Upload
others
View
3
Download
0
Embed Size (px)
Citation preview
1
Annexure 1
BIBLIOGRAPHY
Accor (2009), “Accor: Reward to Engage: Rewards, Benefits and Employee Engagement” in Today’s
Organizations and at http://engagement.accorservices.co.uk/website/employee-engagement-
whitepaper-form.html. Accessed 1 July 2009.
Albornoz, C., and Shuck, B. (2008). Exploring the Psychology of Interest. Journal of Genetic
Psychology, 169(2), 199-204.
Agri marketing, (2007), “The scoop on recruiting Employee Engagement”, pp.11 retrieved from
www.agcareers.com
Ahuja, K.K. (1995). Management and Organization, Management and Organization.
Amos, T. L., Ristow, A., Ristow, L., and Pearse, N. J. (2009) Human Resource Management (3rd ed.),
Cape Town: Juta Academic.
Anonymous. (2005). What does employee engagement look like? The Business Communicator, 5(8), 1-
2.
Ansoff, I. (1965). Corporate Strategy, McGraw-Hill, London.
Appelbaum, S. H., Carrière, D., Chaker, M. A., Benmoussa, K., Elghawanmeh, B. and Shash, S. (2009).
RX for excessive turnover: Lessons in communicating a vision (part 1). Industrial and
Commercial Training, 41(5), 238-247.
Arnold, K. A., Turner, N., Barling, J., Kelloway, E. K. and McKee, M. C. (2007). Transformational
leadership and psychological well-being: The mediating role of meaningful work. Journal of
Occupational Health Psychology, 12(3), 193-203.
Ashkenas, R. (2012), “Managers don't really want to innovate” Harvard Business Review. Retrieved
from http://blogs.hbr.org/ashkenas/2012/05/managers-dont-reallywant-to-i.html
Ashwathappa, K. (2001). Organizational Behaviour, Himalaya Publishing House.
Attridge, M. (2009). Measuring and managing employee work engagement: A review of the research and
business literature. Journal of Workplace Behavioral Health, 24(4), 383-398.
Avery, D. R., McKay, P. F. and Wilson, D. C. (2007). Engaging the aging workforce: The relationship
between perceived age similarity, satisfaction with coworkers, and employee engagement.
Journal of Applied Psychology, 92(6), 1542-1556.
2
Babcock-Roberson, M. E., and Strickland, O. J. (2010). The Relationship between Charismatic
Leadership, Work Engagement, and Organizational Citizenship Behaviors. The Journal of
Psychology, 144(3), 313-326.
Bakker, A.B., Emmerik, H.V., and Euwema, M.C. (2006). Crossover of Burnout and Engagement in
Work Teams. Work and Occupations, 33(4), 464-489.
Balain, S., and Sparrow, P. (2009). Engaged to Perform: A new perspective on employee engagement:
Executive Summary, Lancaster University Management School.
Barclays (2008), “Definition”, www.business.barclays.co.uk
Bass, B. M. (1985). Leadership and Performance Beyond Expectations, New York: Free Press.
Bass, B. M. (1998). Transformational Leadership: Industry, Military, and Educational Impact, Mahwah,
NJ: Erlbaum.
Bates, S. (2004). Getting engaged. HR Magazine, 49(2), 44-51.
Baumruk, R. (2006). Why managers are crucial to increasing engagement. Strategic HR Review, 24-27.
Beckhard, R. (1969). Organization Development: Strategies and Models, Addison – Wesley Publishing
Company Massachusetts.
Bennis, W. (2002). Towards a “Truly” Scientific Management: The Concept of Organization Health.
Reflections, 4(1), 13.
Bernard, C.I. (1938). Functions of the executive, Cambridge Mass, Harvard University Press.
Best Companies (2009), “Workplace Insight Tool”, retrieved from
www.bestcompanies.co.uk/AboutWIT.aspx
Bhatnagar, J. (2007). Talent management strategy of employee engagement in Indian ITES employees:
key to retention. Employment Relations, 29(6), 640-663.
Bhatnagar, J. (2008). Managing capabilities for talent engagement and pipeline development. Industrial
and Commercial Training, 40(1), 19-28.
Blessing White. (2008). The State of Employee Engagement, The Blessing White.
Blizzard, R. (2005), “Nurturing Hospital Employee Engagement: Registered Nurses”, retrieved from
Gallup Poll News Service, July 19, 2005 , www.gallup.com
Boxall, P. and Macky, K. (2008). Employee experiences of high-performance work systems: An analysis
of sectoral, occupational, organisational and employee variables. New Zealand Journal of
Employment Relations, 43101, 33(1).
3
Boxall, P. and Purcell, J. (2003). Strategy and Human Resource Management, Basingstoke, Palgrave
McMillan.
Boyle, S. (2007). Impact of Changes in Organizational Structure on Selected Key Performance Indicators
for Cultural Organizations. International Journal of Cultural Policy, 13 (3), 319-334.
Brandi, J. (2005), “9 ways to keep employees engaged”, www.9WaystoKeepEmployeesEngaged.html.
Bryson, J., Pajo, K., Ward, R., and Mallon, M. (2006). Learning at work: Organizational affordances and
Individual Engagement. Journal of Workplace Learning, 18(5), 279-297.
BT (2008), “Employee Engagement”, retrieved from
www.btplc.com/Societyandenvironment/Ourapproach/Sustainabilityreport/section.aspx
Buchanan, Leigh. (2004). The Things They Do for Love. Harvard Business Review, 12, 19(2).
Buckingham, M. (2004). Enhancing employee engagement. HR Focus, 81(10).
Buckingham, M., and Coffman, C. (1999). First Break All the Rules, Simon and Schuster.
Burke, R.J., and Cooper, C.L. (2004). Leading in Turbulent Times, Blackwell, Oxford.
Burke, R.J., and Cooper, C.L. (2005). Human Resources Management: Challenges and New Directions,
Routledge, London.
Cameron, K. (1978). Measuring organizational effectiveness in institutions of higher education.
Administrative Science Quarterly, 23, 604-632. http://dx.doi.org/10.2307/2392582.
Campbell, J. (1977). Nature of Organizational effectiveness in new perspectives on organizational
effectiveness, P.S.Goodmann and J.M.Pennings and Associates (ed), Sn Francisco.
Carnall, C.A. (2003). Managing change in organizations, 4th ed, Harlow: Prentice Hall. Cetin and Cerit.
Cartwright, S., and Holmes, N. (2006). The meaning of work: the challenge of regaining employee
engagement and reducing cynicism. Human Resource Management Review, 16, 199-208.
Catteeuw, F., Flynn, E., and Vonderhorst, J. (2007). Employee engagement: boosting productivity in
turbulent times. Organization Development Journal, 25(2), 151- 157.
Chalofsky, N. and Krishna, V. (2009). Meaningfulness, Commitment, and Engagement: The Intersection
of a Deeper Level of Intrinsic Motivation. Advances in Developing Human Resources, 11(2),
189-203.
Chartered Institute of Personnel and Development (CIPD) (2006), “Reflections on employee
Engagement: Change agenda”, London: CIPD. Available at http://www.cipd.co.uk/changeagendas
[retrieved on 6 March 2007]
4
Chartered Institute of Personnel and Development (CIPD). (2006). Working Life: Employee attitudes and
engagement, CIPD -Research Report.
Chartered Institute of Personnel and Development (CIPD) (2007), “Employee engagement”. Available
online at: http://www.cipd.co.uk/subjects/empreltns/general/empengmt.htm?IsSrchRes=1
[retrieved on 6 March 2007]
Cleland, A., Mitchinson, W., and Townend, A. (2008). Engagement, Assertiveness and Business
Performance – A New Perspective, Ixia Consultancy Ltd.
Conference Board. (2006). Employee Engagement: A review of current research and its implications,
The Conference Board.
Corace, C. J. (2007). Engagement- enrolling the quiet majority. Organization Development Journal,
25(2), 171-175.
Corporate Leadership Council (2008). Improving Employee Performance in the Economic Downturn,
Corporate Executive Board.
Corporate Leadership Council. (2004). Driving employee performance and retention through
engagement: A quantitative analysis of the effectiveness of employee engagement strategies,
Washington, DC: Corporate Executive Board.
Crabtree, S. (2005). Engagement Keeps the Doctor Away, Gallup Management Online Journal.
Craig, E. and Silverstone, Y. (2010). Tapping the power of collective engagement. Strategic HR Review,
9(3), 5-10.
Crawford, N. (2006). Managing Employee Engagement. Canadian Manager, Canadian Institute of
Management, 17-18.
Cropanzano, R. and Mitchell, M.S. (2005). Social exchange theory: an interdisciplinary review. Journal
of Management, 31, 874-900.
Crush, P. (2007). Rules of engagement. Human Resources, 40-42.
Csikszentmihalyi, M. (1990). Flow: The psychology of optimal experience, New York: Harper.
Daft, R.L. (1995). Organization theory and design, St. Paul: West Publishing.
Demerouti, E., and Schaufeli, W.B. (2007). The role of job and personal resources. International Journal
of Stress Management, 14(2), 121-141.
Demourouti, E., Bakker, A.B., Nachreiner, F. and Schaufeli, W.B. (2001). The job demands resources
model of burnout. Journal of Applied Psychology, 86, 499-512.
5
Development Dimensions International (DDI) (2005), Whitepaper-“Driving Employee Engagement”,
Retrieved August 1, 2005, from www.ddiworld.com.
Dewhurst, M., Guthridge, M., and Mohr, E. (2010). Motivating people: Getting beyond money.
McKinsey Quarterly, 1, 12-15.
DiPietro and Pizan. (2007). Employee alienation in the quick service restaurant industry. Journal of
Hospitality & Tourism Research, 32(1), 1-18.
Dittrich, C. (2007). Bangalore: Globalization and Fragmentation in India’s High-tech-Capital. ASIEN,
45-58.
Dulye & Co (2006), “5 Ways to Keep New Hires Engaged”, www.lmdulye.com
Edmondson, A. (1999). Psychological safety and learning behaviour in work terms. Administrative Work
Quarterly, 44, 350-383.
Ellis, Christian, M. and Sorensen, A. (2007), “Assessing employee engagement: the key to improving
productivity”, Perspectives, Vol. 15 no 1 January 2007. Available at
http://www.sibson.com/publications/perspectives/Volume_15_Issue_1/ROW.cfm
Etzioni, A. (2003). Modern Organizations, PHI Pvt. Ltd.
Federman, B. (2009). Employee Engagement, New York, Jossey-Bass.
Flade, P. (2003), “Great Britain’s Workforce Lacks Inspiration”, Gallup Press,
http://gmj.gallup.com/content/9847/Great Britains Workforce Lacks Inspiration.aspx
Fleming, J. H., and Asplund, J. (2007). Human sigma, New York: Gallup Press.
Fleming, J.H., Coffman, C., and Harter, J.K. (2005). Manage your Human Sigma. Harvard Business
Review, 83(7), 106-115.
Fox, A. (1974). Beyond Contract: Work, Power and Trust Relationships, Faber and Faber, London.
Frank, F. D., Finnegan, R. P. and Taylor, C. R. (2004). The race for talent: Retaining and engaging
workers in the 21st Century. Human Resource Planning, 27(3), 12-25.
Fredrickson, B.L., Cohn, M.A., Coffey, K.A., Pek, J., and Finkel, S.M. (2008). Open hearts builds lives:
Positive emotions, induced through meditation, build consequential personal resources. Journal
of Personality and social psychology, 95, 1045-1062.
Freeney, Y, and Tiernan, J. (2009). Exploration of the facilitators of and barriers to work engagement in
nursing. International Journal Of Nursing Studies, 46(12), 1557-1565.
6
French, W.L. (2002). Organization Development: Behavioral Science Interventions for Organization
Improvement, Prentice Hall, New Jersey.
Futures Laboratory (2004), “Collaborative Futures: recruitment, work and the changing nature of the
global organization”, retrieved from www.thefuturelaboratory.com/ pdf
Gallup. (2006). Engagement predicts earnings per share, Gallup Organization.
Gallup (2006), “Gallup study: engaged employees inspire company innovation”, national survey finds
that passionate workers are most likely to drive organizations forward, The Gallup Management
Journal, http://gmj.gallup.com/content/24880/Gallup-Study-Engaged-Employees Inspire-
Company.aspx
Galt, T. (2005). Falling in love (with work) all over again. Globe and Mail, 1-8.
Gatenby, M., Rees, Soane, C. E., and Truss, C. (2009). Employee engagement in context, Chartered
Institute of Personnel and Development : London.
Georgopolous and Tannenbaum (1957). A study of Organizational Effectiveness. American Sociological
Review, 22(5), 534-540.
Gibbons, J. (2006). Employee Engagement: A Review of Current Research and Its Implications, New
York: The Conference Board.
Gigliotti, L. (1987). An adaptation of Cameron's model of organizational effectiveness at the academic
departmentlevel in two-year community colleges, PhD theses. Syracuse University.
Glen, C. (2006). Key skills retention and motivation: the war for talent still rages and retention is the
high ground. Industrial and Commercial Training, 38(1), 37-45.
Gong, Y. and Chang, S. (2008). Institutional antecedents and performance consequences of employment
security and career advancement practices: Evidence from the People's Republic of China.
Human Resource Management, 47(1), 33-48.
Gonzalez-Roma, V., Schaufeli, W.B., Bakker, A.B., and Lloret, S. (2006). Burnout and work
engagement: independent factors or opposite poles? Journal of Vocational Behavior, 68, 165-74.
Gopal, A. (2004). Flawed assumptions can defeat your business: What an Indian cricket star’s disastrous
turn as a team captain tells us about selecting and developing employees. The Gallup
Management Journal Online, 1-4.
Graen, G.B. (2008). Enriched engagement through assistance to systems’ change: a proposal. Industrial
and Organizational Psychology, 1, 74-75.
Greenberg. J. (2004). Increasing employee retention through employee engagement, Alphameasure
Incorporated Publication.
7
Gretchen, H. (2005). Maintaining Employee Engagement when communicating difficult issues.
Communication World, 25-27.
Griffin,B.L., Hall, N., and Watson, N. (2005). Health at work in small and medium sized enterprises
Issues of engagement. Journal of Workplace Learning, 18(3), 141-156.
Gruman, J. A. and Saks, A. M. (2011). Performance management and employee engagement. Resource
Management Review, 21, 123-136.
Gupta, S.K. (2008). Organizational Behavior, Kalyani Publishers.
Hales, C. (2005). Rooted in Supervision, Branching into Management: Continuity and Change in the
Role of First Line Managers. Journal of Management Studies, 42 (3), 471-507.
Harris, L.L. (2006). The Relationship of Leaderships’ Communication to Employee Engagementnd
Intent to Stay. University of Minnesota, USA (published thesis).
Harter, J. K., and Schmidt, F. L. (2002). Employee engagement, satisfaction, and business-unit-level
outcomes: A meta-analysis, Lincoln, NE: The Gallup Organization.
Harter, J.K., Hayes, T.L., and Schmidt, F.L. (2002). Business-Unit- Level Relationship between
Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis.
Journal of Applied Psychology, 87(2), 268-279.
Hay Group. (2001). Engage Employees and Boost Performance, Hay Group.
Healthcare Financial Management Association (2011). Open workspace environment improves
employee engagement. HFM Magazine, 65(10), 30.
Heaps, G. (2007). Enhancing employee engagement through employee feedback. Workspan, 55.
Heger, B.K. (2007). Linking the Employment Value Proposition (EVP) to Employee Engagement and
Business Outcomes: Preliminary Findings from a Linkage Research Pilot Study. Organization
Development Journal, 25(2), 121- 132.
Heintzman, Ralph and Brian, M. (June/July 2006), “People, service and trust: links in the public sector
service value chain”, Canadian Government Executive. Available online at http://www.hrma-
agrh.gc.ca/veo-bve/publications/atricle_e.asp [6 March 2007]
Hemdi, M.A. and Nasurdin, A.M. (2008). Investigating the influence of organizational justice on hotel
employees’ organizational behavior intentions and turnover intentions. Journal of Human
Resources in Hospitality and Tourism, 7(1), 1-23.
Henson, G. (1992). Joining forces. Management Education Development, 22 (3), 201-207.
Hewitt Associates. (2000). The Road to world class, Chicago:IL.
8
Higgs, M. (2007). Building employee engagement. Henley Manager Update, 18(2), 31-42.
Hoover, G. (2005). Maintaining Employee Engagement when communicating difficult issues.
Communication World, 22-27.
Howard Adler, H. (2012), “Should we really care if our employees are Happy or Satisfied?”
http://scitechnol.com/2324-9129/2324-9129-1-e104.php?article_id=221#
IDeA (2008), “What is Employee Engagement?”, Retrieved from
www.idea.gov.uk/idk/core/page.do?pageId=8407178
Ipsos Mori (2008), “Employee Relationship Management- Employee
Engagement”,www.ipsosmori.com/researchspecialisms/loyalty/youremployees/engagement.ashx
Ixia (2008), “Meaning of employee engagement”, retrieved from http://www.ixia-uk.co.uk/Employee-
Engagement.aspx
John Bisaha, J., and Blizzard, R. (2005), “Employee engagement Higher at Religious Hospitals”
http://www.gallup.com/poll/17884/Employee-Engagement-Higher-Religious-Hospitals.aspx
Johnson, G. (2004). Otherwise engaged. Training, 41(10), 4.
Johnson, M. (2004). The new rules of engagement: life‐work balance and employee commitment, The
Chartered Institute of Personnel and Development.
Jones, J.R., and Harter, J.K. (2005). Race Effects on the Employee Engagement-Turnover Intention
Relationship. Journal of Leadership & Organizational Studies, 11(2), 78.
Joo, B. K., & McLean, G. N. (2006). Best employer studies: a conceptual model from a literature review
and a case study. Human Resource Development Review, 5, 228-257.
Joyce, L.J. (2004). Becoming an employer of choice: make your organization a place where people want
to do great work, The Chartered Institute of Personnel and Development.
Judge, T.A., Thoresen, C.J., Bono, J.E., and Patton, G K. (2001). The job satisfaction job performance
relationship: a qualitative and quantitative review. Psychological Bulletin, 127, 376-407.
Kahn, W.A. (1990).Psychological conditions of personal engagement and disengagement at work.
Academy of Management Journal, 33(4), 692-724.
Kahn, W.A. (1992). To be full there: psychological presence at work. Human Relations, 45, 321-49.
Karen, W. (2009). A Survey of Employee Engagement, University of Missouri – Columbia.
Katzenbach, J.R. (2000). Peak Performance: Aligning the Hearts and Minds of Your Employees, Harvard
Business School Press, Boston.
9
Keers, C. (2007). Using Appreciative Inquiry to measure Employee Engagement. Strategic HR Review,
6(2), 10-11.
Kenexa. (2008). Engaging The Employee: A Kenexa Research Institute World Trends Report, Kenexa
Research Institute.
Kennedy, E. and Daim, T.U (2010). A strategy to assist management in workforce engagement and
employee retention in the high tech engineering environment. Evaluation and Program
Planning, 33(4), 468-76.
Ketter, P. (2008). The Big deal about employee engagement. T+ D, 62(1), 45-49.
Koyuncu, M., Burke, R.J., and Fiksenbaum, L. (2006). Work Engagement among women managers and
Professionals in a Turkish bank –Potential antecedents and consequences. Equal Opportunities
International, 25(4), 299-310.
Krueger, J. and Killham, E. (2007). The Innovation Equation. Gallup Management Journal
Kumar, R. (2002). Building Organizational Effectiveness Through a sound HRM. IBA Bulletin.
Kushner, Roland J. (2000). Guide for Assessing Organizational Effectiveness in National Societies, A
Resource for Organizational Development Facilitators in the International Red Cross / Red
Crescent Movement Washington, DC: American Red Cross International Services Department.
Laschinger H.K.S., Finegan, J., Shamian, J. and Wilk, P. (2004). A longitudinal analysis of the impact of
workplace empowerment on work satisfaction. Journal of Organizational Behaviour, 25, 527-
545.
Lawles, D. (1972). Effective Management- Social and Psychological Approach, Englewood Cliffs, NJ
Prentice Hall.
Leidich, K. (2011), “A case against employee engagement” Humantelligence. Retrieved June 10, 2012,
from http://www.humantelligence.com/2011/02/04/happiness-and-employee-engagement/Liu,
Lepak, Takeuchi, and Sims, 2003
Levinson, E. (2007), “Authentic CSR Creates Higher Employee Engagement”,
www.interactionassociates.com/ideas/2007/08/authentic_csr_creates_higher_employee_
engagement_php
Levinson, E. (2007), “Developing High Employee Engagement Makes Good Business Sense”,
www.interactionassociates.com/ideas/2007/05/developing_high_employee_
engagement_makes_good_business_sense.php
Likert, R. (1967). Human Organization- Its Management and value, McGraw Hill Book Company, New
York.
10
Little, B., and Little, P. (2006). Employee Engagement: Conceptual Issues. Journal of organizational
culture, communication and conflict, 10(1), 111.
Locke, E. A., and Taylor, M. S. (1990). Stress, coping and the meaning of work, Brief & W. Nord (Eds.),
Meanings of occupational work. Lexington, MA:Lexington Books.
Lockwood, N.R. (2007). Leveraging Employee Engagement for Competitive Advantage: HR’s Strategic
Role. HR Magazine SHRM, Research Quarterly, 52(3), 1.
Lohman, M.C. (2006). Factors influencing teachers’ engagement in informal learning activities. Journal
of Workplace Learning, 18(3), 141-156.
Lucey, J.N. Bateman and Hines, P. (2005). Why major lean transitions have not been sustained.
Management Services. Management Services, 49(2), 9-14.
Luthans, F., and Peterson, S.J. (2002). Employee Engagement and manager self-efficacy:
Implementations for managerial effectiveness and development. The Journal of Management
Development, 21(5), 376-387.
Lynch, R. (2005). Corporate Strategy, Prentice Hall, UK (4th edition).
Macey, W. H. (2006). Towards a definition of engagement, Society for Industrial and Organizational
Psychology 21st Annual Conference, Dallas, TX.
Macey, W. H. and Schneider, B. (2008). The meaning of employee engagement. The International
Journal of Human Resource Management, 18(5), 745-768.
Macey, W. H., Schneider, B., Barbera, K. M., and Young, S. A. (2009). Employee engagement: Tools for
analysis, practice, and competitive advantage, S. G.Rogelberg (Ed.). Malden, WA: Wiley-
Blackwell, John Wiley & Sons, Inc.
Macey, W.H. and Schneider, B. (2008). The meaning of employee engagement. Industrial and
Organizational Psychology, 1, 3-30.
MacLeod, D., and Clarke, N. (2009). Engaging for Success: enhancing performance through employee
engagement, Scottish Government
Maitland, R. (2007). Support for company strategy is essential to employee engagement. People
Management, 48.
Malik, Prof. Dr. Muhammad Ehsan Malik; Ghafoor, Muhammad Mudasar and Naseer, Salman (2011)
“Organizational Effectiveness: A Case Study of Telecommunication and Banking Sector of
Pakistan, Far East Journal of Psychology and Business, Vol. 2 No 1, January 2011.
Martin, G., and Hetrick, S. (2006). Corporate Reputations, Branding and People Management: A
Strategic Approach to HR, Butterworth Heinemann.
11
Martins, E. and Terblanche, F. (2003). Building Organizational Culture that Stimulates Creativity and
Innovation. European Journal of Innovation Management, 6 (1), 64-74.
Masarech, M.A. (2004). Enthused and In Gear…Ingredients for Employee Engagement. The Canadian
Manager, 29(4), 18.
Maslach, C., Schaufelli, W.B., and Leiter, M.P. (2001). Job burnout. Annual Review of Psychology, 52,
397-422.
Maslow, A. H. (1970). Motivation and Personality, New York: Harper & Row.
May, D.R., Gilson, R.L., and Harter, L.M. (2004). The psychological conditions of meaningfulness,
safety and availability and the engagement of the human spirit at work. Journal of Occupational
and Organizational Psychology, 77, 11-37.
McBain, R. (2006). Employee engagement – the emergence of a new construct. Henley Manager
Update, 17(4), 21-32.
McCann, J. (2004). Organizational effectiveness: Changing concepts for changing environments. Human
Resource Planning, 27(1).
Medlin, B., and Green Jr, K. W. (2009). Enhancing performance through goal setting, engagement and
optimism. Journal of Industrial Management & Data Systems, 109 (7), 943–956.
Meisinger, S. (2008). Management holds key to employee engagement. T+ D, 53(2), 8.
Melcrum Publishing. (2005). Employee Engagement: How to build a high-performance workforce, An
independent Melcrum Research Report Executive Summary.
Melcrum. (2007). The Practitioner’s Guide to: essential techniques for employee engagement, Melcrum
Publishing Limited.
Mercer (2007), “Exploring the Global Drivers of Employee Engagement”, retrieved from
www.mercer.com/referencecontent.htm?idContent=1281670
Mercer LLC (2008). The Engagement Dance. Industry Week- Facilities and Operations, 24.
Michael, M. (2005), “High cost of disengaged employees”, Victoria: Swinburne University of
Technology. Available http://www.swinburne.edu.au/corporate/industrysolutions/ee/reports pdf
[retrieved on 6 March 2007]
Moorcroft, D. (2006), “Realizing RBC’s new vision for employee communications”, IN Strategic
Communication Management Volume 10, Issue 6, October/November 2006. Available online at
http://www.melcrum.com/articles/vision_at_RBC.shtml [retrieved on 6 March 2007]
12
Morgan, L. (2004), “Driving Performance and Retention through Employee Engagement”,
www.lloydmorgan.com/PDF/Drivingpercent20Performancepercent20andpercent20Retentionperc
ent 20Throughpercent20Employeepercent20Engagement.pdf
Neufeld, J.E., Heather, N. Rasmussen, H.N., SLopez, S.J., Jamie, A. Ryder, J.A., Magyar-Moe, .L., Ford,
A.I., Edwards, L.M., and Bouwkamp, J.C. (2006). The Engagement Model of Person-
Environment Interaction. The Counseling Psychologist, 34(2), 245-259.
NHS National Workforce Projects. (2007). Maximizing Staff Engagement: planning for a 21st century
workforce, NHS National Workforce Projects.
O’Brien, A.T., S. Alexander Haslam, A.S., Jolanda, J., Humphrey, L., O’Sullivan,L., Postmes, T.,
Eggins, R., and Reynolds, K.J. (2003). Cynicism and disengagement among devalued employee
groups: the need to ASPIRe. Career Development International, 9(1), 28-44.
Oliver, J. (2009). Culture Change and Employee Engagement: Overall Outcomes, Programmes, Team
Enterprise Solutions.
Ott, B., Blacksmith, N. and Royal, K. (2007), “Job seekers ask: who’s the boss?”, The Gallup
Management Journal, http://gmj.gallup.com/content/103114/Job Seekers Ask Whose
Boss.aspx?version=print
Paauwe, J. and Boselie, P. (2005). HRM and performance: what’s next? Human Resource Management
Journal, 15(4), 68–83.
Peacock, L. (2008), “Staff suggest ways to boost engagement during economic Downturn”, Personnel
Today www.personneltoday.com/articles/2008/10/07/47780/staff suggest ways to boost
engagement during economic downturn.html
Pech, R., and Slade, B. (2006). Employee disengagement: is there evidence of a growing problem?
Handbook of Business Strategy, 21-25.
Penna (2006), “Meaning at Work”, Research Report, www.epenna.com/newsopinion/research.aspx
People Management (2008), “Employee engagement” white paper commissioned by IXIA, Personnel
Today, www.personneltoday.com/articles/2008/09/15/47511/employee engagement white paper
commissioned by ixia.html
Peters, T., and Waterman, R. (1982). In Search of Excellence, New York, London: Harper & Row.
PHRPS Research Committee (2002), “The Relationship Between Employee Engagement and
Productivity”, retrieved from www.phrpg.org/research.html
Pont, J. (2004). Are they really ‘On the Job’? Potentials, 37, 32.
13
Punjaisri, K. and Wilson, A. (2008). How to generate and maintain employee engagement –The crucial
role of internal communications, training and recruitment. Human Resource Management
International Digest, 16(3), 5-7.
Purcell, J., and Boxal, P. (2003). Strategy and Human Resource Management (Management, Work and
Organizations), Palgrave Macmillan, UK.
Quinn and Cameron. (1983). Organizational Life Cycles and the Criterion of Effectiveness, Hall Inc.,
Englewood Cliffs, New Jersey.
Quinn, R.E. and Rohrbaugh, J. (1983). A spatial model of effectiveness criteria: Towards a competing
values approach to organizational analysis. Management Science, 29, 363-377.
Readership Institute (2004), “Concepts of employee engagement”, available from,
www.readership.org/new_readers/data/employee_engagement
Reddin, W.J. (1970). Managerial Effectiveness, McGraw Hill, New York.
Richman, A. L., Civian, J. T., Shannon, L. L., Hill, E. J., and Brennan, R. T. (2008). The relationship of
perceived flexibility, supportive worklife policies, and use of formal flexible arrangements and
occasional flexibility to employee engagement and expected retention. Community, Work &
Family, 11(2), 183-197.
Right Management. (2006). Measuring True Employee Engagement, Right Management: Philadelphia.
Robinson, D. (2007). Engagement is marriage of various factors at work, Thought Leaders.
Robinson, D., Hooker, H., and Hayday, S. (2007). Engagement: The Continuing Story, Institute for
Employment Studies.
Robinson, D., Perryman, S., and Hayday, S. (2004). The Drivers of Employee Engagement, Institute for
Employment Studies, Brighton.
Roffey Park Institute (2008), report on “Employee Engagement” retrieved from
www.roffeypark.com/SiteCollectionDocuments/engagementpercent20diagnosticpercent20flyer.
Rothbard, N.P. (2001). Enriching or depleting? The dynamics of engagement in work and family roles.
Administrative Science Quarterly, 46, 655-84.
Rurkkhum, S. and Barlett, K.R. (2012). The relationship between employee engagement and
organizational citizenship behavior in Thailand. The relationship between employee
engagement and organizational citizenship behavior in Thailand, 15,157-174.
Saks, A.M. (2006). Antecedents and Consequences of Employee Engagement. Journal of Managerial
Psychology, 21 (7), 600-619.
14
Satmetrix Systems (2006), “How to Calculate Your Score”,www.netpromoter.com/np/calculate.jsp
Schaufeli, W. B., and Bakker, A. B. (2004). Job demands, job resources, and their relationship with
burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293-
315.
Schaufeli, W.B., Bakker, A.B., and Salanova, M. (2006). The measurement of work engagement with a
short questionnaire. Educational and Psychological Measurement, 66(4), 701-716.
Schaufeli, W.B., Salanova, M., Gonzalez- Roma. V., and Bakker, A.B. (2002). The measurement of
engagement and burnout: a two sample confirmatory factor analytic approach. Journal of
Happiness Studies, 3, 71-92.
Schein, E.H. (1979). Organizational Psychology, Prentice Hall of India, New Delhi.
Schmidt, F. (2004), “Workplace well-being in the public sector – a review of the literature and the road
ahead for the Public Service”, Human Resources Management Agency of Canada. Ottawa:
PSHRMA. Available online at http://www.hrma-agrh.gc.ca/hr-
rh/wlbpseeoppfps/documents/WorkplaceWell-Being.pdf [retrieved on 6 March 2007]
Schneider, B., Macey, H., Barbera, M. and Martin, N. (2009). Driving customer satisfaction and financial
success through employee engagement. People and Strategy, 32(2), 22-27.
Schulman, S. (2007). Crossing the generational divide: engaging young employees in your organization.
Development and Learning in Organizations, 21(2), 7-9.
Schwartz, T. (2010) “Six secrets to creating a culture of innovation” Harvard Business Review.
Retrieved from http://blogs.hbr.org/schwartz/2010/08/six-secretsto-creating-a-cult.html
Scott Cohen’s (2007), “Engaging and Retaining Staff - Prioritizing Employee Engagement Initiatives”,
www.CEOOnline-Engaging & Retaining Staff - Prioritizing Employee Engagement
Initiatives.html, 2007.
Scottish Executive Social Research (2007), “Employee engagement in the Public Sector: a review of
literature”, www.scotland.gov.uk/Publications/2007/05/09111348/3
Seijts, G.H., Crim, D. (2006), “What engages employees the most or, the ten C’s of employee
engagement”, Ivey Business Journal Online, [email protected]
Seppälä, P., Mauno, A. S., Feldt, Á.T., Hakanen, J., Kinnunen, U., Tolvanen, T., and Schaufeli, W.B.
(2008). The construct validity of the Utrecht work engagement scale: multisampling and
longitudinal evidence. Journal of Happiness Studies, 10(4), 459-481.
Shaw, K. (2005). An engagement strategy process for communicators. Strategic Communication
Management, 9(3), 26-29.
15
Sibson, S. (2006), “Rewards of work study”, The Segal Group. Retrieved November 2, 2008, from
http://www.segalsibson.com/publications/surveysandstudies/2006ROWno1.pdf
Simpson, R.M. (2009). Engagement at Work: A Review of the Literature. International Journal of
Nursing Studies, 46, 1012–1024.
Sinclair, A., Smith, R.G., and Hennessy, J. (2008). The Management Agenda, Roffey Park Institute.
Sirota, D., Mischkind, L.A., and Meltzer, M.I. (2005). The Enthusiastic Employee: How Companies
Profit by Giving Workers What They Want, Wharton School Publishing, Philadelphia.
Siu, O., Lu, J., Brough, P., Lu, C., Bakker, A.B., Kalliath, T., O’Driscoll, M., Phillips, D.R., Chen, W.,
Lo, D., Sit, C., and Shi, K. (2010). Role resources and work-family enrichment: The role of
work engagement. Journal of Vocational Behaviour, 77, 470-480.
Skapinker, M. (2005). Money can’t make you happy, but being in a trusted team Can. Financial Times.
Slatten, T., and Mehmetoglu, M. (2011). Antecedents and effects of engaged frontline employees: A
study from the hospitality industry. Managing Service Quality, 21(1), 88-107.
Smith, J.J. (2007), “Firms committed to corporate social responsibility held high by employees”, Society
for Human Resource Management http://sirota.com/articles/SHRM_Online_May_2007.pdf
Smith, J. L. (2010). The rules of employee engagement: Management needs to take action to improve
employee engagement. Quality, 49(6).
Smyth, J. (2007). Employee engagement – its real essence. Human Resource Management International
Digest, 15(7), 11-13.
Soldati, P. (2007), “Employee engagement: what exactly is it?”, retrieved from
www.managementissues.com/2007/3/8/opinion/employee engagement what exactly is it.asp
Sonnentag, S. (2003). Recovery, work engagement, and proactive behavior: a new look at the interface
between non work and work. Journal of Applied Psychology, 88(3), 518-528.
Souza, C.D.M. Wildermuth and Pauken, P.D. (2008). A perfect match: decoding employee engagement
– Part I: Engaging cultures and leaders. Industrial and Commercial Training, 40(3), 122-128.
Stahl, G. K., Chua, C. H., Caligiuri, P., Cerdin, J.-L. and Taniguchi, M. (2009). Predictors of turnover
intentions in learning-driven and demand-driven international assignments: the role of
repatriation .concerns, satisfaction with company support, and perceived career advancement
opportunities. Human Resource Management, 48, 89-109.
Stairs, M. (2005). Work happy: Developing employee engagement to deliver competitive advantage.
Selection and Development Review, 21(5), 7-11.
16
Stairs, M., Galpin, M., Page, N., and Linley, A. (2006). Retention on a knife edge: The role of employee
engagement in talent management. Selection & Development Review, 22(5), 19-23.
Steers, R. (1975). Problems in the Measurement of Organizational Effectiveness. Administrative Science
Quarterly, 20, 546- 548.
Steers, R.M. (1975). Organizational Effectiveness – A behavioral view, Good year Publishing Company,
California.
Storey, J., Wright, P.M., and Ulrich, D. (2008). The Routledge Companion, Strategic Human Resource
Management.
Suff, R. (2008). Vodaphone’s entertaining employee engagement strategy. IRS Employment Review, 896.
Sundaray, B.K. (2011). Employee engagement: A driverof organizational effectiveness. European
Journal of Business and Management, 3(8), 53-59.
Tamkin, P., Cowling, M., and Hunt, W. (2008). People and the Bottom Line Report, Institute for
Employment Studies.
Tasker, J. (2004), “Engagement equals productivity”, Personnel Today, retrieved from
www.personneltoday.com/articles/2004/10/05/25904/engagement equals productivity.html
The Chief Editor. (1993). Organizational Effectiveness, CDM Publications.
Thomas, A., and Diarmid, A.M. (2004). Encouraging employee engagement. CMA Management, 78(4),
14.
Thompson, J. (2007), “Training Supervisors to be Leaders: A Missing Element in Efforts to Improve
Federal Performance”, www.govexec.com/pdfs/ALI_thompsonreport.pdf
Thompson, S. (2011). Improving staff engagement and patient care: use of novel initiatives. British
Journal of Nursing, 20(18), 1170-1171.
Towers Perrin (2003), “Working today: Understanding what dries employee engagement”, Retrieved on
January 22, 2007, from the Towers Perrin Website:
http://www.towerssperrin.com/tp/Getwebcachedoc?webc=HRS/USA/2003/200309/Talent_2003
Towers Perrin. (2006). Ten Steps to Creating an Engaged Workforce: Key European Findings, Towers
Perrin HR Services.
Towers Perrin. (2006). The ISR Employee Engagement Report, Towers Perrin-ISR.
Townsend, P., and Gebhardt, J. (2006). Employee engagement – completely. HRM International, 16(3),
28.
17
Trahant, B. (2009). Driving better performance through continuous employee engagement. Public
Manager, 38(1), 54-58.
Truss, C., Shantz, A., Soane, E., Alfes, K., and Delbridge, R. (2006). (2013). Employee engagement,
organizational performance and individual wellbeing: Exploring the evidence, developing the
theory. International Journal of Human Resource Management, 24(14), 2657-2669.
Usha Devi, N., Bhargavi,V.R., and Chaya, R. (2007). Organizational effectiveness in IT companies: A
case study. ICFAIN Journal of Management Research, 5(12), 70-79.
Vandenberg, R.J, Richardson, H.A, and Eastman, L.J (1999). The impact of high involvement work
processes on organizational effectiveness. Group and Organization Management, 24(3), 300-
339.
Vinitwatanakhun, M. W. (1998) “Factors affecting organizational effectiveness of nursing institutes in
Thailand” 1-5 [Online] Available:
http://www.journal.au.edu/au_techno/2002/apr2002/article8.pdf
Wagner, S. E. (2006). Staff retention: From “satisfied” to “engaged”. Nursing Management, 37(3), 24-
29.
Walker, H. J., Feild, H. S., Giles, W. F., Bernerth, J. B. and Jones-Farmer, L. A. (2007). An assessment
of attraction toward affirmative action organizations: Investigating the role of individual
differences. Journal of Organizational Behavior, 28(4), 485-507.
Wang, P. and Walumbwa, F. O. (2007). Family-friendly programs, organizational commitment, and
work withdrawal: The moderating role of transformational leadership. Personnel Psychology,
60(2), 397-427.
Waterman, R. Jr., Peters, T., and Phillips, J.R. (1980). Structure is not Organization. Business Horizons,
23(3), 14-26.
Watson Wyatt. (2007). Playing to Win in a Global Economy: Global Strategic Rewards Report and
United States Findings, Watson Wyatt Worldwide.
Watson Wyatt. (2009). Continuous Engagement: The Key to Unlocking the Value of Your People During
Tough Times, Work Europe Survey.
Wayne, P.A. (2008), “The Kenexa Research Institute Reveals Exactly How Engaged Employees Are and
What Exactly is Employee Engagement Means”, http://biz.yahoo.com/iw/080911/043273.html
Wellins, R. and Concelman, J. (2005), “Creating a culture for engagement”, Workforce Performance
Solutions. Retrieved August 1, 2005 from www.WPSmag.com
18
Wellins, R. S., Bernthal, P. and Phelps, M. (2005), “Employee engagement: the key to realizing
competitive advantage”, DDI and at:
http://www.ddiworld.com/pdf/ddi_employeeengagement_mg.pdf [accessed 1 July 2009].
WFC (2008), Study Finds “Critical Keys to Engagement”, Work‐Life
White, M., Hill, S., McGovern, P., Mills, C. (2003). High performance' management practices, working
hours and work-life balance. British Journal of Industrial Relations, 41(2), 175-195.
Whitener, E.M., S.E. Brodt, M.A.Korsgaard and Werner, J.M. (1998). Managers a initiators of trust: An
exchange relationship framework for understanding managerial trustworthy behaviour. Academy
of Management Review, 23, 513-530.
Wiley, J.W., and Legge, M. (2006). Disciplined Action Planning drives Employee Engagement. HR
Planning, 8-12.
Williams, J. H. (2008). Employee engagement. Professional Safety, 53(12), 40-45.
Woodruffe, C. (2006). Employee Engagement- the real secret of winning a crucial edge over your rivals.
British Journal of Administrative Management, 19-22.
www.accenture.com
www.dell.com
www.google.co.in/about/company
www.gs.com
www.hp.com
www.ibm.com
www.jpmorganchase.com
www.oracle.com
www.wikipedia.org/wiki/Bangalore
www.worldbank.org
Xanthopoulou, Bakker, A.M., (2009). Work engagement and financial returns: a diary study on. Journal
of Occupational, 82(1), 183-200.
Xenitelis, M. (2009). Primer: How to improve employee engagement using your CEO. Incentive, 183(1),
26.
19
Yankey, J. A., & McClellan, A. (2003), “The nonprofit board’s role in planning and evaluation. Book
Seven of the BoardSource Governance Series. Quoted in “Nonprofit Organizational
Effectiveness”, Kronkosky Charitable Foundation, Research Brief January 2007.
Zhu, Y., Rowley, C. and Warner, M. (2009). HRM in Asia, in H. Bidgoli (Ed.) The handbook of
technology management, Hoboken, NJ: Wiley.