2015/16ANNUAL REPORT

Making a difference together

3PSNZ ANNUAL REPORT 20162 PSNZ ANNUAL REPORT 2016

OUR MISSION

Making a positive dif ference in New Zealand by supporting the mission and services of the seven Presbyterian Support organisations

CHAIR’S REPORT 4

OUR PEOPLE 5

WHERE WE ARE 6

OUR SERVICES 7

STATISTICS 8

OUR WORK 9

TINDALL FOUNDATION 13

FINANCIALS 15

CONTACT DETAILS 16

5PSNZ ANNUAL REPORT 20164 PSNZ ANNUAL REPORT 2016

Making a positive dif ference in New Zealand

In July 2015 a new entity, Family Works New Zealand, began operating. The Trust was created by Presbyterian Support New Zealand and operates alongside PSNZ sharing staff and resources. FWNZ focuses on Family Works social services for children, youth, families and whānau. Services for older people under the brand Enliven, other services to people living with disabilities and community development projects continue to be represented nationally through PSNZ. The relationship between the two organisations is ref lected in the production of this year’s annual reports – separate but connected.

All Presbyterian Support organisations are mindful of the changing demographics of New Zealand with more people living longer. Our aim is for older people to be living well no matter what their age and Presbyterian Support organisations have continued to adapt local services to prepare for and meet the needs of more older people. The new Aspiring Enliven Care Centre in Wanaka is a joint venture between PS Otago and a private company, offering the district a rest home with dementia, hospital and palliative care. In other parts of the country existing care homes have been adapted to also provide dementia care in response to changing aged care needs. PS Central has started to reconfigure a Wellington Enliven care home site to include more purpose built residential accommodation. Our community services continued to support more people to live independently in their own homes.

Each Presbyterian Support organisation offers different services, but through sharing ideas and experiences, best practice and innovation thrives across our organisations. This collaborative working has been cemented in the past year with PS Southland and PS Otago adopting the Enliven brand for all their services for older people.

The New Zealand Health Strategy was refreshed in 2016 and the review of the Older Peoples Health Strategy is currently underway. PSNZ welcome the discussions and intent to provide support for people to live and age well in age friendly communities. We will continue to develop our services and work in our communities with this shared intent in mind.

The Equal Pay court case initiated in 2012 will have an impact on the aged care sector. In October 2015 the government entered into equal pay negotiations to find a solution to pay rates for care and support workers. A joint working group developed and recommended principles and guidance in implementing pay equity which are now being considered by ministers. PSNZ urges government to ensure more money is available to the aged care sector so that older people in New Zealand receive the best care and the people who provide it feel valued.

In the last year two District Health boards covering the greater Wellington region went through a competitive tendering process for all community support services for older people. They have contracted one provider only, and as a result Enliven services will not be available for Wellingtonians whose care is funded by the District Health Board. The decision was made because it offered an opportunity to save millions and not because of any concern about the quality or cost of the Enliven or other services no longer funded. PSNZ is primarily concerned that choice of provider is no longer available to older people and their families in greater Wellington. Eliminating choice and competition and reducing funding of an already underfunded sector will only lead to a decline in quality and service.

I must emphasise my concerns regarding the increasing complexity of funding and contracting of community and home based support. Presbyterian Support Enliven services have many years of experience offering high quality support across the country to older people and those living with disabilities or recovering from illness or injury. Enliven’s roots are grounded in our Presbyterian heritage of caring and supporting people in their homes among their whānau, families and communities that love and support them best.

While Enliven is a national offering, we provide localised support through regional Presbyterian Support organisations. Our national coverage has, however, been compromised as funders have taken local decisions and increased the complexity and cost of participating in lengthy contracting and tendering processes – a challenge for NGOs and not for profit organisations.

Presbyterian Support organisations have historically supplemented Enliven and other contract funding from our resources as responsible charities do, giving freely, not as an investment in future profits or gain in market share. We continuously invest in service development to meet the changing needs of clients. We implore funders to take a genuine social investment approach and make decisions for the long-term wellbeing outcomes for New Zealanders, over short-term cost savings. It is our clients and their families who lose out on important relationships and supports built over time when funder agencies make short-sighted decisions. We are committed as a family of Presbyterian Support services to continue to offer the best support we can to New Zealanders and our communities as we have for more than 140 years.

CHAIR’S REPORT OUR PEOPLE

All that we do at Presbyterian Support is for the wellbeing of people, and all that we do is undertaken by people. We thank the staf f and volunteers whose ef forts make a dif ference to the people and communities we serve.

Presbyterian Support employs a wide range of people to provide and run the many services operating across New Zealand. Support workers, nurses, counsellors and social workers are the most obvious, but there are a lot of health professionals, cooks, cleaners, administrative and specialist staff who contribute to the services provided. It is the many volunteers that enable us to provide more and do something special. From befriending individuals, running Op shops, driving people, to governing the organisations – volunteers are appreciated by and invaluable to Presbyterian Support.

We endeavour to keep as many resources as possible for the parts of our work that interact with people who use the services. To do this we look to share resources and skills across the federation. Service managers from each PS region meet regularly to share ideas, as do the National Executive Group, made up of the seven Chief Executives, who manage PSNZ and FWNZ. The work of the national organisation is shared across the country and coordinated by a small national office situated in Wellington.

Maitland Manning Chair, Presbyterian Support New Zealand

Presbyterian Support New Zealand National Council

National Executive Group

Left to right:

Maitland Manning, East Coast Board Chair David Richardson, Otago Board Chair Margie Apa, Northern Board Chair

Tim Loan, Southland Board Chair Rev John McKean, Upper South Island Board Chair Jim Pearce, South Canterbury Board Chair

Absent: Peter Sherwin, Central Board Chair.

Left to right:

Rod Watts, Northern Chief Executive Michael Parker, South Canterbury Chief Executive Peter Wards, Southland Chief Executive

Chris Graham, Central Chief Executive Sanja Majstorovic, East Coast Chief Executive Vaughan Milner, Upper South Island Chief Executive

Gillian Bremner, Otago Chief Executive.

Left to right:

Diane Garrett, Family Works New Zealand Manager Catherine Conland, Administration Officer Taone O’Regan, National Executive Administrator.

Maitland Manning Chair, Presbyterian Support New Zealand

7PSNZ ANNUAL REPORT 20166 PSNZ ANNUAL REPORT 2016

The seven Presbyterian Support organisations provide a wide range of health and social services to people throughout New Zealand. These services are of fered to all in the community, regardless of age, background or religious belief.

Enliven servicesEnliven services support older people to maintain their independence and enjoy fulfilling lives. Different types of Enliven services are offered throughout the country. Enliven includes:

• practical in-home support and personal care services to support people to maintain their independence at home

• day centres and social clubs for older people

• specialised programmes to develop strength and prevent falls

• respite and day programmes for people living with dementia

• retirement villages

• residential care, rest homes and hospitals.

Other servicesPS organisations have developed specialised local services for people living with disabilities. Most of these services are provided under the Enliven brand but in some areas they operate separately under their own name. Palliative Care is provided by Enliven Nurses in Care homes and in the community. PS East Coast operates a hospice.

Community Development is about people participating in local events and forums, identifying neighbourhood issues and solutions. Some community development projects are long-term and others are short-term addressing urgent issues such as an earthquake or f looding.

For more information regarding the full range of services in each area please visit our websites ps.org.nz and enliven.org.nz

WHERE WE ARE OUR SERVICES

For detailed information regarding our full range of services please visit our websites:

ps.org.nz |   enliven.org.nz

Enliven /older peopleHome/community support centres

Residential care

Retirement villages

Disability/other Home/community support centres

Residential care

Hospice

PS Southland

PS Otago

PS South Canterbury

PS Upper South Island

PS Central PS East Coast

PS NorthernAuckland

Wellington

Hastings

New Plymouth

Christchurch

Dunedin

Invercargill

Timaru

Images: Enliven residents enjoy retaining key relationships and life roles

9PSNZ ANNUAL REPORT 20168 PSNZ ANNUAL REPORT 2016

6 2,869

97 /

Other expenses

Disability services

Other services

OUR WORK

HighlightsPositive and lasting changePresbyterian Support has long been a provider of care and support to people of all ages throughout New Zealand. 2015 was the 75th anniversary of Presbyterian Support in the East Coast, the youngest PS organisation! In other regions Presbyterian Support has been operating for over a century. This long history brings with it a breadth of experience and understanding of the needs in each community, and a knowledge of the strengths available to address them. It is because of this connectedness to each community that Presbyterian Support services vary across the country, with no two services looking exactly the same. But it is what we have in common that binds the federation, and the shared interest that we strive to address as PSNZ.

Enliven positive ageing servicesOur services are longstanding, but not old fashioned. PS organisations work together to ensure they are up to date and promote best current practice. We have services for older people across the country, and with the Enliven brand being adopted by PS Southland and PS Otago in the last year people will be able to recognise quality ‘not for profit’ care and support everywhere. The new branding was more than a new look and excuse to eat delicious cupcakes, it incorporated new service and care thinking. Staff and residents have really embraced the change.

“It’s a shift in focus and a commitment by us as a quality care provider, to new philosophies that will no doubt benefit all residents and clients”, said Enliven Southland Director Julia Russell.

Image: Enliven Southland launch celebrated in colours of teal, navy and white

2015-16 Total Expenditure for PS and Enliven

164.9m

Total expenditure of PS and Family Works

organisations

Enliven and other older people’s services

12.5% Investment and other income

198.7m

138.4m

3.5m

16.4m

10.1m

of people using Enliven services felt that the support they received made a positive dif ference to their lives in the

2015-16 client survey. 2454 people responded.

2,113

122,309

Number of beds managed

Hours of support provided in peoples’ homes

Number of meals provided in the community

STATISTICS

Enliven in name and nature. That was the message Presbyterian Support Otago imparted during the year

when its services for older people transitioned into the Enliven brand.

Embracing the brand already used by residential services in other Presbyterian Support regions, Otago took the

opportunity to transition its successful Valuing Lives service philosophy of care into six major principles: activity, choice, contribution, relationships, respect

and security.

Staff members and volunteers now embrace all aspects of Enliven service. New care workers work through a

redesigned orientation workbook where all training is aligned to national unit standards. On completion of orientation, care workers achieve 40% of level three in

national care worker qualifications, which encourages them on to finishing the full qualification. This has earned

formal approval from national training service Careerforce.

PS Otago rebrand

2015-16 Total Funding Sources

70.3% Government funding

15.4% Private fees for services

1.8% Grants, sponsorship, donations and bequests

11PSNZ ANNUAL REPORT 201610 PSNZ ANNUAL REPORT 2016

The new New Zealand Health Strategy was released in April 2016 and will soon be followed by the Health of Older People Strategy. Enliven managers and PSNZ have contributed to the workshops and discussions held across the country to develop this strategy. They aim to maintain and improve healthy ageing and independence regardless of people’s health status, and provide better support for people with high and complex needs, and at the end of life.

These strategies are timely as the New Zealand population is changing with 1 in 4 people expected to be over age of 65 in twenty years’ time. This increase from the current 15% to 23% of the population is not going to be a bulge; it is the new normal with people living longer. It is vital to have a range of Enliven services available to support this increase. There has been every effort made to provide services to more people despite the tight funding environment the aged care sector has experienced for many years. Enliven services that focus on rehabilitation and returning people to wellness and independence are fast developing. These can range from short-term hospital level residential stay to recover from an illness or accident, to Tai Chi classes to improve strength and balance. Enliven In-Home support enables older people to live safely in comfort in their own homes.

A better life for everyoneIt is increasingly recognised that social isolation and loneliness are associated with a range of health issues. Half of older New Zealanders experience some loneliness with eight to nine percent feeling lonely all or most of the time. Social isolation is a real issue for older people and people living with disability, hence the importance of a place where people can go to make friends and participate in stimulating activities. For some, Enliven day programmes may be their only opportunity to socialise or share a meal. There are Enliven day centres in every PS region with many offering specialist services for people with Dementia. Day activity programmes are also an integral part of every Enliven rest home and aim to keep people active, independent and connected to their community. Day Centres and Home Share, where people with dementia are cared for in the Home Sharers home for the day, not only provide social interaction but also offer family and whānau time to catch up on work or a much needed break. It is by getting to know the families and individuals needs and likes that the right Enliven support can be tailored for each person.

Image: Temuka ‘Music and Movement’ group at Wallingford Home

Welcome weekly disruption at Wallingford

A lively disruption is a much anticipated at Wallingford Home every Thursday morning. Many residents look forward to a colourful musical

melee as the rest home welcomes Temuka ‘Music and Movement’ group.

As young people romp for an hour of dancing and singing, the enjoyment is clearly shared by all. Residents join in or simply enjoy the spectacle as busy little people weave sound, movement and colour together with instruments,

scarves, balls and bubble makers.

Thursday morning routines are quite a rush for several residents, says Nurse Manager Raewyn Mehrtens. “Some choose to skip showers that morning, and

we had to ask the hairdresser to change her visit schedule, as appointments were being missed because residents were too busy enjoying Music and Movement”.

“I love watching the children go through their programme,” says resident Evelyn. “One wee boy asked what my name was. I told him, and he repeated it: “Evelyn”.

When I asked him his name, he looked very thoughtful then told me that he didn’t know! He ran to ask his Mum. That so tickled my fancy!”

Images

Top: Enliven day East Coast programmes are a great opportunity to socialise Bottom: Gardening at PS Central’s Woburn Home in Lower Hutt

Spark of life Master

Enliven Central can now offer more support to elders experiencing dementia, along with their family and friends, thanks to a newly trained

Spark of Life Master Practitioner.

Davina Rawiri, recreation officer at Reevedon Home and Village in Levin, has been certified as a Spark of Life Master Practitioner after attending the

International Master Course in Australia.

Developed by Dementia Care Australia, Spark of Life is focused on uplifting the spirits of people with dementia. It’s described as a profound and practical approach that ‘ignites the spirit, awakens dormant abilities and enriches

relationships’.

“It’s changing the way people think of dementia care internationally,” says Davina.

“There are currently 40 International Master Practitioners in eight different countries, so it’s amazing to have had the opportunity.”

She says the philosophy makes a difference by enabling rehabilitation and “rementia” – the recovery of lost abilities when the social and emotional

environment becomes more supportive and understanding.”

Number of Volunteers

3,674 2,725Number of Enliven Staf f

Maximising independenceServices to people who live with disabilities are provided in parts of the country. These services are for people of any age and who experience a range of disabilities be they long-term or during a recovery from accident or illness. The support offered includes in-home respite for family to have a break, personal and domestic

care, social support and rehabilitation. PS Northern and PS Central regions offer in-home community support services to people living with disabilities under the brand Enliven, while PS East Coast has developed a range of specialist services under the name Real People

Image: Mosaic client, Megan, volunteering at the shop

Real people get involvedIn 2015 PS East Coast opened a charity shop in the prosperous community of Taradale, home to the Eastern Institute of Technology, two famous wineries and Real People – a PSEC disability service.

The Real People service offers clients vocational day programmes that cultivate and improve practical and creative skills. There is an emphasis on

community participation to gain experience and integrate with others. So it seems fitting that clients have become volunteers at the Taradale charity shop.

Says Real People client and volunteer, Megan: “I wanted to volunteer to help the ladies at the shop and learn more about what they do. This will give me good work experience and help me practice listening to instructions.”

“It is important for us to have clients we are raising money for involved in our shops,” says Retail Manager Carolyn Pugh. “It makes them feel they belong to

the PSEC family by volunteering and taking part in their own fundraising.”

13PSNZ ANNUAL REPORT 201612 PSNZ ANNUAL REPORT 2016

TINDALL FOUNDATION

Where Presbyterian Support connects to the Presbyterian ChurchA representative from the Presbyterian Church of Aotearoa New Zealand joined PSNZ on the New Zealand Council of Christian Social Services this year. This initiative aims to strengthen our ongoing working relationship and joint understanding of social issues.

The PresCare developed Justice & Action booklet has been a resounding success. Launched in September 2015 and dispersed to all Presbyterian Churches and organisations, ‘Justice & Action’ raises awareness of child poverty and family violence and supports action to address these issues. The PresCare Regional Champions in each PS organisation look forward to working with each presbytery to progress the initiatives in a more intentional way.

White Ribbon Day on 25 November raises awareness that Family Violence is Not Ok. Churches from Kaitaia to Dunedin took a stand in their communities to convey this message. Billboards and white ribbons stakes were used to visibly call attention to the issue.

PresCare supported Neighbours Day Aotearoa in March 2016. The 2016 theme, ‘share the cross with your neighbours’, took advantage of the proximity to Easter. Hot cross buns were shared with neighbours and people accessing budgeting and foodbank services. Some parishes organised sports days and street cafes to connect people in their community. Small grants were given to a number of churches to support their activities.

The Love Reaches Out Art & Writing competition is in its 5th year. Entries from churches and schools have steadily grown. This year the contestants were asked to show ‘what LOVE in ACTION looks like to you’. Every entry made the judges smile.

GivingIt is the difference we make to the lives of people who use our services that is important. Presbyterian Support organisations could not make that difference without the generous donations of money, canned food and goods for our Op shops. The funds raised through donations, bequests, and sponsorships are needed to keep many of our services running as they are rarely fully funded by government. Grants from philanthropic organisations enable us to trial new ways of working or extend what we do to more people. All donations are used in the communities from which they are received, for the purpose they are intended for.

Thank you very much to the 2725 people who generously volunteered their time and effort to Presbyterian Support in the last year. The tight financial situation in which our services operate means that a lot of the extra things we would like to do are not possible. Volunteers make them possible again. Spending time with those that are isolated, driving people to places and keeping the OP shops raising funds enhance the quality of the services we provide.

Thank you to The Tindall Foundation 2015/16Presbyterian Support New Zealand was again pleased to fulfil its role as a Faith Fund Manager for The Tindall Foundation this year. $192,543 was allocated to initiatives within the Supporting Families and Social Services criteria. There was a high standard of applications from both Presbyterian Support organisations and Presbyterian Churches, with a total of 19 projects receiving donations.

Image: Love Reaches Out competition poster

Help for young parents is now just the touch of a screen away with the launch of the Baby & You App this year.

The App, created by Family Works Southland staff, young parents and community professionals was made possible by The Tindall Foundation funding. It is available free on the Google Play Store for Android devices.

Young people had said “not another pamphlet”; they want information available on their phones so they can access it whenever they need it. Now they can look up anything from midwives to maternity leave, safe sleeping to support services. The app includes links and information on more than 120 topics, covering pregnancy and a child’s early years. Information is localised to Southland but the app can be tweaked with local information and used by organisations in other regions.

Family Works Manager Dawn Lloyd said the strength in the final product was in the collaborative effort in its planning and production. The App was developed by Alex Walter, the partner of a former foster child. Initial feedback from young parents and midwives has been hugely positive.

Love the 0800 numbers ‘cos I don’t always have money on my phone – young parent.

Image: Baby & You app available on Google Play Store

Image: Information at your fingertips

Get creative and show us what “Love in Action” looks like to you !

Whether it is a painting, drawing, sculpture, poem or story – show us what inspires you.Over $900 worth of cool prizes to be won. Download an entry form from www.kidsfriendly.org.nz

Competition closes Friday 26 August, 2016

in action

All donations are used in the communities from which they are received for the purpose they are

intended for.

New app to help young parents

“

““ “

5,314 $3,493,228

$2,117,436837

Total number of donors

Business donors

Total amount donated

Amount donated by businesses

15PSNZ ANNUAL REPORT 201614 PSNZ ANNUAL REPORT 2016

Some other examples of what has been achieved thanks to funding from The Tindall Foundation this year included:

Mahu Vision Warkworth – Pacifika Festival at Mahurangi College had 5-6k people attend, building relationships across the community. A women’s group supporting women and talking about family violence.

Presbyterian Support Northern – The Plunket Family Worker assisted a teen mum into accommodation & supported another Waikato mother to access a specialist unit to assist with her babies ref lux/sleep issues.

St Peters Tauranga – Debt Management Service – 26 active clients. One couple were going to separate but when offered counselling at the centre as well as budgeting advice they chose to reconcile.

Atua Awhi Community Pantry Garden – provides fresh vegetables to the church’s social services and community groups such as Women’s Refuge.

Presbyterian Support East Coast – Kanohi ki te kanohi helps families understand and break the cycle of violence. A solo mother of eight children completed the programme as did her ex-partner who had spent time in prison for family violence.

Presbyterian Support Central – Family Therapy Training for Family Works staff in Taranaki and Whanganui enabled therapy to be offered to families who showed improved family communication and relationships, conf lict resolution and positive emotional and behaviour outcomes.

Presbyterian Support Upper South Island and Presbyterian Support South Canterbury – the Dedicated Intake Service reduces the stress of being on the waiting list for support by providing immediate information, guidance and referrals to appropriate agencies. In South Canterbury 99% of clients reported improved relationship and engagement thanks to the service.

Presbyterian Support Otago – Reducing Isolation in Rural Otago. A solo father of two was assisted with complex issues. They were helped with housing and budgeting support, counselling and a buddy programme for the older child.

East Taieri Church Mosgiel – funding was provided for the Community Development Facilitator. Rapid growth in the area led to pressure on family life. The Community Facilitator has supported this rapidly growing community with a combined health/social service referral process, coordination of a Mosgiel Resource Group, a new Police led Youth initiative, and the provision of events such as a youth showcase, seniors mid-winter lunch and Community Christmas.

Hope Youth Trust Christchurch provided youth programmes and support for young people. For one young person, mentoring and support prevented their expulsion from primary school.

Image: Young people attending a Hope Youth Trust event

99% of clients reported improved relationship and engagement thanks

to the service.

FINANCIALS

Presbyterian Support New Zealand (Incorporated)

Statement of Financial Performance for the year ended 30 June 2016

2015/16 $

2014/15 $

RevenueSubscriptions 117,278 357,967

Sponsorship 216,797 209,700

Project Levies 53,014 320,553

Interest 9,080 20,425

Donations - 269

Total Revenue 396,170 908,914

ExpensesNational Council Meetings 8,279 20,182

National Management Meetings 14,882 35,813

Research and Special Projects 30,091 274,182

Advertising 2,866 5,732

Subscriptions Paid 22,156 39,109

Salaries and Wages 54,934 189,873

Financial Services 11,393 17,000

Audit 1,100 2,300

Annual Report 3,161 7,343

Depreciation 1,702 2,507

Legal 3,589 35,419

Rental 6,579 11,204

Website Development 7,001 17,554

Sponsorship Allocated to Regions 199,940 175,534

Other Expenses 8,366 38,988

Total Expenses 376,040 872,740

Surplus/(Deficit) for the Year 20,130 36,174

Note: 2015/16 financial year is the first with Family Works New Zealand operating as a separate entity from Presbyterian Support New Zealand, explaining the change in income and expenditure from previous years.

The information featured has been extracted from the Performance Report which is available in full on our website ps.org.nz

For and on behalf of Presbyterian Support New Zealand (Incorporated) 21 September 2016

“ “

Maitland ManningNational Council ChairPresbyterian Support NZ

Taone O’ReganNational Executive AdministratorPresbyterian Support NZ

16 PSNZ ANNUAL REPORT 2016

For more information visits us online ps.org.nz enliven.org.nz

Presbyterian Support New ZealandPO Box 2174 Wellington 6140 Ph 04 473 5025

Presbyterian Support NorthernPO Box 99890 Newmarket Auckland 1149 Ph 09 520 8600 psn.org.nz

Presbyterian Support East CoastPO Box 8119 Havelock North 4157 Ph 06 877 8193 psec.org.nz

Presbyterian Support CentralPO Box 12706, Thorndon Wellington 6144 Ph 04 439 4900 psc.org.nz

Presbyterian SupportUpper South IslandPO Box 13171 Armagh Christchurch 8141 Ph 03 366 5472 psuppersouth.org.nz

Presbyterian Support South CanterburyP O Box 278 Timaru 7940 Ph 03 687 7945 pssc.org.nz

Presbyterian Support OtagoPO Box 374 Dunedin 9054 Ph 03 477 7115 psotago.org.nz

Presbyterian SupportSouthlandPO Box 314 Invercargill 9840 Ph 03 211 8200 pss.org.nz