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ARH Chaplaincy Services

Training

Tim Reynolds

ARH Director of Chaplaincy Services 1

Chaplaincy Services

Wikipedia Defines Chaplaincy Services: as Ministers,

priests, clergy, pastors, Rabbis Imams, and even

laymen that are available to assist with the spiritual,

religious, and emotional needs of the people that they

minister to, which often includes family and staff of

the organization to which they are called.

2

ARH Chaplaincy Services

Many Types of Chaplains:

Healthcare, Law Enforcement, Fire Departments,

Military, Prison, Sports, Corporate, Nightclub and

Theatre Chaplains, Market Place Chaplains,

Corporate Chaplains, Cruise Ship Chaplains

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ARH Chaplaincy Services

Who are we? We are ARH Volunteer Healthcare Chaplains

Our Chaplains Serve in 12 different hospitals with

over 160 members

Representing several different denominations

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Provide spiritual guidance to patients and staff !

To pray with and encourage those we come in

contact with- including patient families.

To provide an example of Love, Grace, Mercy and

Peace

To provide scripture which encourages hope

ARH Chaplaincy Services Goals

5

History of ARH In 1956,the United Mine Workers of America (UMWA) and thousands of citizens in the

coal communities dedicated the Miners Memorial Hospital Association's (MMHA) facilities.

By the early 1960s, MMHA announced its intention to close some of the hospitals and soon after the Board of National Missions formed a new and independent not-for-profit health system Appalachian Regional Hospitals (ARH)--that purchased the Miners Memorial Hospitals.

The health system changed its name in 1986 to Appalachian Regional Healthcare to more accurately describe its far-ranging activities.

Today, ARH operates hospitals in Barbourville, Harlan, Hazard, Hyden, McDowell, Middlesboro, Morgan County, Martin, Whitesburg and South Williamson, Kentucky, Beckley and Summers County, West Virginia.

ARH has always responded to the changing demands of rural healthcare. Over the years, we have built and acquired new facilities as well as invested in new technology and medical capabilities. 6

ARH MISSION, AND VISION

ARH Mission

To improve health and promote well-being of all

the people in Central Appalachia in partnership

with our communities.

ARH Vision

To earn the confidence and trust of the diverse

communities we serve by offering healthcare

excellence, delivered with compassion in a

timely manner.

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ARH CHAPLAINCY SERVICES MISSION

STATEMENT

ARH chaplains are available to lead people to experience grace, forgiveness and reconciliation; to offer guidance and support though grief, crises, dying and death; and particularly in end of life decisions; and to enable people to find hope, faith, and love.

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ARH PRINCIPLES OF CARE

The health and welfare of every patient is the primary and overriding concern of each and every

person in ARH.

Principles

1. Every patient will be treated as a unique, irreplaceable individual who deserves respect and

consideration.

2. Privacy and confidentiality will be maintained for every patient.

3. Every patient will have an individualized plan of care and treatment and will participate in its

development.

4. Every patient (or responsible party) will be informed about his or her care at every stage of

diagnosis and treatment.

5. Every patients care will be overseen by a responsible attending member of the medical staff.

6. The patients needs and concerns will supersede educational or research activities and

organizational routine.

7. Employees personal issues will never compromise the care of patients.

8. Patients and other customers deserve professional, dignified behavior oriented toward service. 9

ARH CHAPLAINCY SERVICES

In moments of fear, anxiety, or loneliness; when facing

questions of meaning and purpose; and when seeking to

experience God in the midst of hospitalization, chaplains

are available to assist making hospitalization an

experience of spiritual growth.

10

ARH Chaplaincy Services

Policy G-VII-01 ARH Chaplains seek to assist patients to use their personal religious

and spiritual beliefs and practices in coping with vital life concerns during hospitalization.

ARH Chaplains offer religious and spiritual support, conduct religious sacraments and rituals, and to pray and read scripture. Sacraments may include, but are not limited to Communion, Baptism, foot washings etc.

(Requests for immersion baptisms should be sent to the Director of Chaplaincy Services- in order to insure safety of the patient and provision of equipment)

ARH Chaplaincy Services Policy G-VII-01

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ARH CHAPLAINCY SERVICES SURVEY

Surveys indicate that more than 80% of hospitalized

patients would like to have some type of spiritual

guidance and encouragement during a time of health

concerns.

ARH Chaplains provide encouragement, prayer and a

listening ear during the times of hospital stays.

12

ARH CHAPLAINCY SERVICES

Eligibility Requirements

Chaplains must be qualified Spiritual

Care providers who are ordained, licensed or

commissioned by their faith community.

Pastors, Deacons, and members that have been

recommended by their faith community.

Chaplains must complete the Orientation to ARH

Chaplaincy Program or the Web based training

13

ARH CHAPLAINCY SERVICES

APPLICATION PROCESS

Applicants must complete and submit the following forms to the Director of Chaplaincy Services

Chaplain Profile

Background check

Authorization Form

Disclosure Statement

Signed Confidentiality Statement

Ethics Agreement

14

ARH CHAPLAINCY SERVICES

On Call Definition of Services

Providing Chaplaincy Services on the rotation

schedule- one week per quarter

Schedule generally begins on a Sunday and ends on

the following Saturday

Available to respond to calls from the Hospital for

special requests for services- may include night time

calls- in the event of a death or a special need

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ARH CHAPLAINCY SERVICES

On Call Definition of Services

16

Includes rounding at the hospital each day during

your On Call Week

Visiting Patient rooms,

Emergency, OR, ICU, and CCU Waiting Rooms

Chaplains are asked to be regular in providing

services during their On Call Week, if they have to

miss more than one day to call another chaplain on

the schedule and asked them to cover that day

ARH CHAPLAINCY

SERVICES

PROTOCOLS

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ARH CHAPLAINCY SERVICES

Dress Code

Maintain a professional appearance, a tie is not required

You are encouraged to wear what you would wear when

you attend your Worship services

Ask that you do not wear jeans or T Shirts

Always wear your ARH ID Badge

Some exceptions- emergency call

18

Who shall I visit?

Small Hospitals- Chaplains often visit each patient when making rounds

Large Hospitals- by census or by nurse request or referral by family

Chaplains can visit any patient following the protocols set forth in this training

19

ARH PROTOCOLS

When should I visit?

Visit as your schedule allows

Ideal time for visiting is generally after 5:30 p.m.

A.M. Visits- you may be playing hopscotch with the

Doctors

After lunch patients are often napping

After dinner- family is visiting

Visit when your schedule allows

20

Making Rounds during your On Call Week

Receive Census at the Information Desk or

Nurses Station

Check Prayer request box

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Making Rounds during your On Call Week

Make announcement using the intercom that you are in the building- Read scripture, have prayer, keep to less

than 2 minutes

Finish Announcement by saying- Please let your nurse

know if you would like to see the on call Chaplain

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At Nurses stations, introduce yourself and let the staff

know that you are On Call that week.

Look for opportunities to connect with staff

Ask them if there is any special way that you can be

praying for them

Ask them for any patients that may need a visit, and

any that you should not visit

Making Rounds during your On Call Week

23

Making Rounds during your On Call Week

Wash your hands using soap and water.

Vigorously scrub for 10-15 seconds, rinse thoroughly and turn

faucets off using a paper towel.

Wash your hands before and after patient contact, eating,

beginning work, using the restroom, coughing, sneezing, and

blowing your nose. When in doubt wash your hands!

THE MOST IMPORTANT THING