using the Company Directory on page 40.

Personal messages addressed to a Group List

You can send a message to a group of people by addressing a message to aList. For more information, refer to Sending a message using a Group List on page 47.

7


40 Sending messages

enter e

ge ed

e

the ant

re

About recording and sending a messageMessages can be recorded and sent using:

• the Open Mailbox feature (ƒ·°⁄)

• the Leave Message feature (ƒ·°‚)

When you use the Open Mailbox feature, you open your personal mailbox andyour password. Then you record your message and enter the extension of thmessage recipient.

The Leave Message feature prompts you to enter the extension of the messarecipient immediately. Then you record your message. No password is requirbecause you do not open a mailbox.

Both features allow you to:

• use the Company Directory (refer to Using the Company Directory)

• assign message delivery options (refer to Message delivery options on page 42)

• send a message to more than one recipient (refer to Sending a message to morthan one recipient on page 47).

Using the Company DirectoryYou can find any initialized mailbox by searching the Company Directory. UseCompany Directory if you do not know the mailbox number of someone you wto send a message to. You can access the Company Directory if:

• the display shows DIR

• the voice prompt announces, “Press £ to use the Directory.”

• you are prompted to choose a mailbox

The Company Directory option is available from both the Open Mailbox featuand the Leave Message feature.


Sending messages 41

e

,

on s

l

To access the Company Directory using the Leave Message feature:

1. Press DIR or £ to use the Company Directory.

2. Use the dialpad buttons associated with the first threor four letters of the mailbox owner’s name to locate and select the person’s mailbox. (Enter the last namefirst name or both names depending on how your system is set up. This display shows an example of aprompt for a mailbox owner’s last name.) You do notneed to enter a comma. Press OK or £.

For example, to enter the letters “Wayn” press·¤·fl. If the mailbox owner has fewer than four letters in their last name, press the buttons the dialpad to spell out the entire last name, and presOK or £. For more information, refer to Entering characters on the Enterprise Edge dialpad on page 11.

3. In this example, the name of the mailbox owner, PauWayne appears on the display and is announced. Toaccept the mailbox owner, press OK or £.

If you do not want the person who is shown, press NEXT or ⁄ to see the next matching name.

4. The greeting of the mailbox owner plays. If the mailbox owner you select does not have a Personal greeting recorded and selected, you hear their Company Directory recording.

Mbox:DIR QUIT

Last name: OK

Wayne, Paul RETRY NEXT OK

Wayne, Paul


42 Sending messages

rgent st

lbox t the

.m. or ce of d. If

. When he

.

Message delivery optionsEnterprise Edge Voice Messaging gives you five message delivery options:

• Normal

• Certified

• Urgent

• Private

• Timed Delivery

Normal, Certified, and Private messages play in the order they are received. Umessages play before other messages left in the mailbox, except for Broadcamessages. (Refer to Broadcast messages on page 39.) The Certified and Timed delivery options are available only if you call from a telephone that has a maiassociated with it. Messages sent with the Timed delivery option are played atime that you specify.

If you use the Timed delivery option, you first enter the time, including a.m. or pYou are then prompted to accept or change the date, which defaults to todaytomorrow, and you can accept the date that corresponds to the next occurrenthe specified time. Dates are shown by month and day, and the year is inferrethe month and day are earlier than the current date, the next year is assumedthe specified time and date occurs, the message is sent. You cannot cancel tmessage prior to delivery.

Option Display button Dialpad button Description

Send SEND £ or ® Sends a message with Normal delivery option.

Certified CERT ⁄ Sends you notification that your message has been received and played.

Urgent URGENT ¤ Plays messages marked Urgent before other messages the mailbox. Urgent messages are preceded by the voice prompt, “This message is urgent”.

Other OTHR Accesses the Private and Timed delivery options. If PRIV appears instead of OTHR, the Timed delivery option is not available.

Private PRIV ‹ Private messages cannot be forwarded to another mailbox.

Timed TIME › Lets you assign when the message is sent


Sending messages 43

y

g

s

ds

Assigning message delivery options using the Open Mailbox featureTo assign message delivery options using the Open Mailbox feature:

1. Press CERT or ⁄ to assign the Certified delivery option. Press URGENT or ¤ to assign the Urgent delivery option. Press OTHR to assign the Private or Timed delivery options. If PRIV appears instead of OTHR, the Timed delivery option is not available.

Note: The OTHR display button is not available or required for one line display telephones. You can access the Private and Timed Delivery options by pressing the dialpad buttons on a two line or a one line display telephone.

2. Press PRIV or ‹ to send a message with a Private delivery option. If you press PRIV or ‹, go to step 7. If you want to send a message with the Timed deliveroption press TIME or ›. If you press TIME or ›, continue with step 3.

3. Enter the time that you want to send a message usinthe Timed delivery option.

Note: This is a four digit field. Any single-digit hour or minute must be preceded by a zero. For example, enter 0800 for eight o’clock.

4. Press AM or ⁄orPM or ¤.

5. Press OK or £ to accept the time you entered or presRETRY or • to change the time.

6. Press CHNG or ⁄ to change the date shown to a different date. Press NXTDAY to change the date to the next day (the day after the date that is shown). PressOK or £ to accept the date shown, which defaults to today or tomorrow, and select the one that corresponto the next occurrence of the specified time.

7. Press SEND or £ to send this message now. Press • to cancel all delivery options.


Delivery options CERT URGENT OTHR

Delivery options PRIV TIME

Time hhmm:RETRY

hh:mm RETRY AM PM

hh:mm am/pmRETRY OK

Tu mm ddCHNG NXTDAY OK

Wayne, PaulOPTS CC SEND


44 Sending messages

e

s

.

.

Assigning message delivery options using the Leave Message featureTo assign message delivery options using the Leave Message feature:

Recording and sending a message using the Open Mailbox featureTo record and send a message using the Open Mailbox feature:

1. Press ƒ·°‚.

2. Enter the mailbox number or Group List number of thperson or Group you want to leave a message for. If you do not know the mailbox number, press DIR or £ to use the Company Directory.

3. At the sound of the tone, record your message. PresPAUSE or ¤ to pause during your recording. If you pause, press CONT or ¤ to continue recording your message. Press OK or £ to end your recording. Press RETRY to erase and re-record your message.

4. Press PLAY or ⁄ to listen to your message before sending it. Press RETRY or ¤ to erase and re-record your message. Press ‹ to access delivery options. Press SEND or £ to send your message now.



3. Press REC or ‹ and record your message at the tone

4. Record your message. Press PAUSE or ¤ to pause your message. When you wish to resume recording, press CONT or ¤ to continue recording your messagePress OK or £ to end your recording. Press RETRY to erase and re-record your message.

5. Press OK or £ to accept your message. Press PLAY or ⁄ to listen to your message. Press RETRY or ¤ to erase and re-record your message.

Mbox:DIR QUIT

Record message:RETRY PAUSE OK

Message options:RETRY PLAY SEND

Pswd:OTHR RETRY OK



Accept rec?RETRY PLAY OK


Sending messages 45

e

e

s

Recording and sending a message using the Leave Message featureTo record and send a message using the Leave Message feature:


7. Press SEND or £ to send the message now with the Normal delivery option. Press OPTS or ‹ for delivery options. Press CC or › to send this message to more than one mailbox owner, with one set of delivery options applied to all recipients.

Note: The display shows the name of the mailbox owner or Group (in this example, mailbox owner Paul Wayne).

Press ® to end this session.

1. Press ƒ·°‚.


3. At the sound of the tone, record your message. PresOK or £ to end your message.

4. Press SEND or £ or replace the receiver to send the message using the Normal Delivery Option. Press PLAY or ⁄ to listen to your message. Press RETRY or ¤ to erase and re-record your message. Press ‹ to change the Delivery Options.

Mbox:DIR QUIT

Wayne, Paul OPTS CC SEND


Mbox:DIR QUIT


Message options:RETRY PLAY SEND


46 Sending messages

. To bscribe

e the

Replying to messagesYou can reply to internal message senders and to external message sendersreply to a message from an external message sender, your company must suto Caller ID (CLID).

Replying to an internal message senderYou can reply to a message from an internal message sender by:

• Using the CALL option. If you select CALL, you are immediately transferred tothe internal message sender’s extension. You must have an initialized Enterprise Edge Voice Messaging mailbox and an operating directory to usCALL option.

• Using the MSG option. If you select the MSG option, begin recording your replyat the tone.

To reply to an internal message sender:



3. Press PLAY or ¤.

4. After you listen to your message, press REPLY or ·.

5. Press CALL or ¤ to call the message senderorpress MSG or ⁄ to record and send a reply.(Refer to Recording and sending a message using theOpen Mailbox feature on page 44.)

Pswd:OTHR RETRY OK


End of messageREPLY ERASE NEXT

Reply to msgMSG CALL QUIT


Sending messages 47

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a e. If of the

t for

List.

tory

s.

Replying to an external message senderYou can reply to a message from an external message sender if your compasubscribes to CLID. Before using the Reply option you must play the messag

To reply to an external message sender:

Sending a message to more than one recipient

Sending a message using a Group ListA Group List is a collection of mailbox owners. When you send a message toGroup List, each mailbox owner in the Group List receives the same messagyou are a member of the group you are addressing, you do not receive a copymessage.

If you need a Group List, ask your System Administrator to create a Group Lisyou. Include the following information for the System Administrator:

• the mailbox owners’ names

• a list of the mailbox numbers

• the Group List name

Your System Administrator can publish a list of the mailboxes in each Group

You can enter the Group List number instead of a mailbox number at the Mbox: prompt. You can also enter the name of the Group List in the Company Direcat the DIR prompt.



3. Press PLAY or ¤.

4. Press REPLY or ·.

5. Enterprise Edge Voice Messaging dials the external number directly.After you call the message sender, your session end

Pswd:OTHR RETRY OK


End of messageREPLY ERASE NEXT


48 Sending messages

after u can e

tion . You

ther opies

ox

Forwarding a copy of a message to one or more recipientsFrom the Main Mailbox menu you can forward a copy of a message during or playing the message. When you forward a copy of a message to a mailbox, yorecord an introduction to the message. Your introduction must be at least threseconds long.

When you record an introduction and enter the mailbox number, your introducand a copy of the message are automatically sent to the mailbox you selectedcan then send an additional copy of the introduction and the message to anomailbox, or quit and return to the Listen to Messages menu. You can forward cto as many mailboxes as you want. (You cannot forward Private messages.)

For more information on playing your messages, refer to Listening to your mailbox messages on page 34.

Note: You cannot copy a message to other recipients using the Leave Mailbfeature. You cannot copy Private messages.


rise .

all

y

Call Forwarding your calls

IntroductionThis chapter shows the following ways that you can forward your calls:

• Call Forwarding your calls to Enterprise Edge Voice Messaging

• Setting up Call Forward remotely

• Call Forward with Caller ID (CLID)

Call Forwarding your calls to Enterprise Edge Voice MessagingTo forward incoming calls to your mailbox, press ƒ·°›.

To cancel Call Forward, do one of the following:

• press ƒ·°› again

• press ∞

• press ƒ£›

• press CANCEL

Setting up Call Forward remotelyWhen you are away from the office, you can forward your calls to your EnterpEdge Voice Messaging mailbox by using the dialpad of any touch tone phone

To access your Personal mailbox from another location and set up Remote CForward:

1. Call the Automated Attendant or your Enterprise Edge telephone from antouch tone phone.

2. While the greeting plays, press••, or in the UK press °°.

3. Enter your mailbox number and password and press £.

4. Press °.

5. Press ¤.

6. Press ‹ to turn call forwarding from the Call Forward menu on or off.

8


50 Call Forwarding your calls

es D s a

rise e and

7. Press ⁄ to turn Call Forward on or off.

Note: If Call Forward is on, the voice prompt says: “Calls will be answered immediately.” All calls to your telephone are now answered by Enterprise Edge Voice Messaging.If Call Forward is off, the voice prompt says: “Calls will ring at your set.”

8. Press ⁄ to turn Call Display on or off.

Note: If Call Display is on, the voice prompt says: “Caller information will be displayed at your set.”If Call Display is off, the voice prompt says: “Caller information will not be displayed.”

9. Replace the handset to end this session.

Call Forward with Caller ID (CLID)The Call Forward with CLID feature is available only if your company subscribto CLID service. If you are not sure whether your company subscribes to CLIservice, ask your System Administrator. CLID does not appear if the caller haprivate or unknown phone number.

You can set up Call Forward with CLID to screen calls forwarded to your EnterpEdge Voice Messaging mailbox. If the feature is enabled, you hear an Alert tonthe CLID information appears on the telephone display.

To talk to the caller who has been forwarded to your mailbox, press ƒ·°‡ to interrupt the call.

To turn Call Forward with CLID on and off:





5. Press CFWD or ‹.

6. Press CHNG or ⁄ to turn Call Forward on or off.

Pswd:OTHR RETRY OK




Forward calls:YCHNG NEXT


Call Forwarding your calls 51

that hone

Call Forward on Busy overrides CLID

If your Enterprise Edge telephone is assigned Call Forward on Busy, CLID information does not appear on the display. Call Forward on Busy is a featureforwards your calls to another designated telephone or extension if your telepis busy. Call Forward on Busy is assigned by the Enterprise Edge System Administrator.

7. Press CHNG or ⁄ to turn Call Display on or off.


Display caller:YCHNG NEXT



52 Call Forwarding your calls


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s not s not

ss

Transferring calls

IntroductionThis chapter describes transferring calls and explains:

• Transferring calls to an Enterprise Edge Voice Messaging mailbox

• Transferring calls from your mailbox to the Operator

• Transferring calls from your mailbox to the Automated Attendant

• Transferring a call to Custom Call Routing (CCR)

• Outbound Transfer

• Adding special characters to the destination number

• Setting up Outbound Transfer to a phone number

• Setting up Outbound Transfer to an extension

• Changing the Outbound Transfer parameters

• Turning Outbound Transfer on and off

Transferring calls to an Enterprise Edge Voice Messaging mailboxAny time a caller wants to leave a message in a mailbox, you can easily transtheir call from your Enterprise Edge telephone to any mailbox initialized with Enterprise Edge Voice Messaging.

Transferring calls to an Enterprise Edge Voice Messaging mailbox has the following advantages:

• If you transfer a call to a mailbox instead of another telephone, the call doecome back to you. If you transfer a call to another telephone and the call ianswered, the call comes back to you.

• The call is immediately transferred to the mailbox (which saves time).

ƒ·°fl is not available on the Enterprise Edge Companion Wireletelephone.

9


54 Transferring calls

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To transfer a call to a mailbox from your Enterprise Edge telephone:

1. Press ƒ·°fl. Do not press ̇ because the call is put onhold automatically.

2. Enter the mailbox number or use the Company Directory by pressing DIR.

Note: Press OK or £ to accept a name when using the Company DirectorDo not use the Internal Autodial feature.

3. Wait until the display shows Call transferred before you attempt any otherEnterprise Edge Voice Messaging functions. The call automatically transfand the Enterprise Edge Voice Messaging session ends.

Transferring a mailbox owner’s call to Enterprise Edge Voice MessagingYou can transfer a mailbox owner’s call to their Enterprise Edge Voice Messamailbox so that they can change their greetings or retrieve their messages.

Note: ƒ·°fl is not available on the Enterprise Edge CompanionWireless telephone.

To transfer a mailbox owner’s call to their Enterprise Edge Voice Messaging mailbox from your Enterprise Edge telephone:

1. Press ƒ·°fl. Do not press ̇ .

2. Enter the mailbox owner’s mailbox number.

3. Wait until the display shows Call transferred before you attempt any otherEnterprise Edge Voice Messaging functions. The call automatically transfand the Enterprise Edge Voice Messaging session ends.

Note: Do not use ƒ‡‚ to transfer a mailbox owner’s call. This feature transfers the call to their telephone and the call returns to y

After a mailbox owner’s call transfers to their mailbox, the mailbox owner mus

1. Press ••, or in the UK press °°, while their Personal greeting plays.

2. Enter their mailbox number and password and press £.

3. Follow the voice prompts.

Transferring calls from your mailbox to the OperatorTo transfer calls from your mailbox to the Operator, at the Main Mailbox menpress ‚. For more information, refer to Main Mailbox menu and options on page 23.


Transferring calls 55

ith

CCR

Transferring calls from your mailbox to the Automated AttendantTo transfer to the Automated Attendant from your mailbox, press £ at the Main Mailbox menu. For more information, refer to Automated Attendant on page 13 and Main Mailbox menu and options on page 23.

Transferring a call to Custom Call Routing (CCR)

About Custom Call Routing (CCR)

Custom Call Routing (CCR) is a single-digit application that provides callers wa more sophisticated menu and a wider range of options than the AutomatedAttendant. Callers can use CCR to:

• listen to the Home menu and make a selection

• listen to a pre-recorded CCR Information message

• leave a message in a mailbox

• transfer to another extension or an external number

For more information about CCR, ask your System Administrator.

A call can be transferred to the beginning of a CCR Tree. To transfer a call to aTree:

1. Press ƒ·°fl. Do not press ̇ .

2. Choose a CCR Tree by entering a digit from 1 to 8 and pressing £.

3. Wait until the display shows Call transferred before you attempt any other Enterprise Edge Voice Messaging functions. The call automatically transfers and the Enterprise Edge Voice Messaging session ends.



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Outbound TransferYou can set up Outbound Transfer to transfer a caller who reaches your mailba number that you assign. A caller can use Outbound Transfer from any touchtelephone, and you can direct your Outbound Transfer calls to any telephone

You can personally inform callers of this feature, or you can inform callers of feature in your personal greeting. If you choose to inform callers of this featuryour mailbox greeting, you must tell them to press ‡ to transfer. For example:

“Hi. This is Brenda Whately. I’m away from the office today. Please leave memessage after the tone and I will return your call as soon as possible. If you nto reach me before tomorrow, press ‡ and you will be transferred to my cellularphone. Thanks.”

Note: The restrictions that apply to your telephone line also apply to OutbounTransfer numbers. For example, if you cannot dial long distance phonenumbers from your telephone, you cannot have a long distance OutboTransfer destination.If your mailbox is restricted to extension destinations for Outbound Transfer, see your System Administrator.

For Outbound Transfer to function properly, you must have a greeting record

When you set up Outbound Transfer, you can add special characters to the destination number. Read Adding special characters to the destination number and refer to the following tables and examples.

Adding special characters to the destination numberFollow the voice prompts or press ADD to add special characters to a destinationphone number (or a destination pager number if you are setting up a destinatpager number in Off-premise Message Notification.) The destination phone opager number cannot be longer than 30 characters.

Note: If you are adding special characters, do not press the dialpad butto£ to enter a #, or • to enter a *. Press the button directly below thoption on a two line display telephone, or listen to the voice prompt



efer to

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To add special characters on an Enterprise Edge one line display telephone, rthe table Adding special characters using an Enterprise Edge one line displaytelephone.

Adding special characters using an Enterprise Edge one line display telephone

To add special characters on an Enterprise Edge two line display telephone, to the table Adding special characters using an Enterprise Edge two line displatelephone.

Adding special characters using an Enterprise Edge two line display telephone

Press Description

¤ to retry or add digits to the destination phone number.

‹ to enter a timed pause that appears as P on the display. Pauses are four secondlong.

› to recognize dial tone (behind PBX). The Recognize Dial Tone special character appears as D on the display.

fi to enter a #.

fl to enter a * .

• to cancel and retry.

Press Description

• to cancel and retry.

DIGS or ¤ to retry or add digits to the destination phone number.

PAUS or ‹ to enter a timed pause that appears as P on the display. Pauses are four secondlong.

OTHR to go to the next display to enter the following special characters:

TONE to recognize dial tone (behind PBX). The Recognize Dial Tone special character appears as D on the display.

# to enter a #.

* to enter a *.



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Optimizing Outbound Transfer When Enterprise Edge Voice Messaging transfers a call to an external telephnumber using Outbound Transfer, two lines are used. An incoming line connecaller to a mailbox and an outgoing line transfers a caller to an Outbound Tratelephone number. Both lines remain in use while the caller connects to the Outbound Transfer telephone number.

To optimize the use of Enterprise Edge Voice Messaging lines, the OutboundTransfer call to an external telephone number can transfer to the incoming linmake the outgoing call. This type of transfer is called a Link transfer.

Note: A Link transfer can be performed only if the Enterprise Edge Voice Messaging line is equipped with Link transfer capability. If Link transferprogrammed for an Outbound Transfer and your Enterprise Edge VoicMessaging lines do not support this feature, the caller is disconnected.your System Administrator before programming a Link transfer.

To perform a Link transfer with Outbound Transfer you must add a £ before the Outbound Transfer telephone number. For example, the telephone number lolike:

£fififi⁄¤‹›

where:

£ instructs Enterprise Edge Voice Messaging to use the incoming line to perthe transfer fi⁄¤‹› is the telephone number dialed

Programming an Outbound Transfer telephone number when Enterprise Edge Voice Messaging is behind PBX or Centrex+

When Enterprise Edge Voice Messaging is installed behind a PBX or Centrex+you want to access an outside line and recognize dial tone, enter:

·£›¤fififi⁄¤‹›

where:

· accesses an outside line£ specifies the next digits are special characters› recognizes dial tone¤ specifies that the next digits are the numbers to be dialedfififi⁄¤‹› is the phone number dialed



Setting up Outbound Transfer to a phone numberTo set up Outbound Transfer to a phone number for the first time:

Setting up Outbound Transfer to an extensionTo set up Outbound Transfer to an extension for the first time:




4. Press ° to open the Outbound Transfer (xfr) menu.

5. Press ADMIN or ⁄ to set up Outbound Transfer.

6. Enter the destination phone number and press OK or £.

7. Press OK or £ to accept the destination number (represented by the <x>). Press ADD or ¤ to add special characters. For information, refer to Adding special characters to the destination number on page 56. After you add special characters, press OK or £ to accept the destination number.

8. Press CHNG or ⁄ to turn Outbound Transfer on.

9. Press QUIT or •.





4. Press ° to open the Outbound Transfer (xfr) menu.

Pswd:OTHR RETRY OK



Outbound xfrADMIN SELECT

Ph:RETRY OK

<x>ADD OK

Transfer: offCHNG QUIT

Transfer: onCHNG QUIT

Pswd:OTHR RETRY OK





Changing the Outbound Transfer parametersTo change the Outbound Transfer parameters:

5. Press ADMIN or ⁄ to set up Outbound Transfer.

6. Enter the destination extension and press OK or £.

7. Press OK or £ to accept the number.The <x> represents the extension.

8. Press CHNG or ⁄ to turn Outbound Transfer on.

9. Press QUIT or •.


11. Press CHNG or ⁄.

Note: The <x> represents the current Outbound Transfer destination number.


Ext:RETRY OK

Accept:<x>RETRY OK



<x>CHNG NEXT



ing

Turning Outbound Transfer on and offYou can turn Outbound Transfer on or off at any time after you set it up. TurnOutbound Transfer off does not affect any of its assigned parameters.

To turn Outbound Transfer on or off:




4. Press ° to open the Outbound Transfer (xfr) Menu.

5. Press SELECT or ¤.

6. Press CHNG or ⁄ to turn Outbound Transfer off. PressCHNG again to turn Outbound Transfer on.

7. Press QUIT or ® to end this session.

Pswd:OTHR RETRY OK









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Off-premise Message Notification

IntroductionThis chapter describes how to set up and change Off-premise Message Notificand includes the following topics:

• About Off-premise Message Notification

• Setting up Off-premise Message Notification to a phone number

• Setting up Off-premise Message Notification to an extension

• Setting up Off-premise Message Notification to a pager number

• Changing Off-premise Message Notification parameters

• Setting up Off-premise Message Notification to more than one destination

• Deleting an Off-premise Message Notification destination number

• Adding an Off-premise Message Notification destination number

• Turning Off-premise Message Notification on and off

About Off-premise Message NotificationYou can program Enterprise Edge Voice Messaging to call you and let you knthere is a message for you at a phone number, an extension, or a pager. Thepremise Message Notification feature is enabled by your System Administrat

If you program Enterprise Edge Voice Messaging to call you at a telephone, yoprompted to enter your password before you can listen to your messages.

You can receive notification of a message at a maximum of five different destination numbers assigned by you. When the number of retry attempts is refor each assigned destination number, the next number in the series is calledexample, Enterprise Edge Voice Messaging can contact your car phone numfirst to let you know you have a message. If there is no answer, the call rings ahome number. If there is still no answer, the call rings at your pager number aon. The number of retry attempts is assigned by your System Administrator.

If the destination type is phone, you must assign start and stop times. The start astop times apply to all five notification numbers.

Off-premise Message Notification begins when the start time is reached. Set start time for the time you are at the destination phone number, so you are threceive your calls.

10


64 Off-premise Message Notification

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Off-premise Message Notification parameters

You can set up the parameters for Off-premise Message Notification from antouch tone phone. The parameters include:

• destination type (telephone, extension or pager)

• destination number (telephone, extension or pager)

• time range for receiving calls at phone numbers or extensions (Pagers arenotified any time there is a qualifying message.)

• types of message you want to receive (all new messages, or just messagmarked urgent)

Note: The restrictions that apply to your telephone line also apply to Off-premMessage Notification numbers. For example, if you cannot dial long distance phone numbers from your telephone, you cannot have a longdistance Off-premise Message Notification destination number.

Setting up Off-premise Message Notification to a phone numberWhen you set up Off-premise Message Notification, you can add special charato the destination phone number. Refer to:

• Adding special characters to the destination number on page 56

• Optimizing Outbound Transfer on page 58

To set up Off-premise Message Notification to one phone number for the first




4. Press fl to open the Off-premise Message Notification menu.

5. Press ADMIN or ⁄ to set up Off-premise Message Notification.

6. Press PHONE or ⁄ to choose a phone number destination.

7. Enter the destination phone number and press OK or £. The destination phone number is a maximum of 30 digits.

Pswd:OTHR RETRY OK



Msg notifyADMIN SELECT

Destination:PHONE EXT PAGER

Ph:RETRY OK


Off-premise Message Notification 65

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8. Press OK or £ to accept the destination phone number. The <x> represents the phone number. Press ADD or ¤ to add special characters. For information,refer to Adding special characters to the destination number on page 56. After you add special characterspress OK or £ to accept the destination number.

9. Enter the start time for Off-premise Message Notification. This is a four-digit field. Any single-digit hour and minute must be preceded by a zero.


11. Press OK or £ to accept the start time.

12. Enter the time when Off-premise Message Notification is to stop. This is a four digit field. Any single-digit hour and minute must be preceded by a zero.


14. Press OK or £ to accept the stop time.

15. Press NEXT or £ to accept the start time that you entered. Press CHNG or ⁄ to change the start time. Steps 16 and 17 let you review the start and stop times.

16. Press NEXT or £ to accept the stop time that you entered. Press CHNG or ⁄ to change the stop time.

17. You can choose to be notified of all new messages ourgent messages only. Press OK or £ to accept the default message type new. This means you are notifiwhenever you receive a new message. Press CHNG or ⁄ to change the message type to urgent. Change thmessage type to urgent to be notified only when youreceive an urgent message.


<x>ADD OK

Start hhmm:RETRY OK

<start time>RETRY AM PM

<start time>RETRY OK

Stop hhmm:RETRY OK

<stop time>RETRY AM PM

<stop time>RETRY OK

Start:<start time>CHNG NEXT

Stop:<stop time>CHNG NEXT

Msg type: newCHNG OK




Setting up Off-premise Message Notification to an extension To set up Off-premise Message Notification to an extension for the first time:






6. Press EXT or ¤ to choose an extension destination.

7. Enter the destination extension and press OK or £.

8. Press OK or £ to accept the destination extension. The <x> represents the extension.


10. Press AMorPM or ¤.





Pswd:OTHR RETRY OK





Ext:RETRY OK

Accept:<x>RETRY OK

Start hhmm:RETRY OK



Stop hhmm:RETRY OK


<stop time>RETRY OK



r

ed

e

15. Press NEXT or £ to accept the start time that you entered. Press CHNG or ⁄ to change the start time. Steps 16 and 17 let you review the start and stop times.


17. You can choose to be notified of all new messages ourgent messages only. Press OK or £ to accept the default message type new. This means you are notifiwhenever you receive a new message. Press CHNG or ⁄ to change the message type to urgent. Change thmessage type to urgent to be notified only when youreceive an urgent message.








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Setting up Off-premise Message Notification to a pager numberWhen you set up Off-premise Message Notification, you can add special charato the destination pager number. For more information, refer to:

• Adding special characters to the destination number on page 56

• Example of a destination pager number on page 68

Example of a destination pager number

If you are assigning a pager destination number from behind a PBX or Centreremember to insert a · (depending on your system) before the £ to access an outside line.

There is a combined limit of 30 characters for the pager phone number and themessage.

For example, to reach your pager, enter:

£›¤fififi⁄¤‹›£‹

where:

£ specifies the next digits are special characters› recognizes dial tone¤ specifies that the next digits are the numbers to be dialedfififi⁄¤‹› is the pager phone number dialed‹ inserts a timed pause

Depending on the company supplying your paging service, the programmingsequence can vary. For more information about setting the destination phonenumber parameters for your pager, contact your pager company.

To set up Off-premise Message Notification to a pager number for the first tim






6. Press PAGER or ‹ to choose a pager number destination.

Pswd:OTHR RETRY OK







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ed

7. Enter the destination pager number and press OK or £.

8. Press OK or £ to accept the destination pager numbeThe <x> represents the pager number. Press ADD or ¤ to add special characters. If the paging service requires additional answer or setup time, add pause characters to the beginning of the pager message. Finformation, refer to Adding special characters to the destination number on page 56. After you add special characters, press OK or £ to accept the destination number.

9. Press NEXT or £ to accept the default pager message(represented by <xxxx>). The default pager message sent by Enterprise Edge Voice Messaging is the Enterprise Edge Voice Messaging extension. This is the sequence of digits that is sent after the pager service is dialed, to notify you of who is paging you. Press CHNG or ⁄ to change the pager message.

Note: The combined limit is 30 characters for the pager phone number and the pager message.

10. You can choose to be notified of all new messages ourgent messages only. Press OK or £ to accept the default message type new. This means you are notifiwhenever you receive a new message. Press CHNG or ⁄ to change the message type to urgent. Changingthe message type to urgent means you are notified only when you receive an urgent message.

11. Press ƒ to end the session.

Pager:RETRY OK

<x>ADD OK

Show:<xxxx>CHNG NEXT





prise

Changing Off-premise Message NotificationTo change the parameters of Off-premise Message Notification refer to:

• Changing Off-premise Message Notification parameters

• Changing the destination type from a pager to a telephone or extension on page 72

• Changing the destination type from phone or extension to a pager on page 73

Changing Off-premise Message Notification parametersTo change the Off-premise Message Notification parameters from your EnterEdge telephone (assuming that you have entered a time range):






6. Press CHNG or ⁄ to change the destination.

Note: <x> represents the type of destination (phone,extension or pager).

7. Press PHONE or ⁄ to choose a phone number destination. Press EXT or ¤ to choose an extension destination. Press PAGER or ‹ to choose a pager number destination.

8. Enter the destination number and press OK or £. The destination phone number cannot be longer than 30 digits.


Pswd:OTHR RETRY OK




Notify:<x>CHNG NEXT


<x>:RETRY OK



,

t

9. Press OK or £ to accept the destination number (represented by <x>). Press ADD or ¤ to add special characters if the destination number is a phone or pager. For information, refer to Adding special characters to the destination number on page 56. After you add special characters, press OK or £ to accept the destination number.

Note: If you chose a phone or extension destinationgo to step 11.

10. Press CHNG or ⁄ to change the destination and repeasteps 7 to 9. Press NEXT or £ to continue.


11. Press CHNG or ⁄ to change the start time. Press NEXT or £ to accept the start time.

12. Press CHNG or ⁄ to change the stop time. Press NEXT or £ to accept the stop time.

Note: Steps 13 and 14 let you review the start and stop times.

13. Press CHNG or ⁄ to change the message type to urgent. Press OK or £ to accept the new default message. You can choose to be notified of all new messages or urgent messages only. Change the message type to urgent to be notified only when youreceive an urgent message.


Notify:<x>CHNG NEXT







a

s

Changing the destination type from a pager to a telephone or extensionTo change the Off-premise Message Notification destination from a pager to phone or extension (assuming that you have not entered a time range):





5. Press ADMIN or ⁄ to change Off-premise Message Notification. The displays show a review of the first destination type and destination number, followed bythe display in step 6.

6. Press CHNG or ⁄ to change the destination type and the destination number.

7. Choose the type of destination number. Press PHONE or ⁄ to choose a phone number destination. Press EXT or ¤ to choose an extension destination.

8. Press OK or £ to accept the destination number. PresADD or ¤ to add special characters if the destinationnumber is a phone. For information, refer to Adding special characters to the destination number on page 56.

9. Press NEXT or £ to continue.

Note: <x> represents the type of destination (telephone or extension).

Pswd:OTHR RETRY OK




Notify: pagerCHNG NEXT


Notify:<x>CHNG NEXT



r

Changing the destination type from phone or extension to a pagerTo change the Off-premise Message Notification destination from a phone orextension to a pager:





5. Press ADMIN or ⁄ to change Off-premise Message Notification. The displays show a review of the first destination type and destination number, followed bythe display in step 6.

6. Press CHNG or ⁄ to change the destination type and the destination number.

Note: <x> represents the type of destination (phone oextension).

7. Press PAGER or ‹ to choose a pager number destination.

8. Press NEXT or £ to continue.

Pswd:OTHR RETRY OK




Notify:<x>CHNG NEXT


Notify:pagerCHNG NEXT



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r er

Setting up Off-premise Message Notification to more than one destination

You can receive notification of a message at a maximum of five different destination numbers assigned by you. The following steps show you how to enphone number destination and then add a pager destination for the first time. Tup Off-premise Message Notification to more than one destination number:






6. Press PHONE or ⁄ to choose a destination phone number.

7. Enter the destination phone number and press OK or £. The destination phone number cannot be longerthan 30 digits.

8. Press OK or £ to accept the destination phone number. <x> represents the phone number. Press ADD or ¤ to add special characters. For information, refeto Adding special characters to the destination numb on page 56. After you add special characters, press OK or £ to accept the destination number.




Pswd:OTHR RETRY OK





Ph:RETRY OK

<x>ADD OK

Start hhmm:RETRY OK





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ed




15. Press NEXT or £.

16. Press NEXT or £ to continue. Press SETUP to add another destination.

17. Press NEXT or £ to accept the start time that you entered. Press CHNG or ⁄ to change the start time.

Note: Steps 18 and 19 let you review the start and stop times.


19. You can choose to be notified of all new messages ourgent messages only. Press OK or £ to accept the default message type new. This means you are notifiwhenever you receive a new message. Press CHNG or ⁄ to change the message type to urgent. If you change the message type to urgent you are notified only when you receive an urgent message.


Stop hhmm:RETRY OK


<stop time>RETRY OK

Notify 2:pagerCHNG OTHR NEXT

Notify 3:noneSETUP NEXT







sage

u

Deleting an Off-premise Message Notification destination numberIf you have set up more than one destination number in Off-premise MessageNotification, you can to delete the destinations. To delete an Off-premise MesNotification destination:






6. Press OTHR if you want to delete the first destination, or press NEXT or £ to view the destinations until you find the destination that you want to delete. When yofind the destination that you want to delete, press OTHR.


7. Press DEL to delete the first destination number.

8. The first destination number is deleted. The Notify 2 destination changes to become the Notify 1

destination number.To delete more destination numbers, press OTHR and repeat steps 6 and 7.

9. When you are done deleting destination numbers, press ® to end the session.

Pswd:OTHR RETRY OK




Notify 1:<x>CHNG OTHR NEXT

Notify 1:<x>DEL INS QUIT




on

Adding an Off-premise Message Notification destination numberYou can add another destination number if you have more than one destinatinumber. To add an Off-premise Message Notification destination:






6. Press OTHR to insert a new destination number in the first Off-premise Message Notification position (Notify 1), or press NEXT to view the destinations until you find the destination position that you want toreplace, and then press OTHR.


7. Press INS to insert a destination number.


8. Press SETUP to set up a new destination number, and follow the steps in Setting up Off-premise Message Notification to a phone number on page 64orSetting up Off-premise Message Notification to an extension on page 66orSetting up Off-premise Message Notification to a pager number on page 68.

Note: When you are done adding destination numbers, press ® to end the session.

Pswd:OTHR RETRY OK





Notify 1:<x>DEL INS QUIT

Notify 1:noneSETUP NEXT



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Turning Off-premise Message Notification on and offYou can turn Off-premise Message Notification on or off at any time. If you tuOff-premise Message Notification off, you do not affect any of the assigned parameters. For more information, refer to About Off-premise Message Notification on page 63. If you turn Off-premise Message Notification on, you notified whenever you receive a message during the time you specify.

To turn Off-premise Message Notification on or off:

A person who receives an Off-Premise Message Notification call can cancel premise Message Notification to their destination number. This is useful if a destination is incorrectly programmed and a wrong party receives the calls. Trecipient of an Off-premise Message Notification call hears the following voicprompt: “Message for (name of mailbox owner). To log in press ⁄. If you have received this call by mistake, please press ¤.





5. Press SELECT or ¤.

6. Press CHNG or ⁄ to turn Off-premise Message Notification off if it is on (as shown).

7. Press OK or •.

Note: Press TIME to review the start and stop time parameters.


Pswd:OTHR RETRY OK




Notify onCHNG TIME OK

Notify offCHNG TIME OK



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Recording a call

Introductionƒ·°· lets you record an active telephone call and put the resultmessage in your mailbox. Before you activate the Call Record feature, ask thparties on the call for permission to record the call.

The maximum length of the Call Record message is determined by the ClassService setting for your incoming message length. If the mailbox message lensurpassed, the voice prompt “Recording stopped. The recording limit has been reached” plays and the recording ends. After Call Record stops, you can re-actƒ·°· to start another record call session. The call is recorded in separate messages if this occurs. Ask your System Administrator for the meslength that is assigned to your mailbox.

Note: Call Record is not enabled by default. The System Administrator mustenable this feature by assigning you a Class of Service that supports CRecord. In some areas Call Record is not available as it contravenes llaws. Ask your System Administrator about the availability of Call Recoin your area.

Using Call RecordAfter a call is recorded, Enterprise Edge Voice Messaging puts the recorded ca message, in the mailbox associated with the extension that activates the CRecord feature. The Call Record message can be forward to other mailboxesmore information on forwarding messages, refer to Forwarding a copy of a messagto one or more recipients on page 48.

To record a call:

1. While on an active call, press ƒ·°·. Other parties on the call can hear hold tones while thsystem conferences in Enterprise Edge Voice Messaging.Before the call begins recording, the prompt “This call is being recorded” plays to all the parties on the call and then a recording tone plays.

2. Press QUIT to stop the call recording. The Call Recordmessage is left in your mailbox.Press PAUSE to suspend the call recording. Press RESUME to continue call recording or press QUIT to stop the call recording.If the message is stopped, all the parties on the call hear “Recording stopped”.

11

RecordingPAUSE QUIT


80 Recording a call


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Enterprise Edge Voice Messaging Tips

IntroductionThis chapter contains some easy to follow guidelines to optimize using EnterEdge Voice Messaging.

Enterprise Edge Voice Messaging TipsTo take advantage of Enterprise Edge Voice Messaging and its many feature

Listen to your messages frequently. Answer your messages promptly to encourage callers to use Enterprise Edge Voice Messaging and reassure theit is as reliable as speaking with you personally.

You do not have to be at your desk to play your messages. When you are away fromyour desk, you can play your messages from any touch tone phone.

Clean up your mailbox. There is limited storage in your mailbox and within Enterprise Edge Voice Messaging. Do not save messages unless you need toto them again. When you are finished with a message, erase the message tostorage space for yourself and other mailbox owners.

Keep a record of your password in a secure place. Treat your Enterprise Edge Voice Messaging password as a secret code. Write down your password andit in a safe place. Do not keep your password near your telephone. If you let someone else have temporary access to your mailbox, change your passworafterwards. If you forget your password, the System Administrator can reset it tdefault password 0000. You can then enter a new password.

When sending messages, make them brief and to the point. More than 75% of the time spent on a normal business telephone call consists of making small pleasantries and other socializing. Sending a message rather than making a csave you time. Try to avoid sounding hurried or rude while restricting your messages to the essentials.

Change your Primary greeting frequently. It is a good idea to change your Primary greeting on a regular basis. Change your greeting to indicate that you to your messages and maintain your mailbox on a regular basis. Change youPrimary greeting to provide a personal touch that frequent callers appreciate.

Make your Alternate greeting specific. Choosing an Alternate greeting usuallymeans you are away from the office. If you are out of the office, indicate in yoAlternate greeting when you expect to return. If you check your mailbox eventhough you are out of the office, make that clear. If callers can reach you at anphone number, ensure that your message includes the phone number and thperiod of the temporary arrangement. If you are going to be out of the office, remember to forward your telephone to Enterprise Edge Voice Messaging.

12


82 Enterprise Edge Voice Messaging Tips

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o other f the on to e?

ator to ge to

. Use and

Extended Absence Greeting. Begin this greeting by announcing your vacation travel plans. This gets the attention of the caller. For example, “Vacation alert! Hi, this is Marshall. I will be on vacation starting on the 5th, and I will be returningwork on the 12th. If you care to do so, please leave a message and I will returncall when I return from vacation. For immediate assistance, please press zero”

Record your greetings and messages clearly. For a better quality recording, speadirectly into the handset. Do not use the Handsfree feature. Remember to spclearly in a pleasant voice at a pace that is easy to understand. Do not speaksoftly or loudly or make the greeting or message too lengthy. After you recordgreeting or message play it back. Make sure that your greeting or message sthe way you want it to before you accept it.

Do not forget to use the Copy and Reply features. You can use Enterprise EdgeVoice Messaging to send copies of messages to other mailboxes and reply tomessages with a message of your own. When you send copies of messages tpeople, ensure that your introduction explains why you are forwarding a copy omessage. Is the copy for information only? Is the message meant for the perswhom you are forwarding it? Who is responsible for the action on the messag

Use Group Lists for multiple copies of messages. If you find that you regularly send the same message to several different people, ask the System Administrcreate a Group List for you. With a Group List, you can send the same messaall the mailboxes in the Group List.

Encourage Enterprise Edge Voice Messaging use. Old habits are sometimes hardto break, and some people have difficulty accepting or trying new technologiesyour Personal mailbox and other Enterprise Edge Voice Messaging features,encourage your co-workers and frequent callers to use them too.

Report problems promptly. If you encounter problems using Enterprise Edge Voice Messaging, report the trouble to the System Administrator as soon as possible.


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Troubleshooting

IntroductionThis chapter describes some problems that can occur when you use EnterprisVoice Messaging. This chapter includes a list of typical problems and what to they occur.

The problems you encounter while using Enterprise Edge Voice Messaging ausually operating problems. Sometimes a difficulty occurs that indicates a sysproblem with the Enterprise Edge server. If events occur that are not covered ichapter, report them to your System Administrator immediately.

The Automated Attendant transfers some callers to the General Delivery Mailbox.

Enterprise Edge Voice Messaging requires a tone signal and a minimum voiclevel. If a response is not received, the caller is automatically transferred by tAutomated Attendant to the Enterprise Edge Voice Messaging operator. If theoperator is not available, the call transfers to the General Delivery mailbox.

Possibly the extension called does not have a mailbox assigned to it. Ask youSystem Administrator to verify that the mailbox is assigned to the extension

Feature 981 produces a LOG prompt on my Enterprise Edge display.

The Log: prompt can be caused by:

• Possibly the extension you are using does not have an operating mailbox.extension does not have a mailbox, Enterprise Edge Voice Messaging reqboth a mailbox number and a password.

• A Guest mailbox that normally does not have an assigned extension. AskSystem Administrator to verify that your extension is properly assigned to ymailbox.

My telephone cannot be forwarded to Enterprise Edge Voice Messaging.

If you attempt to forward your extension to Enterprise Edge Voice Messagingthe display shows Not in service you can be forwarding to the wrong extensionumber. Use Feature 985 to verify you are calling the correct Enterprise Edge VMessaging extension number.

My mailbox is not accepting messages.

A mailbox accepts messages only after the mailbox is initialized. A mailbox careceive messages until it is initialized by the mailbox owner. Initialize your mailbox. Refer to the Enterprise Edge 2.0 Voice Messaging Quick Reference Gu or to Chapter 3 of this guide.

13


84 Troubleshooting

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e, ask

My name is not played in the Company Directory.

Check to ensure that your mailbox is initialized. If it is not initialized, your namnot played in the Company Directory and your mailbox cannot receive any messages. If you have recorded your Company Directory name, ask your SyAdministrator to ensure that the Company Directory Override is set to YES.

I have forgotten my mailbox password.

A forgotten password cannot be recovered. Your old password must be reset default password of four zeros (0000). After the System Administrator has resyour password, you must open your mailbox and change the default passwor

I attempt to access my mailbox and I hear the recording: “This mailbox has been locked to prevent unauthorized access. Please contact your administrator for assistance.”

Your mailbox is assigned a maximum number of incorrect password attemptsEnterprise Edge Voice Messaging records the number of incorrect attempts fthe last time your mailbox was successfully accessed. After the number is payou are “locked-out”. Your mailbox cannot be opened again until the System Administrator resets the password.

Enterprise Edge Voice Messaging Timeout

The Enterprise Edge Voice Messaging Timeout feature allows five seconds foto choose an option. If Enterprise Edge Voice Messaging does not detect a selection, the Automated Attendant replays the option list. If an option is still nselected, Enterprise Edge Voice Messaging ends the session.

Enterprise Edge Voice Messaging has minimum voice level detection. If EnterEdge Voice Messaging does not detect an audio signal, it requests the callerspeak louder and provides the option to re-record. If no voice level is detectedthe prompt, Enterprise Edge Voice Messaging ends the session.

Messages are cut off

If people need to leave long messages in your mailbox (up to 10 minutes), yoask the System Administrator to give you more message recording storage s

I attempt to listen to my messages and I hear the recording: “Your mailbox is full. You must erase some messages before you can listen to new messages.”

Your mailbox is equipped with the Never Full Mailbox feature, which lets a caleave a message in your mailbox, even if the mailbox is “full”. The message istored, but cannot be accessed until you delete at least one saved message.find that you need more message time in your mailbox, ask your System Administrator to give you more storage space.

Wrong prompt language

If the wrong language appears on the display of your Enterprise Edge telephonthe System Administrator to change this.


Troubleshooting 85

onal

f you up

ator tem e are

mple, t set

Outbound Transfer does not work.

Ensure that you have recorded the correct instructions for callers in your persgreeting. In your greeting, tell callers to press ‡ to reach you. Refer to Outbound Transfer on page 56.

Ensure that the destination number you enter is not restricted. For example, icannot call long distance numbers from your telephone, then you cannot set Outbound Transfer to a long distance number.

Check to see if Outbound Transfer is turned on. Refer to Turning Outbound Transfer on and off on page 61.

Off-premise Message Notification does not work

If Off-premise Message Notification does not work, ask the System Administrto check the Off-premise Message Notification parameters. Also, ask the SysAdministrator to check whether you are allowed to have Off-premise MessagNotification. Ensure that the destination phone number and time parameters correct.

Ensure that the destination number(s) that you enter are not restricted. For exaif you cannot call long distance numbers from your telephone, then you cannoup Off-premise Message Notification to a long distance number.

Check to see if Off-premise Message Notification is turned on. Refer to Turning Off-premise Message Notification on and off on page 78.


86 Troubleshooting


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ess

Appendix A:Default values and tone commands

Default mailbox numbers for the General Delivery mailboxs

If the Group List leading digit is one then the default General Delivery mailbonumbers begin with two.

DTMF tone commands for setting up Off-premise Message Notification

If Enterprise Edge Voice Messaging is installed with PBX or Centrex+ and yowant to access an outside line, you must enter the command to recognize a diaFor example, enter · to access an outside line, press £ and then › to recognize dial tone and then press ¤ to enter more digits. Enter the destination number, pr£ and any required pauses. Each pause entered is four seconds long. For definitions of Pause, Recognize dial tone and Enter more digits, refer to the Glossary on page 89.

Mailbox numberlength

Default General Delivery Mailbox number

2 10

3 100

4 1000

5 10000

6 100000

7 1000000

Option function Dialpad button

Review number ⁄

Enter more digits ¤

Insert a timed pause (4 sec) ‹

Recognize dial tone (1.5 sec) ›

Insert a # button tone fi

Insert a * button tone fl

Accept number £

Cancel and re-enter •


88 Appendix A: Default values and tone commands


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Glossary

Administration

The tasks involved in maintaining the Enterprise Edge Voice Messaging mailbogreetings and set up configuration.

Alternate greeting

A greeting recorded for a Personal mailbox and played on occasions such asabsence, illness, or vacation.

Attendant sign On/Off

The task performed by a company receptionist or Operator that indicates to Enterprise Edge Voice Messaging when an Operator is available to answer c

Automated Attendant

The Enterprise Edge Voice Messaging answering service that answers incomcalls with a Company greeting, plays a list of Enterprise Edge Voice Messagioptions to a caller and performs call routing functions in response to a caller’sdialpad selections.

Broadcast Message

A message that can be sent only by the System Administrator. This type of meplays in all initialized Personal mailboxes and plays immediately after the maiis opened. It is automatically erased after the mailbox owner listens to the me

Business Status

A Enterprise Edge Voice Messaging setting that tells Enterprise Edge Voice Messaging whether a company is closed or open for business.

Class of Service

A predetermined number designation that specifies the Enterprise Edge VoicMessaging Options for a mailbox.

Company Directory

An internal voice list that contains the names of users with initialized mailboxdesignated to appear in the Company Directory.

Conventions

The way certain information is described. For example, using underlined textrepresent second-line display prompt information.

Default

The parameters preset in the Enterprise Edge Voice Messaging system.


90 Glossary

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isplay alpad

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atures

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al ected ces

Designated Operator

An individual in a company who is assigned to answer the Enterprise Edge VMessaging Operator Request option.

Display

A one line or two line screen on an Enterprise Edge telephone that shows EnteEdge Voice Messaging commands and options.

Display buttons

The three buttons on an Enterprise Edge two line display display. Users pressbuttons to select the specified Enterprise Edge Voice Messaging option.

Display options

The choices available to a user that appear on an Enterprise Edge two line ddisplay. Options shown on the display can be selected using the display or dibuttons

Enterprise Edge ATA 2

An Enterprise Edge product that lets you connect an analog device, such as aline telephone or a fax machine, to an Enterprise Edge Voice Messaging sys

Envelope information

A date and time stamp that appears on messages left in a mailbox. If the messleft by another mailbox owner, envelope information includes the message senname.

Extension

A two-digit to seven-digit number used to reach a designated telephone. AlsoEnterprise Edge internal telephone.

Feature code

A unique three-digit code used to access Enterprise Edge Voice Messaging feand options.

General Delivery mailbox

One of the two Special mailboxes used to store messages for individuals in acompany who do not have a Personal mailbox.

Greetings

There are three types of Enterprise Edge Voice Messaging greetings: Compagreetings, Personal mailbox greetings and Information greetings. Company greetings are played by the Automated Attendant to incoming callers. Personmailbox greetings are played to callers who want to leave a message in a selmailbox. Information mailbox greetings are played to describe goods or serviavailable to callers.


Glossary 91

er by n the

x

ng

can

elivery

box.

Group Lists

A collection of mailbox numbers assigned to a special group name and numbthe System Administrator. If a message is sent to a Group List, each mailbox ilist receives the same message.

Guest mailbox

A mailbox assigned to a user who does not have an extension.

Information mailbox

A mailbox that provides a caller with a message describing goods or servicesavailable from your company.

Initialize mailbox

Preparing a mailbox to receive messages, which includes changing a mailbodefault password and recording a Company Directory name.

Leave Message

The feature code used to leave messages in Enterprise Edge Voice Messagimailboxes.

Mailbox

A storage place for voice messages on the Enterprise Edge Voice Messagingsystem.

Mailbox number length

The number of digits allowed in a mailbox number. The mailbox number lengthbe between two and seven digits.

Mailbox overrides

Mailbox overrides are optional parameters in addition to the Class of Servicevalues. The mailbox overrides are: Include in Company Directory, Alternate Extensions, Express Messaging Line, Call Screening, Message Waiting Notification and Outdial route.

Message Delivery options

Message sending options stamped onto a message. There are five Message DOptions: Normal, Certified, Urgent, Private and Timed. A Message Delivery Option can be assigned to a message after it is recorded.

Message Waiting Notification

A display prompt that informs a mailbox owner when a message is left in a mailThis feature is a mailbox override.


92 Glossary

ull even ou

that a part

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ce or

d to

ager t that ager

can

e d.

Never Full mailboxes

Your Enterprise Edge Voice Messaging mailbox is equipped with the Never Fmailbox feature, which lets an external caller leave a message in your mailbox,if the mailbox is “full”. The message is stored, but cannot be accessed until ydelete at least one saved message.

Off-premise Message Notification

The Enterprise Edge Voice Messaging feature that calls destination numbersyou set up, to let you know you have a new or urgent message. This feature isof the Class of Service.

Operator Status

The Enterprise Edge Voice Messaging indicator that determines if a companyreceptionist or Designated Operator is available.

Option

A Enterprise Edge Voice Messaging choice that is given to a user through voidisplay prompts.

Password

A four- to eight-digit number that is entered on the dialpad. A password is useopen mailboxes or perform configuration tasks.

Pause

Pause is used when setting up pager notification. Each pause entered is automatically four seconds. For voice pagers, pauses are entered after the pnumber to delay the start of the Enterprise Edge Voice Messaging voice prompactivates the pager. For alphanumeric pagers, pauses are entered after the pnumber and before the digits that appear on the pager display.

Personal mailboxes

Mailboxes assigned to users as a place to store messages.

Primary greeting

The main greeting played in a Personal mailbox.

Programmable memory buttons

Buttons on the Enterprise Edge one line and two line display telephones thatstore feature codes and numbers.

Recognize dial tone

After accepting the Outbound Transfer or Off-premise Message Notification destination phone number, entering › adds a D to the digit string. The EnterprisEdge system uses this to recognize dial tone when an access code is require


Glossary 93

nt ur

rise

rise

Resetting passwords

A System Administrator task that changes a mailbox password from its curresetting back to the Enterprise Edge Voice Messaging default setting 0000 (fozeros).

Special mailboxes

The two mailboxes used by the System Administrator and designated EnterpEdge Voice Messaging Operator. The two Special mailboxes are System Administrator and General Delivery.

System Administrator

The person responsible for configuring, updating, and maintaining the EnterpEdge Voice Messaging system.

System Administrator mailbox

One of the two Special mailboxes. This mailbox is used by the System Administrator for sending Broadcast Messages. This is also the System Administrator’s Personal mailbox.

Touch tone phone

A push-button telephone that emits DTMF tones.

Voice prompts

The prerecorded voice instructions that play when you access the different Enterprise Edge Voice Messaging features and options.


94 Glossary


Index

AActivating

Call Forward with Caller ID 49Outbound Transfer 61

Adding special characterspause characters 69to a destination number 56

Alert tone 50Alternate greeting 26, 81

choosing whether mailbox accepts messages 29

using 29Alternate Language 13Assigning

Message Delivery options 40Personalized greeting 30

Assigning a Target Attendantoverrides routing to Operator 20

Automated Attendant 37, 55, 83transferring to 55

Automatic disconnection from Information message 27

BBroadcast messages 42CCall Forward on Busy

overrides Caller ID 51Call Forward with Caller ID

activating 49canceling 49

Call Record 79Call Screening

purpose 37when unavailable 37

Caller ID 26, 30, 36, 37, 50, 51interaction with Call Forward on Busy 51

Callsinterrupting 22, 50transferring

to CCR 55to Enterprise Edge Voice Messaging 53to General Delivery mailbox 33to Operator 33to receptionist 33

CancelingCall Forward with Caller ID 49Outbound Transfer 61

CCR Information message 55

P0911621 Issue 02 Enter

Certified Message Delivery option 42Changing

Off-premise Message Notification parameters 70

Outbound Transferdestination number 60parameters 60

your mailbox password 18your name in the Company Directory 19

Character limitfor Off-premise Message Notification

destination pager number and message 68

for Off-premise Message Notification destination number 69

for Outbound Transferdestination pager number 56destination telephone number 56

Company Directory 13, 19, 40, 84changing your name in 19recording your name in 15removing a name from 19

Company Directory name 25, 27Copying a message 34Custom Call Routing (CCR) 55

transferring calls to 55DDefault pager message 69Default password 15, 18Default values and tone commands 87Default values for Special Mailboxes 87Deleted messages, retrieving 36Deleting

Personalized greeting 31Deleting messages 34Destination number

character limit 69for pagers 68special characters in 56when Enterprise Edge Voice Messaging is

behind PBX or Centrexused to access an outside line 68

Destination pager numbercharacter limit 56, 68

Destination telephone numbercharacter limit 56

Directory number sent as default pager message 69

prise Edge 2.0 Voice Messaging Reference Guide

96 Index

EEntering a destination number 56Entering characters

on command line 11Enterprise Edge ATA 2

no Message Waiting Notification capability 11

Enterprise Edge one line display telephonesusing 9

Enterprise Edge two line display telephones, using 10

Enterprise Edge Voice Messagingdefault password 15display 11how callers reach 33transferring calls to 53using with rotary dial telephone 33using with touch tone telephone 33

Erasing messages 34Etiquette, telephone 79, 81FFeature 980 40Feature 981 40Feature 985 11Feature 986 53, 54, 55Feature 987 50Feature codes 19

programming 22Forwarded messages

recording an introduction for 48Full mailbox 33GGeneral Delivery mailbox 33

purpose 14used when Personal mailbox not available

20Greetings

Alternate 26, 81example 26, 27, 32purpose 26, 27, 32using 29

Information 27, 32Personal 16, 25Personalized 26

assigning 30available with Caller ID 26deleting 31recording 30

Primary 26, 81example 26purpose 26

recordingAlternate 27Primary 27

types of 25

Group List 39name 47sending messages to 39

Group messageusing a Group List 39

Guest mailboxes 14no operating extension for 14

Guide, organization 7HHold tone 37Home menu 55IInformation greeting

example 27, 32purpose 27, 32

Information messageautomatic disconnection from 27CCR 55

Initializing your mailbox 15Internal messages, replying to 46Interrupting calls 22, 50Interrupting voice prompts 9, 10, 12LLanguage, Alternate 13Leave Message feature 11, 40, 44, 45Listening to your messages. see Playing your

mailbox messagesMMailbox

full 33initializing 15setting up 21, 25, 33, 39, 49, 53, 63, 79,

81, 83Mailbox greetings, see GreetingsMailboxes

General Deliverypurpose 14

Guest 14Information 14Personal 13Special 14User 13

Making selections using the dialpadwith Enterprise Edge one line display

telephones 9Memory buttons 21Menu, Home (CCR) 55Message 42Message Delivery options

assigning 40Certified 42Normal 42


Index 97

Private 42Timed Delivery 42Urgent 42

Message Waiting Notificationnot available with Enterprise Edge ATA 2

11Messages

addressed to a Group List 39Broadcast 42copying 34cut off 84deleted, retrieving 36deleting 34erasing 34Group 39left in General Delivery mailbox 14listening to, see Messages, playingplaying 34

pausing 35rewinding 34skipping forward 34skipping to end 34the envelope 34volume control 35

playing the next 35playing the previous 35Private, cannot copy 48quitting 35recording 40replaying 35replying to 35, 46saving 35sending 40sending to multiple recipients 40

NName

recording in Company Directory 15removing from Company Directory 19

Never Full mailbox feature 33Normal Message Delivery option 42OOff-premise Message Notification

activated by interrupted message 22changing parameters 70destination number

character limit 69destination pager number and message

character limit 68feature restrictions 64not working 85setting up

to a pager number 68to a telephone number 64to an extension number 66

stopping unwanted 78

Off-premise Message Notification parametersdestination telephone number 64destination type 64time range 64types of message 64

Open Mailbox feature 11, 40, 43, 44Opening your mailbox

remotely 17Operator 13

transferring to 55Optimizing Outbound Transfer 58Organization, guide 7Outbound Transfer

activating 61canceling 61destination pager number

character limit 56destination telephone number

character limit 56setting up

to a telephone number 59to an extension number 59–60

PPassword 84

“locked-out” 84changing 18default 18

Pause characters, adding 69Pausing a message 35Personal greetings 16, 25

example 20recording technique 25

Personal MailboxGuest 13User 13

Personal messages addressed to a Group List 39

Personalized greeting 26assigning 30deleting 31recording 30

Play order of messages 42Playing the message envelope 34Playing your mailbox messages 34Prerequisites, for using guide 7Primary greeting 26, 81Private Message Delivery option 42

no forwarding with 42Private messages

cannot copy 48not forwarded 42

Programming a memory buttonto a feature code 22

Prompt language, wrong 84


98 Index

RRecording

Alternate greeting 27Personalized greeting 30Primary greeting 27your name in the Company Directory 19

Recording a call 79Recording messages 40Recording technique

Personal greetings 25Replaying messages 35Reply feature 36Replying 46

to an external message senderusing the DIAL option 47

to an internal message sender 46using the CALL option 46using the MSG option 46

to messages 35, 46Retrieving deleted messages 36Rewinding messages 34Routing messages from General Delivery

mailbox 14SSaving messages 35Sending messages 40

to a Group List 39to multiple recipients 40

Setting upOff-premise Message Notification

to a pager number 68to a telephone number 64to an extension number 66

Outbound Transferto a telephone number 59to an extension number 59–60

your mailbox 21, 25, 33, 39, 49, 53, 63, 79, 81, 83

Skipping forward in messages 34Skipping forward to end of messages 34Special characters

in destination number 56Special mailboxes

General Delivery 14System Administrator 14

Stopping unwanted Off-premise Message Notification 78

TTarget Attendant, assigning 20Timed Message Delivery option 42Timeout 84Transfer 55

Transferringto Operator 55to the Automated Attendant 55

Transferring callsto CCR 55to Enterprise Edge Voice Messaging 53to General Delivery mailbox 33to Operator 33to receptionist 33

Troubleshooting 83Types 25Types of greeting 25UUrgent Message Delivery option 42Urgent messages

Play order of messages 42User mailboxes 13VVoice prompts 11, 42, 50

interrupting 9, 10, 12on an Enterprise Edge one line display

telephone 12Volume control 35


Documents

BCM 2.0 Voice Messaging Reference Guide - textfiles.compdf.textfiles.com/manuals/TELECOM-A-E/BCM 2.0 Voice Messaging...P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference