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  • July 3, 2017Felipe Joaquim Martins de SouzaInvestor Relations+55 11 3779-8053Felipe.souza@atento.com

    Digital Presentation

    Atento

  • 2

    This presentation has been prepared by Atento. The information contained in this presentation is for informational purposes only. The information contained in thispresentation is not investment or financial product advice and is not intended to be used as the basis for making an investment decision. This presentation has beenprepared without taking into account the investment objectives, financial situation or particular needs of any particular person.

    This presentation contains forward-looking statements within the meaning of the U.S. federal securities laws, that are subject to risks and uncertainties. All statementsother than statements of historical fact included in this presentation are forward-looking statements. Forward-looking statements give our current expectations andprojections relating to our financial condition, results of operations, plans, objectives, future performance and business. Forward-looking statements can be identified bythe use of words such as "may," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "intends," "continue, the negative thereof and otherwords and terms of similar meaning in connection with any discussion of the timing or nature of future operating or financial performance or other events. Theseforward-looking statements are based on assumptions that we have made in light of our industry experience and on our perceptions of historical trends, currentconditions, expected future developments and other factors we believe are appropriate under the circumstances. As you consider this presentation, you shouldunderstand that these statements are not guarantees of performance or results. They involve risks, uncertainties (some of which are beyond our control) andassumptions. Although we believe that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect ouractual financial results and cause them to differ materially from those anticipated in the forward-looking statements. Other factors that could cause our results to differfrom the information set forth herein are included in the reports that we file with the U.S. Securities and Exchange Commission. We refer you to those reports foradditional detail, including the section entitled Risk Factors in our Annual Report on Form 20-F.

    Because of these factors, we caution that you should not place undue reliance on any of our forward-looking statements. Further, any forward-looking statement speaksonly as of the date on which it is made. New risks and uncertainties arise from time to time, and it is impossible for us to predict those events or how they may affect us.We have no duty to, and do not intend to, update or revise the forward-looking statements in this presentation after the date of this presentation.

    The historical and projected financial information in this presentation includes financial information that is not presented in accordance with International FinancialReporting Standards (IFRS). We refer to these measures as non-GAAP financial measurers. The non-GAAP financial measures may not be comparable to othersimilarly titled measures of other companies and have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of ouroperating results as reported under IFRS.

    Additional information about Atento can be found at www.atento.com.

    Disclaimer

    http://www.atento.com/

  • DigitalAtento

    David CardosoDiretor Executivo de Negcios Digitais

  • #CENRIOATUAL

    ASSISTANCE

  • investido em inovao$1 $7 execuo

    pela Experincia do Cliente

    80%

    bots em suasinteraes

    40%86%

    recomendam a marca

    aceitam pagar mais

    #PREVISES2020+

    Acessam Internet via Smartphones93%

    Fonte: Ncleo de Pesquisas Atento

  • Tecnologia, Inteligncia e Talentos integradas para melhorar a Eficincia e a

    Experincia do Consumidor

    CORE VOICEProcessos maduros e padronizados

    com alta disponibilidade e eficincia

    1999SAC | BACK OFFICE | COBRANA | VENDAS

    SUPORTE TCNICO | SERVICE DESK

    CRESCIMENTO EXPONENCIAL

    INOVAOParcerias para prototipao e evoluo das solues digitais

    2017

    | DIGITAL

    DIFERENCIAOExpandido o portfolio de servios e

    oferecendo solues completas e consultoria de ateno aos clientes

    2016

    | BACK OFFICE

    | COBRANA

  • Hardware

    Software

    Servios

    CRM

    Discador

    BPM

    URA

    Consultorias

    #ATENTODIGITALGLOBAL

  • Maior operao da empresa

    Centro de Inovao

    Oferta de valor consolidada

    Compras locais (RBrasil e Interfile)

    Talentos dedicados

    Investimentos em P&D e novas tecnologias

    Alta demanda pela transformao digital

    #ATENTODIGITALNOBRASIL

  • 7 Milhes de interaes por Chat

    50 Mil Interaes por vdeo

    10 Clientes Mdias Sociais

    2000promotores

    com apps

    2 Milhes interaesnas redes sociais

    16 Milhes de interaes por e-mail

    14 Milhes de acessos no Portal de Vendas

    50 Milhesde SMS

    1 Milho interaes no BOT recrutamento450 Mil boletos no Portal de

    Negociao

    #DIGITALNAATENTOBRASIL

    Varejo

    Telecom Bancos

    SeguradorasAutomobilsticos

    EletroeletrnicosMeios de pagamento

    Mdia & Comunicao

    *Valores anuais

  • PERCENTUAL DE RECEITAS ATENTOInteraes por canal de contato, 2016-2020

    Digital

    Outros 8%

    2016A

    10%

    90,4%

    1T2017

    30%

    80%

    2020E

    #DIGITALNAATENTOBRASIL

  • Vendas OnlineLead Generation, Portal de Vendas Online, APPsMveis (A-Mobility)

    Relacionamento OmnichannelPlataforma Omnichannel(Journey), BOT, APPs, Webpages

    AnalyticsIBM Watson, Microsoft Cortana, Reconhecimento Facial, Modelo Preditivo e Analytics as a Service

    Cobrana DigitalPortal de Negociao, Enriquecimento, Scoring, PA Virtual, Telegram e Facebook BOT, RBrasil

    RH DigitalRecrutamento, Entrevistas, Seleo, Contratao Online e Digitalizao de documentos

    Mdias SociaisAgncia Digital, Interao, Gesto de Crises, Monitoramento da Marca, Anlise Semntica e KeepCon

    VENDAS EXPERIMENTAO RELACIONAMENTO SUPORTE COBRANA

    Back Office InteligenteGesto Eletrnica de Documentos, Digitalizao de Processos, OCR, ECM, BPM, RPA, Interfile

    Suporte Tcnico Digital1, 2 e 3 nveis, Certificao, Assistncias Tcnicas e Field Service, A-Mobility, KeepCon

    RETENO

    #PORTFOLIODIGITAL