Anyone? Anyone?

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Anyone? Anyone?. FREAKONOMICS. “It is not from the benevolence of the butcher, the brewer, or the baker that we expect our dinner, but from their regard to their own self-interest.”. “ A wealth of information creates a poverty of attention .”. OUT PUT vs. OUT COMES. - PowerPoint PPT Presentation

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Anyone? Anyone?

FREAKONOMICS

It is not from the benevolence of the butcher, the brewer, or the baker that we expect our dinner, but from their regard to their own self-interest.

A wealth of information creates a poverty of attention.

OUTPUT vs. OUTCOMESUtility cannot be divorced from emotion. . .A theory of choice that completely ignores feelings leads to prescriptions that do not maximize the utility of outcomes as they are actually experienced.

Kahneman, SimplifiedEmployees pretty much do what they feel like doingSo as a communicator your greatest source of power is the ability to influence the way they feelTwo Know, Feel, Do Case StudiesCrisis Communications Kaiser Permanente Oakland Medical Center employee missing

Proactive Communications PG&E Post-San Bruno accident gas turnaround plan

KnowHospital administrators were concernedInformation was being shared as it became availableFeelEmployees matterDoHelp find ReginaContinue to serve patients

Regina LovingsWhat We Wanted Employees to----- Meeting Notes (6/10/13 21:30) -----Regina Lovings worked for 12 years as an administrator at Oakland's Kaiser Permanente Medical Center, where she was popular with employees.

Jackie Sanders, a co-worker of Regina Lovings, said she suspected the brother from the beginning. She said she recently visited the home and Derrick Lovings seemed very nervous. "He was sweating and it was not a warm day," she told KTVU-TV Channel 2.

Several employees said there were spontaneous sobs and tears around Kaiser's Fabiola Building, where Lovings worked, when news of Thursday's developments came over the hospital's intercom late in the afternoon.

A vigil for Regina Lovings had already been planned for later that evening. Instead, the event turned into an impromptu memorial service. Several hundred people - many in tears - gathered there. They sang gospel songs and prayed for her soul.14

KnowSafety is PG&Es highest prioritySignificant progress has been madePG&E is a utility leader in some areas such as odor response timeFeelThat they can trust PG&EDoLike PG&E and want to do business with us

What We Want Internal and External Audiences toPicarro car-mounted leak detection device and Nick Stavropoulos, EVP of Gas Operations----- Meeting Notes (6/10/13 21:30) -----Regina Lovings worked for 12 years as an administrator at Oakland's Kaiser Permanente Medical Center, where she was popular with employees.

Jackie Sanders, a co-worker of Regina Lovings, said she suspected the brother from the beginning. She said she recently visited the home and Derrick Lovings seemed very nervous. "He was sweating and it was not a warm day," she told KTVU-TV Channel 2.

Several employees said there were spontaneous sobs and tears around Kaiser's Fabiola Building, where Lovings worked, when news of Thursday's developments came over the hospital's intercom late in the afternoon.

A vigil for Regina Lovings had already been planned for later that evening. Instead, the event turned into an impromptu memorial service. Several hundred people - many in tears - gathered there. They sang gospel songs and prayed for her soul.15