Angel Garcia 175 Arlington Avenue, Brooklyn, NY 11207

(347) 615-7729 a_garcia190@msn.com

Objective

Experienced computer technician committed to maintaining cutting edge technical skills in the field of Computers and

Information Technology that will allow me to challenge my skills and take advantage of my knowledge to provide

excellent service and obtain experience to move forward in my career.

Technical Skills

Installation and configuration of Windows 98/XP/Vista/7/8/8.1/10/Server 2003/2003 R2/2008/ 2008 R2/2012/

2012 R2 • Mobile Devices (iOS, Android, Repair, Programming, and Configuration) • Basic MAC Skills •

Microsoft Office • Point of sale (RPower POS) • Network Configuration/Maintenance (WiFi, LAN, and some

Jupiter and small business Cisco routers experience) • System upgrades/Backups • Active Directory and DNS

• Remote Access Technology • Exchange Mail Servers (Migration, Configuration, Installation, Lab testing,

Deployment) • FTP • Basic C++ & Java Skills • Basic HTML designing skills • Website and Portal

monitoring • Proficient with HP products and HP Prolient products • Configuration of RAID systems and

logirithims • Data backup/retrieval • Computer Building and deployment skills

Education

New York City College of Technology ▪ Brooklyn, NY ▪ 2010-Present

Associate of Applied Science: Computer Sciences, Current

Relevant Course Work

Intro to Computer Systems I & II

Basic programming skills in C++ and Java including coding, debugging, and testing.

Fundamentals of real-world computer consulting, understanding real-world computer environments is

diverse settings, understanding operating systems and application building, and basic understanding of

computer functions, components, file systems, networking, programming, configuration, installation and

administration

Technical Graphics

Creating technical specifications of network and computer environments and computer components using

Microsoft Visio and basic functions of AutoCAD 2010.

Electro-mechanics Lab

Hands-on experience with configuring, creating and building computer components.

Professional Experience

ST Management Group, LLC. New York, NY 4/2015-6/2016

Assistant Director of I.T Operations

Managed 30 retail locations through-out Brooklyn, Queens and Manhattan

Managed all technological infrastructure which included, Servers and applications, Desktop Support(MacOS,

Windows 7,8,8.1,10, Server 2003, Server 2008 R2, Server 2013) Email (IPSWITCH iMail, WiFi, VPN (Netgear

Prosafe), Routers (Netgear Prosafe & Cisco Small Business), Switches, Mobile Devices (iOS, Android), Printers

(Lexmark, HP, Toshiba, Epson), and POS systems

Strategized and coordinated plans where down-time and business can still be produced

Implemented specifications for each location and standardized equipment installations

Reviewed a Ticketing system and tracked emergency and non-emergency calls and dispatched accordingly in a

two-person team.

Maintained network infrastructure according to PCI Compliancy Rules and Regulations for all retail locations

including local and network security against Trojans, worms, DDoS, etc.

Installed and configured Office 2013, 2016 and all Office 365 accounts and applications

Maintained company cellphone where 24/7 support could be available to end-users at home or on-site

Worked alongside vendors and partners to insure a 100% uptime in the most efficient way possible.

Maintained a budget tracking system to assist with tracking available funds for all IT-related expenditures.

Designed and implemented security protocols for user management and terminated employees.

GCS Computers, LLC New York, NY 8/2011-1/2015

Help Desk Technician, Desktop Support, Network Admin

Worked with RPower Restaurant POS systems.

Traveled to 100+ locations throughout the NYC area to service clientele.

Developed and implemented menu programming and database programming as well as online ordering solutions.

Coordinated with co-workers for restaurant staff training, installations, service calls and support calls.

Provided maintenance and development of bugs and installed update patches for existing databases and systems.

Diagnosed and troubleshoot issues with software and hardware including J2 Retail systems, Epson POS printers

and cash drawers, scales, Radiant Scan & Go systems and level up Scanner devices.

Managed a 25-30 user system using Windows 8 Professional and Windows 7 Professional.

Diagnosed and troubleshoot server solutions with Windows 2012 and Windows Server 2008 R2.

Microsoft Exchange Environment for 30+ mailbox users including, migration from 2007 and older systems. Ensured network, system and data availability on servers and network integrity through preventative

maintenance and upgrades.

On call as needed for emergency purposes managing Hardware Technical Dispatch.

Building configuring and implementing new server systems for new clientele

Repaired, Configured, and troubleshot mobile devices including platforms for iOS and Android Managed virtual computer platforms, and virtual hard drives for backup systems, virtual desktops, and remote

desktop services.

Ewell W. Finely P.C. New York, NY 2/2011-5/2011

IT Manager

Managed 2 office locations with 15+ users on multiple operating systems including Windows XP Pro, Windows 7

Pro and Windows Vista Business.

Managed server systems utilizing Windows Server 2003 R2 and Windows Server 2008.

Provided and managed all network and server solutions for data access and utilization.

Software solutions for accounting and data entry which includes products such as Microsoft Office and

QuickBooks.

Diagnose, troubleshot, upgraded hardware/software, etc. to all computers in all networks including software and

hardware.

Managed all orders for new computers and special contracting for network solutions and internet solutions.

Managed emailing system on a web hosting service and provided integration to mobile platforms.

Performed troubleshooting and diagnostic on mobile device hardware and software (iOS, Android and

Blackberry.)

NYCDOE-Interface Computer Communications Jersey City, NJ 10/2010-1/2011

General Field Technician

Traveled to different schools in the New York area to coordinate with management and teammates collaborating

on multiple projects.

Installed full computer labs of 30+ computers in each site location including tablets, printers WiFi

communications, Smart Board systems and servers.

Conducted on-site troubleshooting and maintenance on all supported devices which includes hardware and

software.

Implemented solutions for computer projects.

Heritage for the blind Brooklyn, NY 01/2010 to 10/2010

Data Entry, Support Desk

Managed a small office environment with 10+ user running Windows 7 Ultimate on a domain system utilizing active directory.

Maintained, troubleshot and diagnosed 5 Servers with responsibilities that included Microsoft Exchange, Outlook CRM databases, File and data accessibility, and the company phone system (Fonality).

Developed and created spread sheets and database information based on productivity and retention of customers during call times.

Outsourced contractors to develop database migration and other database surveying projects. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.

References

Professional References Available upon request