Avaya and Nortel Enterprise Solutions Integration Roadmap Catalyst Webinar for Partners January 2010 Steve Peek, Channel Technology Manager, Avaya

Avaya and Nortel Enterprise Solutions

Integration Roadmap

Catalyst Webinar for Partners

January 2010

Steve Peek, Channel Technology Manager, Avaya

© Avaya Inc. 2010. All rights reserved. 2

Avaya FocusEnterprise Communications, Small to Large

UC CC Data Services

Small & Medium Enterprise

Enterprise

Midsize Enterprise


Powered by SIP:Open & Standardized

Avaya Vision

Delivering Communications Enabled

Business Systems

Enabling Effective & Contextual Collaboration

PLUG & PLAY COMMUNICATIONS


Meeting Customers’ Business Objectives

Leverage investments

Lower TCO and eliminate complexity

Incremental “self-funded” ROI

Grow customer base

Be more agile than competitors

Accelerate business processes


Unified Communications Roadmap Strategy

Continue to benefit with existing systems

Upgrade to currentSIP-ready releases

Richer support and professional services

Protect Integrate current systems

into Avaya Aura™

Immediate simplification and cost savings

Share SIP-based applications across all users and locations

Extend Evolve to an open and

flexible enterprise-wide real-time architecture

New innovations driven with combined investment

Industry-specific solutions

Grow


Legacy Meridian

CS 1000MCS 5100

BCM/SRGBranches

CS 2100SL-100

Legacy DEFINITY

Evolutionary Path for Every Customer

CommunicationManager

AS 5300

Avaya Aura™ ServiceProviders

AppsAppsAppsApps AppsApps

All current systems can be SIP connected

Lower costs, accelerate new application deployment, and serve customers everywhere

Protect … Extend … GrowMultivendor

Integral 55(Germany/EMEA)


CS 1000 RoadmapToday 12 Months 18-30 Months

Extend value with Avaya Aura™ Compelling ROI Shared SIP Applications Common User Interfaces

Avaya Aura™

SIP-based Access

CS 1000BCM branches

CS 1000 R6 (today)

CS 1000 R7

Continue to add CS 1000 phones and systems

Upgrades and Extensions

Application & Services Integration

Voice/VideoServices

PresenceServices

Session Manager

System Manager

CS 1000BCM branches

Meridian

upgrade

1100/1200 SIP phonesAvaya Aura™ ready

See uConnect training for more details


Messaging, Conferencing, UC Clients RoadmapToday 12 Months 18-30 Months

Call Pilot

Modular Messaging

Meridian Mail

HMS for Hospitality

Next GenerationUnified Messagingupgrade

Octel

continue to migrate

NMC and MCCS 5100 for Conf

Meeting Exchange

support

Common UC clients & apps

MCS 5100 for UC with CS 1000 support



Avaya Product Lifecycle Policies

All current UC products are available for sale throughout 2010

The only UC end-of-sale to be announced in 2010 is NMC and MCS 5100

Any future end-of-sale for any product will have at least 9 months notice

Products have 6 total years of support following any end-of-sale

Years 1 2 3 4 5 6

End of Sale

Announcementminimum 9 months

End of Product Orderability

End of Manufacturers

Support (Software)

Extended Software Support(optional, for purchase)

End of Extended Support

End of Manufacturers

Support (Hardware)

Extended Hardware Support(optional, for purchase)

End of Extended Support


SME Roadmap Partner Strategy

Extend Expertise: Add or expand IP Office Get field sales teams

authorized to sell Get technicians

Fast-Track trained

Extend Become an IP Office Expert:

Leverage DevConnect to deliver solutions

Expand to new markets – very small, mid market or verticals

Add SCS Add Avaya AuraTM

Grow Protect installed base &

Services revenue Customers Can Stay

Where They Are Continue to Sell / Upsell

Protect


Avaya Strategic Priorities For SME Markets

Customer Benefit

Easy to understand, to buy and finance

Solutions that help SMEs retain and acquire

customers

Applications that are intuitive to use

Channel Benefit

Simple and profitable for channels to learn, sell,

install, support

Differentiated value propositions and

services that save time

Seamless integrations, EZ quote tools,

roadmap influence (GRIP)

Simplicity Customer Service

User Experience


Avaya SME Communications Portfolio

TDM/Key Systems

DecliningAvaya PARTNER®

Avaya Integral 5Avaya Norstar

SIP Software

Projected GrowthAvaya SCS

Hybrid IP PBX

GrowingAvaya IP OfficeAvaya BCM


BCM & Norstar Convergence Into IP Office

IP Office DevConnect Eco-Systems Nortel Partners

What you like about BCM and Norstar stays

IP Office Management

IP Office Features (Resiliency, Mobility, etc.)

IP Office Platform

Avaya New & Installed phonesAvaya New & Installed phones

Nortel Interface

Nortel Features

Added benefit from what is unique to IP OfficeAdded benefit from what is unique to IP Office

Nortel Installed phonesNortel Installed phones


Avaya IP OfficeIdeal for Converging Portfolio and for SME Markets

IP Office 500Single, Modular PlatformScales to 384 users per system, 32 sitesSimple, role-based solutions

Integral Integration

PARTNER® Integration

Avaya AuraTM Integration

BCM, Norstar Integration

4.0 6.0 7.0

5.0

MOBILE WORKER

AGENT POWERUSER

Merlin Integration

3.0


What It Means For Nortel Partners

Keep Selling What You’re SellingKeep Selling What You’re SellingBCM and Norstar: For sale well into 2011

Keep Selling What You’re SellingKeep Selling What You’re SellingBCM and Norstar: For sale well into 2011

Become An IP Office ExpertBecome An IP Office ExpertSales, Design, Install, Maintain

Become An IP Office ExpertBecome An IP Office ExpertSales, Design, Install, Maintain

Future Path For All ProductsFuture Path For All ProductsConvergence to the IP Office platform

Future Path For All ProductsFuture Path For All ProductsConvergence to the IP Office platform


Evolution to CONTEXT Based Customer Service

Value of any interaction is defined by its context

Standalone Voice basedCall Centers

Distributed Multichannel

Contact Centers

CONTEXT based Customer

Service


Avaya Context Center - Value & Benefits

IT VALUE: Unified & agile web

services based delivery platform

BENEFIT: lower CAPEX & OPEX

Contact Center Operations (Business Users) VALUE: Fast and effective agent,

expert, self service interactions

BENEFIT: increases customer satisfaction & reduces cost

End Customer VALUE: Proactive and participative customer engagement

Line of Business Owner

BENEFIT: enables differentiation to grow profitability & brand

Consistent and high value engagement across

channels in real time creates a superior

experience

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Avaya Next Generation Context Center

Resident Expert

Agent Voice / Video

Work Assignment Engine

Multimedia Conference Server with Persistent Context Multimedia

Recording

Outbound Customer Care

Inbound Self Service

Common Platform

NGCC Products

NGCC Products

NGCC Agent Workspace

CC Integrated Management

Work ForceOptimization

Analytics

Unified Reporting

IQCall

ManagementSystem

Common service creation environmentfor automated and agent dialogs

SystemManager

Session Manager

Voice/Video Services Presence Services

Application & Services Integration

Avaya ACEAvaya ACE


Context Center, Self Service RoadmapToday 12 Months 18-30 Months

Avaya Call Center Elite

Avaya Interaction Center (AIC)

Upgrades and Extensions

Avaya Intelligent Customer Routing (ICR)

extend

NES Contact Center NGCC is path for SIP Multi-Channel Contact Centers for Mid Market in 2010 and Enterprise in 2011

NES Interactive Communications Portal (ICP/SCE)

upgrade

+ Proactive Outreach

Customer Experience PortalAvaya Voice Portal (Dialog Designer)

Avaya Proactive Contact

NES Media Processing Server (MPS) support

Extend and transition applications



Avaya Data Networking – Unique Value

Up to 7X better resiliency 100% Call Completion even during

failure scenarios

Intelligent components & designs, powerful networking

that can be fully trusted to deliver

Improving the effectiveness of a business by creating a simpler & more effective

network

Networking that is deterministic & optimised, and

one that delivers superior value for money

Up to 20X better performance Pioneered best-practice design,

saving 1/3 equipment

Up to 50% better TCO Up to 40% more energy-efficient

Efficient

Cost Effective

Dependable


Powered by SIP:Open & Standardized

Avaya Vision

Delivering Communications Enabled

Business Systems

Enabling Effective & Contextual Collaboration

PLUG & PLAY COMMUNICATIONS


thank you

Documents

Avaya and Nortel Enterprise Solutions Integration Roadmap Catalyst Webinar for Partners January 2010 Steve Peek, Channel Technology Manager, Avaya