Driving APM Adoption In Complex, Global Environments Peter Murray, Technical Architect @DigitasLBi

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Our APM adoption journey

•  Background •  APM challenges •  Driving adoption •  Where next?

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Our APM adoption journey

•  Background •  APM challenges •  Driving adoption •  Where next?

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DigitasLBi

•  Global digital design & marketing agency •  25 offices, 6k+ employees •  A Publicis Group company

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Project Helios

•  Aim:

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–  160 markets –  360 individual B2C websites –  4.5bn page impressions –  24/7 content authoring

to consolidate the global B2C web platform for all Renault-Nissan Alliance brands

Project Helios - platform

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Infrastructure Applications Tools

Our APM adoption journey

•  Background •  APM challenges •  Driving adoption •  Where next?

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APM challenges

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Why AppDynamics?

•  Joint APM RFP with DigitasLBi & Renault/Nissan •  Showdown - New Relic vs AppDynamics •  AppDynamics chosen

–  Enterprise –  Granularity –  Roadmap

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The adoption goal

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•  Make APM BAU •  All teams •  All offices

Integrate

Measure

DevOps

Intelligence

The adoption goal

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APM + DevOps = marriage made in heaven

Integrate

Measure

DevOps

Intelligence

The adoption goal

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•  Success •  Failure •  Performance •  KPIs

Integrate

Measure

DevOps

Intelligence

The adoption goal

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Integrate

Measure

DevOps

Intelligence

•  Inform decision making •  Infrastructure sizing •  Drive digital transformation

Implementation

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Deployment Initial Configuration

The adoption rate

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[higher = better]

DevOps App Support Developers The Alliance Adobe

Our APM adoption journey

•  Background •  APM challenges •  Driving adoption •  Where next?

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Champions Interest Accuracy

DevOps ChatOps Momentum

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Champions

•  Evangelize from within •  Large/distributed teams •  Keep fresh with continued

training

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•  Understand your audience •  Identify KPIs •  Instrument well, build great dashboards & they will come

Make it interesting

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"It takes 20 years to build a reputation and five minutes to ruin it.” W. Buffet

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•  C – Culture •  A – Automation •  L – Lean •  M – Measurement •  S – Sharing

DevOps

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•  C – Culture •  A – Automation •  L – Lean •  M – Measurement •  S – Sharing

DevOps

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DevOps – tool cross pollination

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ChatOps

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ChatOps

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•  Communications •  Marketing •  Keep it fresh •  Training •  Measurement

Maintaining momentum

Our APM adoption journey

•  Background •  APM challenges •  Driving adoption •  Where next?

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Where are we heading?

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Microservices

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