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Version 2.1 Candidate Online Exam Guidance – May 2015 Page 1 of 14
APMG International
APMG International Candidate Online Exam Guidance
Version 2.1 Candidate Online Exam Guidance – May 2015 Page 2 of 14
Contents
Overview ................................................................................................................................................. 3
Candidate Registration Process .............................................................................................................. 3
1. Click the link in the email ...................................................................................................................................... 4
2. On the day of the exam......................................................................................................................................... 5
Enrolling for your Exam: .......................................................................................................................... 6
3. The 4 step enrolment process .............................................................................................................................. 6
4. After enrolling ....................................................................................................................................................... 9
Taking your Exam .................................................................................................................................. 10
Online – Classroom based online exam ...................................................................................................................... 10
Remote Proctor Now .................................................................................................................................................. 11
ProctorU ...................................................................................................................................................................... 12
Step 1 ...................................................................................................................................................................... 12
Step 2 ...................................................................................................................................................................... 13
Step 3 – Connecting to the proctor at the time of your appointment. ..................................................................... 13
Version 2.1 Candidate Guidance – May 2015 Page 3 of 14
Overview These instructions are relevant to candidates who have been booked to take an APMG International online exam through their Training Provider. For all online exams taken through APMG International you are required to register on the APMG International candidate portal prior to the exam session, as well as enrol for the actual exam session. Your results will also be published to your Candidate portal for all exams taken through APMG International. This document describes the process and steps required to register, enrol and take your online exam. APMG International’s contact information is provided at the end of this document.
Candidate Registration Process Once your exam is booked and confirmed by your Training Organisation you will be sent a registration email from APMG Support [email protected] NOTE: If you did not receive the registration email, please ensure you have checked your junk email or spam. To resend the registration email you can navigate to the following website – https://candidateportal.apmg-international.com, input your email address and click “Send a Link”. This will send the registration email to the e-mail address that was used by your Training Organisation when booking you onto the exam session. Once you receive the registration email, click the link to register. Should you not receive the registration email, please contact our support team using: UK (24/7) - 0844 8111 101 or 01494 452 450 US (24/7) - 1-855-773-3403 CAN (24/7) - 1-855-898-0575 Aus (24/7) - 1800 170 920 All Other Countries (24/7) +44 (0) 1494 452 450 Press option 1 for Technical assistance. If you are calling from outside of these countries, simply dial +44 (0) 1494 452 450. Our Technical Helpdesk is available 24 hours a day, 7 days a week, and 365 days a year.
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1. Click the link in the email to Get Started and Register on the Candidate Portal as requested.
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Complete the registration process by entering a password, memorable date and memorable word or pin then select the “Register” button.
2. On the day of the exam you will need to log into the candidate portal using the email address and password you used when registering on the candidate portal. Once logged in please enrol for the exam. If you do not provide your memorable date, email address and memorable word, your results will go ON HOLD until your identity has been confirmed by APMG!
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Enrolling for your Exam:
Once you have logged into the candidate portal after completing the registration process, your exam session will be visible and listed with the status of “Not Yet Taken”. You now need to enrol for this exam session to confirm your attendance. Enrolling means you are signing up to take this specific exam – it is necessary to enrol for each of your exams separately as you are agreeing to the applicable terms and conditions for the examination and the examiner.
3. The 4 step enrolment process (This will need to be completed for all exams, however your registration information is saved for future reference) Mandatory fields are highlighted in Red 1
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2
3
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NOTE: The Name on certificate option controls how your details will appear on your certificate.
4
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4. After enrolling the ‘Proceed’ option appears. Click ‘Proceed’.
The Instructions on the following pages differ depending on which of the three Online Exam types you are taking: Classroom Based Online, Remote Proctor Now or ProctorU. However, they all follow the same registration and enrolment steps.
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Option 3 ProctorU – (Connect to a live proctor who monitors the desktop and webcam): Once you have registered, enrolled and clicked the ‘Proceed’ button in the candidate portal, the following page opens.
Step 1 - Scheduling your exam. You will need to create an appointment using the calendar and available timeslots. Available slots are in bold, unavailable time slots will be disabled and greyed out. You can book any available timeslot up to your expiry date. The times are based on your computers time zone. After clicking the ‘Schedule Exam’ button when happy with the details. The appointment will show as scheduled and you will now see a ‘Reschedule Exam’ button along with a button enabling you to add the appointment to your calendar in Gmail, Outlook and iCal. Once scheduled a countdown to the time of your exam appears, once completed, you will be able to click the ‘Connect to your Proctor’ button and this will open ProctorU IMPORTANT – The ‘Connect to your Proctor’ button is open for 15 minutes after the time of your appointment, if you miss your appointment you’ll need to reschedule.
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Step 2 – Read instructions in preparation. Read through the candidate checklist in preparation for your exam and take note of the information on this page.
Step 3 – Connecting to the proctor at the time of your appointment. At the time of your appointment you need to return to the candidate portal, log in and click ‘Proceed’. The ‘Connect to your proctor’ button will be enabled so click this and follow the onscreen instructions to connect to the proctor. The proctor will request permission to your computer so they can take control and log you in to your exam.
The scheduler will display a countdown of days, hours, and minutes to the start of your scheduled exam slot. (You can always re-schedule your exam – even if you missed your scheduled slot) Please give as much notice as possible if you wish to re-schedule your exam.
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Contact APMG International If you require any assistance with our online exams, please either call us using the relevant telephone number below or email [email protected] and we will call you back. UK (24/7) - 0844 8111 101 or 01494 452 450 US (24/7) - 1-855-773-3403 CAN (24/7) - 1-855-898-0575 Aus (24/7) - 1800 170 920 All Other Countries (24/7) +44 (0) 1494 452 450 Press option 1 for Technical assistance. If you are calling from outside of these countries, simply dial +44 (0) 1494 452 450. Our Technical Helpdesk is available 24 hours a day, 7 days a week, and 365 days a year.
