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Annual Report and Consolidated Financial Statements 2017 · PDF file 15 Canada Square Canary Wharf London E14 5GL Bankers Royal Bank of Scotland Group plc 175 Glasgow Road Edinburgh

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  • Annual Report and Consolidated Financial Statements 2017

  • Contents General information

    Corporate advisors

    Chairman’s review

    Chief Executive’s report

    Strategic report, incorporating:

    - Financial review

    - Group performance highlights

    - Investment report

    Board of Directors

    Corporate responsibility report

    OneFamily Foundation report

    Risk management report

    Directors’ report

    Corporate governance report

    Directors’ remuneration report

    Independent auditor’s report

    Group and Society statement of income and expenditure accounts

    Group and Society statement of other comprehensive income

    Group and Society statement of changes in equity

    Group and Society statement of financial position

    Statement of accounting policies

    Notes to the financial statements

    2

    2

    4

    6

    10

    12

    14

    16

    20

    22

    26

    32

    36

    39

    48

    58

    66

    68

    68

    69

    71

    83

    Actuaries Willis Towers Watson plc The Willis Building 51 Lime Street London EC3M 7DQ

    Auditor KPMG LLP 15 Canada Square Canary Wharf London E14 5GL

    Bankers Royal Bank of Scotland Group plc 175 Glasgow Road Edinburgh EH12 1HQ

    Barclays plc 2nd Floor 1 Park Row Leeds, LS1 5AB

    Custodians State Street Bank and Trust company 20 Churchill Place Canary Wharf London E14 5HJ

    BNY Mellon 160 Queen Victoria Street London EC4V 4LA

    General information Family Assurance Friendly Society Limited (FAFSL or the Society) is incorporated under the Friendly Societies Act 1992. FAFSL together with its Subsidiaries forms the consolidated Group known as OneFamily.

    Registered office 16-17 West Street Brighton BN1 2RL www.onefamily.com

    Retained earnings increased to

    £161 million

    £81 million lent through

    lifetime mortgages

    Solvency II capital coverage ratio of

    218%

    2.1 million members

    Year of significant investment in the business

    Market leading customer satisfaction at

    92% OneFamily has

    521 employees

    Our main Child Trust Fund has beaten

    10 of the 11 rival funds

    OneFamily Foundation has helped

    250,000 people since it started

    2017 highlights

    New Lifetime Mortgages and a Lifetime ISA developed

    Operating efficiency improved for fifth year in a row

    Corporate advisors

    Annual Report 2017OneFamily2 3

  • Chairman’s review Christina McComb Welcome to our 2017 Report and Accounts. I am pleased to report once again a year of strong financial performance and progress. I believe we are delivering well against our purpose of creating value for you, our members. Our mutuality informs how we behave, we have a clear social purpose and a long-term commitment to act in the interests of our members.

    In 2017 we have moved forward with our strategy, both in terms of providing an excellent level of care for our existing customers and creating a business well positioned for further growth. It has been a year of investing in your business, building future capability and developing new products that are designed to support families and their financial decisions at all stages.

    Our Chief Executive, Simon Markey, will explain the business developments in detail on pages 6 to 9. I would like to take the opportunity to look at the broader factors in the economy and what this means for you as members.

    Our customers and the economy

    Given that our business purpose is centred on modern family finance and helping more people thrive by making better decisions about their financial future, we are very conscious that disposable incomes for our customers and, indeed, many working families continue to be squeezed. We also know that it feels tougher then ever for the younger generation to fund their education, save for a first home and be able to put money aside for other financial needs.

    From an economic viewpoint, there are some positive signs that the slowdown that many commentators have predicted is not hitting as hard as expected. House prices have continued to grow, albeit at a slower rate than previous years. GDP growth during 2017 was 1.8%, the same level as 2016. Unemployment also remains at a 42- year record low and, in the latter months of 2017, business growth was increasing at its fastest rate since 2015.

    The economy and politics are however inextricably linked, and Brexit continues to cast a shadow and remains a topic of much debate. Whatever your view on Brexit, it’s hard to deny that 2017 has been characterised by a continuing sense of uncertainty, not aided by the Government’s loss of majority following the General Election.

    Against this backdrop, we believe our strategy of pursuing a long-term investment approach and avoiding high risk areas is most appropriate for our members.

    Board and governance

    I reported to you last year on our Board succession. I am delighted to confirm that our new Board members, Graham Lindsay, Steve Colsell and our Chief Finance Officer, Teddy Nyahasha, have settled in well and have made a strong contribution in 2017.

    In 2017, the Board invited PricewaterhouseCoopers to review the effectiveness of the changes we had made in 2016, and I am pleased to note that they have confirmed that OneFamily is a well- run business with a more effective Board and enhanced governance. You can read further details on page 40.

    I would like to draw your attention to one particular innovation during the year in our Board governance which was the widening of the remit of the Foundation Sub-Committee to become the Member and Customer Sub-Committee. Chaired by non-executive director, Graham Lindsay, the aim of this committee is to ensure that you, our members and customers are at the heart of

    our business, and we operate as a responsible member-owned organisation. As such, included in its remit is overseeing the good work of the OneFamily Foundation.

    The OneFamily Foundation

    Many of you are already familiar with the work of the OneFamily Foundation (the Foundation) which aims to give back to our customers, their loved ones, local communities and the causes they care about.

    I’m delighted to say that through our members’ ongoing support, the Foundation continues its excellent work and is now estimated to have improved the lives of over 250,000 people across the UK.

    “The economy and politics are however inextricably linked, and Brexit continues to cast a shadow and remains a topic of much debate. Whatever your view on Brexit, it’s hard to deny that 2017 has been characterised by a continuing sense of uncertainty, not aided by the Government’s loss of majority following the General Election.” Christina McComb, Chairman

    Overall, since the inception of the Foundation in 2015, £2.2 million has been awarded to good causes nominated and chosen by our customers and we remain on track to distribute £5 million over a five-year period, something we are all extremely proud of. During 2017 we took the opportunity to enhance the work of the Foundation and introduced a new Charity Fund initiative alongside Personal Grants and Community Awards. You can read more about the good work of the Foundation on pages 26 to 31.

    In conclusion, I would like to take this opportunity to thank my Board colleagues, our executive team and all employees for their hard work and continued commitment to OneFamily’s success. I would also like to express a personal word of thanks to Nigel Masters, who is retiring from the Board after the AGM, having served with me as a director at Engage Mutual and latterly, as my colleague and chair of the Risk and With-Profits Sub-Committees at OneFamily. Nigel's strong contribution has been much appreciated.

    Christina McComb Chairman

    Annual Report 2017OneFamily4 5

  • Chief Executive’s report Simon Markey I’m pleased to report that 2017 was another successful year for OneFamily as our strategy continues to serve us well. Through a twin approach of growth and diversification, we have further improved our retained earnings as well as our capital position, whilst providing an excellent level of service to our customers.

    We end the year with retained earnings at £161 million, compared to £158 million in 2016. This is a very strong result when considering the significant investment we have made during the year, ensuring we have the tools and capability to achieve our ambitious and profitable growth plans for 2018 and beyond. Our financial review gives further information on pages 12 to 13.

    Before I move on to address our strategy and key business achievements in 2017, you will notice we have refreshed the OneFamily brand to create a more vibrant look and feel, which is featured throughout this document. We undertook a review during 2017 to see how our brand portrayed OneFamily. Through analysis and insight from our customers, intermediaries and employees, we found that there was more our brand could do to help meet their needs. This new look and feel is one of the key results of this work and I hope it is well received.

    Strategic context

    Our business continues its evolution since 2015, following the merger of Family Investments with Engage Mutual to form OneFamily, and this year has been highly significant in terms of develop