03 September 2015 v1.1 © 2015 Avaya, Inc. all rights reserved. 1

Avaya ANAV Avaya Learning is pleased to announce the availability of training thru the Avaya Learning Center in support

of the Avaya ANAV 4.1.1 release. ANAV is a thin-client, web-based application providing Real-Time,

Historical and Cradle to Grave reporting.

Avaya ANAV Implementation and Maintenance (2517V) aligns with the Avaya Control Manager Service

Provider Edition 7.1.101 for UCaaS/CCaaS 1.3.1 releases available in September. This 3 day virtual

Instructor Led session is designed for individuals wanting to learn about the architecture, features and

functionality of Avaya ANAV, including installation, configuration, maintenance, troubleshooting, and

reporting capabilities. Students have the opportunity to participate in discussions with the instructor during

lectures and perform lab exercises that demonstrate key tasks.

Curriculum Availability Registration is available now thru the Avaya Learning Center for sessions scheduled October 6-8, 2015.

Offer Codes Title

2517V

Avaya ANAV Implementation and Maintenance

October 6-8 (3 days)

vILT - virtual instructor led class

Offer Objectives

Below is a list of a few of the following knowledge areas covered: Understanding the components of the Avaya ANAV architecture

Determining which Avaya ANAV deployment to use

Planning and preparing for installation

Installing ANAV (Real Time), and ANAV (Historical)

Installing Visual Contact Analyzer (VCA)

Configuring additional components for ANAV

Real Time, Historical , and Visual Contact Analyzer Administration

Describe the process for generating real time and historical reports

Maintaining ANAV Deployment

Troubleshooting Real Time Events and Dial Plans

Troubleshooting Historical Reporting

Maintaining ANAV Deployment

Review Multi-tenancy features and functionality

Recommended Knowledge

Familiarity with ANAV and Avaya Control Manager products.

Recommended Prerequisites

Complete the following Avaya Control Manager training and certification: ASPS - Avaya Control Manager (ASPS - 5300)

03 September 2015 v1.1 © 2015 Avaya, Inc. all rights reserved. 2

Related Offer:

Offer Codes Title

2516V

Avaya Control Manager Service Provider Edition for Cloud - Administration • November 16-20, 2015 (5-day) • vILT - virtual instructor led class

Offer Objectives

Below is a list of a few of the following knowledge areas covered:

Functions of Avaya Control Manager Service Provider Edition for Cloud

Understanding the new customer onboarding process, including provisioning of new customers and bulk upload

Use of Avaya Control Manager (for Contract Center) to administer and manage Unified Communication, Contact Center users, roles and permissions, agents, skills, and VDNs for Avaya Aura® Call Center Elite and Avaya Aura® Contact Center

Use of Avaya Control Manager Service Provide Edition for Cloud (for Contact Center) for multi-location/multi-site administration, skills management, and to design call vectors

Perform Conversation Sphere and Visual Phone administration tasks

Perform Audit Log Server administration tasks

Perform Schedule Portal administration tasks

Perform maintenance and troubleshooting tasks within the administration role

Describe the process for generating real time and historical reports using Avaya Navigator (ANAV)

Billing o Describe the frequency of the usage reports and the information provided. o Describe the process for accessing usage reports. o Describe the process for scheduling a report.

Recommended Knowledge

Familiarity with ANAV and Avaya Control Manager products.

Recommended Prerequisites

Administration knowledge for the following products: Avaya Aura® Communication Manager, Avaya Aura® System Manager, Avaya Aura®

Session Manager and Avaya Aura® Call Center Elite

Complete the following Avaya Control Manager training and certification:

ASPS - Avaya Control Manager (ASPS - 5300)

For additional information and to enroll in one or more training offers, visit the Avaya Learning Center, www.avaya-learning.com.

Channel Partner Note

Avaya Connect Partners should review the Avaya Solutions Authorization Policy Guide published on the Avaya Connect Program site located on the Avaya Sales and Partner Portal for details on Avaya Sales and Services Authorization associated with Avaya Control Manager and Avaya ANAV.

03 September 2015 v1.1 © 2015 Avaya, Inc. all rights reserved. 3

Questions? Avaya Learning Help Desk: North America: +1 866-Avaya-54 (+1 866-282-9254) Outside North America: Regional Local Number Listing