Assertiveness 030510

7/30/2019 Assertiveness 030510

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ASSERTIVENESS TRAINING:LET YOUR VOICE BE HEARD!


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LEARNING POINTS

Understand the difference between passive,

aggressive and assertive communication

techniques

Learn to use an assertive technique

Understand why assertiveness is important


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WHAT IS ASSERTIVENESS?

Assertiveness is about self confidence

which means having a positive attitude

towards yourself and others.


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TENPOINTSABOUTASSERTIVEBEHAVIOURS

1-It depends on expressing yourself

2-Showing respects to others rights

3-Being honest

4-Indirect and certain

5-Mutual equilibrim and benefit is important in arelationship

6-It is expressing emotions, rights, realities, thoughts andboundaries by words

7-Using non-verbal comminication for sending the

message8-It is not universal, it depends on the position and the

individual

9-It is getting social responsibility

10-It is not the nature of the hunamkind, it can belearned


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ASSERTIVENESS

Assertiveness is about standing up for yourself, but also

about respecting the opinions and needs of others.

When we communicate assertively, we are clear about

our opinions and wishes, but we are also open to others.


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BEINGASSERTIVE

1-Being assertive is focusing on your goal

2-Being assertive is being self-aware

3-Being assertive is being true to yourself

4-Being assertive is building self esteem

5-Being assertive is nurturing yourself.


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PASSIVE, AGGRESSIVE, ASSERTIVE

Passive

Passive/Aggressive

Aggressive

Assertive


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TIPSFOR ASSERTIVECOMMUNICATION

Making Assertive Statements

Dos and Donts

Using Assertive Body Language

Techniques to Avoid


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ACTIVITY:ONE CONVERSATION,

THREE STYLES

Video Clips or Script Reading

Discussion Questions


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ACTIVITY: WHYIS ASSERTIVENESSIMPORTANT?

Reasons for being assertive rather than passive or

aggressive?

How does assertive communication result in better care

for clients or residents?


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LEARNING POINTS REVIEW

Understand the difference between passive,

aggressive and assertive communication

techniques

Learn to use an assertive technique

Understand why assertiveness is important


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3-TYPES OF ASSERTIVENESS

Non-assertive behaviour

I am not ok,you are ok

Assertive behaviour

I am ok,you are ok Aggresive behaviour

I am ok,you are not ok

Manipulative behaviourI am not ok,you are not ok


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NEGATIVEATTITUDEANDPASSIVEBEHAVIOUR

Lack of self confidence and low self esteem

Lack of self respect

Self putdowns

Negative feelings and thoughts about yourself

Feeliings of inferiority compared to others

Like others to be in control of people and situations

Feel guilty towards others

demotivated


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NEGATIVEATTITUDEANDMANIPULATIVEBEHAVIOUR


Lack of self respect and lack of respect for others

Mistrustful and suspicious of others motives Negative feelings and thoughts about self and others

Feel very wary towards others

Dishonest and indirect

Twist what others have said

Undermine others self esteem Depressed and demotivated


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NEGATIVEATTITUDEANDAGGRESSIVEBEHAVIOUR


Lack of respect towards others

Put others down

Feelings of superiority

Like to be in control of people and situations Disinterested in others thoughts and feelings

Feel angry towards others and are quick to blame them

Dont listen to or ask questions

Dismissive of feedback


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POSITIVEATTITUDEANDASSERTIVEBEHAVIOUR

Self confidence and high self esteemRespect for self and towards othersTake responsibility for self

Motivated to do a good job nterested in others feelings and thoughtsAsk questionsHonest and direct

Listen to othersAsk others for feedback


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4-SKILLS OF ASSERTIVENESS

a) Broken record

b) Fogging

c) Negative assertiond) Negative inquiry

e) Free information

f) Self disclosure

g)Workable compromise


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5-ASSERTIVENESS BY VERBAL ANDNONVERBAL COMMUNICATION

It aint what you say, it is the way that you say it

Tonation

Iwill phone you It will be me not any other person

Iwillphone you I will not forget!

I willphoneyou I will not write or visit.

I will phone you It will be you,not any other person.

Faces and the looks

Eye signal

Body image

Personal space

The gesture


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6-ASSERTIVENESS IN CULTURES

ASIAN

Lowdegree of individualism , nonassertive.

EUROPEAN,AMERICANHigh degree of individualism , assertive.


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7-HUMAN ASSERTIVE RIGHTS

The right to expresssexuality

The right to haveneeds and desires

The right to haveinformation

The right to havegoods or serviceswhich have beenpaid

The right to be

independent and tobe left alone

The right to say no

The right to betreated with respect

The right to do anything Theright to be assertive or non-assertive

The rwhich does not violate therights of others

ight to make choices

The right to change

The right to control overbody,time and possesions

The right to express opinionsand beliefs

The right to think well ofoneself

The right to make requests


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8-SAYING YES OR NO


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WHYISITDIFFICULTTOSAYNO?

If I say no,they may feel hurt or injected

If I say no this time, they may not like me anymore

If I say no this time,they may never ask again

They wont take any notice if I say no

They would say yes to me (and so I will feel guilty if I refusethem)

I cant say no, because I feel sorry for them


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HOWTOSAYNO ASSERTIVELY?

Start your reply with a clear,firm,audible no

Do not justify or make excuses.Giving a reason isdifferent from over-appologizing

Feel that you have a right to say no

Once you have said no , do not stay around waitingto be persuaded to change your mind.Make a

definite closure by changing the subject,walkingaway, continiuing with what you are doing-whateveris appropriate


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HOWTOSAYYES ASSERTIVELY

Say yes clearly and definitely

Identify why you would find it difficult

Examine thoughts realistically and ask yourself Having calarified thughts for yourself then

reaffirm your desire to say yes


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COMBININGYES ANDNO

yes and no may be combined assertively to define what wewant or what our limits are in a particular situation.


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9-THE IMPORTANCE OF ASSERTIVENESSIN ORGANISATIONS

Assertiveness

Personal identity

Wages or salary

Satisfaction from exercising

skills

Satisfaction from helping people

Social environment

Need to dealing with

Theirselves

The manager to whom they

report

Their colleagues

Their subordinates

Clients or customers


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10-ASSERTIVENESS TRAINING INWORK PLACE

Body-language awareness leading towork body oriented therapies

Role-plays and then work in psyhcodrama Awareness of other peoples perceptions

and so work in sensitivity groups andencounter

Looking at situations in the past whereone was, or was not assertive and hence

traditional psychoteraphy


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TECHNIQUESIN ASSERTIVENESS TRAINING

Verbal communication

Non-verbal communication

Anxiety reduction and control

Anger reduction and control, andredirection of this energy

Increase in self esteem

Awareness of self and others in

interpersonnal situations Awareness of social and cultural rules of

behaviour


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PROBLEMSIN ASSERTIVENESS TRAINING

The first major problem for assertion traininginvolves negative evaluations of assertive peopleby others

Confusion between assertion and aggression

Problem involves transfer of training,the difficultyexperienced by trainees in generalising assertivefrom the training context to real-life situations

Finally some of the difficulties in applying assertiontraining outside the training context may be due tointuitive training procedures that are inadequately

based in research


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THESKILLSOFHELPINGTHEPERSONTOCOMMITTOCHANGINGHIS/HERBEHAVIOURFROMNON-ASSERTIVETOASSERTIVE.

You will need action planning skills at this stageof the counselling process.In particular, youneed to help the person set clear objectives;amnemonic which can be useful is SMART.

This stands for:SpecificMeasurable

Achievable

RealisticTime oriented


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TO DECDE WHEN TO BE ASSERTVE

Do you know really what is the situation?

How much importance it has for you?

Will you get what you want?

Do you want to just express yourself?

What is your options? Do you want an optimistic result?

Are you ready to be assertive?

Did you count to the 10?

Is it beter to wait?

Will you get anger to yourself, ,f you dont do anything? Have you done your best?

What are the possible results and risks?

Will assertiveness cause a change?


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Prepared By;HIMANSHU SINGH

AMIT KUMAR YADAVRAM ANUJ VERMA

ISHA KUMARI

JITENDRA SINGH

SHIV KUMAR


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THANKS FOR YOUR ATTENTION

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Assertiveness 030510